Virgin Media Outage Report in Gourock, Inverclyde, Scotland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Gourock come from postal codes PA19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gourock, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gourock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 12: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Gourock, Inverclyde, Scotland
The most recent Virgin Media outage reports came from the following cities: Port Glasgow, Johnstone, Gourock, Alexandria, Dumbarton and Greenock.
| City | Problem Type | Report Time |
|---|---|---|
 Port Glasgow |
TV | |
| Port Glasgow |
TV | |
| Johnstone |
Internet | |
| Port Glasgow |
TV | |
| Gourock |
Internet | |
| Alexandria |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gourock, Scotland
Latest outage, problems and issue reports in Gourock and nearby locations:
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Jim McEleny🏴
(@JimMceleny) reported
from
Greenock, Scotland
Got this in email from @virginmedia / O2, "Each year your Airtime Plan will be increased by the Retail Price Index (RPI) rate of inflation announced in February plus 3.9%. If RPI is negative, we’ll only apply the 3.9%." No problem with RPI increase, whats the 3.9% for? #robbery
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Fiona duddy
(@DuddyFiona) reported
from
Greenock, Scotland
@virginmedia is there any issues in pa14 with TV connection
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Paul Malloy
(@PMalloy67) reported
from
Greenock, Scotland
@virginmedia getting really fed up with your service. Too many times I get message about can't connect to hub or some other connection problem. Cant even watch recordings as its on unit in living room. Bloody annoying for what you charge.
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Met Halil
(@LETSAVEIT_METTV) reported
from
Greenock, Scotland
@virginmedia red button for football not working again
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mac / macca
(@neilmacallister) reported
from
Alexandria, Scotland
@virginmedia ... any update on the G83 9PP issues ? Into the 3rd day of no TV reception and broadband connection constantly lagging...
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mac / macca
(@neilmacallister) reported
from
Alexandria, Scotland
@virginmedia - As it is more than 24 hours since this issue was raised, and is still not resolved, all checks completed and no service I want to book a home visit by a technician asap. Thank you.
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mac / macca
(@neilmacallister) reported
from
Alexandria, Scotland
@virginmedia Is there a problem with TV reception in the G83 Area (Alexandria) ? Completed all diagnostic checks on my TV and Tivo box and still no reception yet. Please reply... thanks
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🎄Marie🎄
(@rmariet7) reported
from
Greenock, Scotland
@DannyWoodwad Been there when my mum had Virgin media. If I continue having problems, I will be changing.
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Michael Macdonald
(@justcall_mesir) reported
from
Alexandria, Scotland
@virginmedia please have any of the following fake names call me back please ASAP....abby, abys manager, Jean on collections, Bradley who passed me on to some else cause he was out having abeer, or Luke who didn't finish finding a solution to @virginmedia's ineptitude.
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Michael Macdonald
(@justcall_mesir) reported
from
Alexandria, Scotland
@virginmedia - 3hrs on the phone today to several of your "Managers, Collections, and Tier 1 and 2 staff" No further forward, due to unprofessional calls, rudeness, and staff with a sloppy shoulder approach with no solution, no acceptance of error. Shocking customer service.
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mac / macca
(@neilmacallister) reported
from
Alexandria, Scotland
@virginmedia - Internet / Broadband service has been terrible last few days, any problems in this area, I am in G83 postcode Strathleven, Alexandria. Thanks
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia Yes, and reinstated her service around lunchtime today. Come 5pm, they cut her off again!!
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia Not only that, when pointing out to your CS team that the account holder was a vulnerable person, my wife was advised "what do you want me to do with that?" By the operator. Shameful. Fix her issue and stop cutting her off for no reason!!
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia ... my wife who has authority to speak on her account on her behalf has been unsuccessfully trying to get you to once again resolve the issue. As it stands, we have been advised someone will be in touch within 24 hours. Unacceptable!! My mother in law lives alone
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia Your customer service is absolutely shocking. You have cut off a vulnerable pensioner twice in the past 72 hours for reasons of your own error, leaving her with no means of communication whilst apparently being unable to fix the issue for 24 hours. Shocking! 🤬
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia I just turned everything off at the mains and restarted it all and that seems to have sorted it. Don’t know why I didn’t think to try that before. Thanks for your help and suggestions 👍
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia Just tried that, still not working
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Anne McLean
(@annemclean66) reported
from
Dumbarton, Scotland
@virginmedia How do I get through to a human to discuss a problem with my neighbours Virgin account?
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AmandaM2282
(@AmandaM2282) reported
from
Alexandria, Scotland
@virginmedia I was advised to apply for the indemnity off a supervisor no one said it would be added on at a later date and the whole reason it happened was because an advisor on the chat told me I would have no charges to pay in feb this is my problem too much Erin info and no one fixing it
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AmandaM2282
(@AmandaM2282) reported
from
Alexandria, Scotland
@virginmedia Long story short I was told information that was not correct claimed my money back after being advised to do so the money then has been added back on to my next bill and after endless chats emails complaint forms promises of a call back I’m still waiting to get this resolved
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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robin baker
(@Baker9Robin) reported
@virginmedia has anyone else had trouble with contacting virgin media by email as been told the credit department don’t have any phones to answer. Need to speak to them because they have screwed up my credit score when I left them. Emailed about 30 days ago??
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Carl Spencer
(@CarlSpencer1969) reported
@virginmedia All I want is for you to fix what your 'engineers' broke
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Carl Spencer
(@CarlSpencer1969) reported
@virginmedia So another week of no service, I have absolutely no faith at all that it will be fixed next week Beyond a joke, really is
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Carl Spencer
(@CarlSpencer1969) reported
@virginmedia Of course not, today I've had yet another engineer turn up and say he can't fix it. He did say someone else would turn up by 13:00, but of course, no-one at all I've had a call from your number and they've booked another engineer visit for Tuesday next week
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Gary Broadbent
(@garyb007) reported
@virginmedia Is it possible to have abysmal customer service? Yes, Virgin has it.
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Carl Spencer
(@CarlSpencer1969) reported
Let down yet again by #virginmedia 3 weeks with no service now, just lies and incompetence Don't bother posting chat about it VM, just do your job and fix it Complaint ref : C-140525832
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John (exocet861)
(@turner8619) reported
@virginmedia No ofc I didn't manage to book an engineer, it's not straightforward at all with virgin media, rather than acknowledging the issue it now says that two of my devices have connection issues........
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John (exocet861)
(@turner8619) reported
@virginmedia My broadband is intermittent cuts out plus it's supposed to be 1gig but I only ever get 500/600mb, go on line do a check says intermittent come back in 24hrs come back in 24hrs and the message changes so you can't book an engineer, your whole service is designed to deflect issues
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Sean Sines
(@SeanSines) reported
@virginmedia Yeah tried that. I think as it’s the new service it needs activating from your end. Had a nose on the forums seems to be a common issue
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That's Interesting
(@24889023P) reported
@virginmedia tried and failed again for the last time to get a WiFi pod off you guys after 2.5 years of being a customer. Hello @EE 👍