Virgin Media Outage Report in Peacehaven, East Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Peacehaven, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Peacehaven and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Peacehaven, East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Seaford, Burgess Hill and Hove.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
Internet | |
| Brighton |
Wi-fi | |
| Brighton |
Wi-fi | |
| Brighton |
TV | |
| Brighton |
Internet | |
| Brighton |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Peacehaven, England
Latest outage, problems and issue reports in Peacehaven and nearby locations:
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Another Runner
(@AnotherRunHQ) reported
from
Brighton and Hove, England
Have to credit @virginmedia this morning. Two days of problems with my router resolved this morning. No long waits. Just a quick on-site service. Thank you.
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ЯTV
(@RelentlesssTV) reported
from
Brighton and Hove, England
@rachhgoeslive @virginmedia That's a shame :( & yh i have sams issues. I wanna talk to someone else to lol
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Mark
(@peel_acres) reported
from
Brighton and Hove, England
@virginmedia Yeah, it's a known issue and you are working on it but Cricket World Cup Final, British Grand Prix, Wimbledon Men's Singles Final, Tour de France! Aaaargh!
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Another Runner
(@AnotherRunHQ) reported
from
Brighton and Hove, England
BroadBand down BN1 6... @virginmedia
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Mark Chambers
(@Furzeboy) reported
from
Hove, England
@virginmedia phoned you 3 weeks ago about a phone line on my hub, was told I’d get a call back within 72hrs and still waiting. Poor customer service.
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Dan Garrett
(@dan_garrett1) reported
from
Hove, England
@virginmedia @MoneyTelegraph Furious right now. 12 different failings by virgin media. Call centre refusal to escalate my complaint. Hung up on twice. No human compassion. Just keep quoting from their script. Completely unacceptable. #poorcustomerservice
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia hi I’ve got to say I’m extremely disappointed by your customer service with upgrading my phone I called to upgrade on Monday and everything got though to including credit checks and the reply was sorry we’ve got to do back off checks and I’ve still heard nothing back
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia Ordering my phones was a absolute credit to your company gave excellent customer service
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Tony Woodley
(@zimoza90) reported
from
Burgess Hill, England
@virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService
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Richard Williams
(@5waysRichard) reported
from
Brighton and Hove, England
@virginmedia It’s down again now and, according to the @virginmedia recorded message , will be interrupted ‘for short periods’ until 6pm today. Pretty unhelpful, esp as I often use Skype to speak to interviewees abroad
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Mark Chambers
(@Furzeboy) reported
from
Hove, England
@virginmedia and you would get back to me (VM) After a couple of months I spoke to a young man in customer service who said it was something you offered and as I had issues with my landline he would get someone to call me about it ASAP this could take 72hrs &still waiting
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Martin O'Donnell
(@MairtinODonnell) reported
from
Hove, England
@virginmedia It was an automated phone message saying my postcode would be down until 3pm for upgrade works. It would be nice to have been informed of this in advance. It is working again now.
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David McDonagh
(@davmcdngh) reported
from
Hove, England
@virginmedia I appreciate your response but I did get through to an agent and the response I got was quite frankly appalling. The only thing that link says is there is a problem with using the app. This is a problem that has now been going on for weeks
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Patricia 💜
(@Mamafish_TW) reported
from
Hove, England
@virginmedia absolutely shocking that as a customer since 2012 out of contract since 2014 decided to tackle the £130+ a month bill only to be told we can knock off £10 but increase your broadband is the only offer you can make to keep me with you. Time to move on
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia hi guys what’s going on with the tv phone and broadband service in the Bn2 area of Brighton mines all down and not working at all
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Nick Beddows
(@nickbeddows) reported
from
Brighton and Hove, England
@virginmedia That link leads to a page that's also down. Not great.
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Dan Garrett
(@dan_garrett1) reported
from
Hove, England
266 excruciating minutes of my life (nine phone calls!) I will never get back trying to get a complaint response out of @virginmedia A customer of over 20 years treated terribly. Let’s hope @bt_uk are better. #misselling #poorcustomerservice @lutzschuler @libertyglobal @ofcom
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Nick Beddows
(@nickbeddows) reported
from
Brighton and Hove, England
Ok @virginmedia I'm cross enough to go public. Broadband has been down since 1500 in BN1. I've already lost a client (livestream video) and have another booked for tomorrow. Your operaters keep saying (4 calls) it'll be up in 30 mins. It's been SEVEN HOURS.
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Sue J
(@YellyPorsche) reported
from
Hove, England
@virginmedia No I dont want to trouble shoot. That was done twice before today and once today. Tbat is my whole point. I will use tge complaint process.
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Sue J
(@YellyPorsche) reported
from
Hove, England
@virginmedia Please give me an email or phone number to complain. I have just spent an hour on your chat line service trying to resolve a long term TV issue and the person just stopped replying and another person wanted me to give all the info again. Im livid! We need an engineer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amanda Sweeney
(@Sweeney1623) reported
@virginmedia I have tried that there is no option for remote control issues
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🐝
(@wozkyle) reported
@virginmedia what is the latest update on virgin mobile being down on S20 , only works on WiFi at home
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Paul Walsh
(@IamPaulWalsh) reported
from
Dublin City, Leinster
@virginmedia are great when you can reach them-but they can’t be reached.4 times I’ve been on hold for almost 1hr waiting to ask questions. I now have a new box,but of course-it’s giving me an error reading.Brilliant.After 6pm?Tough luck if you’re a #virginmedia customer.
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Stephen J Davies
(@Stephen48246945) reported
@virginmedia are there any network issues with your mobile service?I have had nothing but problems today with calls cutting out and failing and text messages unable to send.
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Becky Dean
(@beckydean120909) reported
@virginmedia Which does not help at all! This was also after being mis-informed by a member of your retention team and being disconnected on the phone! I cannot believe an organisation like yourselves does support your customers more! I won't be back!
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James
(@James94794781) reported
@virginmedia I'm not asking for a fault free service. I'm asking for my internet to go down on a daily basis ! I'm asking to not have entire working days without internet. Have you not been listening to me?
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lynn agnew
(@lynags6) reported
@virginmedia your advisor confirmed that you do not have a complaints department to deal with complaints so do this online complaints go to no where … This is Disgraceful customer and highway Robbery … Never had this disgusting treatment from SKY
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mily
(@mily_may) reported
@virginmedia hub 3 suddenly not working. Internet says access denied! Please help! Need the internet for work.
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Becky Dean
(@beckydean120909) reported
@virginmedia What is the point?! The gent I spoke to on the phone said there is absolutely nothing that can be done! He takes calls of this nature all the time and there is never any support for customers!
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Karen 💙
(@Karen_Thomas70) reported
@virginmedia what an absolute joke your service is. I bet if I stopped paying my bill I wouldn’t have a chat bot going round in circles all day I’m sure it would be a human calling me! #poorcustomerservice