Vodafone Outage in Bathford, Bath and North East Somerset, England

@VodafoneUK still waiting for response. The service is terrible. Ordered Apple Watch from you and I can’t even get it connected to use the OneNumber plan that comes with it.

Hey @VodafoneUK I haven't been a customer of yours for at least 2 years but you put some money in my bank account today. I'm not complaining or anything but I wonder why! 🤔

Absolute shocking service from @VodafoneUK was suppose to have an install 4 days ago, waited for 6 hours for No1 to turn up and no messages or call back to explain why!! Can someone get back to me as this is unacceptable

@VodafoneUK Been waiting 20 days for my network unlock code. Your customer services say there is nothing they can do, and no idea how long the back office team will take. I need my handset for work!

@VodafoneUK Got poor latency the past day on 4G.

Defo moving phone providers after that @VodafoneUK are crap😣😣

Customer experience question... If live chat can't help with Q should they a) tell customer or b) take customer through agonising security process thereby wasting 20mins of their life then tell them. You first, @VodafoneUK

Today I tried play ACNH online for the first time and discovered our router will never allow me to because the NAT type will never go above a D without port forwarding, which isn’t possible 😭 **** you very much @VodafoneUK

@VodafoneUK thank you so much for putting my phone bill up. Its not much but when your trying to juggle your bills at this time. So it's most appreciated so I think this will be our last contract with you after 18 years of being a customer. Should of left years ago. 👍

5) The tendency to blame other departments rather than take responsibility is rife. All these reasons and more make @VodafoneUK the worst #mobilephone operators on the planet.

2) These forms then disappear into the @VodafoneUK “back office” and customer service reps cannot talk to the back office....making them as powerless and as frustrated as their customers

Reasons why @VodafoneUK is bottom of the @WhichUK list for customer service. 1) Most of their standard processes, proof of purchase, SIM swaps etc require customers to FILL IN FORMS full of information they already have, creating potential for error

@VodafoneUK My son was told by the Vodafone shop in Chippenham that this is a known issue

@VodafoneUK got to be the worst customer service EVER. trying to enact legal power of attorney. Made my mother take documents into store. Then made me take them in only to be told need to EMAIL them and will take 40 DAYS to sort. #badcustomerservice

After 20yrs of customer loyalty. Which means nothing to Vodafone by the way and having to go to the ombudsman 3times during this times I'm off to a new rewarding provider Bye @VodafoneUK

@hollydoestweets @VodafoneUK Oh man. I'm on @VodafoneUK and their customer service is total dogshit. Coverage OK. Service like it's 1968. And they hate us.

@VodafoneUK unfortunately due to the incompetence of your team I’ve had to send an email to your CEO. Let’s hope he’ll be able to help with my complaints 🤞🏼

@VodafoneUK @VOXI_UK Confused. I thought I was replying to a Voxi tweet advertising 5G on the Voxi network.

@VodafoneUK No customer loyalty Price increases Poor customer service. #leavingvodafone

Hey @VodafoneUK 3 days later + just £15 compensation for being on hold 7 hours to your customer service team + incorrectly charged £9499 - let’s hope it doesn’t happen again 😡

@VodafoneUK Internet down since at least 4pm on the 14/08/20. Hayes West London. Any idea when this will come back on?

@VodafoneUK Account number: 7054260140 I am a very dissatisfied customer and fed up with your customer service. I am seriously regretting leaving BT and coming to you lured by the promises of excellent customer care your executive promised. Is there a way to leave you?

@VodafoneUK When Vodafone don't deliver the speed they promised and still charge you £58 cancellation fee!! 4th time I've complained. Terrible service as ever, despite 12+ years customer loyalty from me. #VodafoneTreats

@VodafoneUK When Vodafone don't deliver the speed they promised and still charge you £58 cancellation fee!! Terrible service as ever!

Are companies actually competing to have the worst customer service? @VodafoneUK will surely always be the worst, but @TheAA_UK are having a good go at vying for bottom spot. Replied to a message Thu 17:40, then nothing until Fri 19:43 when they ask me for the same thing again!

@Scottlfc87 @VodafoneUK Plusnet are by far the worst mate haha, nothing beats them.

@MT1892LFC @VodafoneUK I’d never leave, the rest seem ******* abysmal

@VodafoneUK omg if anything buffers one more god damn time!!! Sick of vodafone broadband now. It’s the worst one yet. Only got it for the free 4k apple TV. Take it back!!!!

@VodafoneUK The only thing I have to say on that is it’s a real shame that the SIM will effectively be wasted when I cancel this temporary rolling contract. Would much prefer a SIM that remained “active” on your network in perpetuity and could be topped up with data when needed.

Been on the phone to @VodafoneUK customer service for 35 minutes, music has stopped and just silence, if you’ve got me muted til the end of your shift then you’ll hang up please stop and just pass me over 👏🏻