3 (Three) Outage in Ilminster, Somerset, England

Having a fun time with @ThreeUK check out there existing customer offer page. Oh hang on it's blank.

@ThreeUKSupport So I am finally getting the chance to try and sort out my broadband - been on the phone for 9.5 mins, the music suddenly stopped at 7.5 mins, now nothing!! HELP!!!!

@ThreeUKSupport So I got in touch, admittedly at 11.10pm, but no one to help.

@ThreeUKSupport I spoke to my branch, then called customer services!

Niche tweet but anyone on @ThreeUK mobile broadband find it just...dies. some time between 7-9 every evening I have to switch to my mobile (also on three). Makes no sense. Would have told @ThreeUKSupport but they never phone back when they promise...

@ThreeUKSupport Hard to say Petey. In the end I only used that for connecting Amazon echo etc, barely had enough juice to stream Netflix after 8pm. Thought the upgrade might help. Strange because my mobile is on 3 and it's fine...

@ThreeUKSupport It seems impossible to ever get through to anyone. I need to discuss my broadband as it doesn't work properly, but there doesn't appear to be any way to speak to someone via the phone line and the web chat is always too busy.

@ThreeUKSupport So asking for date of birth and post code from a random caller that hasn't proven they are Three is fine? I'll speak to OFCOM about that. What about the DD issue? I'm still a tenner out of pocket. And regardless, asking for friends/fsmiky to pay a bill is outrageous.

@ThreeUKSupport Usually 2nd, you tried on the 26th iirc. I've already reported this to my bank who are following the direct debit complaints procedure but have said its your responsibility to refund the £10 bank charge, they won't do it. Either way will never use Three again nor will my gf. 2/2

@ThreeUK @ThreeUKSupport Absolutely furious with your support staff, you think it's fine to call someone and ask for post code & date of birth?! NO! And request I ask friends & family to pay my bill?! NO! & changing DD date without telling me so I get £10 bank charge!? NO!

@MarcAllera @EE guys great you do various events, and flog bt tv etc but the core services really matter. I’ve had to purchase a sim pay monthly for £10 to be able to use my phone in Israel from @ThreeUK I’m a EE customer I’m not prepared to pay £1.80 per minute

@ThreeUKSupport It would have been about the end of January. He went into the local shop. As a new customer, he was offered £9 a month for 6 months, rising to £18 but I don't know how long the contract is for.

@ThreeUKSupport @ThreeUK why are u bothering with 5g when 4g is awful! I’m having to switch my iPhonex onto 3G just to search for things on google. It’s not my area as I work in multiple locations and it’s the same story.

@ThreeUK Signal for both data and voice is aweful again in LN4 area. Reported multiple times and have never received an update or improvement. Gone from 32Mbs to 2Mbs! Over a week now!

@Ofcom @ThreeUKSupport Thank you for sharing, no amount of persuasion or quoting the Equality Act would these Advisors and Managers agree to take my call via a recognised text relay service. I was actually hung up on by one Advisor and calls disconnected when transferring to Customer Services team.

@ThreeUK @ThreeUKSupport 7days have passed since I complained, you said the problem would be fixed, what a surprise, no it isnt. Useless

Bruv I get promised £15 for unlimited data, 20 days later it's £20 for unlimited data... Fix up your sales team @ThreeUK

@TeeteeMr @ThreeUKSupport I’ve been a customer for 6+ years thinking about it could be 8! They used to be brilliant! But really gone down hill!!

@ThreeUKSupport WiFi Calling down again it seems, do you have an ETA on restoration of service. I see others are reporting it too.

@ThreeUK The best network ever until 3 months ago. Don't know what is going on with you lot.. Calls constantly dropping out the data is shocking to the point Giff Gaff has better connectivity. I have been hoping this was a temp thing but 3 months ....