Vodafone Outage in Rochdale, England

@VodafoneUK Just one. Just after my old supplier cut me off when the order went through I got a text from the sales guy I had been dealing with indicating that my current line is ADSL which you guys don’t support. Is it just going to be a case of an engineer 1/2

This was NOT made clear to me when I signed up and it was certainly not made clear to me that my current provider would it me off instantly leaving a massive (nearly 2weeks potentially) gap in service) not pleased @VodafoneUK, not pleased at all

@nunosilvaramos @MishaalRahman @VodafoneUK It's clearly all a marketing thing, their cheapest 5G included unlimited data SIM only deal is £23/mo (not a bad price actually, as I pay £20/mo with @ThreeUK for 4G), but that's capped at 2Mbps. But then they can claim they have the cheapest unlimited 5G plan at £23 of course!

@VodafoneUK I wrong how u can let my daughter get a phone from my address when she does not live ere u go in the shop and get talked 2 like crap my daughter as her own address so how can u let someone sign up from my address

@VodafoneUK Never would I go with Vodafone

@tonyclark71 @ThreeUK I could not get a signal from @VodafoneUK either

Terrible customer service from @VodafoneUK this morning - 1st day for me out of contract and was a simple Enquiry but the advisor could not care less- sounds like I’m taking my business elsewhere then !

@VodafoneUK To Whom It May Concern, I would like to register my utmost disappointment and anger at the customer service I haves received from Vodafone. I have been waiting for my NUC code since May 8th and have been lied to several times by representatives of the company.

@ClaireLouiseutb @EE They are the shittest network in the world @VodafoneUK number 2

@VodafoneUK I ordered a new upgrade yesterday afternoon. Was advised it would be delivered today but nothing has come. Great service 👍

@VodafoneUK @VodafoneGroup Thee worst customer service I’ve ever encountered from a provider - constantly on hold, with no resolutions to proposed deals, which have changed in a matter of hours. Terrible service 😡👎🏼

Just wanted to say that Andrew at the @VodafoneUK customer service team has just been an absolute star on the call I’ve just had with him

@thegourmetgays @VodafoneUK @EE FIX IT @VodafoneUK (4 bloody days trying to work it out)

@VodafoneUK thanks for nothing. Years as a loyal customer and you are not prepared to discount an upgrade 40 minutes on live chat for nothing #theydontcare

@VodafoneUK Well you could call me as has been promised on two separate issues!!

@VodafoneUK why can you give away loads of freebies but can’t offer a loyal customer with 3 contracts a discount when upgrading. Really disappointed, no upgrade today for me 😢😢

@MDOG_Manchester @O2 @ThreeUK @VodafoneUK @bt_uk @EE @giffgaff @Plusnet @SkyUK @Tesco I’m with @EE and never had an issue

@VodafoneUK no service currently in #HebdenBridge update please.

Extremely slow buffering @NetflixUK is making me want to kill @VodafoneUK for providing a shitty internet service!#FirstWorldProblems #lol #broadband

@VodafoneUK That’s no help

@MikAlexH Just been told @VodafoneUK are shit here too...

@GR33NIE @VodafoneUK Just get a mates phone and do a Speedtest. O2 had amazing coverage in Manchester, but as so many people connected to the masts it was awful.

Not the 1st time @VodafoneUK have taken money out of my account. Phoning to rectify these mistakes are unbelievably frustrating & mostly a waste of time.I was told my account was credited & wouldn’t happen again,#wrong 😡 The customer service is a joke. #Vodafone @VodafoneGroup

How am I ever going to get in touch with @VodafoneUK 😡 I never will!!!

2/2 also @VodafoneUK I heard the bell ringing in the call centre every time someone gets a customer to sign up for a new contract! There’d be no bells ringing every time someone’s phone arrives as promised!

The @VodafoneUK issue couldn’t be resolved but I have to say the support from Scott at Vodafone Social Media this afternoon has been awesome!

@VodafoneUK #Shocking #poor #CustomerService trying to cancel a 30 day SIM only #Contract 1hour a day for 3days still not cancelled. #incompetent #company & #staff #getitsorted #badcustomerservice #wednesdaythoughts #

@KeejayOV2 It on my telly. My internet is so poor grrrr @VodafoneUK broadband

@VodafoneUK you and I are going to seriously fall out. Your service is shocking. Had internet with you since last June and we’ve not had a single month where that hasn’t been a problem. Getting sick of it.

@VodafoneUK your broadband is down! Have some customer relations advice and SAY SOMETHING ABOUT IT

@VodafoneUK I have sent a DM - I generally hope someone can help me because I’m about to take it to the tribunal 🥴

@VodafoneUK @VodafoneCS Can someone with authority to cancel my contract please call me! It is now 10days since I made you aware of issues and addition additional charges to my account is the final straw!! #UtterlyUseless

@VodafoneUK 4G not working very well. M22 postcode

@VodafoneUK Always happy to help. What a joke. You really don’t care at all about existing customers. Worst company ever dealt with. Avoid at all costs everyone

@VodafoneUK you think it’s ok to ring me to try and steal my from @ThreeUK this will never happen kindly remove me from you spamming process thank you 😜

@VodafoneUK doing bits not had a problem all day

Why does my @VodafoneUK app keep force closing been a month now and I can’t get on it still even deleted and re downloaded the app. Anyone having the same problem (iPhone)

@timburley @Experian @VodafoneUK Just seen your woes when searching for @buymobiles_help - I’ve had the same issue - got an email saying “order cancelled”. Let me know how you get on

Never get a contract with @VodafoneUK I am sick of them charging me more than I should be 🤬 customer service is shocking

@VodafoneUK broadband not working again 🙄

@VodafoneUK @AmazonUK Hi @VodafoneUK and @AmazonUK I would treat my dad to a Scottish Spurtle to stir his porridge. Just because I like the word... Spurtle #TuesdayTreats

I have just signed up with #VodafoneUK 102 Mather Way, Salford, M6 5HU - #Stephania the person I dealt with needs recognizing that her customer service skills are out of this world. She was amazing & I am confident I have signed to the best out there. @VodafoneUK @VodafoneGroup

@VodafoneUK @AmazonUK I would treat my granddaughter Lizzie who's at university in Bangor she studies hard .

@VodafoneUK No, no resolution. Apparently someone needs to come out and visit the box, so now I’m waiting for a phone call. This is the second time we’ve been without internet. The first time was over a week

@Joanne_Doran @VodafoneUK @EE It’s no help to you now, but I’ve had no end of problems with Vodafone. If you can, I would get out of your contract within the 14/7 window and change... even if they solve this issue, there will be more!

@VodafoneUK hi, I requested before my trial of secure net ended that I wouldn’t continue but I have still been charged for it despite turning it off? Please can you help, thanks

Shocking service from @VodafoneUK today trying to speak to someone to add Apple Watch data for tomorrow’s launch. Nobody knows what I’m talking about or how to sort it

@TillyLovely @bt_uk @VodafoneUK Nope. As soon as @TalkTalk or @VodafoneUK can offer services at my property I’m switching! I can get fibre broadband with Vodafone as customer for £20pm! Not impressed with the price of BT

@VodafoneUK your automated service is shocking!!!! All I want to do is pay my broadband bill and all I get is do you want to pay your mobile bill #crapcustomerservice

@VodafoneUK ' I've been in touch this idea that you let dodgy third parties like digital circle get you to collect money for so called subscriptions is sharp practice. Then making a customer jump through hoops for a refund. When is this going to end, how many others are victims of this scam

The tech guys in Egypt have told me not to call in anymore they claim they are trying to fix it 36 days in and still no resolution #vodafonerubbish @VodafoneGroup @VodafoneUK @BBCWatchdog @WhichUK @uSwitchUK #UseEE @EE

@wildlime @vodafone @VodafoneUK No, you can't see 5G at all. It's mad. No idea how or why it is like this. You need to edit a file and add Vodafone's PLNM to make it work. I hope this is a temporary issue on first generation 5G devices.

@GadgetsBoy @vodafone @VodafoneUK Well I will be cancelling for false sale to me at point of sale. I also have the chat log with support that says it's supported!

@jmcomms @vodafone @VodafoneUK I can't even see the 5G network via network scan!

@GadgetsBoy @vodafone @VodafoneUK Completely different to what the guy said in store and on tech support!

@dangrabham @vodafone @VodafoneUK Of course tried all the locations in London. Nothing on any of the open market devices. I think this is really poor it's the only reason I purchased the unlimited 5G sim.

After a shit few days of @VodafoneUK customer service, I have finally upgraded my phone 🤭 big shout out to Ross at Vodafone who sorted out my early upgrade fee

@VodafoneUK After transfer of ownership finally took place, I seem to have been charged a full month's bill for one day! I also can't check this in the MyVodafone app, as it's not working. Not impressed!

Dunno why @VodafoneUK has been voted UKs best mobile network etc cos they’re absolute crap! Always constantly overcharging you and can never get through to customer services.

@VodafoneUK I have sent a DM but I never got an answer yesterday. I’ve just sent another DM there