Virgin Media outages and service status in Kent, England

Problems in the last 24 hours in Kent, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kent, England

The most recent Virgin Media outage reports came from the following cities: West Malling, Maidstone, and Ashford.

City	Problem Type	Report Time
West Malling	Total Blackout	2 days ago
Maidstone	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Kent, England

Latest outage, problems and issue reports in Kent and nearby locations:

• 
  Mickey Hill (@MickeyHill83) reported 2 minutes ago from Maidstone, England

  @virginmedia I’m a media customer. Id really just appreciate it if someone from your downgrade/cost saving department could ring me. Can pm you my account number etc.

• 
  Jonathan Goodwin (@mrjcgoodwin) reported 4 minutes ago from Ashford, England

  Life as @virginmedia customer.

• 
  Elise 💉💉💉💉 (@elise_john85) reported 5 minutes ago from Maidstone, England

  @virginmedia How do I find out what the service address is that you are using as you seem you be saying that the billing address means nothing

• 
  Craig Ryan (@CraigRyan1986) reported 8 minutes ago from Ashford, England

  @virginmedia I used to think using your broadband service was really good but to hear my mother in law has had no broadband for a month and it still isn’t sorted when they said it would be by 2pm today,I won’t be recommending you anymore #virginmedia #nobroadband #NeverAgain

• 
  Jonnie Jensen (@JonnieJensen) reported 10 minutes ago from Maidstone, England

  @Rabia_Ali85 @virginmedia Nice comments on @virginmedia today. They could have helped themselves by doing something to inform customers what was happening but like you say, there are worse problems in the World. Peace out 💖💖

• 
  Elise 💉💉💉💉 (@elise_john85) reported 11 minutes ago from Maidstone, England

  @virginmedia Can you tell me how to correct the address on my own! Apparently it’s been incorrect for the 4 years we’ve had your service!

• 
  Braxton hix (@chinwah33) reported 11 minutes ago from Ashford, England

  Well laters #virginmedia I will be off to sky when the contracts up next month. Terrible service, no TV again today and yet you still call me everyday to get me to take out another contract.

• 
  Jonathan Goodwin (@mrjcgoodwin) reported 21 minutes ago from Ashford, England

  @virginmedia Just wondered if I’ve waited long enough yet for anyone @virginmedia to care enough to respond to me? Still no forum response. Still not complaint response. Still line issues. Just lies from your SM team.

• 
  Jonathan Goodwin (@mrjcgoodwin) reported 30 minutes ago from Ashford, England

  @virginmedia This is the exact problem. Your agents deny there is an issue in the area. A recent social media post revealed many people in our neighbourhood have the same issue. All your agents want to do is ‘send signals’ to our router and restart our router. Nobody taking issue seriously.

• 
  Mark (Ops) Horton (@opshorton1) reported 31 minutes ago from Ashford, England

  @virginmedia I don’t appreciate being put on hold for 40 minutes being charged for my call, then just cut off with no explanation! Your service over the past few months has been terrible, having to reboot WiFi every day to get internet & my bill has yet again gone up! 😡

• 
  Jo Humphrey (@JJhumpy) reported 37 minutes ago from Maidstone, England

  @virginmedia It's back now but would like a credit for the outage!

• 
  Jonathan Goodwin (@mrjcgoodwin) reported 40 minutes ago from Ashford, England

  @virginmedia so am missing the football again - about the third time now in about 6 weeks. Engineers have replaced all cables and router but refuse to accept it’s a network issue. How do I actually progress this or speak to someone who cares?

• 
  Elise 💉💉💉💉 (@elise_john85) reported 41 minutes ago from Maidstone, England

  @virginmedia O2 have the correct information. The bills from Virgin have the wrong flat number on them. How do I know what you have for the service address? This isn’t clear on the website

• 
  Jonathan Goodwin (@mrjcgoodwin) reported 42 minutes ago from Ashford, England

  @virginmedia Would rather you fixed the problem.

• 
  THE FEE MG! 👩🏻 (@TMFeeG) reported 42 minutes ago from Maidstone, England

  @virginmedia You just turned up at my fathers door 6 months after you uninstalled your service following my mother’s death to collect your equipment which you took with you when it was uninstalled. Your rep (David Khan) was very rude to him.

• 
  elane slade (@ElaneSlade) reported 49 minutes ago from Ashford, England

  @virginmedia can anyone in the UK retentions department actually listen to a call and call a customer back? I've tried calling this morning to check progress after more than 2 weeks and the people answering the phone can't understand what I'm asking I've been hung up on 3 times

• 
  Sean McDonald (@SeanM_ODP) reported 50 minutes ago from Maidstone, England

  @virginmedia As a virgin customer, Uswitch says I have the right to quit if I inform you before the 15th Feb (after price hike). I have now just phoned and you have now said it was the tenth!? What is it please?

• 
  Jonathan Goodwin (@mrjcgoodwin) reported 55 minutes ago from Ashford, England

  @virginmedia No not aware of status line please advise. No interest in community support forum. This is an issue with your service and equipment. Needs proper support.

• 
  Jonathan Goodwin (@mrjcgoodwin) reported 58 minutes ago from Ashford, England

  @virginmedia Yes have posted in forums - no response, called, live chats, SMS. full works. Engineers even told us prob is not at our property as far back as Oct/Nov and neighbours have same issue but nothing is done, call centre staff are rude and treat you with contempt. Ref is C0912202465

• 
  Elise (@elise_john85) reported 59 minutes ago from Maidstone, England

  I do love a Friday morning where my @virginmedia broadband is a crock of **** 😠 it’s not like I have work to get done

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stranger in a Strange Land (@MVenvyEsq) reported 2 minutes ago

  @virginmedia Failed appointments and not understanding the problem and reporting to saying it has been resolved by claiming I had a different problem. Your complaints dept on it as we speak . We shall see.

• 
  Chris Richards (@rocky_115) reported 4 minutes ago

  @virginmedia so any news on a broadband fix for SA1? Approaching 9 hours now of no internet or tv

• 
  Crafty (@ACraftyOne) reported 4 minutes ago

  @virginmedia This is the problem I have 5-6 responses from your incompetent customer service team. I have requested a deadlock letter which they refuse to provide. Just to clarify that it is a scam. I paid for the service on my contract as shown, now you are charging me twice.

• 
  Iran,Houth,Hez,Hams & Sky/BBC Lies#NeverAgainIsNow (@UFinlay33392) reported 10 minutes ago

  @virginmedia internet and TV down yet again Shocking ( not) .If you're thinking of changing to them One word and piece of advice. ...don't ......

• 
  stand together (@ARSENAL18COYG) reported 12 minutes ago

  @ghotographyuk @virginmedia I’ve been experiencing the very same thing run the test says looks fine, run test oh looks there’s a problem come back in 24 hours 🙄 it’s been the same for a good week now

• 
  H3LLRAISER III (@JSSHERIFF1933) reported 13 minutes ago

  @virginmedia @scoobiesue82 I’ve gave up watching The Big Bang Theory as clearly no one can fix this glitch?? It’s very annoying !!

• 
  Mark Swinglehurst 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Swinney_10) reported 14 minutes ago

  @virginmedia had a text to say broadband and TV should be back on, but nothing been on since yesterday in the SA5 area, can you explain what's happening as the time keeps being moved forward on the issue checker

• 
  ragegun (@_ragegun) reported 14 minutes ago

  @virginmedia the only problem is that they do infact still seem to be transmitting. They're still on Sky

• 
  Salmongymnast (@Danny_f1_fan) reported 15 minutes ago

  @virginmedia Down yet again. 2nd time in 3 weeks. Please check the TQ2 5nu area. Please. Last time was off for 3 days !!!!!

• 
  Kim Taylor (@kimtaylor18) reported 18 minutes ago

  Apparently now it’s not me it’s a network issue in the area… again!!!! Only taken a day to figure that out 🫣 awful @virginmedia