3 (Three) Outage in Highbridge, Somerset, England

@Scoutsscarter @ThreeUK I’ve had no end of problems with @ThreeUK as a customer over the summer... both for broadband and mobile. Still no apology or offer to discuss the problem.

@ThreeUKSupport Resolved in part.... but my written complaint received a letter simply asking me to call you.... to be told to reply in writing as they can’t deal with it over the phone....

@ThreeUKSupport Still with three as I had more than one account... wanted to upgrade my other one too but hit same issues as simply can’t talk to any one in mobile broadband customer service

Four webchats, 3 hours on hold and still not got through to @ThreeUK mobile broadband team... epic fail again with @ThreeUKSupport

@Three_Is_Broken @ThreeUK Have a look at my recent conversations with them. They have said about a problem with coverage and masts in our area, so work on it. Also keep asking me to do webchats which is totally unnecessary. I have even brought my own Wi-Fi booster and makes barely any difference.

@ThreeUKSupport @ThreeUK seems to be pretty much no way of contacting you for help at the minute. Just run out of data was hoping you may help for the two days before my allowance renews....as other providers are doing 🙁

@ThreeUKSupport signal has been poor past few months. Horrendous past week or so. Seen you are increasing my contract for the SECOND time within the 24 months... not having it, get in contact please.

@ThreeUK why am I paying for a service that NEVER works at my house - BS494EQ

@ThreeUKSupport your phone signal is absolutely diabolical and I havent had signal for nearly 2 months despite being told it would be fixed in a week. Tried calling 4 times today LOST SIGNAL EVERYTIME. Moving to EE as soon as my contracts up. Thanks for ruining my 2020.

@ThreeUKSupport I don’t know what Three are trying to do but the use of emojis is sending off the wrong message. I’m going to be filing a complaint to the Ombudsman.

@ThreeUK why’s the network down 😭😭😭😭😭😭😭

@ThreeUK @OnePlus_UK @B0atyOSRS @FNATIC loyal customer, big fan. fingers crossed!

@ThreeUKSupport This mornings ‘live chat’ seems to have solved the problem. I will wait to see if I no longer get two contract bills . I live in hope !

@ThreeUKSupport They have absolutely messed the whole thing up! I have no 4g, no phonecall facility and when I check the plan on the app I seem to have reverted to the old one. Each ‘chat’ tells me it will be ‘perfect and not to worry’ total nightmare! I’m paying for an invisible service

@ThreeUKSupport Ok I’ll try too, phone speaker not working but will see what I can mangage

@ThreeUKSupport I’ve tried a lot of things: powering off, switching ‘automatic’ on/off on Network Selection in settings and so on. Every app just has the buffer graphic and won’t connect.

@ThreeUKSupport But I’m a @ThreeUK customer. I don’t have an Irish number and am not contracted with @ThreeIreland

@ThreeUKSupport hi, it seems all mobile data, internet etc on 3G / 4G is unavailable for me whilst I’m in Ireland. Are there tech problems? Very common for me to come to EU and roam. Have been getting nothing for 24hrs

@ThreeUKSupport hi … I’m in Copenhagen and can’t switch on roaming or make phone calls even though it says I should be able to. Can anyone help please?

@EE @glastonbury Is this why my signal was so **** with @ThreeUK

@ThreeUKSupport is there a date when 3 will start rolling esims? I need to use dual sims and my contract is ending soon so I want to know if I need to change network in order to get an esim

@ThreeUKSupport I’ve sent attachments in pdf and jpeg. I’ve call your Indian call centre, begged to be put though to the uk. I’ve been to your stores and still they won’t help. After months of calls and email Three have still not resolved my issue. 07447458052

@ThreeUK @samaritans you’re not gonna be saving lives when we all kill ourselves when you STILL do not give us the records you promised us a month ago so we can at least have some piece of mind about what happened to our son/brother. you should be thankful you’ll never know how this feels.

@ThreeUK so youve forced new contracts and removed "feel at home"? What is your USP now? Nothing? You get crappier and less unique every year. How many days do I have to cancel my contract?

@ThreeUK Hi, you promised not to reintroduce roaming charges, yet you did. People would be far better ditching you and moving to a network who have so far kept their promise. @O2