BT (British Telecom) Outage in Upton upon Severn, Worcestershire, England

@bt_uk Who is Director of Customer Services for BT UK?

@bt_uk I have a serious complaint and can get no response from you.

Jesus Christ how bloody biased are the @btsport commentary!!! So bad I’m suprised they can breath being so far up the *** of city! Thought they were supposed to be impartial?????

@seanbaker87 @bt_uk It's a joke ain't it! We've paid every month for last two years for **** WiFi then get hit with that 😡

Never using @bt_uk Internet in my life again, robbing bastards, poor Internet over the last 2 years with drop outs non stop then being charged £400 after we've moved house looool, shocking.

@bt_uk quite possibly the worst customer service I’ve ever experienced. Was supposed to be connected after moving nearly three weeks ago. Nearly 6 hours on hold, cut off three times, passed from pillar to post and still no service! Absolutely pathetic!

@btsport .. anyone else experiencing poor coverage? The live football is very 'jerky', certainly not the quality that we expect to receive when we've paid good money. Thoughts please.

@BTCare how do I speak to someone about my contract and issues I have

@WBA performance on a par with @btsport commentary. Very poor. I thought the commentators would be better than this. #yoyo #SOUWBA

@bt_uk Hi, until recently now shortly after the SSID was changed to BTWifi the option to login with a Fon account was removed as per my screenshot above.

@bt_uk Have no signal on all ITV channels, pictures freezing or breaking up, no issue with any other channels. This happened last month too! Any ideas. Have returned channels!

@worcesternews since the interview i did with yourselves yesterday morning before the government explained their plans for small buissnesses we have had positive support from both @SkySportsPub and @btsport who have suspended our monthly fees and also our 1/2

@DFletcherSport @btsport Steve mcmanaman is quite a good co commentator but please no more Liverpool matches! Embarrassingly biased!! Cannot help himself!

If this fight is a let down tonight I’m gonna puke my ring up !!! #tysonfurythegypsyking #TysonFuryGypsyKing #TysonFury #WilderFury2 #FuryWilder2 #btsport #boxing

We were then promised temporary copper but of course that has not been delivered and we don’t have anything still! I am so disappointed and dissatisfied with the help we have been given and we are all so annoyed we still have no broadband @bt_uk @WeAreOpenreach @OpenreachHelp

@DreamflightPat @bt_uk @BTCare please help @DreamflightPat

Unfortunately we have had problems with our phone lines now for over a week. @bt_uk this is unacceptable and is seriously impacting our business.

@btsport thanks guys. The sole reason I stick with BT TV is your European football coverage. When you can’t broadcast a signal for the EUCL quarters, it diminishes your appeal

These #VAR decisions are ridiculous. If they stopped watching replays in slow motion Kyle Walker would have been sent off on Sunday and Danny Rose would not have been deemed to have handballed. @btsport

@mustbecwaced @bt_uk Time you where getting hold of BT chief executive. @bt_uk absolutely pathetic the customer service you have received. They should be paying you for having to use your mobiles, sorting the problem and apologising for for everything they’ve put you through.

@bt_uk The engineer came today, needing access to house. He and I both hope that the problem is fixed, though we’re not sure how. I was merely pointing out the anomalies in the computer-generated conversation.

@bt_uk I’ve been waiting all day for a call back and a call comes to my landline rings once and then hangs up! (17 May Complaint ref: VOL013-587562504305 A manager please call before 2pm today) still waiting! My notes say call my mobile!

@bt_uk I’m still waiting for a manager to call. This is getting beyond a joke. I want to resolve the complaint and move on.

@jamclarkey @TinManVlogger @bt_uk Mobile network coverage doesn’t extend to all parts of Hertfordshire, let alone the UK though - even if you are in a position to afford it.

@bt_uk Still no Internet… and it’s Wednesday, the day we were told our service would be restored by “at the latest”. When is close of play for your engineers?

@jamclarkey @markwilkinson1 @bt_uk So if the end user doesn’t require or want a more expensive fibre service They will be made to move as they will no longer have a phone service ? So if that’s the case would it be considered that they are being forced to a more expensive service just to have a home phone ?

WiFi & subscription channels from @bt_uk went down monday morning. Reported it online and got an email about an open case. Since then I've had no contact about what's happening and the date keeps changing when i check. Almost out of data on phone and i need wifi for work things

@TinManVlogger @markwilkinson1 @bt_uk I believe the deployment strategy for Digital phones 1st moving those customers who are on a full fibre service. There's another Openreach programme that introduces copper stop sells when a fibre services becomes over 75% available. Meaning end users will need to move onto fibre

@bt_uk As a shareholder and a customer, I would prefer you to concentrate on your core business ! Jumping on bandwagons is neither big nor clever.