Virgin Media Outage Report in Dundonald, Northern Ireland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dundonald, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dundonald and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 12: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Dundonald, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownabbey, Newtownards, Lisburn and Carrickfergus.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Wi-fi | |
| Belfast |
Total Blackout | |
| Belfast |
Internet | |
| Belfast |
Wi-fi | |
| Belfast |
Internet | |
| Belfast |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dundonald, Northern Ireland
Latest outage, problems and issue reports in Dundonald and nearby locations:
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𝕭𝖊𝖆𝖓 𝖆𝖓 𝕾í
(@awakingcell) reported
from
Belfast, Northern Ireland
@virginmedia Your hold music sucks and it's annoying to have to have a full argument trying to cancel your account thanks. Try some calming music. Hold is rage inducing enough. Stick it in a suggestion box.
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Av
(@VizeAv) reported
from
Belfast, Northern Ireland
Please @virginmedia I need to cancel my service. Spent 35 mins tonight holding for this department and the agent dropped the call mid conversation #notgoodenough #pisspoor #customerservice
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Britishgamerni
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
Streams over early Virgin media just went down no internet
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Philip I Wilson
(@internetsense) reported
from
Belfast, Northern Ireland
@beatlebaby84 @virginmedia With all these services I record the time, explain I'm busy and ask them to credit me £20, they never do, but often they'll credit £10 or £8, always worth a try!
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia tried twice to cancel my services with you on hold both times for over 25mins - this is not the way to encourage customers to stay - just gonna cancel my direct debit !!! You can take this tweet as my 30days notice !!!
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Andrew Clarke
(@andycno1) reported
from
Lisburn, Northern Ireland
Have had the phone sent back once and now two weeks later still awaiting a pack to send it off again. Been told just to go to @Apple and been hung up on twice. Hundreds of pounds a month being paid to @virginmedia and not even a hint of customer service!!!! Disgusting
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robert crawford
(@bertford) reported
from
Newtownabbey, Northern Ireland
@virginmedia No another one of your customers not getting help, paying for movie and not receiving it, then getting no help it reminds me of my time @ virgin
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Aine Murray
(@AineM15) reported
from
Castlereagh, Northern Ireland
@virginmedia Already did that , you are pretty much lying to people taking the first and second month in the first bill. Only have been with you for one month. Your customer team said this was in the terms and conditions. Can guarantee you it's not as I wouldn't have signed up if it was
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Aine Murray
(@AineM15) reported
from
Belfast, Northern Ireland
@virginmedia Just tried to phone again and when they transferred me to the complaints department they just hung up. Your customer service is actually appalling
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Sarah Lorimer
(@PPLOM1) reported
from
Belfast, Northern Ireland
After a nightmare attempt to firstly speak to someone on the phone I spoke with a rude employee. I was assured no more charges . Email just through stating we will be charged double again this month 🙈 #virginmedia
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Andrew Fleming
(@BelfastTory) reported
from
Belfast, Northern Ireland
@jst_jelliott @virginmedia Same here. Network is fine but router isn't able to connect to the internet. This happened recently around this time of night a week or so ago. Getting annoying.
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Jim Doran
(@jai_dee) reported
from
Belfast, Northern Ireland
@virginmedia I've already reported both issues. It's highly frustrating that a fault with one service knocks out everything.
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Stephen Walker
(@swalker004) reported
from
Belfast, Northern Ireland
Been a loyal @SkyUK customer for many years, but current process to move to Sky Q has been ongoing since 3rd August. Shocking service and zero communication. Time to cancel and move to @virginmedia
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Dominic Sherry Adams
(@93DominicSF) reported
from
Belfast, Northern Ireland
@virginmedia customer service is atrocious! Meant to be open to 8PM...but advisors just hanging up the phone instead of answering. Asking us to leave...
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Lainey Smiley⚫
(@Lainey_Smiles) reported
from
Castlereagh, Northern Ireland
@virginmedia Nope, very happy with my Virgin broadband, been a customer since you were Cabletel, wouldn't go anywhere else! Thank you, L 😀
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Aine Murray
(@AineM15) reported
from
Belfast, Northern Ireland
@virginmedia for anyone who is thinking about switching to virgin media don't. Their £50 refer a friend credit doesn't work and they charge £35 for the activation fee and take the first and second month in advance. So now looking at a bill of over £100. Tried to phone but no use
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TIM LOWRY
(@lowry_t) reported
from
Belfast, Northern Ireland
@virginmedia currently experiencing the worst customer service ever,started last week and still ongoing....simply unbelievable...if you want an insight please get in touch ...
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Sarah Lorimer
(@PPLOM1) reported
from
Belfast, Northern Ireland
@virginmedia. Signed up for 1 month sports channel. Told it would cost £15. Paid three times this. Not informed we had to ring up and cancel. Now three months paying double our usual bill.
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Cllr Mal O’Hara (Castle DEA) Belfast
(@oharamal) reported
from
Belfast, Northern Ireland
@virginmedia I’m currently on hold at 38 minutes waiting to speak to customer service - apparently I’m moving house and reinstalling in Craigavon on 3rd December. I live in belfast and have not planned a move. Apparently resolved weeks ago but a flurry of texts yesterday
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Andrew Clarke
(@andycno1) reported
from
Lisburn, Northern Ireland
@TSSNI @virginmedia completely disgusted by Virgin Media. Have recently taken out 3 phones on contract bringing it up to 4 on the account. One stops working less than a month after buying it and now they are looking to charge me to fix it before even looking at the phone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Marcus Boylan
(@DigitalSour) reported
@virginmedia And one last things it’s been on going issues for months. For which I’ve contacted you about and nothings been done. Not even near its full speed, cuts off weekly. It’s disgusting. @richardbranson
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Diane Morgan
(@purpledressdm) reported
@virginmedia @ItsBigZuu Virgin rather than doing pantomime perhaps you could get more technical support teams. I have been waiting three days now for a technical call regarding my connection issues. 😡
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Allan Pidding
(@allanpidding) reported
@virginmedia so I have tried your online support no joy. Have spent over 120 mins on 4 occasions to speak to broadband support only to be cut off on every occasion . Major broadband problems ! Help please .
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Mike Redman🌍
(@RatcatcherMike) reported
@virginmedia Also, why whenever @virginmedia say they will phone to arrange something do I never receive a call back? I’ve used my mobile as the contact number, so it would show as a missed call of anyone had even tried!
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unbelievable
(@sohoneil) reported
@virginmedia hi wondering if it's possible to Receive a new remote control as one I've got doesn't work right thanks Neil
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♿️
(@Chqpman) reported
@virginmedia No. Your customer service is appalling, I was trying to reset a password and your Operator was trying to sell me broadband we already had ffs.
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tina louise colegate
(@tinalouise1612) reported
@virginmedia At least 3 times a day, my phone won’t connect for longer than 1/2 an hour (which is also on virgin) & that’s usually the only device that’s on it other than evenings when I switch a NOW box on, I’m paying for something that’s not working as it should, old hub worked perfect!
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Neil Dawson
(@neiljcdawson) reported
from
Sutton at Hone, England
Props to Lee on the social media team at @virginmedia for resolving our broken internet and telly services
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JayJaySZN
(@JayJaySZN) reported
from
Portsmouth, England
@virginmedia Sent a “Hit” to it worked for 2 minutes & is now dead again. Still no issue in our area?
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Kyra Shya Bell
(@kyrashyabell777) reported
Okay I will sign in @virginmedia