BT (British Telecom) Outage in Tuddenham St Mary, Suffolk, England

@bt_uk Don't worry about it I've solved the problem myslef, and I've been told I can't change the account name even though I've paid for it for 6 years, I don't live with my sister who originally organised it and I always change my package without any issue but hey ho!!!

@BTCare @bt_uk The more dealings I have with your customer service and website , the more confused and frustrated I get.

@bt_uk hi. I changed my contract the other day (slightly cheaper tariff). I keep getting texts saying I’m a new customer and I can transfer my number across. Assume these texts are generic as am staying with BT. Only thing I’ve changed is cost of tariff

Sorting out my father in laws accounts. He has #dementia. @TalkmobileUK terrible and unresolved - had to resort to email and who knows how long that will take. @bt_uk absolutely brilliant and went the extra mile. I know who my business goes to in the future

Fair play to the @WeAreOpenreach engineers tonight. Internet went off in village #fordham about 3pm (I think thanks to some roadworks for new housing estate) . Way past midnight and the engineers still at it trying to fix. Great effort lads @bt_uk

I wish @btsport would stop moaning about the quality of football and just commentate on it. Let me make my own mind up on how good the game is rather that you telling me that it’s shit by 3 different commentators.. all I’ve heard since the 15th minute. #UCLFinal2019 #UCLfinal

I wish @btsport would stop moaning about the quality of football and just commentate on it. Let me make my own mind up on how good the game is rather that you telling me that it’s shit by 3 different commentators.. all I’ve heard since the 15th minute. #UCLFinal2019 #TOTLIV

@bt_uk Not really helpful - I’m not a BT customer but the problem is with BT equipment, I’ve reported the problem to Openreach twice but nothing has happened. Can you give me any more help?

@bt_uk cannot express how slow the internet is. Can’t upgrade to fibre nothing... what’s the point on owing a game console 🥴

All-day today I've got over 100 ping in COD. I need help with my internet. In the last 3 months, I've been with @VodafoneUK @SkyUK, and now I'm with @bt_uk. I had the same package with them all which is a standard 45-60 download (which I do get). 1/3

@btbusinesscare 4 engineers later and still no apt service! Maybe you should show the engineers

@bt_uk We have everything on wi fi so this is an issue phones and devices for work.

@bt_uk any reason that the landline and connection is down in my area and the estimated fix time is Wednesday 30th over a week doesn't sound normal? I assume we will be receiving a refund for the time that its down!

@loggerz @bt_uk I've tired Vodaphone, sky and bt in the last 3 months and im having the same issues all the time

@bt_uk Hi We know the line is working but the speed isn't what we pay for the signal is shockingly intermittent and it is consistently dropping out?

The @AmazonPrime app on the @bt_uk set top box is the most glitchy, broken, crash-prone app I've ever come across. I just want to watch @JeremyClarkson corral some sheeps...

@btbusinesscare what a shocking service from BT all round! Service started going wrong March this year! 4 engineers later still not fixed! 5th engineer supposed to come today but no show! Having a small business this has been very costly for me! Now looking for decent provider!