3 (Three) Outage Report in Prestwick, South Ayrshire, Scotland
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Prestwick, Scotland
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Prestwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 27: Problems at 3 (Three)
3 (Three) is having issues since 10:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (52%)
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Phone (20%)
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Total Blackout (18%)
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Wi-fi (7%)
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E-mail (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Prestwick, Scotland
Latest outage, problems and issue reports in Prestwick and nearby locations:
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weeyin13(JenJen)
(@weeyin13) reported
from
Troon, Scotland
@ThreeUK Hi any chance of a network check for KA10 6BQ...4g on but going no where...really really frustrating...please help...thanks
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Ross Garrick
(@rgarrick_KTID) reported
from
Kilmarnock, Scotland
@ThreeUKSupport I don't have the tracking number but I have now received an email to say I owe £33 on a number I don't recognise which I assume is the broadband that I requested to cancel over 1 month ago.
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Brian Davidson
(@stumpyuk6) reported
from
Kilmarnock, Scotland
@ThreeUK Contracts up at the end of the month, contacted you 3 times and you can't match offers online. Even when the deal is with 3, through a third party! Don't think customer retention is high on your list #stayloyal #idontthinkso
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weeyin13(JenJen)
(@weeyin13) reported
from
Troon, Scotland
@ThreeUKSupport is there a problem in the KA10 area as 4g is running at snails 🐌 pace...which is really unusual 🤔 😕 😳 😭😭
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Chris Coombs
(@CoombsieUK) reported
from
Kilwinning, Scotland
@ThreeUK wow your lack of customer service is beyond explanation. Advise someone they can leave for no cost on the 29th when they contact you on the 28th they are advised there is no cancellation fee BUT you need to pay 2 month plus 10 days #entrapment
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Ross Kilpatrick
(@RossKilpatrick5) reported
from
Irvine, Scotland
@BBCNews I didn’t get it, perhaps it’s a network issue? @ThreeUK @ThreeUKSupport
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vivianne sutherland
(@missviv_s) reported
from
Ayrshire, Scotland
@ThreeUKSupport This does not help as i still require a 16 digit voucher code & there is none printed on my receipt.
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lucy mcghee 🏴🇪🇺
(@luluphooey) reported
from
Troon, Scotland
@ThreeUK the 4G service in glasgow is terrible
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Carl.
(@TisMeCarl) reported
from
Ayrshire, Scotland
@ThreeUKSupport That’s the first time I’ve gotten through to the UK 🇬🇧 call centre on @ThreeUK. What an experience (a bad one). Would try again to chat to someone offshore where they’re helpful. This guy was a joke. So pissed off, got a PAC code.
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Angela McTaggart
(@AngelaMcT_0510) reported
from
Mossblown, Scotland
@ThreeUKSupport is there an issue with your systems? Can't log into my3 to pay bill tried calling 333 can't find my account tried again said error with system and call was cut off.
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Lynn 🏴
(@LynnMcMillan123) reported
from
Kilmarnock, Scotland
Thankyoooou @ThreeUK I was thinking about leaving as the best price pm for iPhone 13 was £56 but you managed to get it down to £38 pm. Loyalty can pay 👏🏼
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Carrie Munky
(@carriemunky79) reported
from
Newmilns, Scotland
It's going to be a pleasure to cancel my @ThreeUK account tomorrow #robbingbleeps
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Ross Garrick
(@rgarrick_KTID) reported
from
Kilmarnock, Scotland
@ThreeUKSupport Ordered on 27th March online and been trying to cancel as soon as the modem was recieved which was a few days later. Been waiting for a pre paid ebvelope to send it back and now concerned that the money is going to come out before I recieve this and will be out of pocket
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Robert Jelley
(@boab400) reported
from
Ayrshire, Scotland
So, another day trying to cancel within my cooling off period on the phone with @ThreeUKSupport. Not enough staff to answer calls within 40 minutes yesterday. No one answering tweets
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Shaun Wilson
(@ShaunW1993) reported
from
Stevenston, Scotland
@ThreeUKSupport messaged a few days ago about my Gran needing help. I decided to help her upgrade on Weds and get new phone delivered. Said she would get it today but a text on the morning to say which hour slot she would expect it. She hasn't received anything yet.
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Ross Garrick
(@rgarrick_KTID) reported
from
Kilmarnock, Scotland
@ThreeUKSupport Was a refund for a broadband contract that I cancelled in April and have sent bacj the equipment unused. Had 3 live chats and recently was told that an investigation would be concluded in 24hrs and I would reciebe the refund. Really disappointed in the service I've recieved!
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Samantha Jane 🌕
(@sammiejane_9) reported
from
Galston, Scotland
@ThreeUKSupport It’s been over a year now. The Three store in Glasgow told me to turn off my 4G as the signal from Three couldn’t cope with demand. I get the upgrades but 12 months of issues I’m afraid I’ve had enough.
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Bobby Bumstead
(@BumsteadBobby) reported
from
Ardeer Square, Scotland
@soulrelocation @ThreeUK I'm experiencing the same problem , their signal has been getting steadily worse for the past year, areas that were fine before are now dead zones honestly thinking about changing network
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Kirsty Macgregor
(@macdivaofficial) reported
from
Irvine, Scotland
@ThreeUK signal is terrible 😫😫😫😫😫 been trying to pay my phone bill for ages !
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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sadbuttrue (he/him) 🇪🇺🇬🇧🏳️🌈
(@sadbuttrue) reported
Very disappointed with @ThreeUK customer service, with a very hard sell on additional contacts, supposedly as a valued customer. Wouldn’t take ‘No’ For an answer!
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Comment
(@Comment99163255) reported
@ThreeUKSupport Yup, did that. They recommended I cancel the service, which I'm working on believe me..! . #threemobile #5G
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Comment
(@Comment99163255) reported
@ThreeUKSupport We've been through all this. My mast is "oversubscribed" you say. Two laptops and two phones, a 5G home hub and a 4G dongle are all the same, here. 10mins down the road it's fine. Adjusting the UL/DL balance would help.
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Terry Wright
(@TerryWr43131492) reported
@ThreeUK I'm on £7.32pm for 8gb SIM. Following urgent email about my contract (this isn't plan anniv), if I choose to "do nothing" the same service escalates to £16pm, and if I get in touch, I can only reduce this to £10pm over a 2 year deal. Are you trying to rob me?
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Denise Rolls
(@WonderWife_) reported
@ThreeUKSupport Hello, can you help at all please?
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Skynews7748
(@skynews77488) reported
@GavinWhenman @geegeemidnight @ThreeUK O2 is the slowest network out there have not invested in years
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Suren.flac
(@mypandashallfly) reported
@ThreeUK @ThreeUKSupport #Three #ThreeUK Hi, your 5G hub internet service has been super slow the last few weeks. 4G is sluggish and 5G is nonexistent (even though all 3 Hub lights are on) Any help?
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Mr Mully
(@MullyMr) reported
@ThreeUK are the worst provider I've ever dealt with; rubbish signal and even worse customer service!!!
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Jonny
(@Jonny18655972) reported
@ThreeUK Please, please, please can someone give me a call to help upgrade my phone. I have wasted over an hour for what should be an incredibly simple job. Any process to upgrade through the app or on the website seems to be so frustratingly byzantine. So disappointing.
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Jackie Akehurst
(@jackie_akehurst) reported
@xo_candycorpse @ThreeUKSupport Same, good to see they have acknowledged and replied to your tweet! Have they helped at all? I've been tweeting for days and it's not even on their page, I wonder what the full extent of the problem really is 🙄