Virgin Media Outage Report in Astwood Bank, Worcestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Astwood Bank, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Astwood Bank and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 16: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Astwood Bank, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Solihull, Redditch, Stratford-upon-Avon and Worcester.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Astwood Bank, England
Latest outage, problems and issue reports in Astwood Bank and nearby locations:
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Clare
(@meclareyb) reported
from
Birmingham, England
@virginmedia you claim we get 100 whatever’s per second. So tell me. Why my internet doesn’t work. I can’t stay on a zoom as my “internet is unstable” and live tv “jumps” not streams. You sent somebody to resolve last time. It’s now repeated this behaviour again. Why do that?
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Clare
(@meclareyb) reported
from
Birmingham, England
Very pleased to publicly announce we are leaving virgin media. I have never known such a diabolical internet service - current situation our 100mb per whatever it is means our internet is unstable for any zoom session. Utterly ridiculous. Hoorah for us 🙌🏻
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Riz 🌹🇬🇧
(@___Mezzala) reported
from
Birmingham, England
@AGJ27_ @TwiitterJo @virginmedia Ours has gone down… Again. The 5th time this evening. I’ve had enough of this ****. Genuinely can’t wait to leave. Never experienced such awful service in my life.
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derek
(@Dereklad) reported
from
Birmingham, England
Virgin media is a good sim card to have in birmingham.dont touch three network there crap.
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
@virginmedia Poor internet. 500+ disconnections in a week when I’m paying for the highest package. Tried to downgrade package to save money, told I can’t. List is endless & all on file, supposedly!
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia once again on demand not working. How are you supposed to watch a sky movies film when it stops every 10 seconds to spin a wheel for 10 seconds. Service checker says its fine and the box has been rebooted.
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
@virginmedia No. This whole conversation is about VM saying they will contact me to discuss my complaint and VM thinking it’s ok not to call and the complaint will just fizzle out. Do you have an email address I can write to please?
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Riz 🌹🇬🇧
(@___Mezzala) reported
from
Birmingham, England
CANNOT WAIT until we leave @VirginMedia in a few months time. Non stop internet issues for months now. I’d urge everyone to swerve Virgin Media. Better companies out there who do more and cost less.
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia our broadband is down flashing green light. The service page has a fault shown but check status says its working fine. You need diagnostics for your diagnostics...
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Postcode was entered and I was logged in. Running a test reported no problem.
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
@virginmedia Still waiting on a call from 26th April. Spoke to customer services several times. No success. Really annoying that it’s so difficult for somebody to pick the phone up and talk. Perhaps VM know that they are in the wrong. @Ofcom thoughts? Always collect payments in time eh, Dean
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W1NGNUT
(@Rob_Hicks) reported
from
Birmingham, England
@virginmedia Doesn't matter now, we've terminated the contract and joined Three home broadband. I just think it's disgusting that a customer of over 10 years doesn't get offered a deal as good as a new customer.
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Steve Whittington
(@stevewhittbrum) reported
from
Birmingham, England
@virginmedia still not received service. Cut off twice in last two calls having waited a long time to get through. How can you resolve please ?
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia It's not faulty. It's not a wifi or broadband issue. You don't have enough backhaul capacity.
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Aqeel Butt
(@akz147) reported
from
Birmingham, England
@virginmedia here’s my complaint reference .. C-280522210 .. let me know how much of a shite you still don’t give.. you over charged me again after telling me you’re not.. you’re worse the @BorisJohnson #broadband #virginmedia
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
@virginmedia They lied and told me that they had called the house phone. They hadn’t. They updated my contact number to my mobile. I chased this 4 days later and was told my number had been updated and the complaint was still open and I will receive a call. Guess what?
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Birmingham, England
@Kimothy_roll @virginmedia @Ofcom It’s just really poor customer relations. To not respond to a complaint. Only interested in taking your money, once they have that they no longer care.
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Neil A
(@Neil982) reported
from
Birmingham, England
@virginmedia hi Virgin, I've come to the end of my 18 month broadband/TV contract and I'd like to cancel please. How do I go about that? Thank you.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
£117 a month & @virginmedia down again plus still haven’t had my booster I was promised in Feb 21 & June 22
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Aaron
(@AaronAlluyn) reported
from
Birmingham, England
@virginmedia @itsonlymegs virgin says tv had issues but nothing about internet.. Our internet has been unusable all week, I've been unable to attend any work meetings due to the extremely poor internet quality.. So what's up with that, whole week of trouble but guess I'll just pay as usual..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Rabbett
(@JonR_1971) reported
@virginmedia I got “intermittent fault in your area” but it’s been terrible for months and months and months and trying to pluck up the courage to ditch you for someone else. It’s appalling!
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Melanie
(@melsieb1971) reported
@virginmedia Broadband gone down in TW11… service has been awful in general today… what’s going on?
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rosie
(@foolishspirit) reported
@virginmedia We had an engineer out on Friday, who fixed the problem straight away. How do I claim compensation for the 4 days we were without any internet?
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Jellyfish Supreme
(@dinosaur_batman) reported
@virginmedia my router keeps dropping signal, I can't get through on the phone and the web chat refuses to load. Also been trying to change package and it just directs me to the non-functional web chat.
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Kayleigh Blaker
(@KayleighBlaker) reported
@virginmedia had a rude sales guy who couldn’t confirm my name and wouldn’t prove he was calling from you! Yet expected me to agree a ‘deal’ then prove who he was! I wasn’t agreeing anything without it as I pay you a lot! Really unprofessional. Is 01280 333032 a number you use?
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Likes Social Media Solutions
(@camaceltd) reported
@virginmedia I swear if your sale team call me one more time I will be extremely unpleasant to them and I will be cancelling my service with you!! 2 calls every day for the last week is unacceptable!l, I said no, and no means no!! Let me spell it out: N. O. Spells NO!!! #No
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The Fresh Prince of Bethnal Green
(@DannyElahi) reported
@virginmedia Can you confirm engineers have been dispatched to fix the issue and also what time timeframe is for a fix.
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Rebecca Batchelor
(@Becky_Batch) reported
@virginmedia I could cry how bad your customer services are. Your call centre staff are TERRIBLE. I have a simple request that I have been trying to get resolved since December and no one can or explain why! I am at the point of DESPAIR
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Filippo
(@FilCros) reported
@virginmedia I called your customer service multiple times to no avail…council actually had already provided consent to the works (according to Virgin) which adds to my frustration!!!
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Paul
(@apnicholl) reported
@virginmedia Well, find the customer service absolutely calamitous. I had a letter notifying me of increased costs so I could cancel my service. This was early Feb. Since then I have called about 5 times to confirm the cencellation and each time there is no record, although you record all?