3 (Three) Outage in Newmarket, Suffolk, England

@ThreeUK @Three_Is_Broken Another unhappy Three customer😕. For Years no problem with Three. Now my wife cannot connect any data with Three. Looks like it’s time to move on.

@ThreeUKSupport @ThreeUK can you tell me how to get some customer service please. Been trying since Sunday on the live chat and phoning.

@ThreeUK Has anyone noticed that Three’s network seems to have fallen apart recently . My wife is with Three and just cannot connect anymore . Still she is at the end of her contract and has the pac code ready

@ThreeUK @ThreeUKSupport desperately need new masts and better signal in Cambridgeshire. A booming area with no reception. Don’t want to leave for @VodafoneUK after 15 years but...

@ThreeUKSupport . I have been a happy Three customer for many years. A few months my contract ended and I switched to a rolling sim only plan. I would like to upgrade but My 3 says upgrade over the phone or at a shop both of which I cannot do.

@ThreeUK I just want to congratulate Three for having a robust network . No problems streaming or making calls. Very different to @EE who’s network could not cope before the start of the virus outbreak and has now completely fallen apart.

@ThreeUKSupport I am a three customer

@ThreeUKSupport Very weird but I have a bar of 4G in the house, but she on smarty (three network of course) has none. iPhone 11 and iPhone XR respectively

@ToniOgilby @ThreeUK Basically, the same all over the UK and when you tweet they act as if IT HAS NEVER HAPPENED BEFORE

@VodafoneUK I think you need to contact @herdwick_gal who is still with you and in need of help with a problem rather than me - I’ve left Vodafone after over 15 years and gone to @ThreeUK

@gm8arv @ThreeUKSupport @ThreeUK Wait, sorry, I should have known this... SMS is actually sent over voice network and not data. Been a while.

@ThreeUKSupport It was a brand new order where I was only able to enter a billing address. It doesn't really matter, the main issue is i've not been able to receive or use the router and sim/data. I've tried to cancel and been met with a crap process, and now you've passed me to debt colletors

@ThreeUKSupport That wasn't an option when I placed an order. Either way I never got the router or have used it. Three can see this from either my account or the fact the router was returned to them? Not sure why it was passed on to a debt collection agency... scandalous

@ThreeUKSupport how when the phone continually resets ie turns off and on again...apps 'kill chilled' battery optimised...at 6am held up 15 mins...at a better signal location yesterday...worked ok

@ThreeUKSupport They use an iPhone and iMessage. They are using +44 and the message is sent but never gets to me. Stranded in mid air. I have an android Huawei phone.

@ThreeUKSupport I am out at the min so will do later in the day. FYI I have got a dielrect phone Num to the the technical dep, as this is ongoing issue with the mast here. So may ring them as well

@ThreeUK where can I find out what the resolution of my complaint is? I go on the chat and all they want to do is transfer my sim card (??) which got me in this mess in the first place!

@ThreeUKSupport It was sent to my previous billing address which I couldn't change due to my bank only dealing with people in monetary distress from being furloughed. I've just been on the phone and now have to call the debt collection agency directly to sort this out. This is absolutely stupid

@ThreeUKSupport This is getting beyond a joke. I've had about four days of acceptable service in the last month.

@ThreeUK’s network appears to be very poor in Twickenham Isleworth area, been ages since I’ve been able to use my phone for apps outside of a wireless connection.

@ThreeUKSupport Network has been beyond slow the past day or so in North Birmingham. Even sending this tweet is a struggle. Is this a known issue and if so when will it be fixed?