3 (Three) Outage in Garstang, Lancashire, England

@ThreeUKSupport I do have WiFi but I pay virgin media for that. When are you going to fix your network. I’ve been told your network is suffering because of the 5G rollout. Please fix it.

@ThreeUKSupport Don’t need day by day timeline, just an estimated time for the updates to have corrected the issues.

@SteveyAsp @ThreeUK @EE That what made me switch from three to ee , network congestion and the fact the 4g coverage from three in my area hasnt changed in 4 years, still no coverage, yet ee offer no 5g yet but 70-110mb 4g connection which is overkill but come in hand if my broadband goes down

@SteveyAsp @ThreeUK @EE Exactly. But three are making it sound amazing and reality its terrible, yet ee speed is not headline grabbing but very usable in built up congested areas which i would take all day long

@ThreeUKSupport It was. But having never missed a payment in 15 years you’d think this would count for something. Clearly not.

@ThreeUK imagine being a customer for over 15 years, almost never having missed a payment in that time, if ever, and being declined a second phone on the network. Absolutely terrible. Don’t be surprised if my own contract isn’t renewed when it’s up in a few months...

@ThreeUKSupport Tried that before. Im pretty confident it’s not my phone it’s your service. Three has already admitted my signal is poor at home, I have a discount to my bill every month as you know this is an ongoing issue. Other 3 users are noticing, and telling you, the same.

@ThreeUK I would like to make a complaint about your staff customer service skills. My home broadband isn’t working either

Hi @ThreeUKSupport we’ve been having issues with mobile data (both 3G and 4G) for a few weeks now. It’s incredibly slow and takes minutes for webpages to load. Tried soft reset, aeroplane mode etc but nothing improves it. FY8 2HS

@ThreeUKSupport iPhone XR bb3 0DU and no can’t get on there either.... getting a bit fed up with the signal issues

@ThreeUKSupport Nope. Not a chance Stephie. I expect you to be busier than normal but service at the minute is shocking. I’m looking at upgrading my phone very soon and with what has gone on I may have to look elsewhere which I don’t really want to do being a customer of yours for years.

Come on @ThreeUKSupport help me out, please.

@ThreeUKSupport still no network on mine, wife’s and sons phones... all day and still nothing 🤬🤬

@ThreeUK No problems so far my end even tho I'm in the effected area

@ThreeUK why is it that regular reliable customers never get decent rewards when they upgrade like to new phones etc

Any one else has a problem with @ThreeUK @ThreeUKSupport having the wrong information held on account then not talking to you because you can't verify the account details 😠😠😠

@ThreeUK You are seriously starting to irritate me now. You have the wrong details for me and you're overcharging me. Customer services won't speak to me because I can't verify my account because you have the wrong date of birth listed. Please can someone call me before ombudsman

Seriously can’t wait until my @ThreeUK contract is up, nothing but issues with the data. Bring on @EE !! #EE #ThreeUK

@ThreeUKSupport Been happening for a while... intermittent signal, no coverage and this is across the country. Paying well over the odds for my contact now I have compared to other providers. Feel really let down my you guys. We wanted to support new companies hence loyalty but now had enough

@ThreeUKSupport No everything's fine at home. The problem is away from home - only a couple of places but ones I spend a fair amount of time in. As I said in my previous reply, it's important that I can be contactable at all times currently.

@ThreeUKSupport If I thought it would improve anything I would do, but it never does. I’ll just avoid them as much as I can, and communicate with you guys via here or a local 3 store instead if I need help. Thanks though

@SuzanneEvans1 @VodafoneUK @ThreeUK Most leavers are stupid. Here's why.

Updated my pay monthly sim plan today with @ThreeUK. Was on Unlimited data and texts + 200 mins for £18 a month. Had been on it since 2015. Then hang on 🤨 Today I saw they were offering Unlimited data, texts and calls for £20 a month! No brainier.

@ThreeUKSupport went over my minuets but i had a cap on them and never got any notifications i was close to going over which I’ve had every time

@ThreeUK You asked. I told you I asked how much it would cost on your network, you haven’t told me yet 😂

@ThreeUKSupport IPhone xs max 256gb . Well the roaming and the wuntu was keeping me a loyal customer for the past few years so I’d find a deal which would suit me as I didn’t like a change but guess this time its gonna have to be

@ThreeUK @ThreeUKSupport Was considering renewing my contract for yet another year with yourselves but your wuntu offers are now so terrible I feel there is nothing left for me now

Given the recent run of terrible @ThreeUKSupport customer service, I suppose it’s as good a time as any to go back to @O2 👋

And the quality of said service from @ThreeUKSupport is disgraceful as well. Rude staff who really aren’t willing to help.

@ThreeUKSupport after calling up for 4 days in a row, and spending over an hour on the phone each time, the problem still persists. Joke of a company 🙄🙄

@JohnTillUK @VodafoneUK @O2 @ThreeUK Try @skymobile got a far better deal, and they use O2 network

@ThreeUKSupport Get right on it?! I sent you a DM 5 hours ago! #really 5 hours ago! Come on @ThreeUK I do expect more from your customer service.

@Pup_Scruff @EE @TMobile @O2 @VodafoneUK @ThreeUK Having seen how Vodafone treat my housemate I’d never use them (admittedly he’s not the best customer).

@ThreeUKSupport Hi, my 12 year old appears to have signed up for add ons of around £30 a month on to his £10 contract. How do I cancel these? The sim only contract is in my name. Thanks.

Dear @ThreeUK Why does your Wuntu app never connect to the internet? I really, really wuntu use it...

@ThreeUKSupport My wife has the same issue as well in the same areas. The signal is just weak and slow speeds. It’s frustrating as I love the Go Roam but this is a pain

@ThreeUKSupport In all honesty it is poor on both frequencies. It’s just slow to load anything, so frustrating

@ThreeUK hi, our friends are on lockdown in Italy, they are complaining of very poor service from you and being charged extortionate amounts for data, they are unable to contact their love ones, access Emails or do any banking, they are feeling desperate, please put this right.

Thanks @ThreeUK @ThreeUKSupport @Three_Is_Broken for the worst service in the UK. You will be pleased to hear I’m leaving you for @VodafoneUK

@SarahSaysuk @ThreeUK I know, I was just attempting to alert the Network

@ThreeUK disgraceful just wanting for my contact to run out and never ever i’ll use 3 agains in my life. Horrible

@FInbloom @Ofcom @ThreeUK Same here, add not being able to make a call or receive on top of it! They can’t even help me either

@SadieF @ThreeUK They didn’t tell you many people including myself left with 0 signal to receive or make phone calls or data. I have been unconnected for 14 days now during this Corona situation and all of this because it’s ‘understaffed’

@Three_Is_Broken @three_broadband @KathrynGwyneth @ThreeUK I would agree. Has been absolutely terrible.

@ThreeUK Terrible service... Will be going to competition as soon as physically possible!

@ThreeUKSupport had no signal on my phone for the past 6 hours

@ThreeUK awful company