Virgin Media Outage Report in Astwood Bank, Worcestershire, England
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The latest reports from users having issues in Astwood Bank come from postal codes B96.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Astwood Bank, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Astwood Bank and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (25%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Astwood Bank, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Redditch, Birmingham, Astwood Bank, Solihull and Worcester.
| City | Problem Type | Report Time |
|---|---|---|
 Redditch |
TV | |
| Birmingham |
Internet | |
| Birmingham |
TV | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Astwood Bank, England
Latest outage, problems and issue reports in Astwood Bank and nearby locations:
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down again (had engineer here Monday). Cut off after a 62 minute wait! Tried the app won't let me log in as my password is wrong and it hasn't sent me any new password link (2 hours ago).
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia can I get a contact number please which is actually going to lead to someone helping me?all my services are not working, im working from home and now losing wages as I cannot connect to work , this is ridiculous
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Yes i have , i cant get through to anyone as i was advised to go on the ap, ive requested a new password still waiting! I wanted to leave because of these problems was talked into having adeal as long(as I've stressed) the wifi was sorted even now writing this im using my phone
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!
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Karl Hall
(@Karlos26899) reported
from
Birmingham, England
@virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
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Nickins
(@ninsull) reported
from
Solihull, England
@virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia shocking service again today
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byron parsons
(@byronparsons05) reported
from
Solihull, England
@virginmedia is there any issues with internet today? It’s been down for three hours now
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sharon Elizabeth Noa
(@SharonNaokes) reported
from
Wythall, England
@virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!
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Barney Scholefield 🌈 💙
(@BarneyUoB) reported
from
Birmingham, England
.@virginmedia not your fault, but can you do more to stop the scammers? @NatWest_Help 🙏 thanks for prompt support! /2
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia Yes there are issues but seriously everyday issues with your service. Clearly I am not getting the service I am paying for it what what promised when I switched to you. I would like a call and a solution to this problem
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Patrick Barnes
(@PatrickBarnes17) reported
from
Birmingham, England
@virginmedia I called 2 days ago, saying I wanted to leave, lady tried to say due to COVID other co. Not going into homes. First co.Called can fit when needed. Told only way to cancel contract is to call- last two days called about 10 times all staff busy call. How do I cancel?!
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byron parsons
(@byronparsons05) reported
from
Solihull, England
@virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia WiFi is down again and even my broadband won’t connect. Seriously Virgin sort this out it is causing me serious issues with my work 😭
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Baheej Fathalla
(@BaheejFathalla) reported
@virginmedia I CANCELLED MY DIRECT DEBIT, BECAUSE YOU INCREASE THE AMOUNT BY 2 POUNDS EVERY MONTH...? AT THE SAME TIME NO REAL CUSTOMER SERVICE, YOUR ROBOT DON'T ADDRESS THIS KIND OF HELP.????
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Jason mead
(@Jaymead109) reported
@virginmedia tell me the truth now virgin media do i have issues with your isp in Watford because u said we didn't then we did i cannot trust you at all. My router is permanently staying red light i have reset it by turning it off and on i have used a pen tip to reset it.
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Stephen Bough
(@boff64) reported
@virginmedia is BR6 down?
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Dave Ford
(@Fordi84) reported
@virginmedia The fact that ever since you ‘boosted’ my broadband our wifi has got worse and made it ridiculously hard to work from home and everytime I have tried to do something about it the customer service has been horrendous
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john currie
(@mimipele) reported
@virginmedia Hi our system is now working and thanks to the engineer who was able to fix it, however I was told that automatic compensation would be incorporated into our next bill, this did not happen and the full direct debit was taken. We had a very interrupted service from the 7 th Dec.
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer
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Rory G
(@Rory_Glover) reported
@f1ame_monkey @virginmedia Same issue for me in LS14. Every single day we're having issues with connection dropping, despite having our hub replaced only last week. Meant to have an engineer come out on Monday, they didn't bother to turn up.
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Leon Black
(@DrLeonBlack) reported
The inability of @virginmedia to provide anything approaching any service never ceases to amaze me. £75 pm for absurd sweet FA.
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Wal
(@CallMeWal) reported
Is there a more unreliable broadband provider than @virginmedia with worse customer service? So far in Jan, 3 total outages. So 3x check status page that shows no fault,3x call & go thru menu system to get useless text, 3x call again to get thru to a person, 3x achieves nothing
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acfwilson
(@acfwilson) reported
@virginmedia Broadband issues ( again). Ongoing problem at my old address, recently moved and continued. I have a 14 day cooling off period after signing new contract, if this isn't resolved I will be cancelling.