Virgin Media Outage Report in Billingshurst, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Billingshurst, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Billingshurst and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Billingshurst, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Crawley.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Internet | |
| Crawley |
Internet | |
| Crawley |
Internet | |
| Crawley |
Internet | |
| Crawley |
Wi-fi | |
| Crawley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Billingshurst, England
Latest outage, problems and issue reports in Billingshurst and nearby locations:
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MissB
(@M_Coneley) reported
from
Fernhurst, England
@virginmedia No it’s not an end of contract discount being removed, worrying if it was since the increase is just £4., it’s for investing in service improvement. The point I was making, which seems to have been missed, is the current service keeps failing & def not close to 99% reliable
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Mitch
(@ColynMitchell) reported
from
Crawley, England
@virginmedia Reboot temporarily increased the speed but nothing near the service I was getting in the past. I work from home a need fast connection. So need this sorted out please.
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Greyman (Gary A)
(@GaryAblett3) reported
from
Crawley, England
@virginmedia No. The reference was not given to me. But the complaint was logged.
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Godalming, England
@virginmedia No - Still cannot get anyone to cancel the contract and send a final bill - even though I moved 3 weeks ago and wrote to you 5 weeks ago!!!!!
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Service please
(@Unhappyconsume1) reported
from
Crawley, England
@virginmedia as holding time is up to one hour why don’t you have a call back service like many others companies. On hold for up to one hour from my mobile to deal with an issue we had for months
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korondi joco
(@korondijoco) reported
from
Crawley, England
@virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?
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Vishal Aggarwal 🧢
(@vishalagga) reported
from
Crawley, England
@virginmedia @vmbusiness just phoned VM customer support & guys in the background shouted “hey it’s God’s brother calling up in Hindi” that customer was of 90 years of age; I found that remarks so appalling. They must treat their customer with respect as they would expect to be
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1Down5Up
(@BinaryWheels) reported
from
Crawley, England
Top tip for anyone considering @VirginMedia or @vmbusiness for their broadband: do yourself a favour, don't. They have a monopoly on speed, which they feel allows them to treat customers appallingly. Complete outage and no one on their "support" team gives a monkeys. #Awesome.
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Dean
(@deanocranfield) reported
from
Witley, England
@virginmedia I need to cancel one of the mobiles contracts I have with you, it’s a phone my father used, but has had to go into care so won’t be needing it. Can’t get through by phone
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Colin Maddocks
(@colin_maddocks) reported
from
Crawley, England
90 mins on hold to speak to @virginmedia about renewing, and they hang up on me. Maybe I should be thinking about cancelling instead. Livid!
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please
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Joe Johnson
(@joe__johnson__) reported
from
Crawley, England
@virginmedia broadband has just gone down in Crawley (RH postcode)
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mattieb
(@mattie_b83) reported
from
Crawley, England
What a load a shit @viginmedia is ! Just spent 13 quid on a movie that wont even play ! So gonna look at different companies virgin media is just expensive crap
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Mitch
(@ColynMitchell) reported
from
Crawley, England
@virginmedia I pay for 300 meg broadband and have done for a long time. Currently via ethernet cable I get 100 meg and wifi 30-40 meg tops. But as low as 10-15 meg. When trying to stream anything via firestick I get buffering. A few weeks ago we had no problems.
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Greyman (Gary A)
(@GaryAblett3) reported
from
Crawley, England
@virginmedia I’m confused. This isn’t a general concern. This is a complaint and you are legally obliged to handle the complaint or I will simply refer to Ofcom.
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Greyman (Gary A)
(@GaryAblett3) reported
from
Crawley, England
@virginmedia I’m sorry but that’s goal post moving. I’m not accepting that as a valid response. If you’re paid money for a service I expect a half decent service. This is 60% of what we are paying for. Also, I complained over the phone and you never responded to my complaint.
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Emily Redhead
(@Em__Charlotte) reported
from
Cranleigh, England
@virginmedia is the WORST service and Provincetown I have ever used and their customer service team is absolutely dreadful and can’t even keep up to date with when you have left the property. If you are ever looking for broadband- DO NOT GO HERE! #rantover
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Ben Barrett
(@BAAAAAAAAAAAAB) reported
from
Crawley, England
@virginmedia making isolation harder with poor/no Wi-Fi
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Howie Mac™ ©️
(@HowieMac77) reported
from
Crawley, England
@virginmedia Can U Tell Me Why U Putting A Wrong Address On A Delivery Results In You Telling Me I Have To Drive To A Depot 20 Miles Away 2 Pick The Parcel Up Or Cancel My Order
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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wezy
(@epicfartgirl) reported
@virginmedia the broadband in my area is being very slow and keeps cutting out please fix
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ian watkinson
(@ianpwatkinson) reported
@virginmedia Totally crap service as usual. No Internet on Xmas day at my hosts house, and not the first time your 'service' fails so spectactularly. 24 Hours to wait before you do anything. Total rubbish. You've lost another customer now.
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Jo Robertson
(@jorrobertson12) reported
@virginmedia Back to no streaming as wi-fi not working again. Shocking service @virginmedia Merry Christmas?
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Coffee & Wingtips
(@LeSeanMTL) reported
@virginmedia Just transferred my mobile from Videotron to Virgin and no service! I never had outages with @Videotron and before I even was hooked up with Virgin, no service. Is it normal for Virgin to have constant outages? This is Canada and we expect major snow storms….
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Rebecca Morris
(@Bexinder) reported
@virginmedia no TV or internet on Christmas Day eve is the last straw. Should rename you VirginGrinch. Shockingly bad service. #virginmediadown #virginmediaareshit
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budgie68
(@budgie682) reported
@virginmedia WOW, merry Christmas. No internet through your hub so no tv catchup etc and your customer service tell me "this happens", remind me why I pay £154 a month???. Disgraceful customer services. Happy Christmas.
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Gamebotz
(@BaDass2469) reported
@virginmedia @Virgin our internet is down in our area on Christmas Day! What is going on!?
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Arnel S
(@ArnelS20) reported
@virginmedia @boyan_london WHEN??? you managed to keep a ton of people from contacting their loved ones .... Sort your crap out ..issue in BD18
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Lee Randall
(@randallwrites) reported
Wifi etc still out. WTF @virginmedia
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MONST
(@real1monst) reported
Virgin Media the worst been waiting 3 weeks for WiFi in my new place kmt