BT (British Telecom) Outage in Wadhurst, East Sussex, England

We still have a fault with @bt_uk broadband. If I log into my account it tells me all is fine, despite being sent an email from them that says they currently can't fix it. On and off all day. Impossible.

Would you believe it, despite all the calls and messages, my Dad is STILL without his landline. It has been nearly a month! He is 88 and in poor health. @bt_uk I implore you, please get in touch with my brother @MartinHowitt and tell us what the hell is going on!

@bt_uk It doesn't work.

Another day, another non delivery of @bt_uk broadband service!

@MarcusGrenfeld @bt_uk Yes. Unfortunately it's an external problem.

At what point of not delivering the broadband service I pay for, should @bt_uk reduce my monthly fee...? It's been impossible to work this week, countless promises of being fixed and yet still it's still on and off in Hawkenbury.

@bt_uk Please let my last quote tweet, can no interim solution be offered?

Currently in a phone queue to @bt_uk customer services, 20 minute wait!

My 88yo Dad is home alone, his landline has been down for over a week and we have no way of contacting him. My bro @MartinHowitt has rung @bt_uk every day and despite their promises, still nothing. Dad is recently out of hospital and we are worried. @bt_uk WHAT'S GOING ON?

. @bt_uk there seems to be a problem with sending and forwarding emails. Is this a common issue?

@bt_uk I had an email today about the need to update email settings. I am really unsure how us roving amateur family tech-support people will ensure that our distant elderly relatives won’t lose their essential email during #lockdown

Thanks to a broken Sky dish I'm having to watch the BTSport version of Gillette Soccer Saturday.... it's like watching the BDO darts once the PDC has finished.

@bt_uk yet again told my bill would come down after I renewed it but just checked my account and its actually gone up what a load of rubbish

@bt_uk That would be sensible, in the meantime I guess I'll be paying for a service I'm not getting..

@bt_uk Yes Paula I have reported it but theres no engineer available until 2/8, my fault ref is VOL055-416379784342, seems so many residents locally have the same problem, I think one engineer could fix all the problems in one visit

This is absolute Bull shit and i pray that people all ready paying the BT subscription cancel in their droves as a result shame on you @btsport

@bt_uk I have to say your customer service is abismal. I have been waiting for a call back for 3 days now to sort out me billing issues and contract. Looks like I will have to find somebody else

@tundeajayi999 @btsport When people get to talking about boxing where ever they are be it a barber shop,cafe anywhere they talk about all boxers especially ones that have been unified world champs i hope Yarde can do it but to down play Kovalevs achievments is foolish

@bt_uk Or why the 4G hub never came? It said it was supposed to arrive by 7pm. I didn’t believe it would be same day, but we are now 4 days on and it hasn’t arrived.

@bt_uk Do you know why the engineer never came?

@btbusinesscare my renewal have increased by £10 per month thats £1 for each month I have been a business customer, what a reward! Nobody answers the phone support line and online chat tell me they can't access my renewal information... such great #customercare

@BTCare how does someone get in touch with the call centre? I keep getting an automated service which isn’t helping me. I appreciate you are busy with people working from home. It’s RE: broadband connection

@bt_uk Any chance you could fix my broadband? 🤔

@ThatLozzie @Liam57119750 @bt_uk Funny how all this guys replies have likes but yours doesn't, but as long as you believe what you WANT to be true you'll never change, ignorance comes in all shapes and sizes, because you maybe have come across hate it doesn't mean everybody is the same.

@bt_uk we finally got an order in for fttp last week with an installation date of tomorrow - today I’m told there is a delay and no new date given.. meanwhile stuck on speeds of 2mbps. No proper complaints process, customer service staff don’t care

@bt_uk having the worst customer service experience with you - called to get fttp in March as next door neighbours have it. After months of incorrect information, delays and many hours on the phone to you..

The service from @btbusinesscare I have received is no disgusting, that the communications ombudsmen has started a formal complaint early. Still waiting for a call today, shocking actions from a company who is supposed to be the industry standard.

What a joke @btbusinesscare is… I’ve been waiting five weeks for a resolution to my issue. Still no install, promised a call from a manager twice with no call and all because departments do not communicate. Then I was sent a bill for no service! (Pt1)