Virgin Media Outage Report in Gourock, Inverclyde, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Gourock come from postal codes PA19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gourock, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gourock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 11: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Gourock, Inverclyde, Scotland
The most recent Virgin Media outage reports came from the following cities: Johnstone, Gourock, Greenock, Alexandria, Dumbarton, Helensburgh and Port Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Johnstone |
Internet | |
| Gourock |
Internet | |
| Greenock |
Internet | |
| Greenock |
TV | |
| Alexandria |
TV | |
| Alexandria |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gourock, Scotland
Latest outage, problems and issue reports in Gourock and nearby locations:
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David McClure
(@DavidSMcClure) reported
from
Greenock, Scotland
@virginmedia literally about to lose my shit.
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Paul Harwood
(@PaulHarwood3) reported
from
Alexandria, Scotland
@virginmedia All it says is there is an issue no details
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Stephen
(@EstebanRum) reported
from
Dumbarton, Scotland
@virginmedia absolutely shocking service and 0 for customer care😡#poorattitude #rude time to try @SkyUK I guess.
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Tyronelad
(@mogwaiboy16) reported
from
Alexandria, Scotland
@virginmedia Wow , Virgin, just off the phone on 789, I’m astounded at what I was told , she said even if I’m connected to WiFi I still use my mobile monthly data, Jesus wept, I don’t know what to say about that , who can I speak too , I need help urgently.
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Ross.
(@500DaysOfMisery) reported
from
Helensburgh, Scotland
@taryamboyd @virginmedia Hi Ty, your service is shit and I’ll be lodging a formal complaint with your manager for this abhorrant customer service. Have a good weekend, ****
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Lauren
(@M1SSes0) reported
from
Greenock, Scotland
@virginmedia I’m doing it on my mobile via my mobile network
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Ashley McLoone
(@ash_mcloone) reported
from
Greenock, Scotland
@virginmedia “Cellular > Cellular Network Tap the Automatic... “ isnt n UK mob.
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Ewan McElroy
(@EwanMcElroy) reported
from
Alexandria, Scotland
Virgin media has to be the worst internet out there
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Lauren
(@M1SSes0) reported
from
Greenock, Scotland
@virginmedia 18.40. I got a text saying service was fixed and if I was still having issues to switch it off for 30 minutes, I left it off for 45.
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Lauren Colton
(@laurencoltonx) reported
from
Johnstone, Scotland
@virginmedia phoned to cancel but got told it was a 45 minute wait and to call back at quieter time which is Saturday as they don’t offer call backs - gave up when I was transferred to 5 different departments - is this a joke #stressed
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Tyronelad
(@mogwaiboy16) reported
from
Alexandria, Scotland
@virginmedia I don’t want to leave been a customer of Virgin media for 30 years, and I’m told my monthly data allowance is used when I connected to WiFi, customer service on 789 was insisting that was the the case , and on web chat exactly the same. What am I meant to do when nobody can help
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Tyronelad
(@mogwaiboy16) reported
from
Alexandria, Scotland
@virginmedia my wife appears to be burning through her mobile data at an incredible rate, looking at her recent bill,huge amounts of data in the early hours of the morning despite being connected to WiFi. 6gb of data in less than a week, clearly that can’t be right. Help'
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Craig Taylor
(@Craigsheesh) reported
from
Alexandria, Scotland
@virginmedia had an absolutely waste of time phone call with Jay from your customer service today. Been with yourselves for 9 years and he was not prepared to assist me in the slightest to try and work out a better deal. Clearly customer loyalty means nothing to you.
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Andy Murdoch
(@AGM60) reported
from
Wemyss Bay, Scotland
@Lardo9 @virginmedia Never been hung up upon 3 times!
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Paul Harwood
(@PaulHarwood3) reported
from
Alexandria, Scotland
@virginmedia Your customer service is appalling without any network for two days whe I call I am told service will not be back till 14th of October. No access to any type of manager in uk.abs raging
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Andy Murdoch
(@AGM60) reported
from
Wemyss Bay, Scotland
@virginmedia Therein lies part of your issue. Contact centre customer service non-existent. No accountability. Empathy zero and telephony platform not fit for purpose @richardbranson I look forward to a resolution as per an email now received. Confidence low unfortunately.
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Victoria McKinley
(@Caseyghirl) reported
from
Dumbarton, Scotland
@virginmedia have to have the worst customer service ever! Over 75 mins on the phone and still no replacement for out faulty box 😡
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Mark James West🍀
(@WWestyyy_) reported
from
Johnstone, Scotland
@virginmedia Been off since this morning, didn’t think much of it until tonight. Been off since about 8.30, not fussed much channels and that are still on just no internet, neighbours have same problem
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Lauren
(@M1SSes0) reported
from
Greenock, Scotland
@virginmedia The service page is unavailable! It’s giving an error message. And I cannot face an hour on hold on the phone again.
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Saorsa Alba Photography
(@saorsa_alba) reported
from
Alexandria, Scotland
@virginmedia Hopeless customer service. All you had to tell me was yes or not if it was virgins fault in my area. But then again your just a call centre and hopeless.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine Ham
(@CatherineMHam) reported
@virginmedia The customer advisor kept saying he couldn’t see all the information but did acknowledge someone may have ‘misheard’. Despite his assurance about 48hr reconnection we have still been text about collection of Virgin box etc. Please DM me to arrange a phone call to resolve.
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Paul D
(@RCZPaul) reported
@virginmedia Still, after all this time and you saying you have the equipment back, I am getting emails to the closed account (you closed it) letters to my old house, (you was notified I have moved) and now I have had to take my complaint to the regulator. Some good talking to you.
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bruh
(@32bitboof) reported
@mikeallder @virginmedia same problem here
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Rachel Smith
(@HotelRach) reported
@jerrijd @virginmedia Ours is still down :(
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🖤🤍🖤˜”*°•.˜”*°• Marie •°*”˜.•°*”˜🖤🤍🖤
(@Blue_eyes_Holty) reported
@virginmedia what’s the complaints department number ? Your customer services is absolutely shocking ! Put through to 8 different people then the last hangs up !!! All to close account! Absolutely disgusting service ! The fact I was thinking of staying
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hlord08
(@ponks1) reported
@virginmedia no phone signal on my mobile all morning . Can you advise please
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Steelboy and *Woke* 🇪🇺🇬🇧🇳🇱🏳️🌈🌍
(@steelboysteel) reported
@DrewLawDesign Virgin Media customer support.
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colin burke
(@twitburkie) reported
@virginmedia how do I report having NO land line phone service? Tests say no issues, when I phone the recording blathers on re broadband problem, before advising I've called re fault with TV? Then it suggests possible wait for an hour-maybe if I was sure of being correctly routed
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Rachel Smith
(@HotelRach) reported
@virginmedia Any news? Our postcode is EX4 3SP, I can’t register the issue online as we’re a business. Who can’t do any work at the moments with lots of disgruntled guests!
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camcatchthesehands
(@camiikazeee) reported
It’s literally the 21st century @virginmedia there is no excuse for your WiFi to be so bad pls grow up