Vodafone Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
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E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (60%)
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Phone (18%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent Vodafone outage reports came from the following cities: Caerphilly, Cardiff, Treharris, Blaina and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Phone | |
| Cardiff |
Wi-fi | |
| Caerphilly |
Internet | |
| Cardiff |
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| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
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Vodafone Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Nicola Collyer
(@niccynoonoo) reported
from
Aberdare, Wales
@MartinSLewis on chat with @VodafoneUK over an hour to recoup £18 in charges for ringing NHS 0845 number as 111 not available in Cwm Taf Wales to seek info on being in a vulnerable group as advised by my GP. Shocking. Will forward full transcript when received. Please help.
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KD Hansford
(@kdhanz) reported
from
Aberdare, Wales
@VOXI_UK due to you still not sorting out my new connection after 4 days @VodafoneUK have lost a customer come December #joke
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Huw Thomas Edwards 🏴🇬🇧🇪🇺 🏉🏏
(@Huwtedwards) reported
from
Blackwood, Wales
@VodafoneUK day 3 with no landline or broadband. A great way to look after a new customer.
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Rachel Rowlands
(@RaqueldeRowl) reported
from
Ynysybwl, Wales
@VodafoneUK the mast in Ynysybwl has been out of service since Friday and apparenty you can't tell anyone when it will be reinstated. This really isn't acceptable, especially for people who rely on their telephone line for communication with essential services and family 😡
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Huw Thomas Edwards 🏴🇬🇧🇪🇺 🏉🏏
(@Huwtedwards) reported
from
Blackwood, Wales
@VodafoneUK day 3 as a new customer and still no landline or broadband. Absolutely appalling service.
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KD Hansford
(@kdhanz) reported
from
Mountain Ash, Wales
@voxi @VodafoneUK can some contact me to discuss an issue with a new mobile phone line
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Tomos V-W
(@tomosvw) reported
from
Cardiff, Wales
@VodafoneUK just had a terrible experience with Sonia via your LiveChat. How do I make a complaint?
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OTS
(@owaintaylorshaw) reported
from
Cardiff, Wales
@VodafoneUK so thank you for telling me on the phone that you would prefer to lose a customer of 20 years than sort out the faulty phone you sent me (and it’s only an iphone6, not one of the fancy ones)!! I wonder how much money I’ve given you over 20years...
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This is Carl
(@Carl_E88) reported
from
Cardiff, Wales
@VodafoneUK why are you maki speaking to customers services so difficult: I wanna make a complaint not be text by some stupid computer.
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Anthony Hughes
(@martyrant) reported
from
Merthyr Tydfil, Wales
Is it just me or is @VodafoneUK signal indoors absolute garbage. Obviously Merthyr not a priority.
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James Vincent 🏳️🌈🏴
(@thisisjmx) reported
from
Coity, Wales
@NoServiceHereUK CF311RQ, Prince of Wales hospital. Very poor inside signal from @ThreeUKSupport and @VodafoneUK. Just thought I'd point it out. #NoServiceHereUK.
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Lydia
(@LydiaM87) reported
from
Cardiff, Wales
@VodafoneUK recently switched to your unlimited max sim only from monthly plan and have rubbish signal since the switch. Brand new sim as of Monday, apps won’t load, emails unable to download (mailbox can’t even recognise when I’ve read/deleted), what’s app struggling to load.
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Craig James
(@craigy_james) reported
from
Cardiff, Wales
@VodafoneUK Still waiting for someone to let me know what's going on with my connection issues. Only 2 weeks after I reported the issue.
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Holly Harrison
(@Harrison2995) reported
from
Aberaman, Wales
@VodafoneUK I hope your WiFi isn’t as crap as your customer service. Told that an engineer would come at 10 and still not here, third time running 🙄
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Sophie Cloake
(@SophieCloake) reported
from
Cardiff, Wales
@VodafoneUK don’t be fooled by the cheap internet deals!! You’ll be sat in the house waiting for the engineer to never arrive and then call to find out what is happening and no one knows! #fantastic #useless #sticktovirginmedia @virginmedia
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Paul Vaughan
(@PaulVaughan4) reported
from
Church Village, Wales
@VodafoneUK I wouldn’t recommend you to my worst enemy. Terrible customer service
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KD Hansford
(@kdhanz) reported
from
Mountain Ash, Wales
@VOXI_UK @VodafoneUK can someone please contact me as I cant get through to your customer services after spending most of the day speaking with you yesterday #pissedoff
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Russell S Downe
(@Welshspencer) reported
from
Penarth, Wales
@VodafoneUK when I call customer service I expect to be able to understand what they say
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HavanaPeopleSalsa
(@HavanaPeople) reported
from
Cardiff, Wales
@VodafoneUK SO I've been on the phone for hours and hours waiting to fix the technical problem with my number transfer. Its been 10 days I've been without my number working, my business is based on bookings and I've lost two weeks of pay! My experience so far has been a NIGHTMARE
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Anthony Hughes
(@martyrant) reported
from
Merthyr Tydfil, Wales
@VodafoneUK My property's fault! According to @VodafoneUK. Never had the problem with other networks. Spot the problem!!
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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farhiya Aden
(@farhiyamalyun) reported
@DavidDavisMP @VodafoneUK I’ve had exactly same problem. I was on the phone about 7 hours and none of my queries solved. I left Vodafone for EE and to this day Vodafone is after me for the remainder of my contract and I refuse to pay as I suspended the contract. Worst CS ever!
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RAF Fakenham
(@RAF_Fakenham) reported
@VodafoneUK Still waiting for Superfast 2 Broadband activation since 9th November... you talk the talk but can you walk the walk... and get me online like... NOW?! Awful experience so far, new customer as well dear oh dear.
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Laurie
(@beamusup1958) reported
@DavidDavisMP @VodafoneUK Yep and yet they constantly phone you to provide “customer service” when all they are doing is trying to flog you something. Do they realise how transparent they are?
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Gameswithjames
(@Gameswithjames1) reported
@SenDrahGaming @VodafoneUK Internet went down last Tuesday morning, did router reset, still nothing. Contacted Vodafone, told me there was 'maintenance' in the area and to wait 2 days, still nothing, swapped routers over, told to wait another day, still nothing. By this time it was the weekend...
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Nicholas Austin
(@NickAustin82) reported
@DavidDavisMP @VodafoneUK I bet you thought it would be the easiest negotiation in cell phone history. Not to worry... no phone contract is better than a bad phone contract. If they won't let you keep all your phone benefits after you cancel your payment plan just walk away without a deal...
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dais
(@daishudson) reported
@VodafoneUK I just switched to you from o2 and the signal is SHOCKING. No mobile data, nothing.
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Gasmaned1957
(@EnergasLtd) reported
@DavidDavisMP @VodafoneUK Its not just Vodaphone - customer support appears to have fallen off the cliff. Of course, the pandemic is to blame.
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Anne Marie. FBPE I WILL FOLLOW BACK👊
(@annmairelee) reported
from
Ballynapierce Bridge, Leinster
@DavidDavisMP @VodafoneUK You govt’s spectacularly incompetent handling of this Pandemic is directly responsible for thousands of needless deaths & you’re worried about a phone service. At least you had 6 hours to waste. Some people have had their time permanently taken away. @DavidDavisMP #ToriesOut
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Ian Laithwaite
(@ILaithwaite) reported
@VodafoneUK Oh the irony. Just spent 30 mins chatting on line about extending my contract. Have to pay over £100 just to extend and then was binned by Kirbie the third online chat person. Shocking customer experience. Contract will be terminated very shortly.
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Nicholas Austin
(@NickAustin82) reported
@DavidDavisMP @VodafoneUK In fairness, if I was working in a call centre and you phoned for help I'd **** you about, because you're a massive ******.