Virgin Media

Virgin Media Outage Report in Jordanstown, Northern Ireland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Jordanstown, Northern Ireland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Jordanstown and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Jordanstown, Northern Ireland 12/13/2024 18:00

December 13: Problems at Virgin Media

Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Jordanstown, Northern Ireland

The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownabbey, Antrim, Lisburn and Carrickfergus.

Loading map, please wait...
City Problem Type Report Time
United KingdomBelfast TV
United KingdomBelfast Internet
United KingdomNewtownabbey Wi-fi
United KingdomBelfast Wi-fi
United KingdomBelfast Internet
United KingdomBelfast Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Jordanstown, Northern Ireland

Latest outage, problems and issue reports in Jordanstown and nearby locations:

  • nadean_ni Nadean (@nadean_ni) reported from Belfast, Northern Ireland

    @virginmedia @TaylorMod Yes we've checked, the world and its granny knows VM is down in Belfast but this has been since Monday now. Absolutely ridiculous. Cost me a fortune on data when I moved and VM kept getting the addres wrong, was well over a month without the service and this was 2 months ago.

  • Dermo1888 Dermdog ☭ (@Dermo1888) reported from Belfast, Northern Ireland

    @virginmedia Never mind, send me my deadlock letter

  • Torig1983 Victoria Gillespie (@Torig1983) reported from Dunmurry, Northern Ireland

    So frustrated with @virginmedia sat for ages on live chat reducing my package.. was going through final stages and suspiciously my broad band went down Coincidence??

  • DonnellyWAFC Conor Donnelly (@DonnellyWAFC) reported from Lisburn, Northern Ireland

    @virginmedia Hello, I have an ongoing issue with my Broadband Can you assist me please.

  • Hudd84 Conor Huddleston (@Hudd84) reported from Belfast, Northern Ireland

    No Internet for 2 days now @virginmedia no facility to speak to anyone, book a technician or anything else for that matter. Your help text is quite frankly useless in this situation. Please provide a method to get this resolved ASAP. Awful service.

  • Dermo1888 Dermdog ☭ (@Dermo1888) reported from Belfast, Northern Ireland

    @virginmedia I'm shocked how poor you treat your customers. I cancelled my service 10 days ago and somehow you talked me into staying... but then failed to live up to your promises again... I have cancelled today. Thank God for the 14 cooling off period. #Broadband #complaint

  • nadean_ni Nadean (@nadean_ni) reported from Belfast, Northern Ireland

    @virginmedia both tv and broadband have been down for well over 24 hours now. Not good enough! Any reason for this?

  • nadean_ni Nadean (@nadean_ni) reported from Belfast, Northern Ireland

    @virginmedia It may be an issue you're already aware of but it's going on for 3 days now and not even as much as an email to explain why.

  • lilmissymoo90 Lauren Blair♥ (@lilmissymoo90) reported from Belfast, Northern Ireland

    @virginmedia trying to cancel my SIM card went threw everything yesterday on watsap got transferred to retentions and now today I’ve to start all over again 😭 just cancel the sim im not paying it

  • nadean_ni Nadean (@nadean_ni) reported from Belfast, Northern Ireland

    @virginmedia It's been off for 3 days now!! Absolutely nothing. Had problems when I moved also a few months ago, kept taking the wrong address down and I basically paid for 3 weeks without service, now this.

  • bertford bertford no DMs (@bertford) reported from Newtownabbey, Northern Ireland

    @sabele26 @Kat_Bee_123 @virginmedia Terrible none of them have good customer service, sky's as bad.

  • beezlebum Sir Bee (@beezlebum) reported from Newtownabbey, Northern Ireland

    @virginmedia No! I've just spent 26 minutes trying to get through, so I'm just going to pester you on here instead. I've raised three separate complaints to no avail. My only recourse is public humiliation. For a communications company you're really very poor at it.

  • beezlebum Sir Bee (@beezlebum) reported from Newtownabbey, Northern Ireland

    @virginmedia you've surpassed yourselves this time! 50 days without broadband and yet another promised date of reconnection passed with no communication or explanation. I refuse to waste another sunny weekend waiting for your useless 'customer services' to lie to me.

  • BeauSooth Gerry McCrudden (@BeauSooth) reported from Belfast, Northern Ireland

    @virginmedia "I am really so sorry that you are looking to cancel the services which I will need to get you connected with our customer relations team who will be able to help you further..." I had to ring on a different day as I had no more time that day

  • beezlebum Sir Bee (@beezlebum) reported from Newtownabbey, Northern Ireland

    @virginmedia No! It's your issue with your equipment. You should be keeping me, as a valued customer, informed. I've spent hours listening to crap music waiting to get information about this. Then being lied to. Do better.

  • SeanJPMcKee Seán MacAoidh (@SeanJPMcKee) reported from Belfast, Northern Ireland

    @virginmedia I opted out of marketing, it’s from your sales team trying to stop my from switching my service, it’s overkill especially as I’ve already had the conversation with your agents about it.

  • nadean_ni Nadean (@nadean_ni) reported from Belfast, Northern Ireland

    @virginmedia The link only states there are problems in the area, not why or how long we should be expected to be without the service.

  • beezlebum Sir Bee (@beezlebum) reported from Belfast, Northern Ireland

    @virginmedia No. YOU need to talk to me. YOU need to tell me what's going on. YOU need to sort out your woefully inadequate 'customer service'.

  • beezlebum Sir Bee (@beezlebum) reported from Whiteabbey, Northern Ireland

    @virginmedia Nearly an hour trying to call. I have better things to be doing on a Saturday. This is atrocious. All I want is an explanation as to why I have been denied a service for two months and lied to repeatedly.

  • AmandaFBelfast Amanda Ferguson (@AmandaFBelfast) reported from Belfast, Northern Ireland

    @virginmedia Hi. It now 4 hours since I started trying to resolve your billing mistake using your WhatsApp messaging service. I have had to explain myself more than half a dozen times. Please check the details and resolve the matter asap. Thank you. Amanda

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AnthonyPinnick Anthony Pinnick (@AnthonyPinnick) reported

    My @virginmedia broadband stops working out of nowhere. They can’t send an engineer until Saturday. Then I look outside and there’s a virgin van parked right outside. Customer services can’t tell me anything and hang up on me. Nice.

  • KarllJamess Karl James (@KarllJamess) reported

    @virginmedia I've got the app it's optimised my WiFi in my bedroom and it's still super slow. Also if I want your booster I have to pay £5 extra a month which I cannot afford!

  • D_W_James D'Arcy (@D_W_James) reported

    @virginmedia why is my internet down?? Run your diagnostic device and it's not helping me at all

  • mcneill1967 James Hughes (@mcneill1967) reported

    @virginmedia Oh I will despite the shoddy service.

  • andycousins1 Andrew Cousins (@andycousins1) reported

    @virginmedia Tivo box hard drive burnt out (is what I was told on the phone), Internet in only one room, and even in that room it drops in and out often. 2 cancelled engineer visits. Awful from virgin media. And as I say you now want to charge me to leave! Absolute Audacity. Shambles.

  • jaymaguire10 jamie maguire (@jaymaguire10) reported

    Ur internet is fukin ****!!!! @virginmedia

  • lovevibe2 jennifer spearman (@lovevibe2) reported

    @virginmedia I'm a customer already, and recently requested it as I'm moving to you from my network. They sent it in the post!

  • Clergy_Husband ClergyHusband (@Clergy_Husband) reported

    @virginmedia Hi Virgin media friends. I’ve been on hold on your WhatsApp support chat for 3 hours. Any chance of talking to a human soon? I’ve had no internet all day!

  • Spike007Rite Kristofer Spikereit (@Spike007Rite) reported

    @virginmedia I get that you won’t have an answer. Neither do the forums. Just frustrated at the poor service. Seems a bit of a brush off to a different place rather than on your Twitter feed.

  • camtheoz Cam (@camtheoz) reported

    @_S_A_C__ No it's us too, in Hertfordshire. It's been down for 7 hours now, broadband and tv. Worst I've ever known. #virginmediadown #VirginMedia