Virgin Media Outage Report in Cumnock, East Ayrshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cumnock, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cumnock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Cumnock, East Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Kilmarnock.
| City | Problem Type | Report Time |
|---|---|---|
 Kilmarnock |
TV | |
| Kilmarnock |
Internet | |
| Kilmarnock |
Internet | |
| Kilmarnock |
Internet | |
| Kilmarnock |
Internet | |
| Cumnock |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cumnock, Scotland
Latest outage, problems and issue reports in Cumnock and nearby locations:
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
@virginmedia Thanks. Checked with neighbors and they are fine so must be a local issue. Will reboot router and check cables etc.
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Eck
(@Alexsmith1966) reported
from
Kilmarnock, Scotland
@virginmedia dreadful customer service, if your diverting customers to your website due to your inability to answer calls making sure it works might be an idea?
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Cheryl Taylor
(@cherry_slush) reported
from
Kilmarnock, Scotland
@virginmedia 6 wks I’ve been waiting for a call back to cancel my home phone package/review my tv package/deal with WiFi issues, your online service constantly displays error message and on,one chat is unresponsive! You have also failed to respond to a complaint I raised!
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Duncan
(@BlueScareBot) reported
from
Ayrshire, Scotland
@ClaireKavanag19 @virginmedia Same. Just spent an hour waiting on the phone before getting cut off. Horrendous service.
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andy
(@a7powell) reported
from
Ayrshire, Scotland
@virginmedia waiting on a call back promised for 5pm by your customer services, the latest in a long line of disappointments....sorry we left @skytv
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Clodo Baggins
(@quality_rachni) reported
from
Kilmarnock, Scotland
@virginmedia hi, I've changed my mind about a contract I just took out and am in the 14 day cancellation period. I want to cancel the contract please.
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Colin Marr
(@TheQwertmaster) reported
from
Ayrshire, Scotland
@virginmedia called your customer helpline 3 times & cut off each time! Booster has packed in which means half the house has no WiFi (small bungalow so not exactly a mansion but need 3 boosters). How do I get a replacement issued while I find a more reliable WiFi provider.
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
Fcukin @virginmedia internet, up n down like a junkies toot pipe all day, cant stream anything to watch on netflix, see 5 mins then off it goes, virgin is terrible
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Duncan #StayTheFuckHome
(@BlueScareBot) reported
from
Ayrshire, Scotland
@robmurray11 @virginmedia Just checked and mine is down to 23. Yet last week, which was also the lockdown, it was still 350-400 🤔
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Ben Paterson✌️
(@paeterson3) reported
from
Ayrshire, Scotland
@KyleDunn_x @virginmedia Mate wtf is going on with it man
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Duncan
(@BlueScareBot) reported
from
Ayrshire, Scotland
@virginmedia could I have a link please to cancel my service in writing?
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Hub is where your engineer put it two years ago, the layout of the house hasn’t changed so why then in the last few weeks since you replaced my hub am I experiencing issues. No more excuses please I need answers and results.
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colin armstrong
(@RantinScot) reported
from
Ochiltree, Scotland
@sabele26 @kilt_walker21 @virginmedia Terrible treatment at the hands of Virgin mefia. Sorry for your loss.
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Martin McCluskey
(@MartinMcC1984) reported
from
Ayrshire, Scotland
@virginmedia I have been trying to call Virgin Media for weeks. can someone help get me a call back
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia please sort out your broadband. Despite speed test showing great speeds of 200mbs download and 21 mbs upload I've been having connection issues for the past couple of weeks. Very difficult to watch Netflix etc due to buffering. Have reset router to no avail 😠
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@EE I currently have no broadband as @virginmedia are so unhelpful with this as I’ve moved house, having to hotspot my phone which eats through my data can u please help me out through this tough time
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia 5 days down the line and still having major issues with streaming going to be 2021 at this rate before we're able to finish Homeland. Been trying to watch season 3 for 2 weeks and only 4 episodes in 😠😠😠
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia internet is terrible last 24 hrs, play the playstation it goes off, watch netflix it goes off, using my data to come online, your service is a joke
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@virginmedia currently moved to a new house and apparently the best option for me is to leave because there’s an active subscription, your advisor was so bad, all I want is my broadband to be switched to my new address !!!!!
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Thank you will do that , but my point is why has it gotten so bad in last few week , only since you replaced my hub! Same devices in same rooms are shockingly bad now. What multiple external factors now are you referring to ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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C H L O É 🔰
(@ChloeAnnaliese) reported
@virginmedia absolutely shocking service. My parents internet goes off and on constantly. Rang customer services to be told it’s a “blip” and there’s nothing they can do. Been a customer for over 25 years and treated like this!!!!!! #awfulservice #avoid
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Pam Charles (MSc IT)
(@charlespR2D2) reported
@virginmedia It doesn't work!!!
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Gillian Bower
(@GillianBower) reported
@virginmedia It had been linked to my account for 15 years, so this shouldn't have happened. Due to life being too short to spend trying to get anyone with any common sense at Virgin Media to resolve the other issues (40 hours in the last 2 weeks and counting) 1/2
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Gillian Bower
(@GillianBower) reported
@virginmedia I'm leaving anyway. After I've filed my huge complaint about all the issues of course. Please advise how I raise that? Thanks 2/2
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Gillian Bower
(@GillianBower) reported
@virginmedia It's been 15 years so I can't quite remember but it ends *@virgin.net. How do I file a very serious complaint to Virgin Media? An urgent one?
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Lynne-marie C
(@Wok7277) reported
@virginmedia Yes. Activated without equipment, thus resulting in no TV service...appalling as it happened last night. I'm in a chat now trying to sort it out. I can not get a straight answer, being told different things each time.
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Gordon Foster
(@rainworthgord) reported
@virginmedia Sorry but this doesn’t quite answer my question. Where do I log into my hub via the number you told me? Please keep it simple, treat me like a five year old, and don’t assume any tech knowledge.
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David Strsss - @Strausss@mastodon.social
(@alephnull42) reported
@virginmedia your 5 pound/day "business" service at Premier Inn Dartford DA1 5FX is unusuable slow - now below 0.5Mb/s - hotline is friendly but useless. I had faster internet in 2002 for heaven´s sake
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~ Luci
(@AngelArcherLoL) reported
VIRGIN MEDIA IS THE WORST INTERNET PROVIDER EVER
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Pam Charles (MSc IT)
(@charlespR2D2) reported
@virginmedia I have explained the issue to your staff. There is nothing you can do unless you can get a new hub brought to my home now. I've been repeatedly lied to. Not a way to run a business. I don't need a response