Vodafone Outage in Chesterfield, Derbyshire, England

@virginmedia I’m not impressed. Switched for phone and broadband on 31st Aug. Telephone switch got rescheduled on the day of installation! Had to get existing provider to extend contract for 2wks. Broadband is constantly buffering and now gone down. @NOWTV @VodafoneUK better.

Currently impressed at @VodafoneUK's engagement in trying to resolve slow speed issues. Sods law it ain't happening as bad right now. It's still slow in comparison to what it was pre-covid (about half). But we'll see what comes out of the case being raised. Thank you Vodafone.

@zanti @VodafoneUK Yes, but compared with the likes of other networks, my tablet has a @virginmedia SIM in it and that consistently gets between 70-100Mbps.. And they don't even run their own mobile network!

@VodafoneUK Sent it ... HELP I’m trying to arrange going out & can’t call anyone :(

@VodafoneUK Your Toby assistant is absolutely rubbish she never listens to what you’re saying to her she just goes and does what she wants and never mind the person who is calling Get rid of it worst experience I’ve ever had and I’ve been with you since 95

@Capwei Why didn't you tag @VodafoneUK for their appalling service.

@EE @MarcAllera you really employ some incompetent people. Paid £93 for the past 23 months. Phoned to upgrade and 24 hours later my esim has been cancelled! I now have no service until a physical sim arrives. Pathetic. May cancel upgrade and go to @VodafoneUK

@EE @MarcAllera you really employ sim incompetent people. Paid £93 for the past 23 months. Phoned to upgrade and 24 hours later my esim has been cancelled! I now have no service until a physical sim arrives. Pathetic. May cancel upgrade and go to @VodafoneUK

@VodafoneUK Hi, I'm not happy. Been trying for months to get an issue sorted, promised call backs that have never happened, finally get through to the credit team and I've just been hung up on. Can someone please call me ASAP and help?

@RussellHastings @VodafoneUK Been with them years too and got three lines with them and yet it counts for nothing when you have an issue .... I’ve said every time one of the lines is due an upgrade that I’m going elsewhere but then like a numpty I stay with them....

Now 6 days no service and no help online @VodafoneUK you are a disgrace

Terrible customer service @VodafoneUK 5 days without signal and no help from online team - you say ‘call us’ but I can’t because I have NO SERVICE

@mfcpullen5 @VodafoneUK I don’t know about you but now when out and about I quite like this social distancing thing having room to manoeuvre in shops and not having someone else breathe down your neck 😆

@VodafoneUK Over the phone Friday night. I was told to phone back on the 23rd to cancel my contact giving 30 days notice

@benaramsdale @VodafoneUK They're terrible mate. They don't take any notice unless you ring, and whatever they offer you in way of apology you have to chase and chase and chase.

@morts3108 @RlJill @VodafoneUK £57 isn't either mate, they are wanting to squeeze another £2 out of me . Not be falling for this shit again

@VodafoneUK My 70 yr old mum got new phone, needed new sim. New & old phone not working on sims she’s been sent. She’s been 3 weeks without a phone, paying for new tariff she can’t use. She doesn’t understand what’s what when on phone. Help please!

@VodafoneUK I have just had a call from a lady talking to me about renewing my sim only contract. A) it’s not due to renew until September and B) surely this is non essential work and that lady should be at home safe and not working unnecessarily. #StayAtHome #protectyourstaff

@VodafoneUK hey Vodafone. My 70 yr old mum got new phone, needed new sim. Nothing’s working. She’s been 2 weeks without a phone, paying for new tariff she can’t use. She doesn’t understand what’s what when talking on phone. Help please!

@VodafoneUK I need to get some help with my internet service please because I'm at the point where I'm gonna smash the router to pieces

@VodafoneUK #vodafone CON ARTISTS & THEIVES - do not do business with Vodafone - public appeal for anyone with problems of Vodafone steeling money from them to go to the police - Vodafone need to be prosecuted by the police!!

@evmanuk @VodafoneUK yes no problems

@VodafoneUK I have been unable to receive calls for the last 2 days you need to fix this issue ASAP

Computer Customer service is terrible . I want to speak to someone I can’t recieve calls @VodafoneUK

@VodafoneUK I can’t make or receive calls says no service at the top when people ring me it says incorrect number?

@VodafoneUK absolute joke to call your tech support and be on hold for so long, why cant you have an estimated wait time or a queue number so people know where they are? All half decent companies have it! 35 minutes and 24% of battery used so having to hang up!!

Hey @VodafoneUK can I have a response please? I’m being charged for my Spotify despite it being part of my package. Have spoken to advisors three times no help. Have already sent you a message on twitter with no reply. Not happy.

@ElliePriorx @VodafoneUK I’m the same just says no service

@VodafoneUK I got in touch with support... There's an outage in my area. No one knows how long it'll take to be resolved... Extremely stressful and disappointing...

@VodafoneUK is there no one in the company that can help me ? 3 phone calls + 3 on line support with wed chat and still unable to create an account using my payg data sim in a router ,