Virgin Media Outage Report in Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Kent, England
The most recent Virgin Media outage reports came from the following cities: Ashford, Maidstone and Aylesford.
| City | Problem Type | Report Time |
|---|---|---|
 Ashford |
Internet | |
| Maidstone |
TV | |
| Maidstone |
Internet | |
| Ashford |
Wi-fi | |
| Maidstone |
Wi-fi | |
| Maidstone |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kent, England
Latest outage, problems and issue reports in Kent and nearby locations:
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Laura Underhill
(@LauraBaalham) reported
from
Snodland, England
@virginmedia Absolute rubbish. Try calling to speak to someone...no answer. Try online...email address is completely different to my account. Date of last bill&account details don’t match. Complete load of crap. Won’t be paying my bill so at least someone will contact me 🤬
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia so am missing the football again - about the third time now in about 6 weeks. Engineers have replaced all cables and router but refuse to accept it’s a network issue. How do I actually progress this or speak to someone who cares?
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia what has happened to your customer service? I have been waiting since Wednesday evening for someone to reply ‘ as soon as possible’ about a fault. Currently on hold as usual on the phone. Is there anyone there at all!?
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia No not aware of status line please advise. No interest in community support forum. This is an issue with your service and equipment. Needs proper support.
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Jane Exon
(@ExonJane) reported
from
Maidstone, England
@virginmedia I have been trying to cancel my subscription (first year ended in Sept) for weeks. In the end I gave up and cancelled my direct debit... suddenly I’m contacted! Could we please talk please
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adedeji adebayo
(@kanur1) reported
from
Maidstone, England
@virginmedia Any news regarding broadband issues in Kent? When do we get service back feeling incapacitated
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Rockwell7 😷
(@Rockwell7) reported
from
Maidstone, England
@ItsJosh_Jones @downdetector It's been down for hours in Kent just got a new time for maybe getting net back as 3am tomorrow morning @virginmedia is a joke..
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Dan Ward
(@Danward29237729) reported
from
Snodland, England
@richardbranson @virginmedia @VirginMediaCorp can someone please help me get this resolved your company are blaming a 10yr old boy for running up over £400 in charges despite there being no cap on his account even though it was requested at point of salem
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Ann Hepper
(@AnnHepper) reported
from
Ditton, England
@virginmedia #virginmedia please answer your phone poor Internet connection and paying for a service we are not receiving is not acceptable you need to improve your appalling service
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia This is the exact problem. Your agents deny there is an issue in the area. A recent social media post revealed many people in our neighbourhood have the same issue. All your agents want to do is ‘send signals’ to our router and restart our router. Nobody taking issue seriously.
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Gill Leighton
(@GillLeightonNHS) reported
from
Kennington, England
Working from home over the past few days has been so tricky,our expensive M100 fibre broadband has been so slow that I had to resort to using my 4 G , tonight is 5 th evening in a row on hold for over an hour #virginmedia please can you help ? Important NHS meetings tomorrow !
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia I get that. But several people on there have logged issues. I haven’t used that tool but try it. But issue is defo at your end as between outages speed/latency is brilliant and other people have same issue on street. That’s why I’m so keen to fix not leave as usually gr8 service.
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Ella
(@helloellaxo) reported
from
Maidstone, England
@virginmedia Hi, I’m switching to Virgin broadband next week (being installed) but my Now broadband doesn’t end until the 11th, is that going to be a problem? Can it still be installed? Thank you
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Still keeps going off. Has been like this for months now. Has gone off twice this evening. Can’t get hold of anyone. Self service goes in circles. Just need to speak to someone who will listen to the issue. It has to be network level. 2 engineers have confirmed our setup is fine.
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia utterly appalling service from Virgin Media. Internet completely down the other day and now problematic to say the least. Tried phoning earlier and gave up after half an hour. Just tried again and gave up after 35 mins. What has happened to the service? It’s awful
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Yes dropouts Ethernet and WiFi. To be clear that message was not our engineer. Just proof prob is beyond our home. That neighbourhood thread is 14 comments long! We’ve had 2 engineers out. Cable replaced and hub replaced. Problem persists. 4 dropouts this eve alone.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
Life as @virginmedia customer.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Well since our exchange I’ve now been asked my problem and same security questions by an automated text bot 3 times with no actual response. Now the internet has just gone off again during the football. Think I’ll stop recommending @virginmedia to people now.
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mark longhurst
(@scholes1976) reported
from
Snodland, England
@virginmedia been trying to ring you guys for nearly an hour to report a problem our broadband!!!
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia why are you ignoring my tweets on the other thread you started? On your advice been trying to get support over SMS but it just goes in a continuous loop of the same questions for 4 days?!! You also don’t answer your phone or live chat? How do I actually get help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jacq H
(@JacqHarriman) reported
@MrBartlettHist @virginmedia @virginmedia we call every time there is an issue. I don’t think a week has passed where there hasn’t been some kind of outage. I always do the online diagnostics as I know that’s what will be asked.
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tricia lowe
(@tricial08920645) reported
@virginmedia We have detected an issue on our network which maybe affecting your broadband service. What does this mean? This is impacting multiple customers in your area. This will cause intermittent speeds and performance may vary at times.
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia Terrible today been down twice
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George
(@georgethelliar) reported
@virginmedia why is it so hard to contact someone from your team?!? phone number doesn't work and can't get on the web chat on the website!!
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HarrisonUSW
(@UswHarrison) reported
@virginmedia the internet went down around 12am last night and hasnt come back on, tried all the resets and factory reset like suggested and still nothing, connected without internet is what keeps showing up, looked on outage and many cases of this around currently but no fix yet
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davecrot
(@davecrot) reported
@virginmedia . Have all the phone lines gone down.? Tried the 150 from home and it's not connecting !.
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Babs 🐝
(@mcfcbabs) reported
@rosiepresc1 It sort of depends on location. You’ll be best using the comparison sites which’ll give you a rough idea of speeds. Basically anyone other than Virgin Media/Hyperoptic will run on BT’s copper network.. so all the other providers rent off BT’s lines. Hope that makes sense
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Natalie Evans
(@NatalieEvans_xx) reported
@virginmedia Cannot get through to anyone. 150 is engaged. Please can you arrange a callback? Need this ongoing problem sorted, paying for an interrupted service and needs the box reset every couple of days.
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h4ppyfl0wer
(@h4ppyfl0wer) reported
@virginmedia Hi Jon, im@getting mixed msgs. On the service status it says no broadband issues but on the diagnostic test it says “we have detected an issue in our network” so I’m confused can you help me understand why I’ve got wifi issues please?
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Becky
(@1986Rjm) reported
@virginmedia After months of no response and utterly no way of contacting a human being, I now wish to end my contract! Please can someone contact me on here as this is my last hope. Shocking customer service when problems occur but still happy to send letters increasing payment!