Virgin Media Outage Report in Bury St Edmunds, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bury St Edmunds, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bury St Edmunds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Bury St Edmunds, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Thetford and Bury St Edmunds.
| City | Problem Type | Report Time |
|---|---|---|
 Thetford |
Wi-fi | |
| Bury St Edmunds |
Total Blackout | |
| Bury St Edmunds |
Internet | |
| Bury St Edmunds |
Internet | |
| Haverhill |
Internet | |
| Haverhill |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Bury St Edmunds, England
Latest outage, problems and issue reports in Bury St Edmunds and nearby locations:
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
And broadband gone down again this afternoon @virginmedia. Will these intermittent outages be sorted after BH weekend? Not always looking at my phone so no idea of it’s been on and off all day. I imagine yes. Why is @BBCNews only reporting the Vodafone broadband issues?
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
More @virginmedia issues again this evening. I have no broadband. Website says no TV but broadband is ok. Not for me. Honestly I paid for 3 months when I wasn’t in the UK. When I return to the UK, I’ve had more issues than it’s worked! Surely I need some refund now?!
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Jonathan Hartley 💙
(@JonHartleyInBSE) reported
from
Bury St. Edmunds, England
@kev21261 @mrdanwalker The fact that many people Iive in poverty is not a reason to abolish the BBC licence fee. A commercial service, would be far more expensive and provide far less content (just look at Sky, Virgin Media and BT Sport). And funding through adverts would reduce the income for ITV & C4
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James
(@jharm91) reported
from
Haverhill, England
@skirglepips @gayxchange04 @virginmedia @CherylHoleQueen It’s probably good to know that the xfactor is so produced that the good and the bad singers are often head hunted and told what to sing for good tv
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
@virginmedia do me a favour, just send me a new router please! Sick of intermittent broadband. Takes too long to get through to tech adviser so it’s back working by the time I speak to someone so they detect no issues!
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Johann de La Palma 🇺🇦🇮🇨🇪🇸🇪🇺🇬🇧🇵🇱
(@VonLaPalma) reported
from
Dalham, England
Where is our Internet, @virginmedia? AL2XXX Your status page is not working either.
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🎀･ﾟ✩ 𝐵𝑒𝒿𝑒𝓌𝑒𝓁𝓁𝑒𝒹 𝒫𝓇𝒾𝓃𝒸𝑒𝓈𝓈 ✩･ﾟ🎀
(@LadyNajaGirl) reported
from
Dalham, England
@virginmedia hi guys, do you have any updates for the issues in Bedfordshire? I’m using my mobile data to work which isn’t ideal! Thanks so much.
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Lee Rainbow
(@leespursrainbow) reported
from
Dalham, England
@virginmedia This has crashed again although no lights on any of the boxes or pod - try to call and can’t get through - try to use the app to see if there is an outage and that isn’t working either….sort it out as trying to WFH
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Rob Clarke
(@RobClarkeType) reported
from
Dalham, England
@virginmedia Virgin Media treat their customers abysmally. Never ever offer compensation for loss of internet.
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Angela Duncan ⭐️⭐️
(@ange_duncan) reported
from
Dalham, England
@virginmedia trying to explain to my boss for the 2nd time today that I can’t work due to internet issues - come on Virgin paying for a service that’s currently useless !! #virginmedia
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Becky
(@beckycanfield) reported
from
Dalham, England
@virginmedia please sort out the broadband issues. Some of us work from home and have payroll to do. It’s going to be a late night if you eventually get it back on today 😭
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Chloe Hipwood
(@clowee) reported
from
Haverhill, England
Fancy doing anything about shockingly slow broadband speeds in some rural Tier 4 areas? Video chat for elderly residents in these areas during Christmas should be a given not a luck. @bt_uk @virginmedia @SkyUK . #loneliness #tier4 #christmascancelled
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Paul White
(@Paul_1966) reported
from
Dalham, England
@virginmedia broadband down again . Now everyday for the last week. I can’t work with out it. LU2 area.
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Dan ☯︎🏴
(@DanLewis1999) reported
from
Dalham, England
Fix your ******* wifi @virginmedia
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Nikki Treweek
(@NikkiTreweek) reported
from
Dalham, England
@virginmedia My Virgin broadband has gone down again. I tried calling you guys but just got cut off! I’m in Hertford SG14 3AN
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Andrew Bushell
(@boosh_) reported
from
Bury St. Edmunds, England
@virginmedia Many thanks, I would have just liked the person to listen what I was asking. And then he tells me my loyalty counts.... it is nigh on impossible to speak to anyone and I can’t amend package online due to errors
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Paul White
(@Paul_1966) reported
from
Dalham, England
@virginmedia 😩. Down again… I’ve work to do, emails to send .. stuff that can’t wait. When’s it going to be back up?
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
I didn’t seem to have issues with my @virginmedia broadband today (didn’t try the TV) but now it’s meant to be fixed, mine has gone down!
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
Just as well I get decent mobile reception so I can keep contacting @virginmedia every time I have an issue.
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bradley
(@bradley_Avery18) reported
from
Dalham, England
@virginmedia Will you be offering account credit for us customers affected during the outage of the broadband?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Wooding
(@woodingian1) reported
@virginmedia We are now 3 hours in and still no further than we was at 4 o’clock from when we started. You still haven’t told me information you need. You know how to drag this out. Am happy that people can see how you treat a woman who has just lost her husband
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donnamilton
(@donnawood483) reported
@virginmedia Can someone please help, my 81 year old grandma has been trying to sort an issue out for days...no help or sensible assistance, in a COVID pandemic she has had to go to the bank to get payment details..shocking !!!!
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Joanne
(@Joanne57442452) reported
@virginmedia we have done all that the website has told us to do and yet still no broadband. According to your website there’s no issue and yet clearly there is as internet was working fine about 2 hours ago
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patricksturgis
(@patricksturg) reported
@virginmedia I am supposed to have 500mb broadband but when I am connecting on Zoom, it constantly freezes & I get a message saying I have an unstable connection. I get the same when I am watching streaming tv.
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Rob Redpath
(@robredpath) reported
@rachelcoldicutt @virginmedia I’ve got Linksys Velop - it’s about £75 per node (I’ve got 3 nodes, thinking about a 4th to improve a bit of a dead zone). Super easy to set up, and support were patient when I broke it by tinkering. It’s possibly to directly admin but the app is easier. (1/2)
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PJ Lumley
(@LumleyPj) reported
@virginmedia 4hrs on phone, 4hrs plus on useless txt chat and still not solved my issue. Just going around in circles
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me
(@welsh_girlie) reported
@SkyHelpTeam Hi have tried on several occasions to get through. Waiting anything from 30-60 minutes. Still having issues. Maybe @virginmedia would be the answer as sky you are useless.
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aSheedy 💙
(@aSheedy_) reported
@The_True_Shires @virginmedia no one ******* likes you fix your internet
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Leigh Rowland
(@LRLettings) reported
from
Pontnewydd, Wales
@virginmedia I know we are going around in circles here but I have spent 4 hours on instant messenger with you guys...its pointless...u cant help me out...they lied to me, what a complete and utter flawed process..thanku for responding but this is also a waste of my time...
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Daryl
(@Darylmore77) reported
@virginmedia I'm basically thinking about cancelling the internet. I've been a customer for 5 years or so and in that time my bill has increased from £32 to £48 per momth from this March despite me lowering my speed from 200 to 100mbp/s. Also my Hub 3's wireless barely even functions.