3 (Three) Outage Report in Prestwick, South Ayrshire, Scotland
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
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E-mailProblems in the last 24 hours in Prestwick, Scotland
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Prestwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (56%)
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Phone (19%)
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Total Blackout (15%)
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Wi-fi (8%)
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E-mail (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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3 (Three) Issues Reports Near Prestwick, Scotland
Latest outage, problems and issue reports in Prestwick and nearby locations:
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Ross Garrick
(@rgarrick_KTID) reported
from
Kilmarnock, Scotland
@ThreeUKSupport I don't have the tracking number but I have now received an email to say I owe £33 on a number I don't recognise which I assume is the broadband that I requested to cancel over 1 month ago.
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Ross Garrick
(@rgarrick_KTID) reported
from
Kilmarnock, Scotland
@ThreeUKSupport Was a refund for a broadband contract that I cancelled in April and have sent bacj the equipment unused. Had 3 live chats and recently was told that an investigation would be concluded in 24hrs and I would reciebe the refund. Really disappointed in the service I've recieved!
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Chris Coombs
(@CoombsieUK) reported
from
Kilwinning, Scotland
@ThreeUK wow your lack of customer service is beyond explanation. Advise someone they can leave for no cost on the 29th when they contact you on the 28th they are advised there is no cancellation fee BUT you need to pay 2 month plus 10 days #entrapment
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Ross Kilpatrick
(@RossKilpatrick5) reported
from
Irvine, Scotland
@BBCNews I didn’t get it, perhaps it’s a network issue? @ThreeUK @ThreeUKSupport
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Samantha Jane 🌕
(@sammiejane_9) reported
from
Galston, Scotland
@ThreeUKSupport It’s been over a year now. The Three store in Glasgow told me to turn off my 4G as the signal from Three couldn’t cope with demand. I get the upgrades but 12 months of issues I’m afraid I’ve had enough.
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Shaun Wilson
(@ShaunW1993) reported
from
Stevenston, Scotland
@ThreeUKSupport messaged a few days ago about my Gran needing help. I decided to help her upgrade on Weds and get new phone delivered. Said she would get it today but a text on the morning to say which hour slot she would expect it. She hasn't received anything yet.
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Brian Davidson
(@stumpyuk6) reported
from
Kilmarnock, Scotland
@ThreeUK Contracts up at the end of the month, contacted you 3 times and you can't match offers online. Even when the deal is with 3, through a third party! Don't think customer retention is high on your list #stayloyal #idontthinkso
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Angela McTaggart
(@AngelaMcT_0510) reported
from
Mossblown, Scotland
@ThreeUKSupport is there an issue with your systems? Can't log into my3 to pay bill tried calling 333 can't find my account tried again said error with system and call was cut off.
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Bobby Bumstead
(@BumsteadBobby) reported
from
Ardeer Square, Scotland
@soulrelocation @ThreeUK I'm experiencing the same problem , their signal has been getting steadily worse for the past year, areas that were fine before are now dead zones honestly thinking about changing network
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lucy mcghee 🏴🇪🇺
(@luluphooey) reported
from
Troon, Scotland
@ThreeUK the 4G service in glasgow is terrible
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weeyin13(JenJen)
(@weeyin13) reported
from
Troon, Scotland
@ThreeUKSupport is there a problem in the KA10 area as 4g is running at snails 🐌 pace...which is really unusual 🤔 😕 😳 😭😭
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weeyin13(JenJen)
(@weeyin13) reported
from
Troon, Scotland
@ThreeUK Hi any chance of a network check for KA10 6BQ...4g on but going no where...really really frustrating...please help...thanks
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Robert Jelley
(@boab400) reported
from
Ayrshire, Scotland
So, another day trying to cancel within my cooling off period on the phone with @ThreeUKSupport. Not enough staff to answer calls within 40 minutes yesterday. No one answering tweets
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Lynn 🏴
(@LynnMcMillan123) reported
from
Kilmarnock, Scotland
Thankyoooou @ThreeUK I was thinking about leaving as the best price pm for iPhone 13 was £56 but you managed to get it down to £38 pm. Loyalty can pay 👏🏼
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Ross Garrick
(@rgarrick_KTID) reported
from
Kilmarnock, Scotland
@ThreeUKSupport Ordered on 27th March online and been trying to cancel as soon as the modem was recieved which was a few days later. Been waiting for a pre paid ebvelope to send it back and now concerned that the money is going to come out before I recieve this and will be out of pocket
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Kirsty Macgregor
(@macdivaofficial) reported
from
Irvine, Scotland
@ThreeUK signal is terrible 😫😫😫😫😫 been trying to pay my phone bill for ages !
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vivianne sutherland
(@missviv_s) reported
from
Ayrshire, Scotland
@ThreeUKSupport This does not help as i still require a 16 digit voucher code & there is none printed on my receipt.
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Carl.
(@TisMeCarl) reported
from
Ayrshire, Scotland
@ThreeUKSupport That’s the first time I’ve gotten through to the UK 🇬🇧 call centre on @ThreeUK. What an experience (a bad one). Would try again to chat to someone offshore where they’re helpful. This guy was a joke. So pissed off, got a PAC code.
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Carrie Munky
(@carriemunky79) reported
from
Newmilns, Scotland
It's going to be a pleasure to cancel my @ThreeUK account tomorrow #robbingbleeps
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Ricky
(@RickyNotts) reported
@RonEveOfBromley @ThreeUKSupport Good luck. I had a remarkably similar situation and it wasn't until they fixed their online signal checker that they revealed my transmitter was having work. 4 different technical support agents didn't figure this out. I did. I was forbidden from cancelling without penalty.
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Matty
(@Hempomatt) reported
Please never go with @ThreeUK the service is absolutely terrible literally everywhere you go. Pay a bit extra and go vodaphone or EE. Never ever again
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Jo
(@chipmunkreading) reported
Hi @ThreeUKSupport I’ve been trying to use the Three Recycle website to get a quote for my old device but it keeps on telling me my IMEI number is wrong. It isn’t, I’ve double checked. I’ve tried on iPad and iPhone and get the same result. Any help would be great. Thanks.
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Ron Eve
(@RonEveOfBromley) reported
@RickyNotts @ThreeUKSupport Thanks that’s interesting. I’m ex IT, I use it in bridge mode with a MESH and some port forwarding. Support insisted I reset 2 times which wiped it… Even tho I’d done all this before calling. I get up to 300Mbs when it’s on tho!
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Info Hunter ⚽️🏇🏻🤩💷💶
(@infohunter5) reported
@ThreeUK I have no network coverage all of a sudden. Is the network down?
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nnn
(@nnnbit) reported
@ThreeUKSupport I am on a contract the manager at the three shop saw the fault said he would immediately replace it but as it was an online purchase I had to go complains online.Yes they have contacted me but no resolution in 2weeks 1 shop visit 4 phone conversations waiting for next call.
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The Ennuiasel
(@SonOfGibbo) reported
@ThreeUK can someone drop me a DM pls. Been trying to get some very basic details out of your customer service team for 10 days without joy and now they're telling me I cant raise a complaint... which is obv not correct.
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Edgelord Allen Poe
(@danofallseasons) reported
@ThreeUKSupport is your website down? Getting an access denied issue on web, and sim activation via the app not responding
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S A U L
(@sc_est93) reported
I’ve been with @ThreeUK for 13 years and I’ve always stated that I was going to leave them but my experience with them today is the straw that broke the camels back. They’ve got to be the worst network provider in the UK by a mile 😩
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Ron Eve
(@RonEveOfBromley) reported
@RickyNotts @ThreeUKSupport It’s good. I’m inside a 5G zone, but try round the house to find the best spot. Admin page shows signal strength. I got mine up to -86dbm varied down to -94. Room I thought would be worse was best by window. Speeds vary in daytime, but ok for streaming.