BT (British Telecom) Outage in Yarmouth, Isle of Wight, England

@bt_uk Your customer service team member today was patronising, preaching policies, and exclaimed im a 3rd party account holder. Over many years I have always been able to make enquiries on our account. A 30 min call turn into a headache, I was refused a manger unrealistic complaint ❓

@bt_uk Please can you let me know how I can get a 2nd disk for whole house WiFi? Current WiFi is intermittent & causing video call problems. Thanks

@btsport why do I pay for your channels with BT Broadband and its still the shittest veiwing experience ever. And if my Broadband speed is ****. Dont sell me the service

@btsport how can you sit there and allow the likes of @RobbieSavage8 @chris_sutton73 Steve mcmanaman and Co speak so much rubbish on your shows. Obviously show a clear anti nufc fans agenda. How can they not report on how bad nufc are under steve bruce. The stats are there for

@bt_uk Thanks. I just hang up on them but wasn’t sure if there was a centralised effort to track them - I’ll fill in the link.

Classic @bt_uk stitch up. We get 0.4mb upload speed which is less than the USO for internet. The USO helpdesk (run by BT) tell me I need evidence from my service provider (also BT) of this and my service provider (BT) tell me they can’t provide this. Toothless legislation

seeing this game is on has reminded me to cancel my @btsport subscription. No point in paying for a stupid football channel which puts the score in the wrong corner of the screen and only shows Premier League games now that Norwich have been relegated. #NCFC

@bt_uk do you have any issues with internet in the SO41 postcode please ?

@Agent2675 @bt_uk I did, he’s says it’s not him, but it’s coincidence it went down as soon as he arrived. I will wait for BTs reply. Thanks.

@bt_uk @codybartlettt SO45 area internet down for the last hour now

@codybartlettt @bt_uk Yep, ours is down too. Same postcode

@bt_uk Crap service

@btsportscore @btsportfootball @btsport @premierleague @julesbreach @RobbieSavage8 @chris_sutton73 @mrjakehumphrey Terrible decision

@mrjakehumphrey @btsport It needs some work in the grounds. I was at Old Trafford last week and we really didn’t know what was going on. But that doesn’t negate the fact that we absolutely need VAR in the sport and the issues can be resolved.

@bt_uk I've already spoken to your support team but as by the time the service could be restored I'd be moving and I really don't want the switch to my new address to be messed up also I will have to live with it. Just don't mess up the move date and services...

@bt_uk Done. Please, please help, I can’t work without my connection

@lynne_drummond @bt_uk I think that’s the problem they have us backed into a corner as they know we need the service they provide.

@bt_uk Help please. I can no longer use my work VPN with my broadband. If I tether to my mobile phone it works. So therefore it's a fault with BT. Fix please

@bt_uk there's a problem with our bill and we can't through on the phone can someone respond???

@bt_uk when will the Fibre feed be reconnected in Crich, Derbyshire? It went off yesterday, I have no information, no text messages/emails/phone calls and staff that don’t have any idea either. Not a great service !!

@bt_uk Would you not check the area you are sending the engineer to first and then if there is no way you can actually connect the customer for an extended period of time maybe communicate this to them and maybe they would not then be left without reliable internet ???

@bt_uk So glad you shut down my line and broadband several days before I actually move. Let's hope you can sort out the service when I move to my new house. #bt_uk are useless!

@bt_uk internet down in Southampton??

@bt_uk business line fault on 1/3, was marked as resolved but same problems & reported again 3rd March again shown as resolved but less problematic. Reported again 11/5 marked as resolved but far worse reported again 20/5 marked as resolved and reported again 20/5 still open.