3 (Three) Outage in Garstang, Lancashire, England

@ThreeUK Told you there was an issue @CH_Warrior89

@ThreeUKSupport Trying to find out when my number will switch over, no response from customer services. Beginning to wonder if I've made a mistake swapping networks!

@ThreeUKSupport after initially being impressed by your response to my original tweet it appears that was a false dawn. Very disappointing customer service from both your call centre and via the various DMs. Shame. I’ll be looking to move all of my contracts to a new provider

Contract for @ThreeUK is up in December. Start looking at other networks. Never felt valued and never any incentive to make you stay!

@brilee84 @Apple @ThreeUKSupport Doesn’t say that on there though does it. I’ve used Apple TV for 3 things ever, can’t say I’ve needed any sort of support for that... Tbh I’m not arsed about not getting it, just don’t think they should suggest something they then don’t give.

@elondems @ThreeUK I find the network and prices are as good as anyone else, it’s simply the customer service side that lets them down time and time again.

@elondems @ThreeUK I have to say roaming isn’t an issue with me as I don’t go abroad lol, always best to check these things. If it showed it was included they should have apologised and refunded you any costs...

@ThreeUKSupport Hi, I didn’t give a postcode as it wasn’t just in one small area, it was all across the FY1 3.. area. Seems better the last couple of days. Just an observation, when your service isn’t very good, probably not wise to criticise your customers questions.

@ThreeUKSupport the phone signal in central Blackpool is shocking today, every few minutes I am losing the ability to access the internet for it. Any particular reason or just another sign of your shambolic service?

@ThreeUK @ThreeUKSupport why have i just gone on the app to correct my direct debit details and it is in someone elses name and their account details? Data protection breach as i can see their billing details? Contactled live chat to be told noone can reply due to technical issue

@ThreeUKSupport @SkyHelpTeam right you pair of jokers. Please explain to me why I spend nearly £300 pounds a month to have an exceptionally poor internet on both my devices and my mobile data. I’m seriously getting pissed off with this. Sort your **** out in my area Ffs

@ThreeUKSupport Thanks, that doesn’t help at all but I don’t care, just like Three don’t.

@ThreeUKSupport @prene73 I’ve been cut off 3 times waited a total of three hours, they can take the money quickly but when you need help it’s a different matter. No excuse for cutting customers off.

@ThreeUK happy to take your money, not so happy to resolve any issues.

@ThreeUKSupport been trying to call and chat for over 2 hours, just need to return my broadband as not getting speeds expected and within 14 day cooling off period, hope you can help.

@woodbum16 @ThreeUKSupport No problem, hope you get it sorted soon.

@ThreeUKSupport I’ve just moved house and due to mistakes by @VodafoneUK I’m not getting connected until the 8th June. I’ve been relying on using my unlimited data with 3 for a hotspot but that stopped working yesterday, and I can’t access MyThree to find out the problem 🤔

Hello @ThreeUK @ThreeUKSupport Just got my bill today and the promised £30 credit (this was because of continual crap service) was nowhere to be seen. Can’t say I’m surprised at all.

@ThreeUKSupport I do have WiFi but I pay virgin media for that. When are you going to fix your network. I’ve been told your network is suffering because of the 5G rollout. Please fix it.

@ThreeUKSupport Don’t need day by day timeline, just an estimated time for the updates to have corrected the issues.

@ThreeUKSupport @andre81137478 You more or less said the same to me about 5 years ago when i was in Bath. You tried blaming a tree or high buildings, it was none of them. I joined @EE and magically never had a signal problem. You're lucky people have WiFi at home otherwise you'd get a lot lot more complaints

@ThreeUKSupport It's been awhile since November last year I have WiFi at home but when it goes down I'm left with this it rarely goes down. Ne84ny

@ThreeUKSupport My partner and I have only been playing the one game online together and it seems to be when we are both on that the issue occurs. The troubleshooting for the game says to make sure ports are open on my router which I can’t do as the the port forwarding option is not available.

What a useless network @ThreeUK is ffs

@ThreeUKSupport I’m having issues with a game. Their support says to check to make sure certain ports are open but port forwarding is not an option when I log in to the router on the browser.

@ThreeUKSupport Stratford is a busy part of London where high demand might be expected. Surely, it's just a matter of insufficient infrastructure/capacity? Please provide a reasonable time frame for improving this to a workable service.

@ThreeUKSupport Kristy - I'm also disappointed you've gaslighted me by hinting I should have used your accessibility services. Why couldn't I use an online chat function? No one wants be forced to wait 45 mins for an online chat service to sort a technical issue.

@ThreeUKSupport just joined you guys and literally EVERYTHING is rubbish about being with your network - you do know it's 2021 don't you ?!

@ThreeUKSupport Will there be compensation for no service for a few days?

@ThreeUKSupport They say they raised it but will close it if they don't njear from me but gave me no path to a resolution. They gave me your CS number the ones I spoke to before when they messed up the contract and when I was hung up on this is an absolute joke I just want the contact asked for