Vodafone Outage in East Kilbride, South Lanarkshire, Scotland

@tinbum @VodafoneUK This is the 4th day of trying to get a response from the customer service team. Something has gone really wrong with a communications company that refuses to communicate!!!

@tinbum @VodafoneUK The customer services team terrible. I’ve been trying to get a response for the past 3 days!!!!

@VodafoneUK has the WORSE customer service I’ve ever encountered. I’ve just been blamed for them breaching my GDPR!! 😡 Any suggestions on what is the best network provider to join.

@VodafoneUK yea I’ve restarted my phone , it’s working fine today. Also have other issues regarding SMS only with one particular contact.

@VodafoneUK have also ignored my previous tweets..... clearly 14 years isn't appreciated as a valued customer then

@VodafoneUK deplorable customer service regarding Apple Watch connectivity.

@VodafoneUK you’ve also just tried to dm me and send me a text that I can’t receive cos I don’t have signal🙃 v annoying

@VodafoneUK y have I had no service/data for three days pls help

@peterbouncyball @ThreeUK @Craig_Simcox @LaraLatex @SuzanneEvans1 @VodafoneUK Been with @ThreeUK for years and have had no problems with their service and coverage. Also a bill that you expect instead of being overcharged.

@VodafoneUK WORST SERVICE I HAVE EVER RECEIVED!!! Actually left in tears after waiting 40 mins to get through to VODAFONE AND THEY HANG UP ON ME!!!!!!

@VodafoneUK On the phone to your colleague Ali for 20 minutes and then on hold for 10 minutes to Troy only to have the call ended on me. I don't have 1 hour of my life to be on calls to you people when I only want to cancel a contract. I need to work too!

@VodafoneUK been waiting 4 days for a “callback” regarding an issue that dates back to August. Your customer service is deplorable across the board. Lies in store, empty promises from call centres, your company’s approach to customer care is pathetic #vodafone

@VodafoneUK omg is there a data/3G/4g problem because my internet is like old school dial up.

@VodafoneUK Unfortunately this was not helpful at all. Again asking for clearance from 87yr old to speak to me, despite doing this multiple times yesterday. Complaint en route.

@VodafoneUK terrible customer service. Mustve been with yous 15+years. Charged twice this month for my phone bill. Nothing but “it’s your banks fault” or “a data outage when transaction went through” still leaves me out of pocket with no solution after 2hours of calls @Ofcom

@VodafoneUK your customer service is shocking! 2 emails, 6 phone calls and a live chat and still no resolution to an error u made by upgrading the wrong phone, sending me 2 phones then charging me for them both!!!!! Sort it out and refund me my money 😤

@VodafoneUK another 57min on with your agent and another agent saying "my bad my mistake" I've wasted so much time heading to a store to cancel it's worth the 50mile drive but I'm going to tweet the recorded calls #worst customer service

Good luck 🤞@axainsurance, @CoventryBS, @AskNationwide, The Improvement Chain & SkyUK @WorkforSky, @sseairtricity @SSEAirHelp, @SLCcomms, @tescobanknews, @CooperativeBank, @VodafoneUK, nominated for the Innovation in Customer Service - Sponsored by TTEC.

@VodafoneUK Alright lads, got a new router delivered and, having followed the instructions on the booklet, the wifi light is green but the internet light flashes red and asks us to reconnect to restart the DSL line when we try to reconnect. Any help would be great

@joe606 @VodafoneUK Yeah I’m fine with installing a router. I just want to ditch Sky package as TV is crap anyways and broadband non existent for almost a week now. Wanted to know if had to keep BT line or if could just go with Vodafone for my phone and broadband

@VodafoneUK no response despite being told 24 hour turn around on Tuesday #awful customer service #awfulcustomerservice

@VodafoneUK @AmazonUK Well @VodafoneUK I would #TuesdayTreats My mother in law to help cheer her up as Thursday will be the second anniversary of her fathers death so she is feeling really depressed right now.

@TechEm_ @VodafoneUK They could have but instead suggested @EE however they have yet to unlock my phone from their network, crafty buggers

@TechEm_ @VodafoneUK My phone is locked and they can’t unlock it so I can’t join another network. I need to wait 2-3 days....about the same time it will take to fully terminate my contract and open me up to another. Where’s the compensation? All you get is a sorry that fixes nothing.

@TechEm_ @VodafoneUK I waited 22 hours last DM....not worth the service tbh

@VodafoneUK I'm wanting to stream the champions League games tonight & have no broadband entirely down to you guys. It was only a new router, this should not be beyond the wit of man to resolve. Where is my call back? Fix my internet!!!

@VodafoneUK called support number. Get a call back in either 90 minutes or 180 minutes. Diabolical doesn't cover this pathetic attempt at correcting a problem entirely of your own making. No response to DMS. Shambles.

@VodafoneUK been hours since anyone responded to the dms relating to my non working broadband. Will I need to call the support line tonight or can anyone action now?

@VodafoneUK how I hate thee. Wish I'd never left @Plusnet & ended up attached to your calamitous 'broadband'. A replacement router sent out, but not working. After telling support what issue was 'acs failed' I left it for hours & hey presto. Phone lines off & not working. Argh

Hey @VodafoneUK my broadband has been live for more than a month but I've not had my claim intructions for my gift...can you help?

@JacksterD @EE @NetworkRailGLC @VodafoneUK That is never a good thing - surly they want customers. That is a strange business model to make you walk away.

.@EE when are you going to fix the throughput issues in Glasgow City Centre. Data is does not work even when full bars! Getting like what @vodafoneuk used to be like. How do I escalate this to a higher more senior level. Top money EE costs more but service poor.

You'd think GIVING @VodafoneUK your business would be a positive customer experience. Think again

@VodafoneUK No. I've lots of WiFi schedule settings I'd rather not have to enter again. I guess I'll need to though. Sigh. It's always factory reset, never figure out what's actually wrong.

@VodafoneUK is there some sort of issue with login tonight ?

@VodafoneUK @VodafoneGroup Despite a (roughly)1 hour long call (involving FOUR Voda staff) and after numerous live chats, my issue is still not fully resolved. Despite being assured of a call back around 330pm 23/8. Still waiting. Poor. Very poor.

@VodafoneUK Not a Londoner, Vodafone. Never been one. Poor choice of wording.

@VodafoneUK @vodafoneservice is your website down or is it just coincidence I go on to complain and the damn thing crashes?!

So sick of @VodafoneUK! Been with them for years & for the past few months my phone bill is never the correct amount. Their customer service is ridiculous as they never solve the issue!!! @VodafoneCust @vodafoneservice

So sick of @VodafoneUK! Been with them for years & for the past few months my phone bill is never be co rI car amount. Their customer service is ridiculous as they never solve the issue!!! @VodafoneCust @vodafoneservice

So sick of @VodafoneUK! Been with them for years & for the past few months my phone bill is never be co rI car amount. Their customer service is ridiculous as they never solve the issue!!!@VodafoneCust

@VodafoneUK hi I went to upgrade my business phone today and I was so disappointed with the service I’ve received. I’ve been a customer for years and literally been offered no reason to stay whatsoever. Been told on several occasions that someone would contact me and they haven’t

Another day, another lie from @VodafoneUK can’t book an engineer to come to my property because they are “working on the line” an engineer showed up at my flat on Friday (I wasn’t in) and told me the the problem was inside. Vodafone are the UK’s worst AVOID AT ALL COST#vodalies

@VodafoneUK think you need to review your customer retention strategies. Spoken to two of your agents in the last 24 hours and their attitude and approach was horrendous. Cemented my decision to leave.

@VodafoneUK The amount of time I spent today to get my online account updated and also promised something was fixed and it wasn’t just the inconvenience of service

@VodafoneUK 7 hours is a full working day I am cancelling my 3 contacts now don’t have time for poor customer service

@VodafoneUK Yeah please improve your customer service or lack off 7 hours I have spent today chatting and issue still not resolved

Service i have received from Vodafone the last 3 weeks is shocking @VodafoneUK

@VodafoneUK is the Vodafone chat down on ur website ??

@VodafoneUK Thank you for disconnecting my service when the payment left my account 2 Days ago .... Actually considering leaving Vodafone now #poorservice

@VodafoneUK Additionally, I was told by the final rep I spoke with that none of the people I spoke with previously should have passed DPA with me so now I’m concerned that there has been a DPA breach of some kind. #concerned #DPA #awful #vodafone

@VodafoneUK 3/3 after I was passed to pillar to post, I was suddenly unable to pass DPA as VF have incorrect details for me. I’ve been to a store previously to fix this and had to go AGAIN this weekend to sort it. This aswel as the very argumentative rep I spoke too has made me very unhappy.

@VodafoneUK 2/3 I chased this up on Tuesday and again was told that it would be escalated to a manager and that I would receive a text that night. Again nothing. I received a call on Thursday from VF asking if I want an additional contract because I’m a “valued customer”.

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@VodafoneUK 1/3 I have sent a complaint. Long story short, I used the chat service to inform Vodafone that I am struggling to cover the cost of my contract and was informed I would receive a text within 24hrs from a manager with a possible resolution. I did not receive any such text.

@VodafoneUK @VodafoneIN @VodafoneGhana @VodafoneGroup @VodafoneQatar @vodafoneNZ Dear Mark @VodafoneUK it's just to spread the wrost service of @VodafoneIN world wide so twitting to aware all Vodafone customers.

@VodafoneUK But if it's 33 days for example, it's tough luck for me even though I can't predict the actions of a foreign trade war. I've let Vodafone off in the past after letting me down & not offering an obvious simple solution, but this really will be the last time now. Had enough

@VodafoneUK There hasn't been a sufficient statement yet, it seems apparent that my P30 Pro won't be getting the Android Q update as would be expected for a flagship device, and resell values are plummeting. As a loyal customer of over 5 years I'd like to know what solutions are on offer.

@VodafoneUK There has been no service in Stanhope County Durham DL13 2UE for 2 days as the mast is not working and despite reporting it still nothing has been done! It needs fixing as a matter of urgency as this is a rural location and many rely on the mobile network.

Disgusting @VodafoneUK @VodafoneGroup .. despite repeated **** ups every month on my bill #Vodafone policy is to give one £15 goodwill gesture per 6 months ~ even though it is the same mistake month after month. All #vodafone user’s should check their bills very very carefully