Vodafone Outage in East Kilbride, South Lanarkshire, Scotland

Never again will i ever buy anything of vodafone 2hrs 45mins of phone calls and still no further forward cant wait till my contracts are finished never again will a go with them @VodafoneUK

@VodafoneUK ... you are absolutely the worst company to deal with ever! Dreadful customer service. Bumping Bs.

@VodafoneUK you are absolute bumping Bs. Terrible service.

@VodafoneUK just discovered the changes to the App. It is awful! Much preferred the original App. What gave you fine! 😕

@_supersoaked @StopFundingHate @jezkemp @VodafoneUK @spectator I'm also with Vodafone & wasn't aware of this. Will have to reconsider my choice of network when my contract renews!

@VodafoneUK absolutely disgraceful customer service from Lauren in your Buchanan street Glasgow store total waste of time given wrong information and kept waiting over 30 mins and provided with no assistance what so ever left the store with the advice to phone customer service

@jacbgla @NetworkRailGLC @VodafoneUK I have this same issue every day with @VodafoneUK in @NetworkRailGLC 😕

@VodafoneUK It’s too late Steph; I’m long gone. The last and latest issue was that nobody told me I had to get an NUC code for my device, was only told I would be getting a PAC code. This meant I had no working phone with coverage for four days. Pathetic.

Finally, after yet more shambolic service from @VodafoneUK, my phone has transferred over to @O2. Goodbye and good riddance @VodafoneUK. The most horrific customer service and tech support ever.

@TracyWo67726496 @virginmedia @richardbranson @TalkTalk @VodafoneUK Gonna cancel then get Sharon to call up and order it in her name for £27 a month xx

.@VodafoneUK's complete disregard for customer service & data is the reason I won't recommend them to anyone. It took them 4 months to cancel my contract despite being completed. Now those 4 months have backed up and my information has been passed onto some vulture debt company

Swear @VodafoneUK must have the worst online chat help ever.

Hands down, @VodafoneUK are the worst company I’ve ever had to deal with. Avoid avoid avoid

Let down massively by @VodafoneUK offered me a change of price plan with discount, and then 2 weeks later they can no longer offer the discount they originally sold at. I detect mis-sold a product. Concerning, very concerning. Customer service didn’t call me back as promised with

@O2 now into the 3rd week of missing data. How can 15mb just vanish from your account. 3 calls and no further forward. May be time to change network @VodafoneUK may be getting a new customer soon 📲🙃 @O2 help please

@virginmedia boasts and brags about their hub 3 being the best ever, the only thing they are the best ever at is the amount of times they go offline, thankfully @VodafoneUK has a decent network i am able to stay online unlike my hub3

@VodafoneUK Not the Vodafone app , apps in general. Turns out they were all down.

@VodafoneIN @arushibajaj96 Strange coincidence that all 3rd party providers go down at the same time but @VodafoneUK is still working and providing a full service to its customers 🤔 #passtheblame #liars #bull

@WhiskySeller @VodafoneUK I’ve found their online help to be better.

@_lanakirkwooodx @VodafoneUK Am raging😂! Crap customer service...

@VodafoneUK can't get through to live chats on my phone to sort out my broadband issue, please help please

@Lisa1973LUFC @RosemaryStewar1 @cntraveller @VodafoneUK Now u have put me in the mood, we were thinking about giving it a miss or going to durban and driving down to cape town but now i want to go straight to cape town and stay there

@tinbum @VodafoneUK This is the 4th day of trying to get a response from the customer service team. Something has gone really wrong with a communications company that refuses to communicate!!!

@tinbum @VodafoneUK The customer services team terrible. I’ve been trying to get a response for the past 3 days!!!!

@VodafoneUK has the WORSE customer service I’ve ever encountered. I’ve just been blamed for them breaching my GDPR!! 😡 Any suggestions on what is the best network provider to join.

@VodafoneUK yea I’ve restarted my phone , it’s working fine today. Also have other issues regarding SMS only with one particular contact.

@VodafoneUK have also ignored my previous tweets..... clearly 14 years isn't appreciated as a valued customer then

@VodafoneUK deplorable customer service regarding Apple Watch connectivity.

@VodafoneUK you’ve also just tried to dm me and send me a text that I can’t receive cos I don’t have signal🙃 v annoying

@VodafoneUK y have I had no service/data for three days pls help

@peterbouncyball @ThreeUK @Craig_Simcox @LaraLatex @SuzanneEvans1 @VodafoneUK Been with @ThreeUK for years and have had no problems with their service and coverage. Also a bill that you expect instead of being overcharged.

@VodafoneUK WORST SERVICE I HAVE EVER RECEIVED!!! Actually left in tears after waiting 40 mins to get through to VODAFONE AND THEY HANG UP ON ME!!!!!!

@VodafoneUK On the phone to your colleague Ali for 20 minutes and then on hold for 10 minutes to Troy only to have the call ended on me. I don't have 1 hour of my life to be on calls to you people when I only want to cancel a contract. I need to work too!

@VodafoneUK been waiting 4 days for a “callback” regarding an issue that dates back to August. Your customer service is deplorable across the board. Lies in store, empty promises from call centres, your company’s approach to customer care is pathetic #vodafone

@VodafoneUK omg is there a data/3G/4g problem because my internet is like old school dial up.

@VodafoneUK Unfortunately this was not helpful at all. Again asking for clearance from 87yr old to speak to me, despite doing this multiple times yesterday. Complaint en route.

@VodafoneUK terrible customer service. Mustve been with yous 15+years. Charged twice this month for my phone bill. Nothing but “it’s your banks fault” or “a data outage when transaction went through” still leaves me out of pocket with no solution after 2hours of calls @Ofcom

@VodafoneUK your customer service is shocking! 2 emails, 6 phone calls and a live chat and still no resolution to an error u made by upgrading the wrong phone, sending me 2 phones then charging me for them both!!!!! Sort it out and refund me my money 😤

@VodafoneUK another 57min on with your agent and another agent saying "my bad my mistake" I've wasted so much time heading to a store to cancel it's worth the 50mile drive but I'm going to tweet the recorded calls #worst customer service

Good luck 🤞@axainsurance, @CoventryBS, @AskNationwide, The Improvement Chain & SkyUK @WorkforSky, @sseairtricity @SSEAirHelp, @SLCcomms, @tescobanknews, @CooperativeBank, @VodafoneUK, nominated for the Innovation in Customer Service - Sponsored by TTEC.

@VodafoneUK Alright lads, got a new router delivered and, having followed the instructions on the booklet, the wifi light is green but the internet light flashes red and asks us to reconnect to restart the DSL line when we try to reconnect. Any help would be great

@joe606 @VodafoneUK Yeah I’m fine with installing a router. I just want to ditch Sky package as TV is crap anyways and broadband non existent for almost a week now. Wanted to know if had to keep BT line or if could just go with Vodafone for my phone and broadband

@VodafoneUK no response despite being told 24 hour turn around on Tuesday #awful customer service #awfulcustomerservice

@VodafoneUK @AmazonUK Well @VodafoneUK I would #TuesdayTreats My mother in law to help cheer her up as Thursday will be the second anniversary of her fathers death so she is feeling really depressed right now.

@TechEm_ @VodafoneUK They could have but instead suggested @EE however they have yet to unlock my phone from their network, crafty buggers

@TechEm_ @VodafoneUK My phone is locked and they can’t unlock it so I can’t join another network. I need to wait 2-3 days....about the same time it will take to fully terminate my contract and open me up to another. Where’s the compensation? All you get is a sorry that fixes nothing.

@TechEm_ @VodafoneUK I waited 22 hours last DM....not worth the service tbh

@VodafoneUK I'm wanting to stream the champions League games tonight & have no broadband entirely down to you guys. It was only a new router, this should not be beyond the wit of man to resolve. Where is my call back? Fix my internet!!!

@VodafoneUK called support number. Get a call back in either 90 minutes or 180 minutes. Diabolical doesn't cover this pathetic attempt at correcting a problem entirely of your own making. No response to DMS. Shambles.

@VodafoneUK been hours since anyone responded to the dms relating to my non working broadband. Will I need to call the support line tonight or can anyone action now?

Listening to my wife on the phone to @VodafoneUK trying to upgrade her contract makes me so happy I joined @ThreeUK all those many years ago. Far superior customer service.

@VodafoneUK I have 2 other accounts with yourselves which I will close and move elsewhere unless you resolve this problem by end of tomorrow. Enough is enough.

@VodafoneUK The NUC you issued to me is incorrect. This was issued and reported as not working on 26th November. I have been paying for another contract whilst being unable to use my handset. I have repeatedly called and used twitter to try and seek a resolution to this problem.

@VodafoneUK VodaFone repeats this statement but no action to support the statement. You keep on asking me to DM with details, I have already done that twice but still no change!

@VodafoneUK just sending this string of tweets to you. A company you are partnered with is offering incredibly subpar service and a broken app. I urge you to put pressure on whatever team handles this relationship in your company to get Sky to sort things out.

@VodafoneUK 😂😂😂4 days to reply , then u want my details to look into something from 6 months ago 😂😂😂 I use to get angry at your INCOMPETENCE but now I find it hilarious. By fair the worst company I have ever had the pleasure of doing business with 😂😂😂

@VodafoneUK Hi, I'm having a frustrating time getting anywhere with the call centre and I'm no further forward. I sent you a DM about my issue yesterday but it has not been picked up yet. This should be really straightforward to sort out so I'd appreciate a quick response.

@VodafoneIN @VodafoneUK @VodafoneGroup the internet has became worst since last 2 days fed up with the ******* slow speed

@VodafoneUK Thanks. Would be good to know that a team at Vodafone is responsible too though. I am paying extra on my contract in order to use the skysports subscription. That's the differentiator for me. Just wondering if there is anyone at Vodafone that can help getting an answer from sky

@VodafoneGroup @VodafoneIN @VodafoneUK @vodafoneNZ vodafone mentally torchering to customer with India's worst network and not clearing portability. Vahiyat Vahiyat and most Vahiyat company in india is vodafone. #vodafoneshameonyou