3 (Three) Outage in Willington, County Durham, England

So frustrated with @ThreeUK now. Parents’ mobile broadband won’t work and @ThreeUKSupport won’t talk to me despite power of attorney. So essentially elderly parents being charged for service they’re not receiving and no way of fixing it #customerservicefail

@s_whitham @ThreeUK @educationgovuk I get the best signal on Three Mobile when other people I know get a crap signal. You might want to do some simple research on signal strength were you use it most before committing to another provider.

@Parlez_me_nTory @ThreeUKSupport @ThreeUK I tried 3 once but as I worked in 2 locations I needed reassurances that coverage was good at both. Yes they said. Got a sim and got half a bar at home and 1 bar at work 🙈 Their Customer Svc virtually called me a liar so binned them

@ThreeUKSupport Ive been to the shop nearby (40mile round trip like i was asked to, got there and your systems were down!!!! Just going round in circles here, very poor service

@markcatmu11 @ThreeUK I couldn't agree more mate.. ive had terrible service from them too

@ThreeUKSupport No its still not sorted.... despite seeing proof of age etc at the time in your shop where they asked me to go, when i got there your systems were down so it wasnt sorted. You wont sort it till i do another 40 mile round trip to the nearest shop yet again

@ThreeUKSupport very very poor service

@ThreeUKSupport #makeitright contract ends in 14 days, can’t upgrade your system #sucks loops in circles !

@ThreeUK @Ofcom Waited over 4 hours yesterday. Disconnected 4 times. 1 hour 15 mins waiting inline today and as i got to position 1.....yup disconnected. Shocking service and held hostage.

@ThreeUKSupport It's been like this for a long time to be honest, it's the area where I work. No of my colleagues seem to have any issues, mine is constantly lagging.

@ThreeUKSupport why is my phone not working pls

@ThreeUKSupport It is now over a week since the incident and apart from receiving a bill for early termination yet you knew he didn't ask for the PAC code we have had no correspondence from 3 we are going to the press on this and you better have answers for them as we are contacting your CEO

@ThreeUKSupport We are still getting nowhere with this a now just received a bill for early termination fee... Your customer service is absolutely appalling what a shambles if a company you are

@ThreeUK 4G service is crap! In London all day today. Full 4G signal, no service. Had to turn off. On the train now, 4G signal but no service. This is being tweeted on 3G. Similar problems in Newcastle. Looking to switch.

@ThreeUKSupport Yes, signal improves in other areas and I do have access to wifi.

@ThreeUKSupport Only time I got that to load it had chat as unavailable 😂 got a new phone arriving Wednesday. If that doesn't solve it, can I just get a refund, il have to switch network 🤷

@ThreeUKSupport At home not really, anywhere else I'm fine, at my house just nothing, or takes 5 minutes to load. Last night I managed to hot spot for an hour no issues and then just dropped out. Very intermittent 🤷

@ThreeUKSupport Honestly I tried and can't even connect. I could go somewhere else and get signal but this just came proves my point at how bad it is 😭

@kitchh_ @ThreeUK Worse mobile network in the uk

Three Network is horrendous man. No service for a good while! @ThreeUK

@ThreeUK you said it would be fixed by now. Only two spots within 2 miles I can get a signal good enough to call or use the mobile data. I specifically went with the network as you said it was a very good area.

This Redmi 9AT phone I got from @ThreeUK @ThreeUKSupport is really poor quality. Glitches all the time, the screen regularly just goes black when trying to open web pages forcing a reboot and the camera takes an age to open. Just rubbish.

@DavidSeek @paulbohm Last year, @ThreeUK suddenly cancelled my SIM as I was away from the UK too long. I was locked down into a 5km radius on the other side of the world at the time.

@ThreeUKSupport You've been billing me for a year for a SIM never received. Money back NOW. Didn't need compensation but do now.

@ThreeUK I have been contacting your customer services for weeks. No response. I am owed a refund for a phone I paid an upfront cost of and never received, I have filed a complaint and still owed money! Action needed ASAP!!

@ThreeUK How about dealing with your service issues no service for 6 days now even though you’ve text saying it’s now fixed @ThreeUKSupport

@ThreeUK My phone can’t make or receive calls since 26 jan. 3g claimed falsely they are fixing the network in my area. Would it be possible to solve this problem soon or plz stop charging me for service i don’t use.

@ThreeUK My phone can’t make or receive calls since 26 jan. 3g claimed falsely they are fixing network in my area. Would it be possible to know when i can use my phone again?

@ThreeUK Shout out to everyone trying to use substandard service from three but paying full price. ******* con

@ThreeUK Shout-out for being a terrible phone service. #Facts