Virgin Media Outage Report in Bury St Edmunds, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bury St Edmunds, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bury St Edmunds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Bury St Edmunds, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Thetford.
| City | Problem Type | Report Time |
|---|---|---|
 Thetford |
Internet | |
| Thetford |
TV | |
| Haverhill |
Phone | |
| Thetford |
TV | |
| Mildenhall |
Internet | |
| Haverhill |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bury St Edmunds, England
Latest outage, problems and issue reports in Bury St Edmunds and nearby locations:
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Dan ☯︎🏴
(@DanLewis1999) reported
from
Dalham, England
Fix your ******* wifi @virginmedia
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Jonathan Hartley 💙
(@JonHartleyInBSE) reported
from
Bury St. Edmunds, England
@kev21261 @mrdanwalker The fact that many people Iive in poverty is not a reason to abolish the BBC licence fee. A commercial service, would be far more expensive and provide far less content (just look at Sky, Virgin Media and BT Sport). And funding through adverts would reduce the income for ITV & C4
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Nikki Treweek
(@NikkiTreweek) reported
from
Dalham, England
@virginmedia My Virgin broadband has gone down again. I tried calling you guys but just got cut off! I’m in Hertford SG14 3AN
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Becky
(@beckycanfield) reported
from
Dalham, England
@virginmedia please sort out the broadband issues. Some of us work from home and have payroll to do. It’s going to be a late night if you eventually get it back on today 😭
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Chloe Hipwood
(@clowee) reported
from
Haverhill, England
Fancy doing anything about shockingly slow broadband speeds in some rural Tier 4 areas? Video chat for elderly residents in these areas during Christmas should be a given not a luck. @bt_uk @virginmedia @SkyUK . #loneliness #tier4 #christmascancelled
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James
(@jharm91) reported
from
Haverhill, England
@skirglepips @gayxchange04 @virginmedia @CherylHoleQueen It’s probably good to know that the xfactor is so produced that the good and the bad singers are often head hunted and told what to sing for good tv
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Paul White
(@Paul_1966) reported
from
Dalham, England
@virginmedia 😩. Down again… I’ve work to do, emails to send .. stuff that can’t wait. When’s it going to be back up?
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Andrew Bushell
(@boosh_) reported
from
Bury St. Edmunds, England
@virginmedia Many thanks, I would have just liked the person to listen what I was asking. And then he tells me my loyalty counts.... it is nigh on impossible to speak to anyone and I can’t amend package online due to errors
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
I didn’t seem to have issues with my @virginmedia broadband today (didn’t try the TV) but now it’s meant to be fixed, mine has gone down!
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
Just as well I get decent mobile reception so I can keep contacting @virginmedia every time I have an issue.
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Angela Duncan ⭐️⭐️
(@ange_duncan) reported
from
Dalham, England
@virginmedia trying to explain to my boss for the 2nd time today that I can’t work due to internet issues - come on Virgin paying for a service that’s currently useless !! #virginmedia
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
More @virginmedia issues again this evening. I have no broadband. Website says no TV but broadband is ok. Not for me. Honestly I paid for 3 months when I wasn’t in the UK. When I return to the UK, I’ve had more issues than it’s worked! Surely I need some refund now?!
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
And broadband gone down again this afternoon @virginmedia. Will these intermittent outages be sorted after BH weekend? Not always looking at my phone so no idea of it’s been on and off all day. I imagine yes. Why is @BBCNews only reporting the Vodafone broadband issues?
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Johann de La Palma 🇺🇦🇮🇨🇪🇸🇪🇺🇬🇧🇵🇱
(@VonLaPalma) reported
from
Dalham, England
Where is our Internet, @virginmedia? AL2XXX Your status page is not working either.
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Lee Rainbow
(@leespursrainbow) reported
from
Dalham, England
@virginmedia This has crashed again although no lights on any of the boxes or pod - try to call and can’t get through - try to use the app to see if there is an outage and that isn’t working either….sort it out as trying to WFH
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
@virginmedia do me a favour, just send me a new router please! Sick of intermittent broadband. Takes too long to get through to tech adviser so it’s back working by the time I speak to someone so they detect no issues!
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🎀･ﾟ✩ 𝐵𝑒𝒿𝑒𝓌𝑒𝓁𝓁𝑒𝒹 𝒫𝓇𝒾𝓃𝒸𝑒𝓈𝓈 ✩･ﾟ🎀
(@LadyNajaGirl) reported
from
Dalham, England
@virginmedia hi guys, do you have any updates for the issues in Bedfordshire? I’m using my mobile data to work which isn’t ideal! Thanks so much.
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Rob Clarke
(@RobClarkeType) reported
from
Dalham, England
@virginmedia Virgin Media treat their customers abysmally. Never ever offer compensation for loss of internet.
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bradley
(@bradley_Avery18) reported
from
Dalham, England
@virginmedia Will you be offering account credit for us customers affected during the outage of the broadband?
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Paul White
(@Paul_1966) reported
from
Dalham, England
@virginmedia broadband down again . Now everyday for the last week. I can’t work with out it. LU2 area.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BogMonster
(@Bogmonster360) reported
@virginmedia There is now that its gone completly down, there wasnt when i checked earlier or for the passed week
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HR
(@h11tsr) reported
@virginmedia Since receiving and installing my new router to support my 1Gigabit Fibre contract my TV on both V6 boxes intermittently freezes and not always on same channel. Is this a coincidence? Do the v6 boxes need an upgrade? I have done the usual reboot etc
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Barking Mad Sal 💙
(@BarkingMadSal) reported
1st call to @virginmedia resulted in a price (when renegotiating my contract). 2nd call (I was cut off) resulted in a higher price. "Why?" Answer: different agents have different "discounts" to offer customers.. wtf? How d'ya get through to the agent with the biggest discounts???
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mary vitsou
(@maryloraine06) reported
@virginmedia day 4 with no internet and they cannot fix!! #virgindown Again!
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.
(@johal_dylan1) reported
@virginmedia if yall could read ive fixed the problem but i had to spend 200 quid on a google booster to fix ur *** wifi
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Marcas
(@IsMiseMarcas) reported
@Stamos121 @DaveyDonn Typical biased RTÉ. Defund them. Divert the licence fee to Virgin Media so they can do up that god awful @IrelandAMVMTV studio.
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Alex Owen
(@alexowen1201) reported
@virginmedia such a terrible broadband speed! Pay for 350mb and get about 15mb! Can’t get through to customer services at all! Trying to run a business at home with these speeds is impossible! Everyone in the area says the same so sort it out Virgin Media!!!
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lesley watt
(@lcwatt07) reported
@virginmedia phoneline, broadband and TV services all down... Yet again will have to watch programmes on catch up
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kirst♡
(@KirstyMarie_xo) reported
@virginmedia nothing happens, it just says failed to connect and still awful
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Jenn Brown
(@LadyJennB) reported
@virginmedia I've done all that but the issue is with the cables