BT (British Telecom) Outage Report in Penrith, Cumbria, England

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Problems in the last 24 hours in Penrith, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Penrith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

1. 

   Internet (65%)

2. 

   Wi-fi (16%)

3. 

   Total Blackout (7%)

4. 

   E-mail (7%)

5. 

   Phone (5%)

6. 

   TV (1%)

Community Discussion

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BT (British Telecom) Issues Reports Near Penrith, England

Latest outage, problems and issue reports in Penrith and nearby locations:

• K (@LakesAndMore) reported 14 minutes ago from Appleby-in-Westmorland, England

  I think we have had a telephone scam at 7.55am claiming to be from @bt_uk wanting to check@internet speed. Would like to report this to @bt_uk but their report page on their app is down.

• jon davidson (@davidson_jon) reported 25 minutes ago from Clifton, England

  @SkySports @btsport what can’t SkyQ record to the end of a baseball game SkyQ only got to 7th innings again last night it’s a joke - pls help

• mary robinson (@turnbull403610) reported 30 minutes ago from Newbiggin, England

  @bt_uk Shame it was a broken appointment for me today. Waited in from 8 till 1 no show. Not even a text to say not coming. Little respect for customers BT

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• P (@Pavsingh15) reported 2 minutes ago

  @bt_uk Hi engineer was supposed to come friday between 1 and 6pm no show. No phone call to explain and got a msg today saying arrival between 8 and 1 and no show again. Shambolic service will be taking my complaint to the highest level. Ridiculous service

• Dafarn Newydd: Store, Takeaway and Fuel Station (@LlanwddynShop) reported 3 minutes ago

  @btbusinesscare Update, following enough complaints from the village it looks like the issue may be resolved. We have had phones for 24 hours now. Openreach are continuing to investigate.

• Harriet (@harrietpenhale3) reported 3 minutes ago

  @bt_uk But this is just a switch over in the exchange box ? I don’t even need a person to Come to my property. There is always an option for emergency or priority situations?

• sambeau (@sambeaujones) reported 7 minutes ago

  A phone number would be a good fallback for this if you actually picked the phone up .I tried to call you @bt_uk but never picked up. You continually tried to push me to an autopay system. Then the long, long wait on hold listening to highly distorted hold music

• sambeau (@sambeaujones) reported 8 minutes ago

  Now, my only recourse is to the ombudsman but you refuse to call off the debt collectors while I do this. This is terrible, terrible customer service. You have driven away a long-term customer. Forever. I think I've used @bt_uk most of my adult life. This contract was 8 years old

• Harriet (@harrietpenhale3) reported 11 minutes ago

  @bt_uk Hi Elaine, the issue is I can’t use the broadband I’m paying for due to being too slow. I was told when I first set up an account it would be done the next day I upgrade and take 5 days to work. Now I’m having to wait 2 weeks. Surely theres an option for an emergency?

• Isky Roberts (@ellis_three) reported 12 minutes ago

  @OpenreachHelp @bt_uk - Shocking service. Called twice and both times I got through they hung up on me! I’ve been told that my order will be cancelled so I will be without internet. Very angry right now as the situation I’ve been forced into is not my fault but BT and Openreach

• P (@Pavsingh15) reported 13 minutes ago

  @bt_uk @OpenreachHelp Hi engineer was supposed to come friday between 1 and 6pm no show. No phone call to explain and got a msg today saying arrival between 8 and 1 and no show again. Shambolic service will be taking my complaint to the highest level. Ridiculous service

• Charisse Kenion (@CharisseKenion) reported 13 minutes ago

  @btbusinesscare Hi I was promised a refund on an incorrect charge and would like to speak to someone at your UK HQ. Can you help?

• Harriet (@harrietpenhale3) reported 14 minutes ago

  @bt_uk Hi, I did but I have been told it can’t be upgraded until the 21st of Dec however I was told that it does not need a home visit just a change over in the exchange box nearby. I can’t work from home on the slow speed, is there anyway I can get an earlier/ emergency appointment ?