Virgin Media Outage Report in Bury St Edmunds, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bury St Edmunds, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bury St Edmunds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Bury St Edmunds, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Thetford and Bury St Edmunds.
| City | Problem Type | Report Time |
|---|---|---|
 Thetford |
Wi-fi | |
| Bury St Edmunds |
Total Blackout | |
| Bury St Edmunds |
Internet | |
| Bury St Edmunds |
Internet | |
| Haverhill |
Internet | |
| Haverhill |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Bury St Edmunds, England
Latest outage, problems and issue reports in Bury St Edmunds and nearby locations:
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Angela Duncan ⭐️⭐️
(@ange_duncan) reported
from
Dalham, England
@virginmedia trying to explain to my boss for the 2nd time today that I can’t work due to internet issues - come on Virgin paying for a service that’s currently useless !! #virginmedia
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bradley
(@bradley_Avery18) reported
from
Dalham, England
@virginmedia Will you be offering account credit for us customers affected during the outage of the broadband?
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Johann de La Palma 🇺🇦🇮🇨🇪🇸🇪🇺🇬🇧🇵🇱
(@VonLaPalma) reported
from
Dalham, England
Where is our Internet, @virginmedia? AL2XXX Your status page is not working either.
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
Just as well I get decent mobile reception so I can keep contacting @virginmedia every time I have an issue.
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James
(@jharm91) reported
from
Haverhill, England
@skirglepips @gayxchange04 @virginmedia @CherylHoleQueen It’s probably good to know that the xfactor is so produced that the good and the bad singers are often head hunted and told what to sing for good tv
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Chloe Hipwood
(@clowee) reported
from
Haverhill, England
Fancy doing anything about shockingly slow broadband speeds in some rural Tier 4 areas? Video chat for elderly residents in these areas during Christmas should be a given not a luck. @bt_uk @virginmedia @SkyUK . #loneliness #tier4 #christmascancelled
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🎀･ﾟ✩ 𝐵𝑒𝒿𝑒𝓌𝑒𝓁𝓁𝑒𝒹 𝒫𝓇𝒾𝓃𝒸𝑒𝓈𝓈 ✩･ﾟ🎀
(@LadyNajaGirl) reported
from
Dalham, England
@virginmedia hi guys, do you have any updates for the issues in Bedfordshire? I’m using my mobile data to work which isn’t ideal! Thanks so much.
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Becky
(@beckycanfield) reported
from
Dalham, England
@virginmedia please sort out the broadband issues. Some of us work from home and have payroll to do. It’s going to be a late night if you eventually get it back on today 😭
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Andrew Bushell
(@boosh_) reported
from
Bury St. Edmunds, England
@virginmedia Many thanks, I would have just liked the person to listen what I was asking. And then he tells me my loyalty counts.... it is nigh on impossible to speak to anyone and I can’t amend package online due to errors
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
And broadband gone down again this afternoon @virginmedia. Will these intermittent outages be sorted after BH weekend? Not always looking at my phone so no idea of it’s been on and off all day. I imagine yes. Why is @BBCNews only reporting the Vodafone broadband issues?
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Rob Clarke
(@RobClarkeType) reported
from
Dalham, England
@virginmedia Virgin Media treat their customers abysmally. Never ever offer compensation for loss of internet.
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
@virginmedia do me a favour, just send me a new router please! Sick of intermittent broadband. Takes too long to get through to tech adviser so it’s back working by the time I speak to someone so they detect no issues!
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
I didn’t seem to have issues with my @virginmedia broadband today (didn’t try the TV) but now it’s meant to be fixed, mine has gone down!
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Paul White
(@Paul_1966) reported
from
Dalham, England
@virginmedia 😩. Down again… I’ve work to do, emails to send .. stuff that can’t wait. When’s it going to be back up?
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
More @virginmedia issues again this evening. I have no broadband. Website says no TV but broadband is ok. Not for me. Honestly I paid for 3 months when I wasn’t in the UK. When I return to the UK, I’ve had more issues than it’s worked! Surely I need some refund now?!
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Dan ☯︎🏴
(@DanLewis1999) reported
from
Dalham, England
Fix your ******* wifi @virginmedia
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Nikki Treweek
(@NikkiTreweek) reported
from
Dalham, England
@virginmedia My Virgin broadband has gone down again. I tried calling you guys but just got cut off! I’m in Hertford SG14 3AN
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Paul White
(@Paul_1966) reported
from
Dalham, England
@virginmedia broadband down again . Now everyday for the last week. I can’t work with out it. LU2 area.
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Jonathan Hartley 💙
(@JonHartleyInBSE) reported
from
Bury St. Edmunds, England
@kev21261 @mrdanwalker The fact that many people Iive in poverty is not a reason to abolish the BBC licence fee. A commercial service, would be far more expensive and provide far less content (just look at Sky, Virgin Media and BT Sport). And funding through adverts would reduce the income for ITV & C4
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Lee Rainbow
(@leespursrainbow) reported
from
Dalham, England
@virginmedia This has crashed again although no lights on any of the boxes or pod - try to call and can’t get through - try to use the app to see if there is an outage and that isn’t working either….sort it out as trying to WFH
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brendan
(@moore0602) reported
@virginmedia Non of the depts communicate, internet in house is appalling. Offered pods - great. Ring to order pods and told need more diagnostics despite previous handler changing package etc and offering pods. Hang up on useless CS advisor, phone again and v helpful lady orders pods 1/
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jim sinnott
(@JimSinnott) reported
@virginmedia Your website refuses to accept complaints. I'm thinking this is definitely a parody account. How do I make a complaint??? I am taking this as my official complaint start time. You have no method of receiving complaints... I'm in your long grass.
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Dave Angus 💙💛
(@WAFLL_1919) reported
@virginmedia I have a reference number from the resolution tram if you want to take this offline? But more that happy to express my dissatisfaction to a worldwide audience if you like? @LutzSchueler
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Iain
(@IainRobertBend) reported
@virginmedia Your “customer service” is not really a service is it? It’s an obscene set of hurdles, barriers and challenges that prevents any customer from actually contacting you. I have now wasted countless hours trying to reach you via phone, email and chat... 1/3
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Customer Service
(@vmbusinesshelp) reported
@azamm2510 @vmbusiness hello, I am sorry that you feel this way, can you please advise is this for a home service or a business service that you have. if for a business account please DM us with your account details and what the issue is. many thanks
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Liz Mitchell
(@saxylizbeth) reported
@virginmedia I did. I'm just not sure I trust your hardware right now. Also charging an extra £5 a month to compensate for your own 'new' hub not working as well as your old one is a bit of a cheek.
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Customer Service
(@vmbusinesshelp) reported
@azamm2510 @virginmedia @vmbusiness hello, I am sorry that you feel this way, can you please advise is this for a home service or a business service that you have. if for a business account please DM us with your account details and what the issue is. many thanks
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Alan Galaxy
(@AlanGalaxy) reported
@virginmedia I have been speaking to members of your team for the last 2 days and nobody is able to help. I am told there is no way to speak to someone in the UK which is frankly unbelievable, and every time I call customer service I get someone from far away who doesn’t understand me.
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Lady Julie Atkinson #Forever European 💙#Rejoin
(@skatinggirl1) reported
@virginmedia None of those apply to the issue.
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Mrs mumster🏴
(@Mrsmumster1) reported
@MartinSLewis @bbc5live Cancelled Spotify, Audible, Disney +, changed virgin media package to bare basics, bill was previously £92 a month and reduced now £66. Turn off lights and sit by candlelight. Turn heating down,Hang washing outside to avoid tumble drier