Virgin Media Outage Report in Peacehaven, East Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Peacehaven, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Peacehaven and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Peacehaven, East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Hove, Burgess Hill and Seaford.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
Internet | |
| Brighton |
Total Blackout | |
| Brighton |
Wi-fi | |
| Brighton |
Internet | |
| Brighton |
Phone | |
| Brighton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Peacehaven, England
Latest outage, problems and issue reports in Peacehaven and nearby locations:
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia text this morning to the number you gave me - service still out in my area, now saying tomorrow. That'll be 6 days. And I haven't heard a word back. #notgoodenough
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Pete Hobson
(@pSK) reported
from
Brighton and Hove, England
You bunch of cheap *** fraudsters @virginmedia . Invest in your infrastructure. Invest in your tech support. You really need a government watchdog don't you. You clearly can't be trusted to be a private company
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Vicky Nangle
(@VictoriaNangle) reported
from
Brighton and Hove, England
@virginmedia I’ve been trying to message with your help section for 3 hours now - had 2 agents introduce themselves then disappear. All I want to do is let them know the details of someone pretending to be Virgin who tried to scam me then threatened me this morning. Not good.
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia Will do - it’s still not working!
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ABCOM - IT Solutions
(@abcomuk) reported
from
Burgess Hill, England
@virginmedia 40 minutes on the phone to tech support and still no one is answering... where is the uk broadband help desk please?
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Steve Twist
(@TwistieTalk) reported
from
Hove, England
@virginmedia What's the best time to contact your Customer Service team?
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia Can't get through and wifi is getting slower and slower. Could you please ask someone to send the signal to my box remotely as the automated system promised to do yesterday - but didn't! Thanks.
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
Hello @virginmedia WiFi down in BN1. Send help. Don’t know if you’ve noticed but we’ve been asked to WFH. Current stays: unable to.
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BradleyGeorge2001
(@Bradley16535324) reported
from
Brighton and Hove, England
@virginmedia RIGHT SERIOUSLY YOU NEED TO SORT OUT YOU INTERNET THAT YOUR PROVIDING BECAUSE IT IS AN ABSOLUTE EMBARRASSMENT, it is a waste of money paying for this appalling service we are receiving you don’t Evan deserve a half star review. SORT IT OUT AND SORT IT OUT NOW!!!!
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Just back up after 4 hours down...
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia We are happy, now that we're back online, but it was thanks to the two charming and communicative engineers working away in Burgess Hill that saved the day; not just because they'd fixed the issue, but they'd also told me what was going on.
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia Look, I've done everything you told me to do: sending messages to the text no. you gave me - no response in a week - calling an automatic no that said it would send a signal to my equipment 'BECAUSE SOMETHING IS WRONG' - nothing happened......calling and not being answered ....
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Vicky Nangle
(@VictoriaNangle) reported
from
Brighton and Hove, England
@virginmedia After over 3 hours and on my 3rd agent I managed to report it. The call was a scam, saying that my wifi was too slow and trying to get to my laptop. When I twigged and refused they became abusive and threatened physical abuse.
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia I have had no apps on my TV working for days now, Many calls later still no answer and no on-line support. And yes, of course I’ve rebooted it! £75 a month for this?! #TreatLoyaltyLikeRoyalty @BBCWatchdog
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@megyesischwartz
(@schstsc1) reported
from
Brighton and Hove, England
@virginmedia 45 minutes to get through to a person. Told them I wanted to leave. They put me on hold and cut me off! Goodbye Virgin - Hello Sky (the @skytv package is £70 cheaper). @virginmedia customer service is a disgrace
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia I have way too much to do than sit on the phone waiting for someone to answer me! Will try when it's raining and I have nothing else to do. I need @virginmedia here to sort all these problems out, and a reduction on the monthlies - Meanwhile I am looking elsewhere
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Pete Hobson
(@pSK) reported
from
Brighton and Hove, England
My god @virginmedia sort it out!! The whole streets been complaining for months. Loads have left your service now. You've replaced the junction box. What you gonna do next, waggle a squirrel and see if that fixes it?
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia I still haven't heard from anyone - my wifi is getting worse and worse and I can't work let alone watch any apps. Help!
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Tracy S
(@flowersxxx) reported
from
Hove, England
@virginmedia no internet I'm in the bn3 area any help please.?
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia I used the automatic system for Virgin to send a signal to sort out my problems - nothing has been done, now I'm on hold to speak to a human being 16 minutes and counting. This is unforgivable 2 weeks of : Slow Wifi, no apps working and can't even speak to someone.@BBCWatchdog
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Maran
(@DaveMaran) reported
from
Brinsley, England
@virginmedia intermittent internet connection and speed for the past 3 days. Support just tell you to restart or reset hub then hang up! This is getting ridiculous. 70mb at moment when it works, even thought I should get 350+.
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Carole Fossey
(@CaroleFossey) reported
from
Cheadle Hulme, England
Thanks EE. Do you do home broadband cos @virginmedia are shockingly bad and has the WORST #customerservice I’ve had the misfortune to experience. #jobsworths apparently the machine Einstein “won’t let them” send out an engineer to fix the prob they caused.
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Even my wife and kids are complaining about how bad our internet is! Basically been sold a duff service. Phone hasn’t worked since we ported our number over in April. Just glad we didn’t go for the TV option.
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Carole Fossey
(@CaroleFossey) reported
from
Cheadle Hulme, England
For the second time today @virginmedia we have no #internet. Your super fast broadband is super slow. Your customer service is non existent. We have rang all week. Every day. Have not spoken to a human. We are cancelling your awful service. People #beware of #vigrinmedia.
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I will tomorrow if I get time. Fed up with constantly interrupted internet and a phone line that has never worked!
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Mr Watt
(@richywatt247) reported
from
Dalkeith, Scotland
@virginmedia Would rather your company just completed the job before my driveway started to fall apart! Just take the responsibility to fix the problems you create thank you.
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Carole Fossey
(@CaroleFossey) reported
from
Cheadle Hulme, England
@virginmedia Yes I don’t think so. You are certainly not marching with us. You haven’t replied to my tweets, answered my phone calls or made any effort at solving our problem. We upgraded to 500mg this week & have nothing but problems. Currently no internet. Thank god for @EE
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@virginmedia Called back, held for another 15mins, was finally put through to the correct dept & have cancelled. I just want to say how rude the agent turned when I declined the offer to stay, & once it was all done he just cut the call off. Glad I made the right decision #virginmedia
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Daniel Williams
(@BottleShopDan) reported
from
Cardiff, Wales
Thanks @vmbusiness & @vmbusinesshelp We are rolling on to day 6... with no service... And no call backs... Thanks for being you
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Rhiannon Lewis
(@RLewisTeacher) reported
from
Hinxton, England
@samcharters @virginmedia Their as bad as BT clearly!!!!