Virgin Media Outage Report in Gourock, Inverclyde, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gourock, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gourock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Gourock, Inverclyde, Scotland
The most recent Virgin Media outage reports came from the following cities: Alexandria, Dumbarton, Greenock, Helensburgh and Johnstone.
| City | Problem Type | Report Time |
|---|---|---|
 Alexandria |
TV | |
| Dumbarton |
Internet | |
| Dumbarton |
TV | |
| Alexandria |
Wi-fi | |
| Alexandria |
TV | |
| Dumbarton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gourock, Scotland
Latest outage, problems and issue reports in Gourock and nearby locations:
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Susie
(@Susie61180) reported
from
Greenock, Scotland
@virginmedia Hi, yesterday we restarted our modem, ever since only half the devices in the house have wifi... half of them cant even find our network anymore, ranging from phones to smart TVs... can I please have some assistance as to why this has happened?
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Miss Grundy
(@Miss_Grundy94) reported
from
Alexandria, Scotland
@virginmedia any idea when the network will be available in the G83 area again? Our TV and internet have been off all day.
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Stephen
(@Websergeant) reported
from
Kilbarchan, Scotland
@virginmedia is there a known problem in the PA10 area?
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Steven
(@bolton2710) reported
from
Greenock, Scotland
@virginmedia two days in a row broadbands gone down.
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Miss Grundy
(@Miss_Grundy94) reported
from
Alexandria, Scotland
@virginmedia my internet and TV connection did not work at all the full day yesterday and it is still not fixed. Could you advise me what the issue is and when it will be fixed please? G83 area in Scotland.
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Miss Grundy
(@Miss_Grundy94) reported
from
Alexandria, Scotland
@virginmedia Yes it said there was an issue and a technician would fix it at 3 separate times yesterday and it’s still not fixed today. This happens a lot yet we still pay our full bill, it’s not ideal.
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Lindsay Reid
(@lindsr87) reported
from
Greenock, Scotland
@virginmedia’s customer services are shocking! Wish @bt_uk would hurry with fibre in my area 👍🏻
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Stephen
(@Websergeant) reported
from
Kilbarchan, Scotland
@virginmedia Seemed to settle down after a hour or so, seems to be okay tonight
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Lindsay Reid
(@lindsr87) reported
from
Greenock, Scotland
@virginmedia I’ve had terrible WiFi coverage at home in the past few weeks and a mega frustrating conversation with your tech team this afternoon.
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Stephen
(@Websergeant) reported
from
Kilbarchan, Scotland
@virginmedia I’m having a real problem trying to swap a sim, the one you sent has been lost and the phone no longer receives calls or texts, I’m about mental trying to work this out online and on the automated phone system, can you help?
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Andrew Bohan
(@bohan1989) reported
from
Johnstone, Scotland
You know @virginmedia must be down when the status checker isn't loading. Must be a pretty big outage.
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SharleenStrachan
(@Sharleen87) reported
from
Greenock, Scotland
@virginmedia wifi down again
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Rebecca Thompson
(@Rebecca_GMFC) reported
from
Greenock, Scotland
@virginmedia @stumcc761 Service is always shocking, fed up with it 😒🥱
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia Ah I think I see my issue. It’s the M50 broadband package so I think 54 mbps is about average
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Kevin
(@Tumsh41) reported
from
Greenock, Scotland
@virginmedia My Broadband appears to be down. Can you please assist?
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia There are no issues in my area and the tests found no faults. How do I do a hard wired test, do I need to connect a laptop somehow? Thanks
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Rebecca Thompson
(@Rebecca_GMFC) reported
from
Greenock, Scotland
@virginmedia @stumcc761 Service is always shocking🥱
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Craig Taylor
(@Craigsheesh) reported
from
Alexandria, Scotland
@virginmedia Broadband and TV been down in Balloch G83 since early hours of this morning neither are up and running. Only work I can do is by tethering my phone to the computer killing my own data allowance. Any idea of timelines and how major a fault this is please ?
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Robert McGowan🏴
(@robmcg6) reported
from
Alexandria, Scotland
@virginmedia shocking service,on hold for over 30 minutes to speak to someone about my tv package.then they hang up. Time for a change after more than 10 years you would think they value your business 😡😡😡😡😡😡
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Mark Thompson
(@thompsonmark_) reported
from
Greenock, Scotland
@virginmedia @DanRoPo I am also having this problem. 7 times since 8am this morning on my landline!!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Oh This Bloody Computer
(@OhThisBloodyPC) reported
@virginmedia Well the offer was made on the same day that they withdrew the offer so it’s hard to agree a resolution. Thanks for the number. What’s the average waiting time?
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jody specht
(@spechtboy) reported
@virginmedia Intermittent service for last week and nothing today. But more frustrated with the mixed messages and poor information about the service. And poor customer service. Hence rant. Only want a clear answer!
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Craig Dennis
(@craigmdennis) reported
@Trev_Morris @bt_uk @virginmedia Thankfully they let him out of his contract (after a lot of fighting). I'll never go near them, that's for sure.
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jody specht
(@spechtboy) reported
@virginmedia And you have just sent me to why I am ranting! That page says no issues but when I phone it says they are. When I speak to someone they say there is an issue, follow the link you sent to check, which says no issue. Argh
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Andy
(@nomadpad25) reported
@virginmedia No thanks. You're absolutely useless! Another compaint is in regarding the existing complaint. customer service on social media is different when other people can see your replies. Weird that!
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jody specht
(@spechtboy) reported
@virginmedia If its not working I can deal with that. If is working, brilliant. But to be told to keeping checking an app for details that is not conveying the same message is ridiculous!
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jon dean
(@deanophoneop) reported
@virginmedia What is frustrating is I’ve worked all the time during covid I have a lateral flow test every few days so why can’t your technician s do the same. If you are expecting me to wait until June 21 before I even get a date then I will terminate my contract with you.
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Kelly Cheshire
(@KJCheshire) reported
@virginmedia hi please can you confirm if there are any problems with landline for TF4 2HY? My line is dead. Thanks
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John Stewart
(@John_B_Stewart) reported
@Ofcom @ICOnews Currently inundated with calls claiming to be from Virgin Media. Are you guys tracking this? Doing anything to stop these obvious scam campaigns? Last number 01454602368 Surely you have network powers to stop these people at source?
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jody specht
(@spechtboy) reported
@virginmedia When I called, the customer service agent said they new about it 2 days ago! I've had issues all week. So not sure what virgin media timescales rate as new? I suppose time is quite subjective really 🤔