Is BT (British Telecom) having an outage in Ryde, Isle of Wight, England?

@BTCare Yes. You’ve cocked up the transfer of my phone and broadband. Without service for 4 days so far and told won’t be resolved for up to another 7. All BTs fault but no one is willing to try to go above and beyond to sort it out…

@BTCare i missed the call, was taking a parcel in. The voicemail seemed to think this was just one issue but i wanted to discuss the many issues i have with BT. Please phone back

@LivTheDreamUK @BTCare @virginmedia unfortunately we cant get Virgin down here or we would have gone straight with them again - the best company for Broadband and TV in my opinion.

@BTCare i was chatting to an advisor for 40 minutes last night, then my internet dropped out, meaning the chat was ended. May i suggest that a manager calls me to rectify this, i am going to cancel my contract and expect not to have any arguments as im getting a crap service.

@BTCare somebody needs to call me. I want out of my contract as im not receiving the service i am paying for.

@BTCare no, still waiting for my internet to come back on, im standing right next to it as i need to use the wifi (which cant be guaranteed anywhere other than 2 feet away) and i refuse to waste anymore money on phoning BT just to be fobbed off with the same crap.

Just got told by @BTCare that my "connection was stable" as my internet dropped out again.... and i have to pay for this shit.

@BTCare I'm sorry Clare but when you have received the (awful) level of service i have received over the past year, and the rubbish i have been fobbed off with, you can understand I'm going to be slightly perturbed now (to put it kindly)

@BTCare soooo, thats now 5 times in the last 24 hours our crappy internet has dropped out. The service we get from BT is nothing short of shocking. All is ok is what they will say (oh yeah, nd give us your money for a crap service)

Good fight #TysonFury should of knocked him down before the end #btsport

@irishandym513 @BTCare Poor service

@itchypaws @bt_uk @BTCare I’m switched off of BT to @zeninternet great service. Nice router you get too.

@BTCare I am with BT & have been for nearly 12 years. I haven’t asked to change as want BT Sports - also have BTTV. Strange as I have had similar with British Gas. Also as I am part deaf I am unable to call the number in the message. Can you help at all? Thank you

@BTCare new BB supposed to be live today. Been down for hours now, read up and I see normal is just a few minutes between old and new provider so my confidence I’ll be up & running by midnight as you promise is low.

@BTCare I had the audacity to believe BT had finally fixed years of issues yet 2 weeks later I'm still dealing with flashing orange and no internet and a crackling line. #BT_UK

@BTCare Engineer came to my house. The internet is slower and does not load. !! I am watching a programme on ITV online that reloads every 2 minutes. 60 minutes programme will take 3 hours. This is just awful.

@BTCare Not quite what happened .... left hand not knowing what right hand is doing describes it best! Apparently the issue is to do with the new fibre ..... Open Reach are being very helpful.

@BTCare You don’t resolve problems, you create them

@btinfinity @BTCare @limehouse55 BT Infinity super slow not working again. Absolutely shocking service and equally shocking customer care as they don’t care ! Won’t admit problem in EH55 we’ve never had the promised download speed.

We asked. We also asked what compensation we could get. They ignored us. They also removed our access to FON, presumably so we couldn’t go online and bother them/tell everyone how monumentally awful @BTCare are. 11/12

@BTCare once again reorganised the installation, this time for 6th November and once again it was cancelled. So he called them again yesterday evening. They said the issue was that @Openreach didn’t know what kind of line they were putting in, and that 6/12

Installation had been cancelled. We rang to complain and reschedule. @BTCare said it was a problem with @OpenreachHelp and said they would ring to give us a new installation date. We gave them until Monday this week. They never rang. 3/12

@BTCare wonder if BT will ever acknowledge my email complaint follow up the numerous phone call or chats as problem still not resolved #terrible