BT (British Telecom) Outage in New Mills, Derbyshire, England

@BTCare please sort the new email out. It’s unusable and so busy it’s knackered. It’s the email equivalent of when your child becomes a teenager and forgets all manners and niceties. HELP. Your help pages don’t

@bt_uk All sorted by a great service advisor I was billed for some work that hadn’t been carried out

@bt_uk Please can somebody call me from the Case Management Team. I have just called to chase Automated Compensation; I was told by the Inbound Adviser that no further credits are due, however credits received so far are to correct your billing errors. See inbox. @MoneyTelegraph

Ive heard some biased shit in my time but @btsport commentary for Liverpool may just be the worst.

@btsport #MUNBUR Rio is talking about some of those failed signings, none of those players are there now. What's going wrong now, why are ex United players (pundits) afraid to dig the current squad out now. Pogba hasn't played all year, don't blame him for the shit on the pitch

@Broxton777 @PPSpainters @bt_uk @SkyUK Yes on Highfield lower down towards the village and you are exaggerating I’m sure it was only about 70 years ago 😂👍

Can anyone suggest a reliable broadband provider other than @bt_uk which can guarantee uninterrupted service for under £50 per month in north Manchester area.

@bt_uk absolutely sick to death of #BTBroadband Every time I try streaming it runs slow and spoils my enjoyment. I am in the market for any provider who can guarantee uninterrupted viewing for the same or less cost #SkyBroadband #VirginBrodband

@England @bt_uk @JHenderson Damn! Shaw narrowly missed out

The @btsport app had @WWE #RAW ready to stream early this morning. Down to 2hrs with the advert breaks taken out. Hardly seems worth recording and hitting fast forward when the app has it all done for me!

What’s wrong with @bt_uk hub seems to been having problems all day!!!!!

For those complaining, I understand about the cost but if @btsport live up to the kind of programming and service they are advertising on paper (beyond this New Year schedule I mean).. then it is on another level to Sky. That's easy to see.. @btsportwwe

Hi @plusnethelp if there anything you can do with our @btsport the picture jumps (a lot) during live play & recording. It’s really frustrating & it’s not a problem we have with any other channels but we don’t know how to stop it happening.

Can you imagine if foden played for the dippers btsport would be in melt down

@bt_uk It affects wireless devices but has never been this bad! They recently replaced 100m of cable at the bottom of our road so this did seem to sort it out as had problems for a couple of years but kept getting fobbed off. Also the speed was capped at 24

@bt_uk are a joke!!! I’m still paying for your service for another 2 weeks yet you have already cut off my @btsport and BT TV app and access!✋🏼

@bt_uk website: looks like you're leaving, we can't show you deals Me: I'm not Customer service: reset your password and it'll work Me: *resets* Website: looks like you're leaving, we can't show you deals Me: well I bloody might now Only want to upgrade internet package

@bt_uk Its 24th of November 6.30am Sunday morning I pay for Super fast broadband YET I HAVE A VERY WEEK SIGNAL AND AM UNABLE TO WATCH NETFLIX OR PRIME AS THEY JUST KEEP BUFFERING WHY

@lfc_tomm @btsport Clive Tyldesley is a ******* ****** and a shit commentator.

@bt_uk 4 phone calls to your customer service and being switched between several departments - it’s been sorted. I wouldn’t recommend you in a hurry.

@bt_uk @MoneyTelegraph be careful when ordering broadband from BT They stitched me up with a 4 screen Netflix account which I don’t need said I ordered it ” on set” on a day I was on holiday Official complaint acknowledged then ignored Poor 👎🏻👎🏻👎🏻

@bt_uk You’ve been trying to help for months to no avail, I just wanted to flag how crap the service has been - it’s a business account.

@bt_uk - the worst customer service I’ve ever had the misfortune of dealing with. We put in an order in July, 9 cancellations later (most of which they’ve not told us about in advance) and we still don’t have the product. If we operated this poorly we would be out of business.

@code_sean @bt_uk Happened to me earlier this year so switched to @Plusnet, similar service but cheaper.

@TimScot72054859 @bt_uk @MarcAllera Broken promises after broken promises @bt_uk @Ofcom

@TimScot72054859 @bt_uk @MarcAllera It’s been 31 days for me mate, so don’t get your hopes up any time soon. @bt_uk don’t give a toss, but on the bright side they don’t seem to have a problem with their billing department as I’m still getting these through okay.

@BTGroup @Sociable_Donna @bt_uk Terrible canned responses from BT which does not actually help or solve any problems, just creates more stress

@BTGroup @lovehappybody @bt_uk These UK companies have no idea how to do great customer service and make us all jump through hoops constantly

@BTCare I have looked at the link and it comes up with this message. But this Problem reported Reported Wed 14/08/2019 at 01:07 AM Expected completion Fri 30/08/2019 at 06:00am can check on this

@bt_uk I am trying to find out if they is a problem in my has the app my bt say problems with phoneline and broadband can anyone tell me. When this is going to be sorted out has I am trying to run a speed test

@bt_uk Day 27 without service, automatic compensation is currently at £200 and climbing. #ticktock

Apologies for the lack of tweets, @bt_uk mobile providing poor 4G signal in the Alsager area.

ATTENTION Our phone lines are down... @bt_uk are working hard to fix them, unfortunately they won’t be back on until tomorrow morning, our number is re directed to a mobile. So please leave all orders or messages there. Many thanks Frosty loves you all 😘

@bt_uk More crap service no agents to help! @Ofcom @bt_uk is rubbish how can I register a double complaint

@mcfcman66 @btsportfootball @btsport @ManCity Cretins....never fail do they trying to keep em relevant....

Spent over an hour on the phone to @bt_uk for my problem not to get resolved and they hung up the phone. Awful customer service.

@BTCare Have they fixed the problem in my aera has the bt app says there is problems in my aera

@bt_uk @btbusinesscare @btbusinesscare please can you get in touch. It’s terrible service this.

@OpenreachHelp @btbusinesscare Really really unhappy customer here. Placed my order for superfast fibre on 31-7-19 and system keeps rejecting my order. Date for install keeps getting put back and getting through to someone on phone is impossible. Order Ref: BT6V95ML.

@btbusinesscare @btbusinesscare Really really unhappy customer here. Placed my order for superfast fibre on 31-7-19 and system keeps rejecting my order. Date for install keeps getting put back and getting through to someone on phone is impossible. Order Ref: BT6V95ML.

@btbusinesscare Your help lines open at 08.00am, so I call at 08.01am and at 08.41am I give up! Your customer service is simply appalling ! #CustomerService #CustomerExperience #shocking #noreply #needtodobetter

@btsport I have bt business with #btsport included but every time I want to login in ask me to activate my account and when I put my account number to activate its says account number is wrong. Please help me.

@btsport mcmanaman. Why another season with him. Worst ever pundit

@bt_uk Is there a problem with your Internet network in the central Manchester area tonight. Lots of buffering and cutting out/having to reset the router. Not impressed

@bt_uk Its still saying temporary problem and other errors!

@btsport @WWEUK Woah! This is huge. Hopefully not in a bad way

@jonsmile @bt_uk I also fly through here every other week. It works fine outside but the building acts like a kind of huge faraday cafe and really hinders the connection inside. The WiFi is bad too

@btsportscore @btsportfootball @btsport @themichaelowen @PaulInce @chris_sutton73 @jjenas8 @RobbieSavage8 @julesbreach @markpougatch The worst lineup I have ever seen

@EE still waiting on a call to stop @btsport please can this be resolved ASAP I have been a customer for years this is really frustrating

If you’re watching the #ePremierLeague on @SkySports then you need to give your head a wobble. Don’t support it, ridiculous Sky Sports even saw value in the righrs acquisition! That crap belongs on @btsport at the most.

@MarkLeneve @BTCare The struggle is real. We can’t get dependable WIFI here either- and we pay for the faster service! I work from home and depend on my internet!

@bt_uk and @O2 I have finally managed to get the details of how to leave three. What cN you do to convince me to come to your network. (3 contracts please)

@Decwoodhead1 Can’t stream atm because of @bt_uk and their shit internet

@bt_uk, well I log a fault online and book an engineer, yet 24hours later, My BT account claims no fault has been logged, and no engineer booked. Call customer service - helpful, but not helpful. No record of an engineer appointment and first chance Wednesday

@bt_uk I get we hav a storm but these fibre optic lines are underground so why are my speed down to 12mbs from 60mbs latency 129,. Packet loss, this is ment to be a new line. Bs again ,with bt. What a great service

@btsportfootball @btsport @jjenas8 @petercrouch Every cloud has a silver lining. At least I can cancel my bt subscription 🤔

@TAGilbert @btsport Perhaps, but then football doesn't work like cricket or tennis or the various other sports in which similar systems have been able to work more effectively. We seemed in too much of a rush to use tech, without thinking about HOW we use it.

@bt_uk why is your website offer one price yet you advisors give use another price your renewals team are shocking. #kernow #problems

@bt_uk Postcode IG6 3DR is there a WiFi / broadband issue as internet keeps losing contact with it

@bt_uk Waste of time it says you don’t have plans to update. So I was conned into coming back to you and am paying an exhortant price for a substandard service. If you cannot get fibre in the centre of the largest city in the UK you’re not fit for purpose.