Virgin Media Outage Report in Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone and Aylesford.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
TV | |
| Maidstone |
Internet | |
| Maidstone |
Internet | |
| Maidstone |
Wi-fi | |
| Maidstone |
TV | |
| Maidstone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kent, England
Latest outage, problems and issue reports in Kent and nearby locations:
-
That Pete.. शांति
(@petesewell) reported
from
Ashford, England
@virginmedia I've spoken to people on numerous occasions when I've had problems with my service and when my direct debits change on a monthly basis. I've had enough of apologies with no action and no resolution.. paying £80 for a service I can get better and cheaper elsewhere is a no brainer.
-
john groves
(@john_groves1308) reported
from
Maidstone, England
@virginmedia are trying to bill me for a service i have never had and try to blame me for not telling them!
-
Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia @Virgin_Victoria @cyclingbetting What a useless response! It’s clearly across the country, your website is down so can’t check faults and no internet is down as well!
-
Celia Robinson
(@Celia181) reported
from
Ashford, England
@virginmedia my son has been trying to talk to someone about cancelling for days but keeps getting fobbed off by your customer service team. You gave him an installation date & failed to turn up or ring him back. Terrible service
-
Craig Ryan
(@CraigRyan1986) reported
from
Ashford, England
@virginmedia I used to think using your broadband service was really good but to hear my mother in law has had no broadband for a month and it still isn’t sorted when they said it would be by 2pm today,I won’t be recommending you anymore #virginmedia #nobroadband #NeverAgain
-
A Friend
(@a60153079) reported
from
Ashford, England
@virginmedia I keep getting calls offering me the world if only I pay 10 more each month. I keep explaining I need to reduce my bill not increase it!! Now I get a call at least once a month. Always the same " we want to review your current service..."
-
graham wilson
(@dankennik) reported
from
Leybourne, England
@dancludlow 4 bloody fraudulent calls today, 2 claiming to be BT "internet has been compromised " 1 BT loyal customer 35% off something or other. (I'm virgin media) and finally £30 gift from some marketing....I put phone down.
-
Celia Robinson
(@Celia181) reported
from
Ashford, England
@virginmedia A new installation. He just wants to cancel
-
KarenKessack RN SCPHN (SN)
(@KKessack) reported
from
Kennington, England
@virginmedia Well it's November, my install was due in August. There is a big hole at the side of my house. The fence panels you put round it have blown all over the place. Come and fix the hole, make good my garden, & let's move on. I give up, will stick with #sky #Disgraceful
-
Joe Gallant
(@jgchurchcomms) reported
from
Snodland, England
@virginmedia No faults, no. Speed is low on both wired and wireless. Was getting 200mb correctly for the first week of my contract back in September, but issues since then.
-
Mickey Hill
(@MickeyHill83) reported
from
Maidstone, England
@virginmedia I’m a media customer. Id really just appreciate it if someone from your downgrade/cost saving department could ring me. Can pm you my account number etc.
-
Ben clifton
(@teaboy279) reported
from
Ashford, England
@blondyd @virginmedia Unplugged atm, gonna make a coffee and go out to the shed for a smoke etc kill 10/15 mins then plug in and see what occurs. Going to keep taking pictures of the error through the night so I can prove I never watched it if they charge me later on.
-
John Cooper
(@JohnCservices) reported
from
Ashford, England
@virginmedia I have an ongoing problem with my WiFi it drops out regularly. This week alone 55 times. I have been on the phone for over an hour trying to get to an engineer that doesn’t have to follow a routine script. I super frustrated. How do I get back to a reliable WiFi
-
Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
Got through to someone in India after 30 mins then the lady cut me off #FFS @virginmedia this is sooo shit!
-
Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
@virginmedia still no phone number after a month since switching! Worst service ever! Still taking my money though ya robbing bastards
-
Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia I can’t as the internet is down and I’m not using my data because of @virginmedia have failed to deliver the service I pay a lot of money each month for!
-
Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
@BTCare my tv signal has been shocking these last two weeks. Think i will switch to someone more reliable like @virginmedia
-
Jo Humphrey
(@JJhumpy) reported
from
Maidstone, England
@virginmedia It's back now but would like a credit for the outage!
-
Joe Gallant
(@jgchurchcomms) reported
from
Snodland, England
@virginmedia 200mb package, as I said. No devices that are actively causing the issue - it’s been happening for some time regardless of what’s connected.
-
Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia Look at the thread, it’s not me that’s not receiving your service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
👉Alan Tinkler👈
(@AlanTinkler) reported
@virginmedia The wi-fi has been poor recently with it regularly going down. Following self help I did reset the Hub
-
Roth’s Child
(@TSheri14) reported
@virginmedia @wasaginga Because your staff hang up deliberately 100% of the time?
-
Andrea Louise
(@angie_norris) reported
@virginmedia 2 days in a row it's happened so it'll probably happen again today. I pay a huge amount for a service that doesn't work.
-
Originalblez
(@originalblez) reported
@virginmedia I wish you were on the 2 day WhatsApp support call I’ve been on. Two separate teams and no one has answered my question, “How much for just broadband”.
-
Andrea Louise
(@angie_norris) reported
@virginmedia I understand you can't guarantee a fault free service but three times a week when I'm paying nearly £60 a month is awful. What is your customer service number or contact email?
-
aimee hope
(@Flawlessonline1) reported
@virginmedia the worst customer service award should be on your shelves as I got a right good complaint not dealt with missold contracts and all through what’s app chat so have the screen shots no one will sort
-
Nutkin 💙
(@JKO1968) reported
@virginmedia why is WiFi down in WD3 area?
-
Bernard Costello
(@BernardCostell6) reported
@VirginMediaIE To be dealt with or cancel Virgin Media
-
Dave McMahon
(@djmcmahon72) reported
@virginmedia Yes. Multiple. All logged. Spent 30 minutes on helpline. The box is glitchy and wifi is intermittent. Told to wait 3-5 days for help.
-
Josh
(@joshlwilliams93) reported
@virginmedia hi, how would I go about getting the wifi pods to improve signal in my flat?