Virgin Media Outage Report in Cumnock, East Ayrshire, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cumnock, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cumnock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Community Discussion
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Virgin Media Issues Reports Near Cumnock, Scotland
Latest outage, problems and issue reports in Cumnock and nearby locations:
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia please sort out your broadband. Despite speed test showing great speeds of 200mbs download and 21 mbs upload I've been having connection issues for the past couple of weeks. Very difficult to watch Netflix etc due to buffering. Have reset router to no avail 😠
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Colin Marr
(@TheQwertmaster) reported
from
Ayrshire, Scotland
@virginmedia called your customer helpline 3 times & cut off each time! Booster has packed in which means half the house has no WiFi (small bungalow so not exactly a mansion but need 3 boosters). How do I get a replacement issued while I find a more reliable WiFi provider.
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia internet is terrible last 24 hrs, play the playstation it goes off, watch netflix it goes off, using my data to come online, your service is a joke
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Clodo Baggins
(@quality_rachni) reported
from
Kilmarnock, Scotland
@virginmedia hi, I've changed my mind about a contract I just took out and am in the 14 day cancellation period. I want to cancel the contract please.
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia our internet is off and on constantly, its beyond a joke, an engineer was out last week fixing the neighbours for the exact same reason, said there was a problem in the cabinet, theirs is fixed now ours is unstable, probably just swapped the cables, get it sorted now
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@virginmedia currently moved to a new house and apparently the best option for me is to leave because there’s an active subscription, your advisor was so bad, all I want is my broadband to be switched to my new address !!!!!
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Ben Paterson✌️
(@paeterson3) reported
from
Ayrshire, Scotland
@KyleDunn_x @virginmedia Mate wtf is going on with it man
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Thank you will do that , but my point is why has it gotten so bad in last few week , only since you replaced my hub! Same devices in same rooms are shockingly bad now. What multiple external factors now are you referring to ?
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@EE I currently have no broadband as @virginmedia are so unhelpful with this as I’ve moved house, having to hotspot my phone which eats through my data can u please help me out through this tough time
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Eck
(@Alexsmith1966) reported
from
Kilmarnock, Scotland
@virginmedia dreadful customer service, if your diverting customers to your website due to your inability to answer calls making sure it works might be an idea?
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Hub is where your engineer put it two years ago, the layout of the house hasn’t changed so why then in the last few weeks since you replaced my hub am I experiencing issues. No more excuses please I need answers and results.
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Cheryl Taylor
(@cherry_slush) reported
from
Kilmarnock, Scotland
@virginmedia 6 wks I’ve been waiting for a call back to cancel my home phone package/review my tv package/deal with WiFi issues, your online service constantly displays error message and on,one chat is unresponsive! You have also failed to respond to a complaint I raised!
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Jamie
(@jamiehilton19) reported
from
Hurlford, Scotland
@virginmedia are useless arseholes! Fix ma WiFi or I’m reporting you to ma maw!!!! 😢😢
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia what is going on with internet, its up and down every 5 minutes, getting sick to the back teeth of your service, time to seek other providers
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia 5 days down the line and still having major issues with streaming going to be 2021 at this rate before we're able to finish Homeland. Been trying to watch season 3 for 2 weeks and only 4 episodes in 😠😠😠
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Duncan #StayTheFuckHome
(@BlueScareBot) reported
from
Ayrshire, Scotland
@robmurray11 @virginmedia Just checked and mine is down to 23. Yet last week, which was also the lockdown, it was still 350-400 🤔
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Martin McCluskey
(@MartinMcC1984) reported
from
Ayrshire, Scotland
@virginmedia I have been trying to call Virgin Media for weeks. can someone help get me a call back
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
@virginmedia Thanks. Checked with neighbors and they are fine so must be a local issue. Will reboot router and check cables etc.
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia wifi not working in ka7, and yes i switched it off and back on
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andy
(@a7powell) reported
from
Ayrshire, Scotland
@virginmedia waiting on a call back promised for 5pm by your customer services, the latest in a long line of disappointments....sorry we left @skytv
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Saunders
(@sauntimo) reported
@Netflix I have an account which I'm paying for and I've just got a second account from my internet provider @virginmedia, but I stupidly used a different email address so apparently I can't combine the two. Can you help me copy my history over from one to the other??
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@1SamC
(@1samc) reported
@virginmedia Ok, what happens now? I'm back UK time. I have no internet. No idea if VM will give me internet back? I'm WFH due to strikes, except, obviously I can't 😬 Help?!?
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Paul Johnson
(@enfysjack) reported
from
Swansea, Wales
He @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85
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Major Nomad
(@NomadMajor) reported
@virginmedia what is your customer service Twitter? Because I want to send a complaint using my email address was hoping they d Direct like Private
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Darragh
(@ftbl_Darragh) reported
@_JakeeLFC_ @virginmedia Mine went down this morning
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Zakir Patel
(@mczak2) reported
@virginmedia @enfysjack The staff at the retentions team are a disgrace.. Especially one called Joy. Their utter rudeness and attitude. @virginmedia how can I make a formal complaint... Calls are recorded and monitored.. You should listen to the whole conversation!
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Rachel Stacey
(@r4ch15) reported
@JamesTurner37 @virginmedia I imagine their techs are also used to provide counselling services should you wish to disconnect because they’ve hiked the price from £45 to £80. Can’t tell you how long it took to disconnect. origami skills needed to make box to send equipment back . it’s a crap service too.
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JQ
(@j_quinny) reported
@virginmedia the service in York on your fibre is so bad, it must have dropped about 20 times today, I’ve had 2 engineers out in the last 3 weeks. Please fix it!
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Janet.buckmaster@ntlworld.com
(@BuckmasterJanet) reported
@virginmedia £30 a month more than a new customer is offensive. No option to have the maximum pagage without the sim. You are not there for the loyal customer. I have to leave which I didn't want to do
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ikklebear@yahoo.com
(@Kellybear80) reported
@virginmedia @OfficialFPL Make it impossible to contact you. You select options to cancel get put on hold 3x totalling 1hr 25 minutes only to be cut off. Disgusting service. Have been a loyal customer with virgin media. Never again! If I ever get through to cancel!