Vodafone Outage in Bromsgrove, Worcestershire, England

@VodafoneUK The sim is for a relative coming over from Spain for a few weeks. I feel I was missold this package. Was told I needed a contract. Never had to do that before.

@markwilsonit @VodafoneUK That’s a problem I’ve had on mobile lines also. My wife gave permission but they ignore it. Bye bye Vodafone. Rather annoying

@VodafoneUK so so disappointed in the quality of service prodived every month there is an issue with my bill and I have to spend ages trying to sort it out not good 😥

Feels amazing been back on my iPhone! ******* awful phones @sonyxperia @Android don’t know how people do it ! @VodafoneUK ******* awful to! Glad to get back on my @ThreeUK 😍

@VodafoneUK my service has been trash all day 👀 is there something wrong

@VodafoneUK We were supposed to be connected to home broadband which we are still paying for as it’s just a house move there is a problem and nobody is taking ownership or helping as long as you get your money customer service doesn’t matter

@VodafoneUK posted our issues and names of staff at customer services on Facebook and getting feedback from loads of unhappy customers, wish I’d known before!! #moneysavingexpert #MartinLewis #itv

@VodafoneUK Thankyou to mamood for giving us the full names of both manage and Mohammed in customer service who have not dealt with our issue and not calling back to resolve when promised we now have their details for the small claims court for the work we have lost

@VodafoneUK never received such #terriblecustomerservice still not sorted our broadband out that we are currently paying for!! Passed from 4 different people at both helpline AND shop, been promised 2 call backs which haven’t happened wish I’d stayed with #EE. #avoid #vodaphone

@VodafoneUK hi, I am having problems accessing My account, I can log in but that’s all. Can’t view anything. Tried the email button, saying my number isn’t Vodafone. Yet you have billed me and taken money.

@VodafoneUK is the WORST network ever I swear

@VodafoneUK 3 days of terrible customer service and advisors that have no idea how to keep a business customer happy. 27 years with #vodafone ends now. Appalling service

@VodafoneUK I’ve already told people I’m not happy with how much my bill is, but only ever get phone calls about ways to get me to spend more money never deals or savings. guy told me I keep going over my data allowance, and this would be better. I’ve only gone over once in the last 6 months

@im4evavilla29 @lukenathan88 @VodafoneUK Broadband is like £20 is anyways.. So £30 ain't bad

Staff in the @VodafoneUK shop are really helpful but let down by terrible IT equipment

Trying to upgrade a phone with @VodafoneUK the systems in the shop are so slow. Been her 40 mins and counting and missed an appointment

@haydn91 @VodafoneUK Sorry about the late reply ***, I’ve never got a ******* signal 😡

@VodafoneUK My new years resolution is to get conceive 🍼 and buy first home. I have been trying last year I'm only 25.. 2019 best be my year #VeryMeRewards

@VodafoneUK My new years resolution is to get conceive 🍼 and buy first home. I have been trying last year I'm only 25.. 2019 best be my year

@VodafoneUK hey, do you know why my data has been really slow last two days havnt been able to even load a simple HTML’s page

@VodafoneUK #VeryMeRewards I would love to take my kids on a holiday for a week, especially my son who has had 3 broken legs in 3 years

@VodafoneUK worst network provider out there, terrible customer service.!! Hello @EE 👍

Just checked @VodafoneUK still acting like total bullies, 4 months, still marking my credit account incorrectly & ruining my credit score & getting away with it, despite not owing a single penny & no support or compensation for their constant bullying. Avoid Vodafone at all costs

@VodafoneUK you have the worst customer relations department of all UK carriers I’ve used. 15 phone calls each approx 30 mins long and you still haven’t sorted out this faulty phone. Been on hold now for 30 mins. Of to the CAB tomorrow.

@PhilTonks2 @VodafoneUK @O2 It's been awful for weeks now. I had the same response as you. I'm currently only getting GSM not even 3G

@dmc1305 @VodafoneUK @O2 I was advised to stop using 4G when it doesn't work in Brum and revert to 3G. Cue more faff in settings - and because 3G is dodgy as well, I ended up on 2G! So still hopeless! And I hear O2 has data problems this morning too, according to Sky News...

Currently piggy-backing off a @VodafoneUK work phone until @O2 can sort their signal out. Been awful recently cc @PhilTonks2

@ThomBartley @VodafoneUK @ThreeUK It’s bad enough for me to go to the Ombudsman & @BBCWatchdog this time, I’m sure in a while they will be outed for bad behaviour again, hopefully fined too.

@ThomBartley @VodafoneUK @ThreeUK They ruined my credit file & treated me like crap even though I had been a customer for 9 years. Now they just blanking me, so just want to make sure no one makes the same mistake.

Been 3 months since I left @VodafoneUK after 9 years, so far @ThreeUK have been been incredible customer service wise compared to Vodafone. Really strongly wouldn’t recommend Vodafone for long term contract.

Wow @VodafoneUK coming up to 24 hours without a reply....... shocking customer service

Must be a 25 min cut off on the chat as my second session has shut. How do I make a formal complaint @VodafoneUK #vodafone #shoddyservice

@VodafoneUK The online form seems to be working again now - looked like it was down for maintenance yesterday. But I now need my account number which I still haven’t received yet! I have texted 97886 but I keep getting a message that says I’ll receive a welcome email but still no sign!

@CPWTweets @VodafoneUK It was the Vodaphone black friday deal on the S9+. We are still in store. Its now been 4 hours. We are so close but now it is saying a ghost transaction so trying to get through to support. The poor guys here should be leaving now but staying to help.

@VodafoneUK - I have been in the Carphone Warehouse for 3 hours trying to get your black friday deal but the systems keep crashing. The guys are fab here ( @CPWTweets Sutton Coldfield - brilliant service) but disappointed that you can't handle the volume.

@VodafoneUK I've sent a DM. Help please.

@veryfastreader @VodafoneUK @ThreeUK Yeah, @VodafoneUK should be investigated to be honest, their processes encourage getting into bad debt & they are super unhelpful & pretty rude. So far 3 months with @ThreeUK & they’ve been amazing & £50/ month cheaper & unlimited data.

Just a reminder don’t join @VodafoneUK, their customer service is poor. They are pretty exploitative. Even after being a customer for 9 years, they treated me like rubbish. This happened multiple times over the years, I’ve finally left now. Just don’t do it.

Oh yeah, my daily reminder @VodafoneUK are awful. Don’t join them.

Well played @VodafoneUK - issue resolved and good will gesture for poor service provided 👏🏼👏🏼 Fingers crossed things remain smoothly from here on in 🤞🏼

@VodafoneUK help please. Trying to login to my broadband account however it is trying to send a security code to a mobile number that no longer exists.

@LiamPatient @VodafoneUK @EE Please don’t go with Vodafone, so so many bad experiences with them, the initial deal will be good but their customer service is awful, left after 9 years just a couple of months back.

@mrusc2008 @VodafoneUK I’ve just left after 9 years, they are beyond awful.

@CraigBeck @VodafoneUK Ditto, they are awful.

You know you’ve had to speak to a company’s customer service department way too many times when you start singing the next song on their hold music playlist before it comes on! @VodafoneUK #BoredOfCalling #ShouldHaveStayedWithEE

My daily reminder for you not to be a @VodafoneUK customer, please don’t join them, at all. Ever. They are the worst, seriously.

@VodafoneUK @CatTomlisson No it’s not strange. Same happens here. And resetting password does nothing. Have phone up and still doesn’t work. Poor service. Pass.

Thank you @VodafoneUK for sorting my problem out via phone instead of twitter this time but as for #SkyMobile they can get f**ked the way they've treated my Dad x

@VodafoneUK I’ve had no service all day in Rubery, any info?

@VodafoneUK @AmazonUK id treat @jav_singh1 so he'd feel better after a rough day

@VodafoneUK Also I was in Farnborough this morning, had a look around the fully functioning store 191 said had shut down for building work. So we didn't need to cancel my order after all. At this point I think we're done.

@VodafoneUK absolute liars. Sent my phone off 3 times for repair and issue has come back. In store at Canary Wharf guaranteed me a brand new phone if it happened again. In store (Nico) is now saying he didn’t say that and can’t help me.

@VodafoneUK are actually the worst phone company ever there customer service is appalling

Absolutely disgusted at @CPWTweets #blackburn misselling my aunt a 24 mth contract with @VodafoneUK when she only went in for a new phone battery thats £28 coming out of her pension that she cant afford and no cooling off period to cancel it for her

@VodafoneUK Additionally, I was told by the final rep I spoke with that none of the people I spoke with previously should have passed DPA with me so now I’m concerned that there has been a DPA breach of some kind. #concerned #DPA #awful #vodafone

@VodafoneUK 3/3 after I was passed to pillar to post, I was suddenly unable to pass DPA as VF have incorrect details for me. I’ve been to a store previously to fix this and had to go AGAIN this weekend to sort it. This aswel as the very argumentative rep I spoke too has made me very unhappy.

@VodafoneUK 2/3 I chased this up on Tuesday and again was told that it would be escalated to a manager and that I would receive a text that night. Again nothing. I received a call on Thursday from VF asking if I want an additional contract because I’m a “valued customer”.

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@VodafoneUK 1/3 I have sent a complaint. Long story short, I used the chat service to inform Vodafone that I am struggling to cover the cost of my contract and was informed I would receive a text within 24hrs from a manager with a possible resolution. I did not receive any such text.

@VodafoneUK @VodafoneIN @VodafoneGhana @VodafoneGroup @VodafoneQatar @vodafoneNZ Dear Mark @VodafoneUK it's just to spread the wrost service of @VodafoneIN world wide so twitting to aware all Vodafone customers.