3 (Three) Outage in Blackpool, England

@ThreeUKSupport after initially being impressed by your response to my original tweet it appears that was a false dawn. Very disappointing customer service from both your call centre and via the various DMs. Shame. I’ll be looking to move all of my contracts to a new provider

@brilee84 @Apple @ThreeUKSupport Doesn’t say that on there though does it. I’ve used Apple TV for 3 things ever, can’t say I’ve needed any sort of support for that... Tbh I’m not arsed about not getting it, just don’t think they should suggest something they then don’t give.

@elondems @ThreeUK I find the network and prices are as good as anyone else, it’s simply the customer service side that lets them down time and time again.

@elondems @ThreeUK I have to say roaming isn’t an issue with me as I don’t go abroad lol, always best to check these things. If it showed it was included they should have apologised and refunded you any costs...

@ThreeUKSupport Hi, I didn’t give a postcode as it wasn’t just in one small area, it was all across the FY1 3.. area. Seems better the last couple of days. Just an observation, when your service isn’t very good, probably not wise to criticise your customers questions.

@ThreeUKSupport the phone signal in central Blackpool is shocking today, every few minutes I am losing the ability to access the internet for it. Any particular reason or just another sign of your shambolic service?

@ThreeUKSupport @SkyHelpTeam right you pair of jokers. Please explain to me why I spend nearly £300 pounds a month to have an exceptionally poor internet on both my devices and my mobile data. I’m seriously getting pissed off with this. Sort your **** out in my area Ffs

@ThreeUKSupport @prene73 I’ve been cut off 3 times waited a total of three hours, they can take the money quickly but when you need help it’s a different matter. No excuse for cutting customers off.

@ThreeUK happy to take your money, not so happy to resolve any issues.

@ThreeUKSupport been trying to call and chat for over 2 hours, just need to return my broadband as not getting speeds expected and within 14 day cooling off period, hope you can help.

@ThreeUKSupport I’ve just moved house and due to mistakes by @VodafoneUK I’m not getting connected until the 8th June. I’ve been relying on using my unlimited data with 3 for a hotspot but that stopped working yesterday, and I can’t access MyThree to find out the problem 🤔

@ThreeUK imagine being a customer for over 15 years, almost never having missed a payment in that time, if ever, and being declined a second phone on the network. Absolutely terrible. Don’t be surprised if my own contract isn’t renewed when it’s up in a few months...

@ThreeUKSupport service in PR8 area is still shocking any update on why

Hi @ThreeUKSupport we’ve been having issues with mobile data (both 3G and 4G) for a few weeks now. It’s incredibly slow and takes minutes for webpages to load. Tried soft reset, aeroplane mode etc but nothing improves it. FY8 2HS

Come on @ThreeUKSupport help me out, please.

@ThreeUKSupport still no network on mine, wife’s and sons phones... all day and still nothing 🤬🤬

@ThreeUKSupport I have 3 separate contracts with Three. All still affected by the outage. All three have had their monthly tariffs increased in recent months, with only general satisfaction of service stopping me from switching them Please advise of a possible eta for a fix

@ThreeUK Nah, don't give a shit!

Any one else has a problem with @ThreeUK @ThreeUKSupport having the wrong information held on account then not talking to you because you can't verify the account details 😠😠😠

@ThreeUK You are seriously starting to irritate me now. You have the wrong details for me and you're overcharging me. Customer services won't speak to me because I can't verify my account because you have the wrong date of birth listed. Please can someone call me before ombudsman

@ThreeUKSupport my 4G is not working in CM11NU area. Has been on and off working all week. 3G is very slow also

@ThreeUKSupport Hi there, I am having issues accessing my three 5g router. The certificate has been revoked meaning I need to do some dodgy workarounds to get on there; problem is now I need to get on there to get my SMS OTP for my three account.. so I am blocked getting support

@ThreeUKSupport Still not working 🙁

@three_broadband @ThreeUKSupport Please please please PLEASE let me speak to someone UK-based about my account problems. I've had 10 hang-ups from the Indians because they keep blaming other departments. PLEASE. You have the worst customer service I've ever experienced.

Once again within less than a month of getting the WiFi fixed (after 10 days) my @ThreeUK 5g hug has broken down. Once again, I’m told it’s not a network issue but my computer! So frustrating. @ThreeUKSupport

I need to free myself from the shackles of @ThreeUK terrible customer service 🥴🥴

@ThreeUK wow guys! your customer service might actually be the worse I have ever had period. And I’m a loyal customer. Smh

.@SMARTYMobileUK should rebrand itself as IncompetentMobileUK.. How in the hell can you ahem *lose* an incoming ported number from @VOXI_UK ? Maybe it's time someone at @ThreeUKSupport had a rethink about allowing you incompetent twits to use their network. Fuming.

@ThreeUK @ThreeUKSupport I have been unfairly discriminated by Three and my line suspended even though I am a loyal, rule abiding customer. I am now stuck outside UK with no access to my bank accounts due to Three. This is absolutely ridiculous!

@ThreeUKSupport It’s great when two big companies blame each other and the customer is the one that loses out!