Vodafone outages and service status in Staffordshire, England
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Problems in the last 24 hours in Staffordshire, England
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Staffordshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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Vodafone Issues Reports Near Staffordshire, England
Latest outage, problems and issue reports in Staffordshire and nearby locations:
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Daz Starr (@Daz_Starr) reported from Penkridge, England@S_Edge89 @VodafoneUK one2one would have better customer service skills I tell u mate 🤬👍
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Carly (@carlylt89) reported from Stafford, EnglandBeen a @VodafoneUK customer for years, they mistakenly cut my broadband off & now I’m being told it can take up to 24hrs for it to come back on even though it is their error!!! 😡😡
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andrew ferneyhough (@andyferneyhough) reported from Cheadle, England@VodafoneUK so can't wait only another month to get off this awful broadband, I recommend never use these, constant line dropping off, customer service none UK, only solution they offer switching off and on, change the filter and the port
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Chris Smith (@ChrispenDSmith) reported from Cannock Chase, England@VodafoneUK your WiFi is the worst I’ve ever come across. Not only have you double charged me and I still don’t have an outcome you can’t even stream on WiFi costing £35 a month with out it stopping every 2 seconds #pathetic #Vodafonedown
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George Randall (@George_R4ndall) reported from Cannock Chase, EnglandDo not get a phone with @VodafoneUK, they 100% provide the worlds worst customer service. I have waited nearly 6 weeks for my phone and been lied to about its delivery date on multiple occasions.
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Mark powner (@Markpowner2) reported from Brewood, England@VodafoneUK And you’re cutting off the sure signal in less than 60 days, yet us in rural areas have to rely on these things to get any signal let alone mms messages which won’t even work after ?? @VodafoneUK
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Daz Starr (@Daz_Starr) reported from Penkridge, England@VodafoneUK @VodafoneGroup 2 days after getting told I would be called by your customer relations manager within 24hours and I’m still waiting. Was this an estimated time like the estimated time scale you give for phones you don’t even have I stock or know when they will be ???
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Katie (@katie246) reported from Rugeley, England@VodafoneUK To be able to upgrade my phone and tablet free of charge as I have broken both over Christmas 😩 #VeryMeRewards
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steve beard (@steve8454) reported from Cannock Chase, England@VodafoneUK really need someone to sort out my problem.
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Daz Starr (@Daz_Starr) reported from Penkridge, EnglandJust want to say how shocking @VodafoneUK is I ordered a new phone on the 9th Jan there would be a delay of up to 2 weeks which was fine now still waiting been told will definitely be here next week 18 years with them shocking customer service false advertising on website #lies
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Gaz (@gazoge) reported from Rocester, EnglandBeen trying up grade all day with @VodafoneUK live chat on and off since 9am. I not been offered 1 deal, fed aload of shit and chat ended after queuing for over a hour over and over again! I ONLY WANT TO ******* UPGRADE!!! Piss piss poor. **** it. Beer time.
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Ryan Spooner (@Ry5ter) reported from Uttoxeter, England@VodafoneUK Already tried that on the PC. Also tried downloading evil Google Chrome. Still doesn't work. I did however manage to get the phone to work last night though so I've place my upgrade order now. Galaxy S20 FE 5G in White. Can't wait
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Michael Ball 🇬🇧 (@MichaelYoga79) reported from Stoke-on-Trent, England@VodafoneUK @SteveVoller1 I wouldn’t go for Vodafone as you were an awful place to work for when I worked at one of your offices. There is nothing wrong with @GBNEWS and if you pull your advertising then it shows how weak you are. Stand up to this hateful mob on the left.
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Paul Moore (@Paul_Reviews) reported from Cannock Chase, England@chris_greany @VodafoneUK Vodafone are well known for their appalling service. I've found @O2, although more expensive, to be spot on with customer service.
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Dave Fletcher-Salt (@Hippy_devil) reported from Stoke-on-Trent, England@VodafoneUK Rubbish customer service
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Mr Sprout (@MrSuperSprout) reported from Lichfield, England@Nicktendo_ @VodafoneUK I know Vodafone in Lichfield for years have had signal problems so might be related , though yeah ofcom should look into it as throttling ain’t allowed and no need either .. they use it sometimes to get you to upgrade to high value packages as well
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Matt Harrison (@paramattharri84) reported from Stoke-on-Trent, England@VodafoneUK Not interested. Been through the process multiple times before to no avail. Been into the shop, done everything I can. You need to sort your customer services out instead of bullying people into paying money.
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Ryan Spooner (@Ry5ter) reported from Uttoxeter, England@Mobilescouk please stock the @oneplus 8 Pro for upgrades. I wanna upgrade from my 7 Pro for a good deal. I'm on @VodafoneUK and they are useless and have a very poor range of phone brands for upgrades.
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Michèle Perry (@Michele_at_Kane) reported from Stafford, England@VodafoneUK Thanks - but I definitely need the complaints department! I’ve spent half an hour in store twice, 2 hours awaiting a callback & 45 minutes talking to Customer Services today & I’m now ready to leave after 20 years, as soon as I’ve logged my complaint!!!
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Matt Harrison (@paramattharri84) reported from Stoke-on-Trent, England@VodafoneUK I have just had one of the worst customer service experiences in relation to my broadband. I have wasted an hour and 30 minutes of my time for absolutely no resolve what so ever. Your online chat service is diabolical. Take advice from @mixtiles and @NespressoUK on CS
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Holly (@Holly_Radcliffe) reported@VodafoneUK been without service since Monday. I cannot make phonecalls or be contacted. This is a huge concern as I have had to inform my daughter’s school if I am needed to call my husband. You expect me to pay my bill but I am not getting a service at all ???
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AM (@itsmeitsmeandy) reported@VodafoneUK im not even set up yet and already you are threatening to take money this is why i dont like doing direct debit with broadband providers, telling you now take money b4 you are even my provider i will cancel the order and raise a direct debit dispute with my bank
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Delwar Ullah (@Sheffield128) reported@VodafoneUK Gemini has just told me she’s now on your platform that is fantastic. I’ve got a on my phone right now. Can I make a little suggestion? Get rid of Toby? Let Gemini do that job from a customer that has been with you since 1995.
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Carla laughs a lot (@CarlaMRS2386) reportedHello @VodafoneUK, I’ve played your ‘rewards’ via the app since they started and I am yet to win a single thing, at all, in that whole time. Do people actually win any of the prizes you claim that you can win? Everyone I know on Vodaphone says the same, never won anything.
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John from britain (@Johnfo1428695) reported@VodafoneUK Why is your customer services so awful you have got to be the worst i have ever had to talk with. If I contact you regarding an upgrade or extra service or anything that involves you taking more money I chat to someone with really good English. So annoying wasted a day
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FINGERSJOHN✌ (@jnafr) reported@ThreeUKSupport why is the signal (internet) so poor in B43 Great Barr Birmingham? @VodafoneUK
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BritainAnon (@BritainAnon) reported@ThreeUK and @VodafoneUK are you aware at how bad the 4G and 5G is in Luton, specifically the whole of the town centre? It’s not about “coverage” but the lack of speed and the completely congested network you both have. You’re making millions from this town, please upgrade it!
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Me (@nickyboy1886) reportedSo ****** off with the service from @ThreeUK (supposedly I can piggy back off @VodafoneUK masts?!) is there a problem calling landline numbers today? Mobile … fine, landlines ~ nothing … just silence?
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FINGERSJOHN✌ (@jnafr) reported@ThreeUKSupport @VodafoneUK Why is the coverage online so poor in Birmingham B43...sort it out.
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Paul Jones - Performer/Shooter, Web sites🔞 (@pauljonesAIR) reported@VodafoneUK OK, so, a complaint Phone, with bank cards, lost. No problem, get a new one. I went to the vodafone shop, with my passport and my bank statement. They can't help. They can only order a sim for a lost phone if I have my bank cards. The ones in the phone. That will take a week to replace. They told me to phone customer services. CS were surprised the shop could not help, so put me through security. Which I failed. I even have a 4 digit code? Never used it. My last bill? No idea, because it's a text on my phone. Look at my bank statement? Fair plan, but my LOST PHONE is my 2FA device, so before showing me my statement, my bank will send a text to my phone, the one I don't have any more... They said I failed security and the only option would be a security reset. They'd send me an email. You know what the security reset asks for? a PHOTO of my passport and a PHOTO of my bank statement. You know what is LESS SECURE than a person standing in front of you, with their physical passport and bank statement? A photo of those documents attached to a form. It's almost as though you have not paid attention to what AI image generation can do these days. If you ever need to get a DBS check, they require you turn up, in person , and present physical documents. Not photos. SUGGESTION : If a customer comes to a shop with their passport and bank statement, THAT IS SECURE ID and the shop should be able to order a sim replacement.