Vodafone Outage in Rochdale, England

@VodafoneUK has to be the worst network and the WORST customer service. I just want to speak to someone on the telephone not TOBI!

Disgusting @VodafoneUK just deactivated my secure net which I never asked for. Sneak charge is a nice way to put it. Blatant theft would be more accurate.

@VodafoneUK after many years of being a customer I have just had the worst customer service experience of my life. I will be cancelling all 4 services I have with you. #fuming #worstcustomerservice #avoid #phonenetwork

@VodafoneUK absolute joke! Persuaded me to upgrade yesterday rather than cancel and you fail to put it through correctly. Spoke to 6 people today and only the last person realised it hadn’t been processed correctly and now I’m not being offered the same deal.

@VodafoneUK - I go live today with my Broadband & have just opened the box to get the router out. I do not know if this was part of the design brief & customer experience you planned, but my - the smell! It is like a new magazine, new car, new book. My first experience is wow!

Hey @VodafoneUK your twitter support has eclipsed your online and phone support. 👏 you are the worst support team ever.

@VodafoneUK So I get the same response from @VodafoneUK to send a PM. I did and yet again they need to speak to the account holder when it's already on account that I have FULL ACCESS!! I will keep posting this so more people see how bad @VodafoneUK really are!

Why can't @VodafoneUK get things right!! On top of rubbish BBAND, they messed up our phone tarrifs 3times and now after 3 goes of the sorting the FREE entertainment package, they charge me for it and it STILL doesn't work!!😠 #time4achange

So I contacted @VodafoneUK for an upgrade after 7 years of loyalty and they said your salary must have increased after 2 years, so you must be prepared to pay more on your phone contract. Just wow!! #rude #poorcustomerservice

@VodafoneUK can you reply to the issue been waiting 4 days

To all following the @VodafoneUK #Vodafonedown saga, no broadband since Friday, no engineer looked at it until Monday, Thursday b4 we get an update (not a fix) cancellation process started, but only when I can phone, phone ruined in the process. Thanks @VodafoneUK

After giving @VodafoneUK one last chance after they breached GDPR we went into the shop to open another deal and the women in @intuTrafford was ridiculously rude!!!!! So glad we are getting rid of Vodafone after 8 years!!!!

@VodafoneUK absolutely appalled 😧 by the lack of service & the way I’ve just been spoken to by “ Kyle “ in your collections department. I have a few questions regarding my account & all I was told was your account is in collections I can’t do anything. Shocking and disgraceful

@CornelHMunn @VodafoneUK Glad it’s not just me this happened to! Worst customer service ever! Left them after 25yrs, about to make a complaint with ofcom!

@VodafoneUK @huwflet And again Vodafone Support getting wrong. Why can’t they be clear when this will come to iPhone and Pixel PHONES.

I am so disappointed in the customer service I have just received from @VodafoneUK therefore I have ended my contact after 16 loyal years I expected a better service and deal. I wouldn’t recommend Vodafone UK.

@VodafoneUK tomorrow marks 2 weeks as a broadband customer, 1 day service, 3hrs on hold, 4hrs web chat, 4 broken promises (+1 pending). To top it off £26.42 bill paid!

@VodafoneUK Once it begins to let him down I'm sure he'll be on to you

@VodafoneUK been a broadband customer for one week tomorrow, had service for one day!

@muzicbrew @VodafoneUK It’s fraud, saying they are offering speeds when they are clearly not, iv gone to ofcom about it as im sick of it. And customer service is useless

@muzicbrew @VodafoneUK Past 2/3 weeks now, every evening drops top 2/3 mpbs. They don’t even bother replying to me anymore. There app saying I’m getting speeds of 50 odd. Which I never have. It’s fraud!

And again @VodafoneUK broadband dropped again!!! This is absolutely shit!!! Sick of it!!

Another day of being on hold trying to get hold of someone @VodafoneUK 7 days and counting, and if you put a complaint in that's ignored too. I only want to change my address for broadband! God only knows why you can't do this online!! #shockingcustomerservice

Love how @VodafoneUK don’t reply after this is 4/5 time in 2 weeks of going down, no apology or nothing! Paying for rubbish!! #vodafonebroadband

@12JaffaCakes @Dead_Silence_31 @VodafoneUK @BBCWatchdog Not sure but I have proof this hasn’t worked for weeks properly so they can kiss my arse if they think I am paying to cancel. They aren’t providing a service.

@ed_son @VodafoneUK Never had any issue with Virgin , been with them since ( the year) 2000 🎶

@mossychop @ThreeUKSupport I have just left them and moved to @VodafoneUK 3 are the worst network in the uk.

Supposed to have super fast 2 broadband with @VodafoneUK more like snail pace broadband! Time to change providers, your customer service is awful also!

@VodafoneUK i have no network for the last one hour i cant make calls or use data

@VodafoneUK you’re actually crap the amount of issues I have with the data not working is beyond a joke! Deffo not staying with you when my contract is up in September

@VodafoneUK good to see Vodafone responding to customer complaints, what a horrible organisation

Beware @VodafoneUK are still taking money out of my account 7months after me cancelling my account. I try to contact them, which is difficult when they have deleted my details, yet they still charge me £200 every month. I try to cancel DD, they want to take court action

@VodafoneUK I have no broadband again for the 100th time since joining Vodafone. I have been on hold for 34minutes and yet to speak to a single person. The worst broadband service I have ever received!!

@VodafoneUK @aj90ar If you prided yourselves in putting customers first you wouldn’t be rolling out 5G as that’s pretty bad for your customers health...

When you've only joined @VodafoneUK 2 days ago and you're already having issues. It does not bode well for the future 🙄🙄

@VodafoneUK you’re a joke I’m constantly having problems either I have no service or when I do my data doesn’t work.

@VodafoneUK Just one. Just after my old supplier cut me off when the order went through I got a text from the sales guy I had been dealing with indicating that my current line is ADSL which you guys don’t support. Is it just going to be a case of an engineer 1/2

This was NOT made clear to me when I signed up and it was certainly not made clear to me that my current provider would it me off instantly leaving a massive (nearly 2weeks potentially) gap in service) not pleased @VodafoneUK, not pleased at all

@nunosilvaramos @MishaalRahman @VodafoneUK It's clearly all a marketing thing, their cheapest 5G included unlimited data SIM only deal is £23/mo (not a bad price actually, as I pay £20/mo with @ThreeUK for 4G), but that's capped at 2Mbps. But then they can claim they have the cheapest unlimited 5G plan at £23 of course!

@VodafoneUK I wrong how u can let my daughter get a phone from my address when she does not live ere u go in the shop and get talked 2 like crap my daughter as her own address so how can u let someone sign up from my address

@VodafoneUK Never would I go with Vodafone

@tonyclark71 @ThreeUK I could not get a signal from @VodafoneUK either

Terrible customer service from @VodafoneUK this morning - 1st day for me out of contract and was a simple Enquiry but the advisor could not care less- sounds like I’m taking my business elsewhere then !

@VodafoneUK To Whom It May Concern, I would like to register my utmost disappointment and anger at the customer service I haves received from Vodafone. I have been waiting for my NUC code since May 8th and have been lied to several times by representatives of the company.

@ClaireLouiseutb @EE They are the shittest network in the world @VodafoneUK number 2

@VodafoneUK I ordered a new upgrade yesterday afternoon. Was advised it would be delivered today but nothing has come. Great service 👍

@VodafoneUK @VodafoneGroup Thee worst customer service I’ve ever encountered from a provider - constantly on hold, with no resolutions to proposed deals, which have changed in a matter of hours. Terrible service 😡👎🏼

Just wanted to say that Andrew at the @VodafoneUK customer service team has just been an absolute star on the call I’ve just had with him

@thegourmetgays @VodafoneUK @EE FIX IT @VodafoneUK (4 bloody days trying to work it out)

@VodafoneUK thanks for nothing. Years as a loyal customer and you are not prepared to discount an upgrade 40 minutes on live chat for nothing #theydontcare

@ThreeUKSupport Another instance where three doesnt support its customers. I'm with @VodafoneUK and they managed to make some changes on my account and even managed to include OTP for verification. Again, another 3 department that is not customer focused! Well done @VodafoneUK shame @ThreeUK

@VodafoneUK hi Vodafone I've gotten home horrendously drunk last night and I'm a now a proud owner of a tp wireless link m83750 with one of your Sims in it and I'd like to possibly return it to the owner with your help if possible

@VodafoneUK Purley CR8 - internet flakey for the last 2 weeks or so. Right now its bad. Red light appearing regularly on my modem box

@VodafoneUK please see my DM - we are going out of our minds with your AWFUL AWFUL AWFUL AWFUL AWFUL service

@VodafoneUK 2 hours on the phone 4 days on twitter must be some sort of record for customer service!!! Well done @VodafoneUK 👏🏻👏🏻👏🏻

@VodafoneUK @gonnella The problem I have with this is that this seems to be the same response people were getting in 2016

@VodafoneUK your network coverage in and around Southampton is shit. Your 4G coverage is double the shit of your network coverage and your customer service is at a different level of mega shit!

@VodafoneUK your network coverage in and around Southampton is shit. Your 4G coverage is double the shit if your network coverage and your customer service is at a different level of mega shit!

@VodafoneUK having the worst ever experience in transferring my in laws broadband and phone line over to yourselves. Should have been completed last Monday 2nd December. Still not fixed. Now have elderly in laws worrying they can’t get a call from elderly relatives. Dissapointed

@VodafoneUK @ico @Ofcom and finally contravening GDPR by refusing to comply with a valid verbal Sars request and directing me online. Can't even log a complaint about it on the phone.