3 (Three) Outage in Stourport-on-Severn, Worcestershire, England

@ThreeUKSupport when my contract is about to expire, how much notice do I need to give you to cancel my account?

Anyone else on @ThreeUK @ThreeUKSupport having major issues at the moment? To double check, I called my mobile from my house phone and it wouldn't let me answer. Then my house phone tried to call me again without me even calling.

@ThreeUKSupport When I call the number from the work landline, it’s a recorded message from their provider saying access to this number is restricted, yet other mobile numbers are ok. The call never reaches me.

@ThreeUKSupport hi. My mobile number starts with 07305. It originally was issued by @virginmedia. I’ve had some companies try to call me (including the landline where I work) saying calls to this number can’t be connected or the number isn’t available. Is there an easy fix?

@ThreeUKSupport I keep getting messages and emails to say my contest is ending but I started a 24 month contract last year. Please help.

@ThreeUKSupport I’ve wasted a whole afternoon trying to resolve an outstanding issue with my services, and I’m no further along. Being passed around from pillar to post.

I'm not one for complaining on Twitter, but I’m letting it be known that @ThreeUK customer services is awful. As a long standing customer and given the current pandemic the service has been appalling.

Anybody on @ThreeUK having problems sending/receiving texts? Can't send at all. Tried rebooting phone etc.

@ThreeUKSupport is there a problem with texting in Birmingham? My messages keep failing.

@ThreeUK Lads, any chance of your home WiFi thing not dropping out for about an hour or so everyday? Every evening without fail

@ThreeUKSupport Lol says down please try later

@ThreeUKSupport the quickest way to get support from three is to leave lol... awful company to have a phone with... absolute shambles and scam artists

@ThreeUKSupport hi, I requested a new sim card, but I'm still waiting for it. Can you help me pls

@ThreeUK is by far the worst phone company I have ever been with. You tell them point blank you can’t pay when you lose your job because of a pandemic and they still pile on the charges 🙃

@ThreeUKSupport Cannot access the My3 site or use my app. Rejects my usual password and will not let me reset. Says authentication error. Please can you fix?

Exceptional customer service from Sharnli @ThreeUK customer services. Talked my mum through her options and took the time to explain each. If you have Customer device awards, she should definitely have one 🥇 #excellent #customerservice

@ThreeUKSupport hi the signal in my house has never been brilliant but it’s awful atm. I can only make calls in one spot upstairs. B17 area. Any idea why this is please? Thanks

@cackyraphael @ThreeUKSupport Yeah customer service and how helpful they are is big and they lost me cause of it.

@ThreeUKSupport Thank you, Kim. It’s B13 9LJ but I’ve been around South Birmingham and not had any signal. Because of the message on your website I didn’t think it would be my phone, but it’s an iPhone SE. Still no service now.

@ThreeUK @ThreeUKSupport honestly what a shocking service. increasing the price of my contract, without a heads up, for a phone that has shite signal everywhere

@ThreeUKSupport 4. Both contracts were changed to pay as you go, one by mistake and then was told the other contract was cancelled. Spoke to someone to fix this who said I didn't need to go via pay as you go. They reinstated contract as pay monthly but it would take 3 days to come into effect.

@ThreeUKSupport 4. Both contracts were changed to pay as you go, one by mistake and then was told the other contract was cancelled. Spoke to someone to fix this who said I didn't need to go via pay as you go. They reinstated contract as pay monthly but it would take 3 days to come into effect.

@ThreeUKSupport @MelanieJaneA_ I've had poor signal since last year

Please tell me @ThreeUK @ThreeUKSupport why after over 3 weeks of you “working on it” & me still waiting on a call back for over 3 weeks my signal is still shocking?

@ThreeUKSupport My husband has been on webchat for 30 minutes with nothing but lip service and they say so sorry but we can’t do anything. Hi back to Banbury!!!! Why should we have to go anywhere! You took our money and gave us nothing! Thieves!!!!

@ThreeUKSupport Just have and they aren’t doing anything!! They have said there is nothing they can do and a new account would not be offered an unlimited plan! Then they offered to have US pay for emergency credit!!! OMG!! You are nothing but thieves. I am going to shout this from the rooftop

@ThreeUK ! You are a terrible company!! I just bought a pay as you go SIM card from your Banbury shop for our netgear to use on holiday and it has been used already!! Now you say you can’t do anything???

@ThreeUKSupport @PimlicoSteve They don't care as long as they get your money..network is diabolical

@ThreeUK said this morning that they would fix the network problem and yet the slow internet problem is still slow.

@ThreeUKSupport it’s been several days now - we still cannot make or receive calls on our mobiles in SW1V 1QJ. This is terrible service. No sign of the issue being resolved - you’re not making any attempt to contact us to keep us updated. What is going on?