Virgin Media Outage Report in Ystrad, Rhondda Cynon Taf, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ystrad, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ystrad and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ystrad, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Bridgend, Hengoed, Blackwood and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Cardiff |
Total Blackout | |
| Cardiff |
||
| Cardiff |
||
| Bridgend |
Total Blackout | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ystrad, Wales
Latest outage, problems and issue reports in Ystrad and nearby locations:
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Stuart Ropke
(@stuart_chc) reported
from
Cardiff, Wales
@eggynewydd @virginmedia Dismally slow. Yes.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia I dunno mate, that's why I tried to call you lot. You can't help, so don't worry about it. Another weekend without TV and internet, waiting for your engineer to turn up. Another complaint. Another refund.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia It doesn't. No changes made. I had major problems setting this up, it went through someone in your complaints department and they had to do something manual to set the package I was on up. Clearly, even they are incapable. I've had TV for a few months, then it's just gone off.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia A laughable statement in all honesty you're known for terrible service, demonstrated by the line "Package changes". Who said package changes? I have a TV package, I signed up for, have a contract for and have been using since June. It's disappeared your end, I have the docs.
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
@virginmedia With respect, your customer service advisors are useless. As is the technology for contacting them. As per my initial message. Last time I went through this I was booked a chat appointment by your twitter team with someone who specifically handled the complaint.
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia You really aren’t reading the messages, I’ve now told 3 different channels of my mothers death, I’ve called bereavement line to be hung up on, then closed early. I want a complaint raised, @Ofcom can you help?
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Mento5 (TAFKAB)
(@Mento56) reported
from
Church Village, Wales
@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@virginmedia Your company is awful. I’ve called today waited 10min to the worst hold music only to be cut off. Call back to be told your closed now then state you are open between 9-6. Why are you deliberately obstructive?
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
Another day in the life of a @virginmedia customer. TV showing fault. Ran online diagnostics, didn't fix. Site says to call. Call. Go through menu, TV, fault... sends me a text with a link to online diagnostics, says "thanks for calling" and hangs up. Worst. Company. Ever.
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Christina Macaulay
(@macauc01) reported
from
Cardiff, Wales
@virginmedia terrible service. You booked to install my equipment on 13th Dec 2023. Wrong year and no one will sort it out. Your fault entirely
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amanda roberts
(@amandaroberts10) reported
from
Cardiff, Wales
@virginmedia is there a problem in the CF23 area ... no WiFi??
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This is Carl🏳️🌈😺🏴🍕
(@Carl_E88) reported
from
Cardiff, Wales
@virginmedia any chance of supporting existing customers, currently paying £32 a month but your offering new customers 25 a month. Helpline said nothing I can do as existing customer.
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Peter Gillibrand
(@GillibrandPeter) reported
from
Cardiff, Wales
@virginmedia any help? Seems a bit excessive if you’re citing inflation… a little bit of transparency may help…!
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Moseph Mellars
(@stfcjoner1986) reported
from
Cardiff, Wales
Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.
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Jonny Ex 🏴 🇬🇷
(@jonny_ex9) reported
from
Cardiff, Wales
Fix my internet please, I don’t have the minerals for this tonight @virginmedia
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Gareth Jones
(@gazthebluebird1) reported
from
Cardiff, Wales
@virginmedia That's not going to help me reset my password.
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Gareth Jones
(@gazthebluebird1) reported
from
Cardiff, Wales
@virginmedia I am unable to sign into my online account and trying to speak to anyone at your company its like trying to make contact with the moon, can you open up a DM conversation to help please?
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Right Direction
(@BackOnTrack__) reported
from
Cardiff, Wales
@virginmedia I’m fuming! We were lied to by their customer service , promised an engineer this an no one turned up now been told by customer service that we won’t have one until tomorrow #nithoodenough
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Rob Downer
(@NobbyD27) reported
from
Cardiff, Wales
@syeporter180 @virginmedia Cancel the contract and go to Sky
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Rob Downer
(@NobbyD27) reported
from
Cardiff, Wales
@syeporter180 @virginmedia I’m on virgin and it’s not that great Sye, I was going to sky before I renewed but had the same problem as you because I’d of had to wait months for BT to install a cable so just stuck to the devil I know in the end
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sonia Douz
(@soniadouz) reported
@virginmedia It’s very surprising that a company as big as yourselves is limited on how you can help your customers. Your right I don’t have power of attorney and I don’t have her password. So hoping my mum gets well we will then have to deal with it when she is out of hospital.
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Kayleigh ✨
(@8_BitGirl) reported
@virginmedia Trying to get in touch with your customer service to fix our patchy internet; but your website doesn’t seem to include any way to contact you. Does your customer service even exist? Please could someone let me know a telephone number or link to live chat please.
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Juggzy Malone
(@Juggzy) reported
HOWEVER. And there is always one - this does not excuse the appalling treatment I recieved from @virginmedia customer service who basically acted to shut me down rather than to correct the very obvious problem that had been caused by one of their employees.
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Juggzy Malone
(@Juggzy) reported
But there is no excuse for @virginmedia's appalling treatment of my complaint. I was gaslighted, ignored and shut down at every turn, usually alongside cutesy emoticons. I was told it was not possible to get an engineer out (it was possible).
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Andy Beeston
(@Andy_Beeston76) reported
@virginmedia Also if you're going to give me a link can you please ensure it's up to date? If you're giving customers a TV 360 box it should be on your help pages...
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Juggzy Malone
(@Juggzy) reported
This is not good, @virginmedia and your customer service response needs to be looked at very closely. And thank you very much to whoever it was in Virgin who eventually decided that they *could* ask an engineer - the very clever and competent Dean 90482 - to help me.
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Ruth Winden 💙
(@RuthWinden) reported
@virginmedia - I have been trying to get my contract renewed with you for 3.5 hours now. Was sent to a "designated team" 80 minutes ago because I had a query and am still waiting for any sign of customer service. Not even a bot responding now. Surely this is unacceptable?
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Lewi
(@LewiiUK) reported
Virgin media sucks ***.
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Andy Beeston
(@Andy_Beeston76) reported
@virginmedia Loads I want to record this weekend but if I can't watch them what's the point? I'm paying you money for a service you're not fulfilling #NotGoodEnough
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Iggy the greblin
(@IggyMaid) reported
So the @virginmedia technician came earlier today to "fix" the issues with our internet & somehow just managed to make it worse, 2/3rds of the download speed is just gone and the upload is 1/5th of what it should be at.