3 (Three) Outage in Exmouth, Devon, England

@Teshiburu @Three_Is_Broken @ThreeUK @ThreeUKSupport @EE @HuaweiMobileUK Thank you. Yes, that’s the same as mine. I just emailed @HuaweiUK support to see if there is an update and if so how to get it and install.

@ThreeUKSupport Think it’s pretty clear if you read any of my tweets what the problem is. Not wasting any more of my time talking to you via chat or phone. All I want is an answer to my latest Resolver message or clarification that my case is still open. @Three_Is_Broken @Teshiburu

@Three_Is_Broken @Teshiburu @ThreeUKSupport Resolver case is still open it seems, but they keep saying they are closing email support. I’ve had no reply to my latest message to them for about a week now and then got that text I shared here. #noideawhatsgoingon

@ThreeUKSupport All you did was fob me and others off. No solutions offered until I tried to cancel early. I was lied to and then the lies were denied. My complaint stands! @Three_Is_Broken #dontmakemelaugh #youdontcare

@ThreeUKSupport Yes I’m in the midst of a complaint via Resolver. Only had one coherent reply, the rest are incomplete auto replies or confusing. Can’t log in to MyThree. It says my password is wrong but only option to change is via text to my now not working sim number.

@Maverick2405 @ThreeUK @LiamGreatrex Well I wouldn’t be surprised! I’m on @EE now and so much better! It’s a shame as I’ve been with three years and never had that many issues. Seemed to have dropped right off

@Three_Is_Broken @Teshiburu @Huawei_Europe @Huawei @ThreeUK I don’t believe it is the HUAWEI Router and switching to 3G was no better for me. I tried that ages ago (no thanks to @ThreeUKSupport ) who only suggested that ‘fix’ during my call to cancel.

@iansteele @TTSShumba @ThreeUK @ThreeUKSupport @EE Hi Ian. Nothing has changed. No software update applied by @ThreeUK No improvement in data. I will be calling to cancel as soon as I get chance. I expect a long phone conversation.

@TTSShumba @ThreeUK @ThreeUKSupport @EE @iansteele I’ll let you all know in the next day or two. @ThreeUK deadline for fix is this week. In the meantime, @EE have been super helpful.

@Three_Is_Broken Just been on the phone again to @ThreeUKSupport for ages. They’re blaming Hauwei still. Hauwei 311s Mobile Broadband Router Software fix promised by 18th July. We shall see. #notholdingmybreath #lastchanceforThreeUK

@ThreeUKSupport OK thank you. It’s not just me having this bad experience is it, so I really hope you can get this fixed quickly. I’d prefer not to have to switch to #4GEE Mobile WiFi but #timewilltell #threehomefi #notcurrentlyfitforpurpose @iansteele @TTSShumba @ThreeUK @EE

@ThreeUKSupport The issue is with #hauwei 311s-220 4G #HomeFi unit supplied by @ThreeUK. Read previous tweets & you’ll see I was told by your phone tech support person that this is a known HUAWEI software issue. All I want to know is have you fixed it or am I just seeing speed fluctuations.

@ThreeUKSupport EX7 0PQ, EX7 0SR. I already gave this here, also reported via support form on three website and also to @ThreeUKSupport phone support. Never got a reply or update from website form as it only has the option to update via text! No good if I don’t have a @ThreeUK mobile is it.

@ThreeUKSupport I was not told of any issue prior to calling Three technical support yesterday to complain. As soon as I said I had a HUAWEI HomeFi router, he said “I know exactly what the problem is. All those routers have corrupted software, we are waiting for a fix but don’t know when”.

@ThreeUKSupport EX7 0PQ is nearest. 4G signal itself is strong, HomeFi WiFi download speed is the issue. I did not speak to Hauwei support, I spoke to Three support. It was Three support told me about the known software issue, but could not say when it would be fixed.

@ThreeUK @Hauwei HomeFi virtually unuseable for weeks. Tech Support say known software issue. No known date for fix. Not happy. Please sort this out as a matter of urgency. #threehomefi #rubbishinternet #pleasefixit

NEVER START A CONTRACT WITH @ThreeUK! The handset I got 12 days ago had broken, the store won't accept it back and their #customerservices all contradicting themselves - one department is happy to help then the next won't help at all! AVOID AT ALL COSTS! #NoHelp #NeverAgain

@Payforit_Sucks @nuyoo_fitness I got a refund after 3 days after having contact with Sara the UK customer service manager. She was excellent. The call centre staff were abrupt and rude. @ThreeUK have apologised and given me £50 as an apology too. It should never have happened

@ThreeUKSupport It seems to be flitting between five bars of 3G, although it seems rather slow, and a single bar of 4G which is woefully slow. Ive restated both our phones, it’s made no difference.

I was already on a pretty good deal with @ThreeUK (£20 a month for unlimited minutes & texts and 100 GB data) but I've just upgraded on their "Black Friday" deal (ugh, sorry, hate the concept) to unlimited data too, still for just £20 a month! Not bad 😀 cheers @ThreeUKSupport

@virginmedia Yes it's showing an issue now. Oddly 4g on @ThreeUK is really slow too :-(

@ThreeUK 1/2 what's going on with the network 3 days now it's been down I've switched phone off & on it comes back on for a min ....

@ThreeUKSupport 1/2 what's going on with the network 3 days now it's been down I've switched phone off & on it comes back on for a min ....

@ThreeUK RG21 7AW - can you please have a look signal issues at this postcode. I m using iPhone XS. Data get really slow on this location

@ThreeUKSupport I took the 15% discount but I should have terminated my contract. The service is worse then ever!

@ThreeUK why is your NETWORK SO SHITTTTTT

Beware @ThreeUK they are getting people County court judgements, even though they are not with three network. Ombudsman will be contacted. Customer service with three is non existant.. BEWARE ALL...

@Three_Is_Broken @ThreeUKSupport And why it takes them ages to reply is beyond me considering they 'work' til 9pm. Useless service, both network and customer. 🙄

When your upgrade on @ThreeUK never gets delivered by @DPD_UK , and neither want to investigate the matter or actually deliver the handset to the CORRECT ADDRESS, because DPD have a signature from someone 'ethnic', so I must have the phone.. shocked & appalled. AWFUL

When your upgrade on @ThreeUKSupport never gets delivered by @DPD_UK , and neither want to investigate the matter or actually deliver the handset to the CORRECT ADDRESS, because DPD have a signature from someone 'ethnic', so I must have the phone.. shocked & appalled. AWFUL

had such awful service with @ThreeUK lately and now i receive a letter to say they're increasing the cost of my tariff by £6...

@ThreeUKSupport time for my annual tweet after the Apple announcement. Three needs to let us know when it’ll support eSims. I dot want to leave but I also want to upgrade my Apple Watch and make full use of what they offer. No fobbing off, some definite info please.

@ThreeUKSupport I'm having problems with the 3 app on my phone. For the past 2 days I haven't been able to refresh how much credit I have left and I'm fed up that I have to keep calling 333 to find out 😫