Vodafone outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent Vodafone outage reports came from the following cities: Birmingham.

City	Problem Type	Report Time
Birmingham	Internet	7 days ago
Birmingham	Internet	18 days ago
Birmingham	Internet	24 days ago
Birmingham	Internet	28 days ago
Birmingham	Phone	28 days ago
Birmingham	Internet	1 month ago

Nearby cities with recent reports

Community Discussion

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Vodafone Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Rudi Feix (@Brumdad30) reported 2 minutes ago from Birmingham, England

  @financialombuds @VodafoneUK dear financial ombudsman I have a major complaint regarding Vodafone! I am at loggerheads with their poor service in providing their loyal customers with poor acceptable service to which their customer is wanting

• 
  Lee Anthony (@Holland4La) reported 3 minutes ago from Dudley, England

  @Kris_Robb @VodafoneUK Same here! Woke this morning to have an email saying ‘sorry, out if stock’ even though i was assured it would be here on the day of release. Poor management. Also, blaming Apple is ridiculous when other providers haven’t had the same issue.

• 
  o wheeler o (@wheeler_DAG) reported 9 minutes ago from Walsall Wood, England

  @VodafoneUK Is anyone going to get back to me about about my one number issue I’ve got. I got a DM off someone yesterday at half two and that’s that nothing else since.

• 
  Lee Anthony (@Holland4La) reported 12 minutes ago from Dudley, England

  Hi @VodafoneUK my @SkyUK Broadband has gone down and like many people i am having to work from home. I have back to back online meetings today, fancy doing me a favour and giving me unlimited data for the day so i can hotspot my laptop from my phone! Pretty please! 🥺

• 
  B' (@s_badruddin) reported 12 minutes ago from Birmingham, England

  Even vodaphone customer service is shite! ‘Look into right away’ ermm I’ve been waiting almost a full day for your response! @VodafoneUK

• 
  o wheeler o (@wheeler_DAG) reported 12 minutes ago from Walsall Wood, England

  @VodafoneUK Is anyone going to get back to me about about my one number issue I’ve got. I got a DM off someone yesterday at half two and that’s that nothing else since.

• 
  Soph (@sldf26) reported 13 minutes ago from Birmingham, England

  @VodafoneUK Hi Becca. To upgrade it will cost me approx £240, plus another upfront cost for the handset and £97 pm for the contract itself. Personally I think £97 is ridiculous, especially when I’ve been a customer for many years. I’m happy to wait it out & leave come the summer. Cheers.

• 
  Naomi Wellings (@recordernaomi) reported 22 minutes ago from Solihull, England

  @VodafoneUK I’m trying to add an additional line to my account but your website checkout isn’t working (and hasn’t been for several days). Call centre staff can’t help and just tell me to ‘try tomorrow’. Shall I go elsewhere or can someone sort this?

• 
  Rehana Watkinson (@Rehune) reported 29 minutes ago from Birmingham, England

  @VodafoneUK your complaints dept need to stop putting me on hold and then keep cutting me off. About to lose a customer of 18 years guys! Cos from switching to Vodafone Broadband i have gone from never using data to data bills of £300 a month all whilst fault is with your

• 
  Ram 🐏 (@ramRAMir) reported 29 minutes ago from Birmingham, England

  @VodafoneUK hey. We are all working from home and we dont have stable connection. We are wasting our money for your poor services 😒

• 
  Simon H (@smnhndmch) reported 31 minutes ago from Solihull, England

  @VodafoneUK why are text codes to logon to my account not working? I've clicked resend code at least 3-4 times and still haven't received a single message after 20 minutes!

• 
  Sunny (@kford_red) reported 32 minutes ago from Wolverhampton, England

  Attempting to setup a new mobile phone contract with @VodafoneUK is up there with being one of the biggest mistakes of my life. Worst communication skills and customer service I’ve ever come across. 😠 😡 😤

• 
  Stuart Cockerill (@licklemouse) reported 34 minutes ago from Solihull, England

  @VodafoneUK So after showing an interest now just like my reception you cut me off no reply nothing and still no answer to my coverage issues great service @EE come take my money

• 
  Carl Ford 🐝 🏎⚽️🥊 (@TheCarlFord) reported 38 minutes ago from Kinvere, England

  I can’t call you because @ThreeUKSupport are providing a crap service and have been for 3 weeks because of a bit of rain! Time to have a chat with @virginmedia @O2 @VodafoneUK I think, neither #Sky not #Three value customers. @Three_Is_Broken

• 
  Ash❗️ (@Ash_470) reported 39 minutes ago from Birmingham, England

  Customer service via a live chat with @VodafoneUK is like pulling teeth. A reply every 3 minutes and a question after a question. How many customers do you actually get through this way per day, surely it can't be many. Almost 45 mins for simple query! 😴😴😴😴😴😴

• 
  Naomi Wellings (@recordernaomi) reported 41 minutes ago from Solihull, England

  @VodafoneUK Your sales team were unable to help me yesterday - what has changed today?

• 
  B' (@s_badruddin) reported 44 minutes ago from Birmingham, England

  @VodafoneUK just to let you know you have some shite coverage in Birmingham! Barely get any 4g and constantly battling on a one bar network 🙃

• 
  Hazel (Fleur Charms) (@fleur_charms) reported 46 minutes ago from Willenhall, England

  Absolutely fuming @VodafoneUK have been charging me an extra £1 a month for some crappy secure net add on that I NEVER added

• 
  Alison Maxam (@AlisonMaxam) reported 50 minutes ago from Walsall Wood, England

  @VodafoneUK Can you supply a postal address so my 90 year-old step father can write to inform you of his change of address. He doesn’t have access to the internet so can’t do it online. Your website is no help.

• 
  Zak H ✈️ (@ZeeMan95) reported 51 minutes ago from Walsall Wood, England

  @VodafoneUK Hello is your mobile data down across the West Midlands? I can’t get online.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mṽsh (@shikariunite) reported 6 minutes ago

  Ever since moving from @EE to @VodafoneUK I've had 0 issues with my connection in my area, unlike EE.

• 
  Or Sassur (@Orsassur2) reported 6 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  ToonCoin🇬🇧 (@ToonCoyne) reported 7 minutes ago

  @VodafoneUK my payment rate goes up so you can give people sim cards and free airime that may be here to kill me? I've been a customer since a phone had external aerials. Guess what tell that clown in charge to **** off. As soon as I have time, Bye everyone I know will be told

• 
  Carol Quayle (@CarolQuayl94328) reported 10 minutes ago

  @Iromg @VodafoneUK Yeah, I'm switching too - be careful, because some of the cheap carriers like Lebara run on the Vodafone network.

• 
  Ry (@RyyyyRyyy) reported 15 minutes ago

  @VodafoneUK my phone keeps losing signal, goes to emergency calls only... ive followed an agents instructions and also had a new simcard but still the same!? Please can you advise

• 
  Dawn🐕🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🥀🪴🏵️🌹🏖️💥 (@Abi_3Ray) reported 19 minutes ago

  @Iromg @VodafoneUK You what?? That's another one to cancel then.

• 
  Le Coq (@LeCoq_79) reported 20 minutes ago

  The @VodafoneUK WiFi7 boosters are so bad, they’ve sent me 3 that just don’t work.

• 
  Gaz1313 (@pursseyg) reported 26 minutes ago

  @SimonDanczuk @VodafoneUK Network Operator Payouts: Out of that total budget, £18.6 million was specifically allocated for contracts with mobile network operators (such as EE, Vodafone, Three, and O2).

• 
  investigator (@surelock_) reported 26 minutes ago

  @VodafoneUK investing £11 million, but I still do not get a signal at home, totally reliant on the internet !

• 
  Plant a Tree 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🚜 🥩 (@EugeAMM) reported 32 minutes ago

  @VodafoneUK Leaving after years with you. Donating free SIM cards to undocumented migrants arriving illegally on small boats is where I draw the line. I’ll be taking my custom to a network that respects UK border control and the rule of law. #Vodafone #CancelVodafone