3 (Three) Outage Report in Prestwick, South Ayrshire, Scotland
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
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E-mailProblems in the last 24 hours in Prestwick, Scotland
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Prestwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (50%)
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Phone (21%)
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Total Blackout (19%)
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Wi-fi (7%)
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E-mail (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Prestwick, Scotland
Latest outage, problems and issue reports in Prestwick and nearby locations:
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Ross Garrick
(@rgarrick_KTID) reported
from
Kilmarnock, Scotland
@ThreeUKSupport Was a refund for a broadband contract that I cancelled in April and have sent bacj the equipment unused. Had 3 live chats and recently was told that an investigation would be concluded in 24hrs and I would reciebe the refund. Really disappointed in the service I've recieved!
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weeyin13(JenJen)
(@weeyin13) reported
from
Troon, Scotland
@ThreeUK Hi any chance of a network check for KA10 6BQ...4g on but going no where...really really frustrating...please help...thanks
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Kirsty Macgregor
(@macdivaofficial) reported
from
Irvine, Scotland
@ThreeUK signal is terrible 😫😫😫😫😫 been trying to pay my phone bill for ages !
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vivianne sutherland
(@missviv_s) reported
from
Ayrshire, Scotland
@ThreeUKSupport This does not help as i still require a 16 digit voucher code & there is none printed on my receipt.
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Robert Jelley
(@boab400) reported
from
Ayrshire, Scotland
So, another day trying to cancel within my cooling off period on the phone with @ThreeUKSupport. Not enough staff to answer calls within 40 minutes yesterday. No one answering tweets
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Ross Garrick
(@rgarrick_KTID) reported
from
Kilmarnock, Scotland
@ThreeUKSupport Ordered on 27th March online and been trying to cancel as soon as the modem was recieved which was a few days later. Been waiting for a pre paid ebvelope to send it back and now concerned that the money is going to come out before I recieve this and will be out of pocket
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Carrie Munky
(@carriemunky79) reported
from
Newmilns, Scotland
It's going to be a pleasure to cancel my @ThreeUK account tomorrow #robbingbleeps
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Lynn 🏴
(@LynnMcMillan123) reported
from
Kilmarnock, Scotland
Thankyoooou @ThreeUK I was thinking about leaving as the best price pm for iPhone 13 was £56 but you managed to get it down to £38 pm. Loyalty can pay 👏🏼
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Ross Garrick
(@rgarrick_KTID) reported
from
Kilmarnock, Scotland
@ThreeUKSupport I don't have the tracking number but I have now received an email to say I owe £33 on a number I don't recognise which I assume is the broadband that I requested to cancel over 1 month ago.
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Chris Coombs
(@CoombsieUK) reported
from
Kilwinning, Scotland
@ThreeUK wow your lack of customer service is beyond explanation. Advise someone they can leave for no cost on the 29th when they contact you on the 28th they are advised there is no cancellation fee BUT you need to pay 2 month plus 10 days #entrapment
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Samantha Jane 🌕
(@sammiejane_9) reported
from
Galston, Scotland
@ThreeUKSupport It’s been over a year now. The Three store in Glasgow told me to turn off my 4G as the signal from Three couldn’t cope with demand. I get the upgrades but 12 months of issues I’m afraid I’ve had enough.
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Brian Davidson
(@stumpyuk6) reported
from
Kilmarnock, Scotland
@ThreeUK Contracts up at the end of the month, contacted you 3 times and you can't match offers online. Even when the deal is with 3, through a third party! Don't think customer retention is high on your list #stayloyal #idontthinkso
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Carl.
(@TisMeCarl) reported
from
Ayrshire, Scotland
@ThreeUKSupport That’s the first time I’ve gotten through to the UK 🇬🇧 call centre on @ThreeUK. What an experience (a bad one). Would try again to chat to someone offshore where they’re helpful. This guy was a joke. So pissed off, got a PAC code.
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lucy mcghee 🏴🇪🇺
(@luluphooey) reported
from
Troon, Scotland
@ThreeUK the 4G service in glasgow is terrible
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weeyin13(JenJen)
(@weeyin13) reported
from
Troon, Scotland
@ThreeUKSupport is there a problem in the KA10 area as 4g is running at snails 🐌 pace...which is really unusual 🤔 😕 😳 😭😭
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Angela McTaggart
(@AngelaMcT_0510) reported
from
Mossblown, Scotland
@ThreeUKSupport is there an issue with your systems? Can't log into my3 to pay bill tried calling 333 can't find my account tried again said error with system and call was cut off.
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Ross Kilpatrick
(@RossKilpatrick5) reported
from
Irvine, Scotland
@BBCNews I didn’t get it, perhaps it’s a network issue? @ThreeUK @ThreeUKSupport
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Shaun Wilson
(@ShaunW1993) reported
from
Stevenston, Scotland
@ThreeUKSupport messaged a few days ago about my Gran needing help. I decided to help her upgrade on Weds and get new phone delivered. Said she would get it today but a text on the morning to say which hour slot she would expect it. She hasn't received anything yet.
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Bobby Bumstead
(@BumsteadBobby) reported
from
Ardeer Square, Scotland
@soulrelocation @ThreeUK I'm experiencing the same problem , their signal has been getting steadily worse for the past year, areas that were fine before are now dead zones honestly thinking about changing network
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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jezzaf
(@jezzaf3) reported
Good morning @ThreeUK!! Right it’s ultimatum time!!!! Either you permanently fix the never ending problem with coverage in PO15 by the end of this week or you lose me as a customer. Enough is ENOUGH. I am absolutely at my wits end now.
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Broken Three UK
(@Three_Is_Broken) reported
@MscharleneH @ThreeUKSupport @Ofcom That’s terrible but sadly I’m not surprised. They did something similar to a friend. Offered to cancel the contract early due to the terrible network then sent debt collector letters. When asked they had no record of agreeing to cancel early. Ofcom WILL sort this out for you 🤞🏾
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FBehpour
(@fbehpour) reported
@ThreeUK where is my money? Cancel contract, no email informing me and now I have to chase you up for my own money, just a clown outfit at its best!
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𝔅𝔲𝔫𝔫𝔶 ⛧
(@Mfc_EliaRei) reported
@ThreeUKSupport No, every time I try it just says no one's available, no queue time or estimated time. What an awful system
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Sean
(@GetReadyForWar) reported
@ThreeUK what a joke of a network. Once again my signal isn't good enough to load up a photo or video on Instagram. How you convinced me to buy a 5g handset I don't know. Your an absolute joke. I should have all my bills refunded.
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Bill Richards
(@Bill747Jet) reported
@ThreeUKSupport I’ve subscribed to your Broadband for 3 months. Noticing a pattern forming of much lower speeds midway through my billing period. Gone from 30mbps down to less than 5mbps. Are you throttling?
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LisaB
(@LisaB31551375) reported
@ThreeUKSupport I’ve had no access to my account or number. Customer service gives me different stories each times I call. I have gone around in circles trying to get my number back. The number was moved to Vodafone. It’s live now. The fraud is called Sim Scamming.
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Mathieu Camus
(@MathieuCamus) reported
@VodafoneUK do you guys ever reply? Still waiting on a phone to be exchanged and paying for an upgrade I didn't receive. 6 calls, 3 tweets later still nothing, great customer service so far!! Probably time to switch @EE @ThreeUK
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Karen is Correct
(@GetMeAManager) reported
@ellenrpeck @ThreeUKSupport Complaining won't speed up your issue. Infact, it will slow it down. You need to raise it with the fraud department. Call customer services and they'll raise it to fraud. If you speak to complaints, it'll be basically from customer services to complaints to fraud. Long winded.
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Elizabeth - lizzybuntonvlogs
(@shopgirlygm) reported
@ThreeUK I can't log in to the my3 app, or on the browser, the phone number log in box is greyed out, even on a different device. The my3 app has always been awful. Please rectify this