3 (Three) Outage in Wrexham, Wales

@ThreeUKSupport Have just tried that (again), signal strength still the same

@ThreeUKSupport Well not according to the rest of the industry. According to my sources you are testing eSIMs. I'm asking to be involved. I own a computer support company so could provide useful information.

Trying to watch @SkySportsPL on @NOWTV which is impossible on @ThreeUKSupport and there amazingly slow speeds. I advise anyone to avoid signing up for home broadband with this company. Fed up and off to the pub instead. 😡

@ThreeUKSupport if you’re considering There’s offer of the HUAWEI AI cube on their unlimited deal, stay clear the speeds are initially good. But using this service to watch @NOWTV or @NetflixUK and you’ll get rubbish speeds and constant buffering. £20 a month for this is a con.

@ThreeUKSupport The second time within 4 weeks I’ve had issues, firstly my 4G has been shocking which I rely on for work. Secondly I have an AI Cube on threes hone broadband and cannot watch anything without it buffering every 30 seconds. 😡

@RiCHi @BBCBenThompson @BBCBreakfast @ThreeUK All the data is restored here so we're all sorted. No different to how O2 went down for not paying their bill recently 😆

@_iDavid @BBCBenThompson @BBCBreakfast @ThreeUK It's probably a problem in one of their data centres or something

@RiCHi @BBCBenThompson @BBCBreakfast @ThreeUK Well BBC are reporting the network as down and you can't make a call which is a lie. You can. Data services may be down but that's fixable. They're making it bigger than it actually is.

Morning @BBCBenThompson @BBCBreakfast I wanted to say both my partner and I and my parents are all on @ThreeUK and we all have full signal and have phoned each other so the complete outage you are reporting is erroneous. It is obviously only affecting some people. Not all of UK

@ThreeUK today I took out a new phone contract with you, 16 years since I was last a three customer ! Last time you messed up but today I’ve ended my war and I’m back. Let’s try again 🤞

Waited all day to enter @HeartNorthWales competition only to be blocked from entering by @ThreeUK network provider. Lost my chance at £15000 thanks to you @ThreeUKSupport #fuming

@RavWilding @ThreeUK @O2 That’s interesting! I pay £49 a month with three for a crap 7 and have been locked in for 24m - defo not making same mistake again xx

@ThreeUKSupport Sorry but it's not a one off problem, I was at the echo arena in Liverpool, was there a few weeks back had the same problem, same at Wembley and at the principality in Cardiff, big crowd = no connection

@ThreeUKSupport Yes but the 4 g supervoice signal is crap. 1 bar. Hardly excellent. You seam to be avoiding my question

@anniebea56 @ShelaghFogarty My previous one did that @AppleSupport was useless no customer service just wanted to sell me an upgrade I finished up dealing with my provider @ThreeUK brilliant service and I wasn’t out of pocket

@lukeMcroft @ThreeUKSupport @Sophia28x It’s poor mate, I haven’t had either, and I ordered it on preorder day. Quite early too.

@cox_tom @ThreeUK This is all mobile phone companies. I once had success with a customer service situation (not phone co) by finding the ‘service excellence’ (ha) director on Linkdn and emailing him directly. A phone call from someon with a solution and compensation within 10 minutes.

@ThreeUKSupport Hi Three Are you able to tell me if a Samsung Galaxy S6 I brought from you in November 2015 will be locked to Three or now that it is out of contract can it be used on another network?

@ThreeUKSupport I’d never had any issues before and im at a point where I’m counting down the months to end of contract

@ThreeUKSupport No, it was ok 6 months ago and when I bought the cube, they checked and it was ok.. now my WiFi on both is appualing. I’ve spoken to people online and off line and I’m left with a service that I pay for and don’t receive.

@ThreeUKSupport @stephenabel20 Help David and Sally Abel get connected. They are stuck in Japan with Coronavirus and need communication! They are already 3 customers! #helpdavidandsallyabel

@SuprahhRL @ThreeUK Due Stupid Toxic 5G Towers Mass Destruction

@sarahclaireryan @Payforit_Sucks @IG_fairtelecoms @3Luser @ThreeUKSupport @BBCWatchdog @PSAuthorityUK @ThreeUK Aw right, glad you got to the bottom of it. I agree about Three and don't understand why they don't protect us. I would never allow my bank to let a third party remove money from my account without my consent!

@SienaSays @Payforit_Sucks @IG_fairtelecoms @3Luser @ThreeUKSupport @BBCWatchdog @PSAuthorityUK @ThreeUK It was all down to me to sort and they gave very little help (in fact the two text companies they directed me to were not the company responsible). Basically not our issue. I spent hours sorting it when really it should be up to them to protect their customers from scammers IMO.

@SienaSays @Payforit_Sucks @IG_fairtelecoms @3Luser @ThreeUKSupport @BBCWatchdog @PSAuthorityUK @ThreeUK Eventually I got an offer of a refund from the company involved. They wanted bank details which I wasn't comfortable with (since I never consented to the texts in the first place so it felt like a scam). They have instead sent me a text to redeem the money at Post Office...

@ThreeUKSupport I really hope you're right. I honestly do. But I've been hearing it for so long, and complaining before has only ever led to promises of fixes that never come. Switching to 3G might have worked if I'd known to - but it's a huge frustration to have to do it at all, and so often.

@MarcAllera @EE guys great you do various events, and flog bt tv etc but the core services really matter. I’ve had to purchase a sim pay monthly for £10 to be able to use my phone in Israel from @ThreeUK I’m a EE customer I’m not prepared to pay £1.80 per minute

@ThreeUKSupport It would have been about the end of January. He went into the local shop. As a new customer, he was offered £9 a month for 6 months, rising to £18 but I don't know how long the contract is for.