Virgin Media outages and service status in Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Kent, including 0 direct reports.
- The most common problems reported in this area mention Internet and Total Blackout.
- Internet (50%)
- Total Blackout (50%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Kent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 24: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, and West Malling.
Community Discussion
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Virgin Media Issues Reports Near Kent, England
Latest outage, problems and issue reports in Kent and nearby locations:
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Martin Holme (@Chataranga) reported from Kennington, England@virginmedia utterly appalling service from Virgin Media. Internet completely down the other day and now problematic to say the least. Tried phoning earlier and gave up after half an hour. Just tried again and gave up after 35 mins. What has happened to the service? It’s awful
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Mark Mchenry (@markmchenry022) reported from Maidstone, England@virginmedia @steve_e_b1 Sorry I don't belive you, why 10am tomorrow what about the last 24hrs nothing and you really don't care, and with lock down the way your treating us is disgusting
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Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England@virginmedia How do I find out what the service address is that you are using as you seem you be saying that the billing address means nothing
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia why are you ignoring my tweets on the other thread you started? On your advice been trying to get support over SMS but it just goes in a continuous loop of the same questions for 4 days?!! You also don’t answer your phone or live chat? How do I actually get help?
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Well since our exchange I’ve now been asked my problem and same security questions by an automated text bot 3 times with no actual response. Now the internet has just gone off again during the football. Think I’ll stop recommending @virginmedia to people now.
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Martin Holme (@Chataranga) reported from Kennington, England@virginmedia what has happened to your customer service? I have been waiting since Wednesday evening for someone to reply ‘ as soon as possible’ about a fault. Currently on hold as usual on the phone. Is there anyone there at all!?
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Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England@virginmedia The billing address is incorrect though. Your don’t supply the service to the address on the bills
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Dan Ward (@Danward29237729) reported from Snodland, England@richardbranson @virginmedia @VirginMediaCorp can someone please help me get this resolved your company are blaming a 10yr old boy for running up over £400 in charges despite there being no cap on his account even though it was requested at point of salem
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Elise John 🍊 (@kentgirlie) reported from Maidstone, England@virginmedia Look at the thread, it’s not me that’s not receiving your service!
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jordan (@wharfyoung) reported from Wateringbury, England@virginmedia Oh now this is the clincher, I can’t make a complaint online because the account has been disconnected. So when I login it tells me I don’t have access to that page. It’s almost like VM don’t want disgruntled former customers tearing them a new backside in their complaints.
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Laura Underhill (@LauraBaalham) reported from Snodland, England@virginmedia Absolute rubbish. Try calling to speak to someone...no answer. Try online...email address is completely different to my account. Date of last bill&account details don’t match. Complete load of crap. Won’t be paying my bill so at least someone will contact me 🤬
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Ann Hepper (@AnnHepper) reported from Ditton, England@virginmedia #virginmedia please answer your phone poor Internet connection and paying for a service we are not receiving is not acceptable you need to improve your appalling service
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Jo Humphrey (@JJhumpy) reported from Maidstone, England@virginmedia Yes no service at all ! No broadband no TV! Just green light flashing on router.
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Still keeps going off. Has been like this for months now. Has gone off twice this evening. Can’t get hold of anyone. Self service goes in circles. Just need to speak to someone who will listen to the issue. It has to be network level. 2 engineers have confirmed our setup is fine.
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graham wilson (@dankennik) reported from Leybourne, England@dancludlow 4 bloody fraudulent calls today, 2 claiming to be BT "internet has been compromised " 1 BT loyal customer 35% off something or other. (I'm virgin media) and finally £30 gift from some marketing....I put phone down.
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Joe Gallant (@jgchurchcomms) reported from Snodland, England@virginmedia 200mb package, as I said. No devices that are actively causing the issue - it’s been happening for some time regardless of what’s connected.
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Grumpy Old Gaming (@ShirleyPms40) reported from Maidstone, England@virginmedia Well you need to sort it out. Bored of the sh1te service and I'm not even a customer anymore.
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adedeji adebayo (@kanur1) reported from Maidstone, England@virginmedia Any news regarding broadband issues in Kent? When do we get service back feeling incapacitated
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Yes dropouts Ethernet and WiFi. To be clear that message was not our engineer. Just proof prob is beyond our home. That neighbourhood thread is 14 comments long! We’ve had 2 engineers out. Cable replaced and hub replaced. Problem persists. 4 dropouts this eve alone.
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Mickey Hill (@MickeyHill83) reported from Maidstone, England@virginmedia I’m a media customer. Id really just appreciate it if someone from your downgrade/cost saving department could ring me. Can pm you my account number etc.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Grifty (@TheGriftReport) reportedMillions of mobile phone users face data rationing and price hikes after Rachel Reeves excluded telecoms firms from a major energy discount scheme. Chancellor Reeves left VodafoneThree, Virgin Media O2 and EE out of the British Industrial Competitiveness Scheme which gives a 25% cut on electricity bills to thousands of other businesses. Telecoms firms are now facing full 33% energy price rises triggered by the Iran war and are drawing up emergency plans including slowing speeds, restricting data during peak times and charging premiums for heavy usage. One network warned up to 9,000 jobs could be at risk and 5G rollout plans shelved. VodafoneThree said it is “disappointed” and urged the Government to protect the critical digital networks the country depends on. Virgin Media O2 added that if the Government wants growth it cannot overlook the networks Britain relies on.
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jason morgan (@Jason29wctb) reported@virginmedia Called vm as much use as chocolate frying pan , same thing every time pinhole reset ,we need engineer at your house, and no problem 20 visits last year 2 in last 3 weeks , faulty Internet for 11 years , retention team tomorrow
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BigF (@Bigg_F_) reported@virginmedia Yes. Eventually got through via chat to a real person. They advised a factory reset of hub which is a complete pain to set back up and it made no difference. Engineer arranged to come today. I also raised a formal complaint. Mysteriously it’s working two hours later.
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Jonny Cave (@JonnyCave) reported@virginmedia You bill me for a paper bill £1.75 raised the issue feb 25th 2025 to which you promised a credit of £10 this never happened and have then continued to bill me on paper bill at £1.75 for 14 months, all chat logs have been kept, then tried to offer me £15 credit in total
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Witter (@Witter10995102) reported@indepdubnrth @Jklunden Yes Virgin media and newstalk just as bad
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1836golf tour (@1836golftour) reported@virginmedia @VirginMedia_TV What part of your complaint has been logged & someone will contact you within 24 hours am I not understanding? Getting close to 72 hours now. You really are the lowest of lows for Customer Service. I guess everyone in The Philippines is asleep now!!!
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1836golf tour (@1836golftour) reported@virginmedia GO **** yourselves Virgin Media. Roll on July 27th 2026 when I will be free from you ******* unsympathetic CNUTS. I never thought in a million years that I would go back to SKY or a firestick but you have made that decision so much easier. Good ******* riddance.
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G R A H A M (@___GJS___) reported@Andysbrett @virginmedia One of the worst customer service departments out there!
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Therese (@Tesz) reported@virginmedia your services including your chat and your agents are hopeless. Please can I have an email address for a formal complaint about repeated loss of service
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Martinayres65@outloo (@Martinayres65o1) reported@virginmedia it’s now been an hour since the promised call from you. Given we have been without broadband & TV since Friday I would have thought you would make it a priority. Seems Virgin doesn’t care about its customers. Happy to take money whilst delivering no service