Virgin Media Outage Report in Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kent come from postal codes TN27.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 21: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (54%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone and Kent.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Internet | |
| Maidstone |
TV | |
| Maidstone |
Internet | |
| Kent |
Internet | |
| Maidstone |
Internet | |
| Maidstone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kent, England
Latest outage, problems and issue reports in Kent and nearby locations:
-
Davidp
(@Davidp1103) reported
from
Snodland, England
@virginmedia @LeePartridge16 A particularly poor explanation. What you really mea n is that you only offer attractive prices to grab new customers but have little regard for customer loyalty. That's why I left @virginmedia too
-
Dennis C Chansa ( Dee-Lo)
(@HiDee_Lo) reported
from
Ashford, England
@virginmedia is this the kind of bad service we now have to pay for? Charging us fibre prices but getting slow speed, can’t call the contact centre. Internet as slow as a sloth in TN233JA area This is very bad service
-
Michael Jones
(@mikej2504) reported
from
Walderslade, England
@virginmedia When I am advised by City Fibre when the service is going live I will then choose an alternative supplier all of which will be cheaper than Virgin and then advise when I would want your service disconnected
-
Michael Jones
(@mikej2504) reported
from
Walderslade, England
@virginmedia offers social tariff of £12.50 for 15mb which is slow. Better option almost anyone with BT £12.50 for 36mb and Vodafone £12.50 for 38mb. Virgin also has £20 for 54mb but is higher price than most others offering same.
-
David Williams
(@TheTestingMuse) reported
from
Ashford, England
@virginmedia Having just looked at model photos it's the Hub 4 I have, set to Modem Mode. The connection drop problem is with the Hub itself (the solid white ring light then starts glowing to show it is "connecting"), so the connection drop affects both wired and wireless connections.
-
Sean McDonald
(@SeanM_ODP) reported
from
Maidstone, England
1hr 15mins on the phone and counting just trying to cancel @virginmedia @VMHelpDesk Disgrace to be honest
-
PCPresenter
(@PcPresenter) reported
from
Maidstone, England
@virginmedia If you do not fix the #FuryWhyte fight by 7:30pm, I will cancel my subscription and go to @sky as they seem to be able to hold up their end of a contract.
-
PCPresenter
(@PcPresenter) reported
from
Maidstone, England
@virginmedia Why is the #FuryWhyte fight not working?? I want compensation for this
-
elane slade
(@ElaneSlade) reported
from
Ashford, England
@virginmedia can anyone in the UK retentions department actually listen to a call and call a customer back? I've tried calling this morning to check progress after more than 2 weeks and the people answering the phone can't understand what I'm asking I've been hung up on 3 times
-
Sean McDonald
(@SeanM_ODP) reported
from
Maidstone, England
@virginmedia As a virgin customer, Uswitch says I have the right to quit if I inform you before the 15th Feb (after price hike). I have now just phoned and you have now said it was the tenth!? What is it please?
-
Michael Carter
(@Michael69078135) reported
from
Maidstone, England
VIRGIN MEDIA WHY CANT I GET “virgin to go or media on my phone” Keeps saying Sign In then it won’t recognise my email address 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
-
Antony Collett
(@heyitsant) reported
from
Maidstone, England
Hey @virginmedia, why is my issue still not resolved? I've spoken to several agents over the past 2-3weeks, all of whom said it was sorted. I have an open IT ticket and this is the reference number P010931869 .
-
Rohan Seal
(@Rohanseal221B) reported
from
Maidstone, England
@virginmedia I have a CS1028 error on my new box. Never used. What shall I do? I called but said there was nothing that could be done …????? #virginmediadown
-
Braxton hix
(@chinwah33) reported
from
Ashford, England
Well laters #virginmedia I will be off to sky when the contracts up next month. Terrible service, no TV again today and yet you still call me everyday to get me to take out another contract.
-
AndyEpps
(@Andyelufc) reported
from
Ashford, England
with @virginmedia tv stations being down for most of the day apparently , I'm just glad that @LUFC are not on the box tonight.🤬⚽💛💙 #wouldnotbehappy
-
Elise 💉💉💉💉
(@elise_john85) reported
from
Maidstone, England
@virginmedia O2 have the correct information. The bills from Virgin have the wrong flat number on them. How do I know what you have for the service address? This isn’t clear on the website
-
Elise 💉💉💉💉
(@elise_john85) reported
from
Maidstone, England
@virginmedia How do I find out what the service address is that you are using as you seem you be saying that the billing address means nothing
-
Elise 💉💉💉💉
(@elise_john85) reported
from
Maidstone, England
@virginmedia The billing address is incorrect though. Your don’t supply the service to the address on the bills
-
Elise 💉💉💉💉
(@elise_john85) reported
from
Maidstone, England
@virginmedia Can you tell me how to correct the address on my own! Apparently it’s been incorrect for the 4 years we’ve had your service!
-
Elise 💉💉💉💉
(@elise_john85) reported
from
Maidstone, England
@virginmedia I haven’t activated a service. I tried to look at whether I’m eligible and that’s the screen I get
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Julia StClare
(@stclare_julia) reported
@virginmedia no they told me it wasn't their issue to resolve please let me have the email of where I send my complaint to
-
Anna
(@AnnaPaulucci) reported
@virginmedia poor customer service for new customer moving home. Date arranged for internet switch on at new property. Email sent 4 week delay. No explanation… do you think that’s acceptable?
-
Haroon
(@Haroon0717) reported
@virginmedia Can this be chased please - if there is any long term issue we need to be provided with some alternative as this isn’t helping at all
-
Nicola Farquhar
(@DanceSacks) reported
@virginmedia there was a power cut in wallsend last night and now our landline isn't working won't dial out/says line is busy when you dial the number are there local issues?
-
EllieSuthers
(@EllieSuthers) reported
@virginmedia Poole. virgin Broadband. Buffering . WTF.
-
Kevin
(@1kevin010) reported
@virginmedia Broadband down for the 3rd time in 3 days, did the status test and flashed up “you need an engineer visits” then disappeared, now saying intermittent problem in area, didn’t let me book the engineer !!
-
jennie 𖤐
(@K2SOenjoyer) reported
@virginmedia FIX YO DAMN INTERNET BRO
-
Singh
(@adxmp_21) reported
Honestly there isn’t a worse broadband provider for customer service than @virginmedia , WiFi down since Thursday and the earliest they can send an engineer is Monday. So paying for 5 days of no service?
-
pat smith
(@pgray57) reported
@virginmedia Is there a problem in the YO26 5JZ area as the two boxes we have the picture is pixelating badly
-
Justin Fryer
(@JayLinAntiques) reported
@virginmedia So we're we're updated last night informing you'd come today 21st, nobody arrived. Called to check and now informed it will now be the 26th! I have a vulnerable person in the property and wish I hadn't called to fix the pixelation on the TV as you've made everything worse.