Vodafone Outage in Newbury, West Berkshire, England

Hi @VodafoneUK is there a support email address I can use for a question which is too detailed for the online chat channel? Thanks.

@VodafoneUK not working in my area. RG177EX

@VodafoneUK the feel good Friday treat is already sold out! It’s 6.10am? Very poor Vodafone, am not impressed

@VodafoneUK is there an issue with the data services in the RG28 area?? Everyone in my household has just lost data signal.

@VodafoneUK No, same network but new contract and number transferred to my sons name. Different stories from everyone we talk to!

Hello @NoVodafone4G @VodafoneUK what's up with the signal in RG 14 7BH it's been rubbish for 3 days, I've DMd you but you haven't bothered to reply.

@VodafoneUK whole network not working... and I can't get hold of anyone on 191 either. I have been wondering recently why i am loyal to you.. #timetochange

@VodafoneUK I think I may have an issue with my 4G then 😭 I had help with resetting my data the other day but the issue is still present

@offCOMM @VodafoneUK I am really gutted on broadband go live date. When I initiate the process to switch broadband service from BT Vodafone given a date of 20th Jan as go live date but unfortunately I am out of internet for whole day.@VodafoneGroup

Dear @VodafoneUK signal still utter tosh in my post code sort it out soon

@VodafoneUK your network coverage in and around Southampton is shit. Your 4G coverage is double the shit of your network coverage and your customer service is at a different level of mega shit!

@VodafoneUK yet again I have to take to social media. Ive never had such horrendous customer service as I have from you hence why I have left. After all the promises from senior management you continue to send me an email saying I owe you money AGAIN 😡😡😡

Paid Vue cinemas £0 for 2 tickets. Thanks @VodafoneUK, a perk to an otherwise extremely average service.

@VodafoneUK to be honest it's quite annoying that your renewal team can't help with customer service issues I have. If you call me to get me to lock in a contract for 18 months it would be better if you could deal with billing errors.

@VodafoneUK Can you sort the signal out got better one in lanzarote

@VodafoneUK Nooooo @O2 is far better than Vodafone, better coverage , customer service the lot. Endless issue when on red, not one on the blue 👍🏼

Complete wasted trip to @VodafoneUK shop in #Basingstoke. Wanted to renew contract but all systems are down. Going to rethink.

Told by @VodafoneUK shop in #Basingstoke that they would send my daughter’s #Vodafone branded phone for repair free of charge. It has a broken charging port. Took it in and because the screen is cracked now told there would be a charge.

I am a new customer to @VodafoneUK and I have had nothing but issues so far and only been with them 1 week! #shootmenow

@VodafoneUK how can I get my CUPID code please. Unfortunately your customer service doesn't appear to know anything about them...

@VodafoneUK looks like broadband is down in DE12 ... or just me .... what’s going on?

@VodafoneUK Thanks for answering (at least you did, unlike your phone line) but I'm beyond all patience and have written a formal complaint.

@dalglir @VodafoneUK Too many companies using Covid as cover. But HSBC has been dragging on a year. And most of them were exactly as bad before Covid was a twinkle in Mother Nature's eye. I'm now officially sick of it.

@Alba140420 I hope you get it sorted! Sadly, they ask you for a DM, you give the details to pass the security, they tell you “they’ll come back to you” and they NEVER do. I’ve tried phone, web chat and Twitter and not one agent has bothered in contacting back. Good luck! #VodafoneUK

@VodafoneUK Doubt you will, as I’ve tried 7 times and speaking to the 3rd person on web chat and still the same issues. 👍🏻😩

Great that @VodafoneUK want to charge me £24 for making about 8 texts from Turkey yet can’t help me with my phone back here after downloading iOS14 and losing the ability to make or receive calls and texts. Trying to run a business and be contactable to my family no solution

Great that @VodafoneUK want to charge me £24 for making about 8 texts from Turkey but can’t help me when my data and calls don’t work when I’m back in the Uk after downloading iOS14. Have a business to run and can’t make it receive calls. Brilliant

@richardbishton @VodafoneUK 14.0.1 is out. Try upgrading. iOS 14 shafted my battery on my 11pro and same with Ali’s 10max. What you’re describing sounds like carrier settings issue. Look in Settings\General\About to see if there is a carrier settings update.

@Nivaria @VodafoneUK Shocking isn't it. Due to agent errors and DPA breach my credit rating has dipped leaving my family without! Hope you get it sorted soon. For anyone reading...DO NOT GO WITH VODAFONE!!! #VODAFONEUK #VODAFONECOMPLAINT

@TSB the 3rd company to lose me as a customer this week along with @Plusnet & @VodafoneUK Each of them are useless and show no respect or care for their customers. **** phone service, **** broadband and now no local bank branch. ******* disgraceful.