Virgin Media

Virgin Media Outage Report in Ferndown, Dorset, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ferndown, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ferndown and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ferndown, Dorset, England 03/29/2024 05:10

March 29: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Ferndown, Dorset, England

The most recent Virgin Media outage reports came from the following cities: Bournemouth, Poole, Ferndown and Wimborne Minster.

Loading map, please wait...
City Problem Type Report Time
United KingdomBournemouth Phone
United KingdomPoole TV
United KingdomBournemouth TV
United KingdomBournemouth Internet
United KingdomBournemouth Phone
United KingdomBournemouth Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ferndown, England

Latest outage, problems and issue reports in Ferndown and nearby locations:

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia I am currently a virgin TV only customer thinking about getting your broadband but notice your current sale is not for existing customers. I’m already paying more just for TV than what you offer for BB&TV.

  • adamskicraig Adam Craig (@adamskicraig) reported from Bournemouth, England

    @virginmedia there have been problems all week with your broadband & TV services. Please sort it out ASAP

  • JCT6 James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia Thank you for “allowing me” the opportunity to raise a complaint, and I suppose I’ll have to ring you then. 😡 not happy, this service I’m receiving is dreadful.

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Thanks - they tried to scam a friend of mine today who was trying to get help from you (they have now successfully been in contact with the real you :) )

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia @LaurenSTompkins Just jumping in - this related to the conversation we were having in the week. All the steps that both you and technical support provided have been followed but every call starts back at square one - probably easier to quit then join as a new customer than get it fixed!

  • JCT6 James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia I have a wired connection to my Xbox and a wireless connection to my iPhone and both are affected. I have just rebooted my hub twice and now WiFi ‘seems’ to be working. I would like an engineer to come to my house and swap my hub as I think it is the hub that is causing the issue

  • steve_fall Steve Fall (@steve_fall) reported from Poole, England

    @ITV is it my @virginmedia signal (SD and HD) or are you having issues with the feed from Twickenham #ENGvIRE #6Nations no other channels affected.

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia I am currently on hold speaking to customer services again this call is going on for nearly an hour. Most frustrating part is the inconsistency and having to start over every time we make contact.

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia They did but they ended up making us go through the same steps that my friend had done last week then advised it may take 4 hours to fix, obviously they are very upset as we’re promised in last nights call that if there was a fault VM would replace the kit and this was refused

  • tom220love tom jeffries🤘 #BlackHeartsClub (@tom220love) reported from Hamworthy, England

    Having to sit downstairs again because @virginmedia internet is so ******* bad nothing will connect in my bedroom LOVE IT

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia Unfortunately I am at work until 7 pm tomorrow. I have just spoken to technical support and have been told the reason for all the issues is that I have only 39% space left on HD. Your technical support team need to go for training

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Tech Supoort were hopeless 1hr15min on phone with my friend tonight (which I had to sit through and take over because she was so frustrated) and they WONT replace the box - they say it’s fine, it really isn’t! Have asked for this to be escalated to a formal complaint

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Have got a scheduled call back from the agent tomorrow to try and get through quickly to technical and get someone there to authorise the box swap as it’s really upsetting them with the constant issues. Not convinced but will see what they say...

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia Last advice I have following all their technical tests, restarting the box, watching the help videos etc, I’ve put in a complaint and they have phoned me but as I said specifically I cannot talk while I am at work and requested they phone after 5pm.

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Poole, England

    @virginmedia It’s media, it’s endless problems with a TiVo box. We’ve spoken to customer service and technical support have done everything they require for all the intermittent problems.

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    Yo @virginmedia you REALLY need to get @TwitterSupport to block and delete @virgrnimedia they are pretending to be VM support and DMing people who tweet you asking for details like credit card (full number, expiry, cvc) & address info - need to stop them! @actionfrauduk

  • LStacey Lee Stacey (Pilchard) (@LStacey) reported from Bournemouth, England

    Outage here in Dorset too, @virginmedia. #virginmedia

  • rafthemaster Richard Frame (@rafthemaster) reported from Bournemouth, England

    @virginmedia Only their name, as soon as “you” asked for such in depth info they took a 2nd look as they knew you wouldn’t ask that - when they told me I also reported to Twitter hoping the more reports the faster it’ll go down but I suspect complaint from you will be the most influential

  • JCT6 James Taylor (@JCT6) reported from Bournemouth, England

    @virginmedia If you look at my previous tweets this issue has been ongoing for over a year now and I think I should be due some form of compensation for this lack of service I have been paying for. Can a manager please call me to discuss this further on Friday as I’m not available until then.

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    @virginmedia At this rate I will be cancelling my service with virgin as it’s impossible to speak to anyone or get a problem resolved.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Nyxseris Nyxie (@Nyxseris) reported

    @virginmedia So that call actually gave me no more information. I already know the internet is down, I've just spent the whole day working from a hotspot. I need, at the very least an estimate of when it will be fixed

  • VoodooRit Richard Bugg (@VoodooRit) reported

    @virginmedia Your online chat is not working and when calling you push people to chat support - only after several attempts I am still waiting for a response to a query from Monday afternoon. Any chance of some support?

  • DaveLon20740523 Dave Long (@DaveLon20740523) reported

    @virginmedia I have spoken to an advisor and there were problems. They seem to have been resolved. Thanks.

  • loubryce Louise Bryce (@loubryce) reported

    @virginmedia Any idea why an hour after waiting to talk to service team, our plan has changed but there is no sign, more than two months later, of the agreed new boxes and routers?!?! Please resolve and not by painful call to call centre, to waste another hour on hold.

  • Covlad459811 chris (@Covlad459811) reported from Coventry, England

    @Ledscov @virginmedia We are going to cancel the lot tomorrow as good as the product is not prepared to pay this sorta money with the price of everything going us they will be sacrificed

  • RyanMorrisonJer Ryan Morrison (@RyanMorrisonJer) reported

    Email from @virginmedia telling me my contract is going up in 30 days when my 18 months come to an end. Oh and if I want to cancel, I have to give 30 days notice. Been on hold for the past 30 minutes listening to the worst selection of music ever created.

  • agarnett Adam (@agarnett) reported

    @virginmedia do you have a number i can speak to, to cancel my installation? i've called 0800 052 1734 and pressed option 2 but it just cuts me off.

  • AjayTarper Ajay Tarper (@AjayTarper) reported

    @virginmedia How do I view my contract? The new Virgin media interface is terrible. Can’t even view on the app.

  • bushofgoats an Empty Slogan Empty Slog (@bushofgoats) reported

    @virginmedia Assuming there's more than just a bot script on duty at the time, who'll try and channel me down the same path that leads to 'have you tried moving your router?'

  • bushofgoats an Empty Slogan Empty Slog (@bushofgoats) reported

    @virginmedia unless you can organise for someone to call me, I'm contacting @plusnet to see how long it will take them to re-connect their service, which while not as fast on paper, was at least a service.