Virgin Media Outage Report in Birchington-on-Sea, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Birchington-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Birchington-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Birchington-on-Sea, Kent, England
The most recent Virgin Media outage reports came from the following cities: Margate.
| City | Problem Type | Report Time |
|---|---|---|
 Margate |
Total Blackout | |
| Margate |
Internet | |
| Margate |
Internet | |
| Margate |
Internet | |
| Margate |
TV | |
| Canterbury |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Birchington-on-Sea, England
Latest outage, problems and issue reports in Birchington-on-Sea and nearby locations:
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Andy Nicoll
(@andeenic) reported
from
Margate, England
@virginmedia Hi I have now chased up 4 times wasting countless pointless hours and it seems that I need to contact CISAS to get a response unless you can help. Ref number COM10411 f
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @1sthappysodme @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I’m ok for a bit then try to get up or bend down a d then it’s ago y, think it’s more like a trapped nerve but been over a week now 😭
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Guardian Angels Dog Rescue Ltd
(@gadogrescue) reported
from
Broadstairs and St. Peters, England
@virginmedia your customer service is very disappointing. Have nothing but problems but never get any help from you.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Hello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.
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James Green
(@jimmygreen83) reported
from
Margate, England
Not sure if it was just me but, my @primevideouk just went a shit for a few mins. Kept kicking me out the game via my smart tv app so switched to app via @virginmedia box and it was stuttering slightly, like a dodgy stream. Rather annoying. #BURMCI #AmazonPrime #Amazon
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Hello, thank you for your quick reply. If i search via postcode it states there is a broadband issue but if i use my app it just states a tv issue. Have try rebooting twice and issue has stayed.
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Issue via postcode has now gone back to green but my router is still green. Cheers
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Dan Knowlton
(@dknowlton1) reported
from
Acol, England
😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀
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Polly Danby
(@Pol77) reported
from
Broadstairs and St. Peters, England
@virginmedia urgent help please. An extremely vulnerable lady’s landline is down. She has no log in details as these were set up by her late husband. Cannot get through to you by phone or by web chat. Please dm me with advice urgently, thanks
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Andy Nicoll
(@andeenic) reported
from
Margate, England
Three formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@1sthappysodme @capiegirl @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I used one of them after birth of my first born as terrible complications, I went home with a walking stick after 2 weeks, I was 27
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James Green
(@jimmygreen83) reported
from
Margate, England
Hi @virginmedia my internet has gone down in my house, it has been like it for about 2 hours now. I have the hub3, baselight is staying green, wifi light is staying green and the internet arrows are flashing green. Help please. Have turned off and on, didn't work.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia The new box arrived, and the WiFi sorted itself out for now at least. The boosters are still generating the old network also. I’m planning on leaving everything as it is till it goes wrong again, then I’ll call.
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Terry Jordan
(@terryjordan38) reported
from
Margate, England
@virginmedia Do you actually have a customer service department
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Al's Adventures
(@als_adventures) reported
from
Chestfield, England
@virginmedia can you please give me a way to contact you. You are charging my elderly Uncle for a mobile he’s never approved. For years. I can’t get through the line cuts me off. This is not acceptable
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @Janeopot @henriettak @mansellmum @1sthappysodme @Adrienne65 @owlbird @SkyIreland @virginmedia Boring weekend but then Francesca had ambulance sent to her yesterday as reacted to eggs, severe allergy. I was a wreck, but she’s ok now. Poor Sophie had to deal with this alone 😰
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Jason Fuller
(@jsfuller75) reported
from
Broadstairs and St. Peters, England
@virginmedia Is there a fix for your customer service as no one seems to want to help me on your messaging service.
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Magic Ice
(@MagicIce) reported
from
Broadstairs and St. Peters, England
@QueenieandBlue @RageDarling @virginmedia Im with virgin media mine goes down with really really bad weather like we are having now. But apart that i carnt complain about the service. Because my sky goes at the same time as virgin does in the bad weather.
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Al's Adventures
(@als_adventures) reported
from
Chestfield, England
@virginmedia He has a letter as a review. So we need to speak to someone to cancel it. He’s being charged each month according to this letter. Goodness knows how long for.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Morning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Claire Louise ✨
(@clc_505) reported
@virginmedia I have still not working
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Originalblez
(@originalblez) reported
@virginmedia I just read all your small print for new customers and it says if you downgrade anything from the bundle you choose then you will be put on “standard” rates. So this again comes down to the luck of what your initial bundle offer was
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Helen Chatterton
(@Hmchatterton) reported
@virginmedia Will do much appreciated. The email I received about returning the equipment said I have 9 days to return then I would be charged £75. A cynical charge from @virginmedia setting customer up to fail to return equipment that virgin don’t really want back?
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Abi Grant 🇺🇦
(@Abi_Grant1) reported
@virginmedia forwarding a Jubilee newsletter, Virgin flagged it as spam & suspicious and locked my account. Helpline can't help. Tech tm require 48 hrs to get back to me. Why are you monitoring the content of my emails? Who asked you to? Why is it so hard to unlock my account?
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aimee hope
(@Flawlessonline1) reported
@virginmedia They have corrected price now issue I have now is they haven’t ported number for virgin sim to o2 sim like they said and now I’m concerned I’m going to get two bills I’m through to mobile team now and they telling me to call o2 but this was a virgin media issue
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Originalblez
(@originalblez) reported
@virginmedia We can only hope.I suspect I’ll be told to get back in my little customer box. It would be great to see honest and transparent marketing, though - not hiding in small print and trapping customers.
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Sandeep Pandya
(@spandya1) reported
@virginmedia …with my original order. But no one bothered to inform me. Again today on chat and WhatsApp for hours and still, the matter isn’t addressed. I’m actually wanting to establish a new agreement - this service is diabolical and putting me off!
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Lotharemas
(@Lotharemas) reported
@virginmedia Cant you not just see if theres an Area fault in NG17 2BL? cause im assuming its an SNR outage again as this is what its been every time its done this.
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Bill*
(@Bill62309344) reported
Got off a plane in the Dominican Republic yesterday, turned my phone back on( safety first innit) got a text from @virginmedia that I'd somehow spent £41 of my limit. Turned phone straight off again. Just had another look ,found a help number, I need to turn premium sms on so
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Zec Richardson
(@SatonmyButt) reported
So no more TV service for us, we cancelled with @virginmedia as we are struggling financially. We are using iPlayer, ITVHub etc but I am losing track of what we watch & it's a pain in the arse but needs must!