BT (British Telecom) Outage in New Mills, Derbyshire, England

@bt_uk You’ve been trying to help for months to no avail, I just wanted to flag how crap the service has been - it’s a business account.

@bt_uk - the worst customer service I’ve ever had the misfortune of dealing with. We put in an order in July, 9 cancellations later (most of which they’ve not told us about in advance) and we still don’t have the product. If we operated this poorly we would be out of business.

@code_sean @bt_uk Happened to me earlier this year so switched to @Plusnet, similar service but cheaper.

@TimScot72054859 @bt_uk @MarcAllera Broken promises after broken promises @bt_uk @Ofcom

@TimScot72054859 @bt_uk @MarcAllera It’s been 31 days for me mate, so don’t get your hopes up any time soon. @bt_uk don’t give a toss, but on the bright side they don’t seem to have a problem with their billing department as I’m still getting these through okay.

@BTGroup @Sociable_Donna @bt_uk Terrible canned responses from BT which does not actually help or solve any problems, just creates more stress

@BTGroup @lovehappybody @bt_uk These UK companies have no idea how to do great customer service and make us all jump through hoops constantly

@BTCare I have looked at the link and it comes up with this message. But this Problem reported Reported Wed 14/08/2019 at 01:07 AM Expected completion Fri 30/08/2019 at 06:00am can check on this

@bt_uk I am trying to find out if they is a problem in my has the app my bt say problems with phoneline and broadband can anyone tell me. When this is going to be sorted out has I am trying to run a speed test

@bt_uk Day 27 without service, automatic compensation is currently at £200 and climbing. #ticktock

Apologies for the lack of tweets, @bt_uk mobile providing poor 4G signal in the Alsager area.

ATTENTION Our phone lines are down... @bt_uk are working hard to fix them, unfortunately they won’t be back on until tomorrow morning, our number is re directed to a mobile. So please leave all orders or messages there. Many thanks Frosty loves you all 😘

@bt_uk More crap service no agents to help! @Ofcom @bt_uk is rubbish how can I register a double complaint

@mcfcman66 @btsportfootball @btsport @ManCity Cretins....never fail do they trying to keep em relevant....

Spent over an hour on the phone to @bt_uk for my problem not to get resolved and they hung up the phone. Awful customer service.

@BTCare Have they fixed the problem in my aera has the bt app says there is problems in my aera

@bt_uk @btbusinesscare @btbusinesscare please can you get in touch. It’s terrible service this.

@OpenreachHelp @btbusinesscare Really really unhappy customer here. Placed my order for superfast fibre on 31-7-19 and system keeps rejecting my order. Date for install keeps getting put back and getting through to someone on phone is impossible. Order Ref: BT6V95ML.

@btbusinesscare @btbusinesscare Really really unhappy customer here. Placed my order for superfast fibre on 31-7-19 and system keeps rejecting my order. Date for install keeps getting put back and getting through to someone on phone is impossible. Order Ref: BT6V95ML.

@btbusinesscare Your help lines open at 08.00am, so I call at 08.01am and at 08.41am I give up! Your customer service is simply appalling ! #CustomerService #CustomerExperience #shocking #noreply #needtodobetter

@btsport I have bt business with #btsport included but every time I want to login in ask me to activate my account and when I put my account number to activate its says account number is wrong. Please help me.

@btsport mcmanaman. Why another season with him. Worst ever pundit

@bt_uk Is there a problem with your Internet network in the central Manchester area tonight. Lots of buffering and cutting out/having to reset the router. Not impressed

@bt_uk Its still saying temporary problem and other errors!

@btsport @WWEUK Woah! This is huge. Hopefully not in a bad way

@jonsmile @bt_uk I also fly through here every other week. It works fine outside but the building acts like a kind of huge faraday cafe and really hinders the connection inside. The WiFi is bad too

@btsportscore @btsportfootball @btsport @themichaelowen @PaulInce @chris_sutton73 @jjenas8 @RobbieSavage8 @julesbreach @markpougatch The worst lineup I have ever seen

@EE still waiting on a call to stop @btsport please can this be resolved ASAP I have been a customer for years this is really frustrating

If you’re watching the #ePremierLeague on @SkySports then you need to give your head a wobble. Don’t support it, ridiculous Sky Sports even saw value in the righrs acquisition! That crap belongs on @btsport at the most.

@1cornishblue @btsport Phil Dowd just came out with one of the worst defences of a decision I’ve ever seen. Jenas was spot on about allowing for telepathy of player to player passes @btsportfootball

Experiencing awful lack of customer care from @bt_uk @BTCare still waiting for someone to call me back over 24 hrs after my phone call to the technical team. Submitted a complaint email yesterday & the automatic response said I should get a reply in 24 hours, again no reply.

.@btsport show us the ******* match not Ed Woodward in the stands for **** sake!!

@Carl_M79 @btsport @bt_uk I've never had any problems made on either the PC the laptop for streaming from my phone to the big telly

Please can you tell me when the issue with emails and passwords will be resolved ..@BTCare and do NOT ask me to call for the 5th time today after spending 4 hours and an unnecessary 5 mile journey into work on my day off 😡

@btsportfootball @EmiratesFACup @FA @btsport People in the comments, nobody cares which loser team you support, the long & short of it is Man United generate the most viewers/advert revenue so suck it in because we know you’ll be watching regardless.

@btbusinesscare trying to login to manage domains but keep getting a redirection error, if I go to the page directly it says service unavailable- help!

It’s come to something when I’d rather watch the @BTSport doco on Utd going down in 1974 than watch this shower of mediocrity. @UtdBeforeFergie

Dear @btsport please **** off with the constant box in the bottom corner showing the managers

What an idiot @JoeColeFOX21 is on @btsport Saying it’s a penalty so that makes it 1 all! The penalty still has to be scored to make it 1 all! #TOTCHE @btsportfootball

@Mcgoo_84 @FA @btsport Looks like the roads were ok at least. Not bad timing that.

@btsport wtf is @martinkeown5 on about, I can think of loads of European nights better than this, it was a good result but not even in my top ten

@BTCare Morning. I ran an internet speed test last night and had a download speed of 0.31 MBs per sec. The standard/usual being 31 MBs per sec. Assume this was the reason for such a poor signal...all last night. I ran the test again this morning and it’s back up to 31...very frustrating

@BTCare never known customer service so bad. I’m losing track of how many engineers have failed to show up to fix my broadband. It’s completely off now. 3 weeks of calls and waiting. BT just aren’t interested.

@btsport take that stupid backfoot offside line off the tv, either we’ve watched enough rugby to understand the rule or people are watching and you are confusing them even more, incredibly irritating!

@btbusinesscare please can you help, I have a invoice as final bill which has been paid and now another invoice asking for payment of one of the numbers, I have spoken to 2 people who sat two different things Help please.....

@btbusinesscare @bt_uk we have been told to tweet you re a problem we are having, please help

@BTCare Sorry not good enough. Bought Fire Stick as a result of conversation with BT Customer Care at 5.11pm if you want to chase record of conversation.

@BTCare your live chat advisors are so rude! One transferred me without saying anything. 2 ended chats just after I ask a question!

@BTCare I get the problems when i move my laptop from one room where it's located ( right next to the hub ) to a different room, the problem is particularly noticeable when watching BT Sport but can quite often happen when streaming other things such as YouTube etc.

@BTCare I don’t want to try again. I want my call to be answered when I ring, because guess what, I’m busy too. However, the difference is i’m paying a service and expect to be treated accordingly. Simple really.

@bt_uk So my phone line doesn't work my internet keeps going down my online reporting is ignored and yet you keep expecting me to pay for this non-service #btcustomerservice

Watched the first half of #GENLIV on @btsport , commentary team hadnt a clue what was going on, second half on @VMSportIE and @DaveMcIntyreIRL , what a difference... BT truely awful...

@samwindrim @btsport Are you still drinking that kiskadee shit or are you on the real shit 😁

Not sure whether to cry, shout, swear or all 3. Apart from ineptitude of the highest degree, @BTCare show complete and utter lack of regard or empathy when dealing with issues arising from #dementia I will be taking my story to @ofcom @DementiaUK @alzheimerssoc @BBCWatchdog

@bt_uk Complaint number is VOL013-428892707752 advise why no one called me back as agreed after the no show and if my appointment on Friday is happening or if they will also cancel it without explanation.

@jaysaintsfc @BTSportBoxing @btsport @Tyson_Fury @WWE He also needs to let that cut he sustained heal properly (WWE probably won’t help) but he’s doing all the right things

The @btsport app is ******* dog shit

Oh @BT_UK, I'm begging you, stop showing that advert with the opening paras from A Tale of Two Cities. That is the absolute WORST annoying drivel, and that's saying plenty from Dickens. #amwriting

@StrudwickM @YouViewSupport @bt_uk I’ve posted on the Sony community, contacted @itvhub and tried calling Sony direct - no answers. I’ll take the telly back to @curryspcworld for a refund if I can’t fix it 😢

@btsport @btsportfootball Can someone tell Martin Keown that if he is gonna commentate he should learn players names. Who ******** is Lovrens...