Vodafone Outage in Smethwick, Sandwell, England

@VodafoneUK The sim is for a relative coming over from Spain for a few weeks. I feel I was missold this package. Was told I needed a contract. Never had to do that before.

@virginmedia My home WIFI is always quicker than when on mobile data. My wife’s @VodafoneUK network always receives first and quicker than your network.

@markwilsonit @VodafoneUK That’s a problem I’ve had on mobile lines also. My wife gave permission but they ignore it. Bye bye Vodafone. Rather annoying

@VodafoneUK so so disappointed in the quality of service prodived every month there is an issue with my bill and I have to spend ages trying to sort it out not good 😥

Feels amazing been back on my iPhone! ******* awful phones @sonyxperia @Android don’t know how people do it ! @VodafoneUK ******* awful to! Glad to get back on my @ThreeUK 😍

@VodafoneUK A wonderful lady called Yasmin helped me yesterday. She is a credit to your company. Sadly the only person who helped and resolved the issue. You have lost my custom however

@VodafoneUK had the worst ever customer service from any organisation in the last 24 hours. Have been told I cannot make a complaint as my husband is the account holder. Working in customer services and the financial industry I know that’s not true. I won’t be letting this go

@VodafoneUK 2 days without calls and data. Support first fobbed it off ‘a known technical issue’, which turned out to be a lie. Now spent over an hour with ‘technical’ support telling me how to reset network settings and wait 40 minutes for it to work (which it won’t!) 😡

@VodafoneUK We were supposed to be connected to home broadband which we are still paying for as it’s just a house move there is a problem and nobody is taking ownership or helping as long as you get your money customer service doesn’t matter

@VodafoneUK posted our issues and names of staff at customer services on Facebook and getting feedback from loads of unhappy customers, wish I’d known before!! #moneysavingexpert #MartinLewis #itv

@VodafoneUK Thankyou to mamood for giving us the full names of both manage and Mohammed in customer service who have not dealt with our issue and not calling back to resolve when promised we now have their details for the small claims court for the work we have lost

@VodafoneUK never received such #terriblecustomerservice still not sorted our broadband out that we are currently paying for!! Passed from 4 different people at both helpline AND shop, been promised 2 call backs which haven’t happened wish I’d stayed with #EE. #avoid #vodaphone

@VodafoneUK hi, I am having problems accessing My account, I can log in but that’s all. Can’t view anything. Tried the email button, saying my number isn’t Vodafone. Yet you have billed me and taken money.

So after 9 years, @VodafoneUK you have just lost yourself a loyal customer 😶

@VodafoneUK is the WORST network ever I swear

@VodafoneUK horrendous customer service yet again. Wife been on phone for over 2 hours. Rude staff, inability to help, told that manager won’t speak to her.

@VodafoneUK made A claim on my phone insurance I have now been sent the wrong hands it twice now and without my phone for two weeks can someone please contact me from the insurance team to resolve this issue

@VodafoneUK I’ve already told people I’m not happy with how much my bill is, but only ever get phone calls about ways to get me to spend more money never deals or savings. guy told me I keep going over my data allowance, and this would be better. I’ve only gone over once in the last 6 months

@im4evavilla29 @lukenathan88 @VodafoneUK Broadband is like £20 is anyways.. So £30 ain't bad

@VodafoneUK I’ve managed to switch off mobile data and can’t switch it back on, help !

My call with @VodafoneUK customer service (thread). VF: “If you’d like to discuss the number you are calling on, press 1” [I press 1]. VF: “welcome to Vodafone Corporate. If you’d like to speak to someone press 2” [I press 2]...5 second pause... /1

Staff in the @VodafoneUK shop are really helpful but let down by terrible IT equipment

Trying to upgrade a phone with @VodafoneUK the systems in the shop are so slow. Been her 40 mins and counting and missed an appointment

@haydn91 @VodafoneUK Sorry about the late reply ***, I’ve never got a ******* signal 😡

@VodafoneUK My new years resolution is to get conceive 🍼 and buy first home. I have been trying last year I'm only 25.. 2019 best be my year #VeryMeRewards

@VodafoneUK My new years resolution is to get conceive 🍼 and buy first home. I have been trying last year I'm only 25.. 2019 best be my year

Is anyone on @VodafoneUK mobile having trouble with their internet speeds tha last few days... mine seems really slow.

Would love to treat my mom as she's terminally ill. Splash out on her as we don't really have the money too. My no1 new year resalution. #VeryMeRewards @VodafoneUK

@VodafoneUK hey, do you know why my data has been really slow last two days havnt been able to even load a simple HTML’s page

@VodafoneUK #VeryMeRewards I would love to take my kids on a holiday for a week, especially my son who has had 3 broken legs in 3 years

@VodafoneUK worst network provider out there, terrible customer service.!! Hello @EE 👍

Just checked @VodafoneUK still acting like total bullies, 4 months, still marking my credit account incorrectly & ruining my credit score & getting away with it, despite not owing a single penny & no support or compensation for their constant bullying. Avoid Vodafone at all costs

@VodafoneUK you have the worst customer relations department of all UK carriers I’ve used. 15 phone calls each approx 30 mins long and you still haven’t sorted out this faulty phone. Been on hold now for 30 mins. Of to the CAB tomorrow.

@djrichieroberts @VodafoneUK This is why after 24 years with Vodafone and the companies V/poor customer service I left them..on a good note you only have to find 999 contacts because you never gave me yours 🤣🤣

@PhilTonks2 @VodafoneUK @O2 It's been awful for weeks now. I had the same response as you. I'm currently only getting GSM not even 3G

@dmc1305 @VodafoneUK @O2 I was advised to stop using 4G when it doesn't work in Brum and revert to 3G. Cue more faff in settings - and because 3G is dodgy as well, I ended up on 2G! So still hopeless! And I hear O2 has data problems this morning too, according to Sky News...

Currently piggy-backing off a @VodafoneUK work phone until @O2 can sort their signal out. Been awful recently cc @PhilTonks2

@ThomBartley @VodafoneUK @ThreeUK It’s bad enough for me to go to the Ombudsman & @BBCWatchdog this time, I’m sure in a while they will be outed for bad behaviour again, hopefully fined too.

@ThomBartley @VodafoneUK @ThreeUK They ruined my credit file & treated me like crap even though I had been a customer for 9 years. Now they just blanking me, so just want to make sure no one makes the same mistake.

Been 3 months since I left @VodafoneUK after 9 years, so far @ThreeUK have been been incredible customer service wise compared to Vodafone. Really strongly wouldn’t recommend Vodafone for long term contract.

Wow @VodafoneUK coming up to 24 hours without a reply....... shocking customer service

@Sand33Ling @VodafoneUK @O2 Over 15 years now and also had issues, but they’ve always seem to have resolved them amicably. And I got 6 months Netflix as well! 😁

Must be a 25 min cut off on the chat as my second session has shut. How do I make a formal complaint @VodafoneUK #vodafone #shoddyservice

@VodafoneUK The online form seems to be working again now - looked like it was down for maintenance yesterday. But I now need my account number which I still haven’t received yet! I have texted 97886 but I keep getting a message that says I’ll receive a welcome email but still no sign!

@CPWTweets @VodafoneUK It was the Vodaphone black friday deal on the S9+. We are still in store. Its now been 4 hours. We are so close but now it is saying a ghost transaction so trying to get through to support. The poor guys here should be leaving now but staying to help.

@VodafoneUK - I have been in the Carphone Warehouse for 3 hours trying to get your black friday deal but the systems keep crashing. The guys are fab here ( @CPWTweets Sutton Coldfield - brilliant service) but disappointed that you can't handle the volume.

@VodafoneUK I've sent a DM. Help please.

@VodafoneUK One staff member on the phone basically just told me that the online chat advisors know nothing and are just “chat advisors” and I have no services until tomorrow , extremely unhelpful and unhappy with the service I’ve just received.

@veryfastreader @VodafoneUK @ThreeUK Yeah, @VodafoneUK should be investigated to be honest, their processes encourage getting into bad debt & they are super unhelpful & pretty rude. So far 3 months with @ThreeUK & they’ve been amazing & £50/ month cheaper & unlimited data.

Just a reminder don’t join @VodafoneUK, their customer service is poor. They are pretty exploitative. Even after being a customer for 9 years, they treated me like rubbish. This happened multiple times over the years, I’ve finally left now. Just don’t do it.

@VodafoneUK been customer for over 10 years first time upgrading and lack of offers given... time to move networks. No customer loyalty

@NatWest_Help They were not helpful. Told me it was apples fault, spent 2hrs on the phone to Apple then lost the will to live. They have not resolved the issue each time I have contacted them. My partner also got the ombudsmen involved for that and other reasons. @VodafoneUK are useless

@VodafoneUK how many phone calls and webchats do I need to make to cancel insurance on devices not held, insurances not used, SIM cards never used and still you continue to charge me 😡😡😡

Hey @VodafoneUK - just for the record emojis 'emote' so you can tell the poor confused chap in your radio ad that they are 'emoting'. 🤣

@NatWest_Help The number is correct and I’ve tried at least 3 times. My service here is awful. Had it out with @VodafoneUK as they also send an activation code to access account. I can’t access that either for same reason, no codes come through!

I swear I have told this Vodafone customer advisor several times I just want my PAC number and leave @VodafoneUK. Well done for the offers but I want to leave what is so hard about that.

@bealster64 @VodafoneUK You are so salty. I’ve been with Vodafone since 2010 and never had any issues. I always getting a good prices and offers. I have Iphone 8 Plus and the IPad 2018. And I pay more or less like other people pay only for iphone X.

@VodafoneUK No I managed to sort my issue over the online chat, must say your customer service team is great at sorting issues out, it’s just the actual site which was slow to load anything. Anyway all is good as sorted out what I needed in the end 😊

@VodafoneUK have the worst customer service EVER, i don't even like complaining but these man are so shit.

@rymez2k @winter_heidi A colleague once blamed IT problems on "a saturated firewall" as that's what @VodafoneUK were telling businesses when there was a proxy server problem. I would never have believed such a thing existed if I hadn't seen it!