Virgin Media outages and service status in Kent, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Kent, including 0 direct reports.
- The most common problems reported in this area mention Total Blackout, Internet, and Wi-fi.
- Total Blackout (50%)
- Internet (25%)
- Wi-fi (25%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Kent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Kent, England
The most recent Virgin Media outage reports came from the following cities: Ashford, Maidstone, and West Malling.
| City | Problem Type | Report Time |
|---|---|---|
 Ashford
|
Total Blackout | 9 days ago |
Community Discussion
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Virgin Media Issues Reports Near Kent, England
Latest outage, problems and issue reports in Kent and nearby locations:
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elane slade (@ElaneSlade) reported from Ashford, England@virginmedia can anyone in the UK retentions department actually listen to a call and call a customer back? I've tried calling this morning to check progress after more than 2 weeks and the people answering the phone can't understand what I'm asking I've been hung up on 3 times
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Joe Gallant (@jgchurchcomms) reported from Snodland, England@virginmedia No faults, no. Speed is low on both wired and wireless. Was getting 200mb correctly for the first week of my contract back in September, but issues since then.
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia why are you ignoring my tweets on the other thread you started? On your advice been trying to get support over SMS but it just goes in a continuous loop of the same questions for 4 days?!! You also don’t answer your phone or live chat? How do I actually get help?
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stephen cooper (@scooper430) reported from Ditton, England@virginmedia no Internet no TV keeps saying problems in your area and the time keeps changing when it's going to be fixed now 18 hours #notgoodenough
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Rockwell7 😷 (@Rockwell7) reported from Maidstone, England@ItsJosh_Jones @downdetector It's been down for hours in Kent just got a new time for maybe getting net back as 3am tomorrow morning @virginmedia is a joke..
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KarenKessack RN SCPHN (SN) (@KKessack) reported from Kennington, England@virginmedia Well it's November, my install was due in August. There is a big hole at the side of my house. The fence panels you put round it have blown all over the place. Come and fix the hole, make good my garden, & let's move on. I give up, will stick with #sky #Disgraceful
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Grumpy Old Gaming (@ShirleyPms40) reported from Maidstone, England@virginmedia Sort out my complaint. Should I just go on LinkedIn and spam your digital marketing manager?
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Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England@virginmedia The billing address is incorrect though. Your don’t supply the service to the address on the bills
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.
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Jonnie Jensen (@JonnieJensen) reported from Maidstone, England@Rabia_Ali85 @virginmedia Nice comments on @virginmedia today. They could have helped themselves by doing something to inform customers what was happening but like you say, there are worse problems in the World. Peace out 💖💖
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Rohan Seal (@Rohanseal221B) reported from Maidstone, England@virginmedia I have a CS1028 error on my new box. Never used. What shall I do? I called but said there was nothing that could be done …????? #virginmediadown
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Just wondered if I’ve waited long enough yet for anyone @virginmedia to care enough to respond to me? Still no forum response. Still not complaint response. Still line issues. Just lies from your SM team.
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That Pete.. शांति (@petesewell) reported from Ashford, England@virginmedia I've spoken to people on numerous occasions when I've had problems with my service and when my direct debits change on a monthly basis. I've had enough of apologies with no action and no resolution.. paying £80 for a service I can get better and cheaper elsewhere is a no brainer.
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THE FEE MG! 👩🏻 (@TMFeeG) reported from Maidstone, England@virginmedia No he is NOT! I have called and logged the complaint. Your rep who came to the door around an hour ago was extremely rude. I am utterly disgusted that he could treat an elderly partially deaf gentleman this way. Had I not witnessed it for myself I may not have believed it.
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Jo Humphrey (@JJhumpy) reported from Maidstone, England@virginmedia Yes no service at all ! No broadband no TV! Just green light flashing on router.
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Well since our exchange I’ve now been asked my problem and same security questions by an automated text bot 3 times with no actual response. Now the internet has just gone off again during the football. Think I’ll stop recommending @virginmedia to people now.
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Adam | Lewis (@lewis_adam_) reported from Ditton, England@virginmedia Tbh just looking in to cancelling the current package, nothing but ongoing problems with Virgin Media and impossible to talk to someone on the phone without going on hold for hours and even they they can’t resolve issues. Issues stemming back 5years now! 😠
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Mark Mchenry (@markmchenry022) reported from Maidstone, England@virginmedia @steve_e_b1 Sorry I don't belive you, why 10am tomorrow what about the last 24hrs nothing and you really don't care, and with lock down the way your treating us is disgusting
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AndyEpps (@Andyelufc) reported from Ashford, Englandwith @virginmedia tv stations being down for most of the day apparently , I'm just glad that @LUFC are not on the box tonight.🤬⚽💛💙 #wouldnotbehappy
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Joe Gallant (@jgchurchcomms) reported from Snodland, England@virginmedia 200mb package, as I said. No devices that are actively causing the issue - it’s been happening for some time regardless of what’s connected.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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South Coast Commuter (@CS_Hants) reported@virginmedia I did. They were of little assistance, never able to provide an accurate update and little benefit when outages occurred so often. Was then advised I could leave free of charge during my last 2 months (which I have) and yet you still charged me. You are an abysmal company 🤬
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RM (@R_M_Bargains) reported@TheiKevin What I don't get is why the @virginmedia iPlayer app hasn't got the UHD streams only the TVs slow built in app
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Graeme Savage 🏴 (@graemehistory) reportedCan anyone at @virginmedia please let me know when the outage in south Ayr will be fixed?
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Adam (@FIWCHAMP09) reported@virginmedia Reset the router 50 times your service is crap
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Robbie Humphries (@RobbieH1972) reported@Ben_Scallan @Glic16 @griptmedia Fair play to you Ben for calling these clowns out 👏👏👏 something you will never see from Rte / virgin media/ newstalk etc.. because they are all on the government payroll
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Football Sigma (@professort15755) reported@S4mmyuk @virginmedia @DAZNBoxing The fact u paid for this **** says it all hahabab
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Arron Clinkscales (@Clinkyboy67) reported@virginmedia 2: you contact Virgin through their App and they tell you it will take another 4 or 5 days for an engineer to "visit" when you have nowt !!! You raise a complaint to be told a manager will get back to you within 24 /48 HOUR Please share this with @virginmedia
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Sandy Moore (@SandyMo45739639) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Best_IPTV41 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies 😳
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Yasmin alibhai-brown (@y_alibhai) reportedCalling @virginmedia my email system has been 'locked' for five days now. I can't work without access to them . Two calls to you, each took one and a half hour to get through. Promises were made. Not kept. Disgraceful customer care.
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Zoe Is Dangermouse (@ZDangermouse) reported@virginmedia pathetic service and customer service is non existent… bye 👋