3 (Three) Outage in Shotts, North Lanarkshire, Scotland

@ThreeUKSupport have had network problems for a couple of weeks now, support team claims it's to do with the device but 3 website says there's an issue

@ThreeUKSupport I'm still not a happy customer to be honest but it's been resolved

@ThreeUKSupport honestly terrible customer service from you today. Beyond hopeless

@ThreeUKSupport I’ve just paid my bill using the app since there’s a problem with the website and the money is out my account but it’s still showing I’ve got to pay it

@ThreeUK hi I’m trying to top up my account to buy an add on and it’s not working. I’ve tried on the app, on safari and on Firefox on my iPhone and my MacBook and it won’t let me get any further than putting my address in

@ThreeUKSupport really disappointed that ive no signal in my home or unable to get phonecalls through. Called up to get a new phone only to be told ill not get a better signal elsewhere and the contract will be more money than the other provider. #byebye3

@ThreeUKSupport please tomorrow on this issue thanks

@ThreeUKSupport I gather my house phone number was bombarded by a serious of nuisance calls from persons who were supposedly representing Three today while I was out at work today. This is not normally like Three with its excellent friendly customer care support can U DM me back

@ThreeUKSupport Forget it, you’ll just put it into a search and tell me their are no issues. Useless service.

@ThreeUK But Apple Watch cellular support still isn’t. Any info on if it’s coming?

Poor show that @ThreeUK still isn’t supporting #AppleWatch

@VodafoneUK I’ll choose to go with a better mobile provider, once my contract comes to an end! Can’t wait to leave @VodafoneUK. Looking forward to see what @EE @ThreeUK @tescomobile can offer and how professional they are and treat customers #vodafonearecrap

@AlastairPeat @ThreeUK Hi Alastair, prior to November 2017, iPhone handsets would lock to the first network they were used with, if your handset is locked to Three, they should be able to get it unlocked for you - Jade

@ThreeUKSupport The Web chat was where my details were compromised is there not a way of speaking to you personally I am currently still on hold to your Indian call centre 24mins in with no help and no calls from your security as promised - I have taken names and times of all calls if needed

@ThreeUKSupport currently 45 minutes waiting for an issue I was meant to call you about immediately. Seriously frustrating. Live chat not available. Am listening to the same music which is clearly on a 10 minute loop. Feel like giving up and allowing my account to be hacked..

@ThreeUKSupport You’ve been saying esim support is coming for years now! At least give your customers an idea of how much longer we will have to wait for this feature. Or you may find yourself losing customers rather quickly since most other carriers now support esim @Apple watch

@ThreeUKSupport I got my phone stolen & I have been waiting for over 50 minutes on the phone to talk to someone to blacklist it. Your live chat is also off. I fail to see how is this a 24/7 service. #three #poorcustomerservice

Real life scenario for @ThreeUK and @CPWTweets - I bought a new iPhone 7 3 years ago from Carphone, unlocked. Walked down street and bought sim only deal from Three. Now moving to Sky Mobile and on inserting new sim, I find the phone is locked to Three.

@nikkideruijter1 @ThreeUKSupport help her please

@ThreeUKSupport I’ve had no signal for a day now and tried all usual ways to reset with no luck. Can you look into this with me please - can’t call 333 !!!

@ThreeUKSupport your customer service sucks, I spent 26min on the phone trying to complain about my MiFi not working. I don't want to talk to your online chat as they seem to be forced to resolve things at first point contact on pain of death. What is wrong with your company!