Vodafone outages and service status in Burntwood, England

Problems in the last 24 hours in Burntwood, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Burntwood, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Burntwood, England

Latest outage, problems and issue reports in Burntwood and nearby locations:

• 
  Kelly Glenn 🦋 (@Kellyvic3) reported 2 minutes ago from West Bromwich, England

  @VodafoneUK I can't log on to my app, which says technical issues..... I need to check my data......

• 
  Matt Fraser 🏳️‍🌈 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Matt_Fraser) reported 5 minutes ago from Wednesfield, England

  @OpenreachHelp still waiting to find out when a new pylon is going to be put up after a drunk knocked it down! I’ve had no phoneline or internet for almost TWO weeks! @VodafoneUK can’t help till there’s infrastructure!!

• 
  Daz Starr (@Daz_Starr) reported 10 minutes ago from Penkridge, England

  @S_Edge89 @VodafoneUK one2one would have better customer service skills I tell u mate 🤬👍

• 
  Daz Starr (@Daz_Starr) reported 13 minutes ago from Penkridge, England

  @VodafoneUK @VodafoneGroup 2 days after getting told I would be called by your customer relations manager within 24hours and I’m still waiting. Was this an estimated time like the estimated time scale you give for phones you don’t even have I stock or know when they will be ???

• 
  carl hawkins (@hawk2022) reported 13 minutes ago from Wednesfield, England

  @VodafoneUK y do you Treat people like **** 48 days To wait for a repair thats just to pick the phone up which you still haven’t done and 4 Callbacks that I haven’t received

• 
  Mark powner (@Markpowner2) reported 15 minutes ago from Brewood, England

  @davegmunro @VodafoneUK I’m waiting for one of these bad boys

• 
  Mikel's Architects (@75rodders) reported 16 minutes ago from Wolverhampton, England

  @VodafoneUK Always enter never win anything!

• 
  Athene Secure (@AtheneSecure) reported 17 minutes ago from West Bromwich, England

  @VodafoneUK broadband down AGAIN for the THIRD time in less than three weeks. Truly appalling 'service' - I wish I hadn't moved from the reliable service I used before with @Plusnet

• 
  Mark powner (@Markpowner2) reported 19 minutes ago from Brewood, England

  @VodafoneUK @philwynn88 took me in when I lost my job and my home and for that I’ll never be able to repay him! A shiny new phone would help though 🥰

• 
  Ian Mantle (@f1catfan) reported 22 minutes ago from Walsall Wood, England

  @VodafoneUK I’ve managed to switch off mobile data and can’t switch it back on, help !

• 
  Michelle Webb (@gretna02) reported 22 minutes ago from Aldridge, England

  After 40 minutes on hold through to Jane then disconnected AGAIN. Into my 3rd hour now - WTH is going on?!?! Seriously, cancel my 4 contracts right now!!!! @VodafoneUK #vodafone

• 
  Daniel Newbery (@NewberyD) reported 24 minutes ago from Water Orton, England

  @VodafoneUK We have been without broadband from you for 10days now. We have had very little support and whenever we contact customer service they do not provide any assistance.

• 
  mark teasel (@Mteasel67) reported 25 minutes ago from Burton upon Trent, England

  @VodafoneUK Hi, just asking, would you be willing to waive the early upgrade cost for a long standing (20+ years) customer, I'm only 2 weeks away from upgrade date anyway but I'd like to have a new phone for my birthday next week.....

• 
  Sindy (@SindySkpal) reported 26 minutes ago from Walsall Wood, England

  @VodafoneUK A wonderful lady called Yasmin helped me yesterday. She is a credit to your company. Sadly the only person who helped and resolved the issue. You have lost my custom however

• 
  George Randall (@George_R4ndall) reported 33 minutes ago from Cannock Chase, England

  Do not get a phone with @VodafoneUK, they 100% provide the worlds worst customer service. I have waited nearly 6 weeks for my phone and been lied to about its delivery date on multiple occasions.

• 
  Gorav Bhardwaj (@Goravbhardwaj) reported 33 minutes ago from Willenhall, England

  So frustrated with #vodafoneuk customer services. I called them so many times to sort out my home broadband billing issue but I’m not getting anywhere. Never ever get home broadband with #vodafoneuk

• 
  Neal Findlay (@nealphoenixfit) reported 33 minutes ago from Aldridge, England

  @VodafoneUK horrendous customer service yet again. Wife been on phone for over 2 hours. Rude staff, inability to help, told that manager won’t speak to her.

• 
  Ronnie🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@RonnieH95) reported 39 minutes ago from Burton upon Trent, England

  No need for a new phone so I’ve been sensible for once and gone SIM only. Down from 67 quid a month to 25 for 60gb data, unlimited minutes, texts,roaming + intl minutes included plus @Spotify premium for the length of the contract - that will do, thanks @VodafoneUK

• 
  Darren Wilkinson (@W39Darren) reported 40 minutes ago from Walsall Wood, England

  @VodafoneUK Customer service and sales are totally useless when you are trying to take a new contract out with them 😤still haven't got any where with them

• 
  Zak H ✈️ (@ZeeMan95) reported 49 minutes ago from Walsall Wood, England

  @VodafoneUK Hello is your mobile data down across the West Midlands? I can’t get online.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nick Lawton (@Pontemiller) reported 7 minutes ago

  @VodafoneUK yet again that TOBi chat thing is rubbish, never known so many issues with it. Possibly lost a customer.

• 
  trin🇯🇲🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ttrinityb) reported 9 minutes ago

  I’m sick of calling a company, trying to talk to somebody and getting sent to an AI just **** off This is for you @VodafoneUK useless pricks

• 
  Maggie Rawlings (@MaggieRawlings) reported 9 minutes ago

  @NileGardiner @VodafoneUK You’re an idiot

• 
  James Baker (@JBUKUC) reported 10 minutes ago

  Power cut this morning, internet providers infrastructure damaged, it meant falling back on @VodafoneUK for data services. If I lived in the artic circle, or the Sahara Desert, I’d get it. I live in Surrey. How can you be this apocalyptically bad in 2026? It’s disgraceful.

• 
  Captain Giant (@Captain_P_Giant) reported 11 minutes ago

  Wants to get SIM or a eSIM? Need a Contact number. If you dont have one or have a family or Friend then you cant get a Number... Been looking, 2 companies no go, 3rd try came up just fine. One Company that 100% Needs a Contact number & Support sucks. Looking at you @VodafoneUK

• 
  Rob Carmichael (@robcarmichael2) reported 12 minutes ago

  @VodafoneUK what is the issue with the network in the Neath area in South Wales? Data network has been atrocious for weeks now.

• 
  lizrichards24 (@SonyRichards4) reported 13 minutes ago

  @VodafoneUK I need some help.

• 
  Or Sassur (@Orsassur2) reported 14 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Ironwarrior73 (@Ironwarrior73) reported 14 minutes ago

  @VodafoneUK I’m absolutely disgusted and appalled that you’re giving free SIM cards to illegal foreigners while you’re charging me a British coin! You are a disgrace! I won’t be renewing my contract once it’s finished and I e been a customer for 20 years!

• 
  joe bloggs (@thebadgerf1) reported 14 minutes ago

  @VodafoneUK Would never use Vodafone again after I found out they give free sims to all the illegal immigrants coming over here