Vodafone Outage in Dudley, England

@VodafoneUK broadband down AGAIN for the THIRD time in less than three weeks. Truly appalling 'service' - I wish I hadn't moved from the reliable service I used before with @Plusnet

@VodafoneUK day 1 of your “super fast” broadband & I’m already regretting it. Min guaranteed speed is 40mb/s- we’re getting 13mb/s & internet constantly dropping out. Spoke to a customer advisor earlier who was rude. Now back in the long queue to speak with someone else. Help. 😢

@VodafoneUK Customer service and sales are totally useless when you are trying to take a new contract out with them 😤still haven't got any where with them

I can’t call you because @ThreeUKSupport are providing a crap service and have been for 3 weeks because of a bit of rain! Time to have a chat with @virginmedia @O2 @VodafoneUK I think, neither #Sky not #Three value customers. @Three_Is_Broken

@VodafoneUK - home broadband down over 36 hours, report went in over 24 hours ago and no communication on an eta. I have stayed in all day waiting on a call I was promised. This is crap 'service'!!!!!!

@VodafoneUK Data is slow

@VodafoneUK’s internet is abysmal today was slow yesterday as well

Attempting to setup a new mobile phone contract with @VodafoneUK is up there with being one of the biggest mistakes of my life. Worst communication skills and customer service I’ve ever come across. 😠 😡 😤

Vodafone , what terrible , unbelievable service , my advice , don’t use them , they will not pay for their mistakes.@VodafoneUK @VodafoneGroup @gazettenewsdesk @thetimes

Maybe I am getting misty eyed in my old age, but I have received some really professional customer service this week. Achmed @VodafoneUK Victoria @RoyalLondon & the cabin crew of @wizzair flight W61807 all please take a bow

So @VodafoneUK ‘s 5G network will be coming to sister brand @VOXI_UK later this year! Fantastic!! Although I’m an iPhone guy and it doesn’t seem likely we will see a 5G iPhone until the 2nd half of 2020😔

@VodafoneUK The sim is for a relative coming over from Spain for a few weeks. I feel I was missold this package. Was told I needed a contract. Never had to do that before.

@virginmedia My home WIFI is always quicker than when on mobile data. My wife’s @VodafoneUK network always receives first and quicker than your network.

@VodafoneUK so so disappointed in the quality of service prodived every month there is an issue with my bill and I have to spend ages trying to sort it out not good 😥

Feels amazing been back on my iPhone! ******* awful phones @sonyxperia @Android don’t know how people do it ! @VodafoneUK ******* awful to! Glad to get back on my @ThreeUK 😍

@VodafoneUK A wonderful lady called Yasmin helped me yesterday. She is a credit to your company. Sadly the only person who helped and resolved the issue. You have lost my custom however

@VodafoneUK had the worst ever customer service from any organisation in the last 24 hours. Have been told I cannot make a complaint as my husband is the account holder. Working in customer services and the financial industry I know that’s not true. I won’t be letting this go

@VodafoneUK 2 days without calls and data. Support first fobbed it off ‘a known technical issue’, which turned out to be a lie. Now spent over an hour with ‘technical’ support telling me how to reset network settings and wait 40 minutes for it to work (which it won’t!) 😡

@VodafoneUK We were supposed to be connected to home broadband which we are still paying for as it’s just a house move there is a problem and nobody is taking ownership or helping as long as you get your money customer service doesn’t matter

@VodafoneUK posted our issues and names of staff at customer services on Facebook and getting feedback from loads of unhappy customers, wish I’d known before!! #moneysavingexpert #MartinLewis #itv

@VodafoneUK Thankyou to mamood for giving us the full names of both manage and Mohammed in customer service who have not dealt with our issue and not calling back to resolve when promised we now have their details for the small claims court for the work we have lost

@VodafoneUK never received such #terriblecustomerservice still not sorted our broadband out that we are currently paying for!! Passed from 4 different people at both helpline AND shop, been promised 2 call backs which haven’t happened wish I’d stayed with #EE. #avoid #vodaphone

@VodafoneUK hi, I am having problems accessing My account, I can log in but that’s all. Can’t view anything. Tried the email button, saying my number isn’t Vodafone. Yet you have billed me and taken money.

So after 9 years, @VodafoneUK you have just lost yourself a loyal customer 😶

@VodafoneUK is the WORST network ever I swear

@VodafoneUK horrendous customer service yet again. Wife been on phone for over 2 hours. Rude staff, inability to help, told that manager won’t speak to her.

@VodafoneUK I’ve already told people I’m not happy with how much my bill is, but only ever get phone calls about ways to get me to spend more money never deals or savings. guy told me I keep going over my data allowance, and this would be better. I’ve only gone over once in the last 6 months

@im4evavilla29 @lukenathan88 @VodafoneUK Broadband is like £20 is anyways.. So £30 ain't bad

@VodafoneUK I’ve managed to switch off mobile data and can’t switch it back on, help !

Staff in the @VodafoneUK shop are really helpful but let down by terrible IT equipment

Trying to upgrade a phone with @VodafoneUK the systems in the shop are so slow. Been her 40 mins and counting and missed an appointment

@haydn91 @VodafoneUK Sorry about the late reply ***, I’ve never got a ******* signal 😡

@VodafoneUK My new years resolution is to get conceive 🍼 and buy first home. I have been trying last year I'm only 25.. 2019 best be my year #VeryMeRewards

@VodafoneUK My new years resolution is to get conceive 🍼 and buy first home. I have been trying last year I'm only 25.. 2019 best be my year

Is anyone on @VodafoneUK mobile having trouble with their internet speeds tha last few days... mine seems really slow.

Would love to treat my mom as she's terminally ill. Splash out on her as we don't really have the money too. My no1 new year resalution. #VeryMeRewards @VodafoneUK

@VodafoneUK hey, do you know why my data has been really slow last two days havnt been able to even load a simple HTML’s page

@VodafoneUK #VeryMeRewards I would love to take my kids on a holiday for a week, especially my son who has had 3 broken legs in 3 years

@VodafoneUK worst network provider out there, terrible customer service.!! Hello @EE 👍

@VodafoneUK you have the worst customer relations department of all UK carriers I’ve used. 15 phone calls each approx 30 mins long and you still haven’t sorted out this faulty phone. Been on hold now for 30 mins. Of to the CAB tomorrow.

@djrichieroberts @VodafoneUK This is why after 24 years with Vodafone and the companies V/poor customer service I left them..on a good note you only have to find 999 contacts because you never gave me yours 🤣🤣

@VodafoneUK Technical support treating me like an idiot and accusing me of lying. Not getting the correct broadband speed I’m paying. Following over the phone instructions and being accused of not having the micro filter plugged into the test socket even though it is!!!! 😡

@PhilTonks2 @VodafoneUK @O2 It's been awful for weeks now. I had the same response as you. I'm currently only getting GSM not even 3G

@dmc1305 @VodafoneUK @O2 I was advised to stop using 4G when it doesn't work in Brum and revert to 3G. Cue more faff in settings - and because 3G is dodgy as well, I ended up on 2G! So still hopeless! And I hear O2 has data problems this morning too, according to Sky News...

Currently piggy-backing off a @VodafoneUK work phone until @O2 can sort their signal out. Been awful recently cc @PhilTonks2

Been 3 months since I left @VodafoneUK after 9 years, so far @ThreeUK have been been incredible customer service wise compared to Vodafone. Really strongly wouldn’t recommend Vodafone for long term contract.

@Sand33Ling @VodafoneUK @O2 Over 15 years now and also had issues, but they’ve always seem to have resolved them amicably. And I got 6 months Netflix as well! 😁

Must be a 25 min cut off on the chat as my second session has shut. How do I make a formal complaint @VodafoneUK #vodafone #shoddyservice

@VodafoneUK The online form seems to be working again now - looked like it was down for maintenance yesterday. But I now need my account number which I still haven’t received yet! I have texted 97886 but I keep getting a message that says I’ll receive a welcome email but still no sign!

@CPWTweets @VodafoneUK It was the Vodaphone black friday deal on the S9+. We are still in store. Its now been 4 hours. We are so close but now it is saying a ghost transaction so trying to get through to support. The poor guys here should be leaving now but staying to help.

@VodafoneUK 2 days now i've been trying to get through the call center. The one time I did get through I was hung up on after being bounced around departments. Worst customer service i've ever experienced. Currently on hold for 1hr 30 mins whilst trying live agents aswell

@VodafoneUK Still not resolved. My Apple Watch order is not cancelled despite me ringing multiple times. The compensation agreed was not provided. Poor @VodafoneUK

It took @VodafoneUK 4 days to fix something @Plusnet couldn't repair for over a year. I cannot pit into words just how poor Plusnet were, and how helpful Vodafone are. Anyone looking for a new net provider, DO NOT use Plusnet #HarbyOut

@VodafoneUK Here’s a thought. Forget 5G, 4G, 3G or even just G, how about getting reliable coverage for North East Wales. Anywhere between Prestatyn and Flint on the coast is shocking for no signal. #5G #Vodafone #PhoneCoverage #CBRadio, #NoSignal #FedUp #CantUseMyPhone

Dear @VodafoneUK Your Indian subsidiary @VodafoneIN is terrible and you will suffer huge losses due to your poor purchase of @Idea Cellular. You have no clue of the mess you have got yourself into. May God help you. ~ A customer who is really really frustrated with @Idea

Appalling customer service @VodafoneUK so unhappy actually considering taking our business account elsewhere we are so frustrated.

@Idea I am so frustrated with ur network that I can't evn explain. ur network SUCKS. U hv the WORST network. It's impossible to talk; when it's an urgent call, I can only curse you. God will punish you. @AdityaBirlaGrp @VodafoneIN @TRAI @VodafoneUK @airtelindia @reliancejio

@VodafoneUK Looks more like a general tech problem, than a problem with my account specifically, but ok...

@VodafoneUK After 8 calls, you still billed me for a phone I never received, not to mention all the other issues. My level of complaint is so massive, I suggest a manager call me.

@VodafoneUK This is pathetic customer service - I will be cancelling my new broadband contract and my longstanding mobile contract unless this is resolved today.