BT (British Telecom)

BT (British Telecom) Outage Report in Durrington, Wiltshire, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Durrington, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Durrington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Durrington, Wiltshire, England 11/12/2025 18:40

November 12: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Durrington, Wiltshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Salisbury and Amesbury.

Loading map, please wait...
City Problem Type Report Time
United KingdomSalisbury Internet
United KingdomAmesbury Internet
United KingdomSalisbury Internet
United KingdomSalisbury Phone
United KingdomDevizes E-mail
United KingdomSalisbury E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Durrington, England

Latest outage, problems and issue reports in Durrington and nearby locations:

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from Over Wallop, England

    That was the first England test match I could not watch due to not having a TV subscription. Down to @BTCare I'm afraid.

  • Toyhorn_ Toyhorn🎺 (@Toyhorn_) reported from Old Sarum, England

    Poor service from @bt_uk. Queried about extending WiFi to our home office apart of their guaranteed WiFi in every room. Got quoted £205, then told the garage is not covered. When I asked where it states it has to be a dwelling room, they just terminated the contact!!

  • ToonManic Ian Pearson (@ToonManic) reported from Amesbury, England

    @bt_uk should bring back @BTCare. They used to reply and would deal with any issues.

  • Simoncarly1 Carly❤️Simon (@Simoncarly1) reported from Salisbury, England

    @bt_uk Hi there I’m still not happy about this happening in the first place being a long term customer with you and @EE

  • KroValeria Caro Valeria (@KroValeria) reported from Tilshead, England

    @bt_uk No thank you! I have been explaining the same problem for 3 months to all different levels of customer service you have. I’m not happy with your service, and it will definitely get worst if it doesn’t get sorted after today conversations with your team and the aerial team! 🤨😡

  • Toyhorn_ Toyhorn🎺 (@Toyhorn_) reported from Old Sarum, England

    @ComXcomics @bt_uk Because you're technically minded they're probably hoping you just give up or cancel as they can't say stuff you'll fall for.

  • SirGuyGuisborne Sir Guy of Guisborne - Carry On Number One (@SirGuyGuisborne) reported from Collingbourne Kingston, England

    @matoxley @bt_uk Mat, a suggestion. If youcan “live chat” with BT do so. And in writing explain that you have an official complaint. They must log this and report total number of these internally & to OFCOM. They’ve a dedicated dept dealing with reducing complaints. That dept will fix things 4 u

  • headcovers Jenny 💙💛 (@headcovers) reported from Dinton, England

    @bt_uk Broadband has been down in my area (SP3) since 14:25. BT said it would be fixed by 20.23 but its still down and status page says no fix time now. What's going on. Its been out for over 9 hours!!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Sammyjj5 sammi martin (@Sammyjj5) reported

    @bt_uk I’ve been told by your bot that my service was going to be reconnected by 11:59 last night.Due to local issues several people are in the same boat.some were told 6pm, some told Monday,some have been sent a new hub of some sort ready for the next outage

  • CEB97783359 Tripping Gauntlet (@CEB97783359) reported

    @bt_uk Thanks for your eventual reply Eamon, sadly as any response from the SM team seems as patchy as the service, the only thing I would like is contact info of someone that I can escalate my issue to.

  • tomdavi70979372 tom davis (@tomdavi70979372) reported

    @btsport I am a virgin media customer but I have your channels is there anyways for me to log into the Xbox app. It ask but bt info but I ain’t with but although I have the Chanel

  • luke_fabry Luke Fabry (@luke_fabry) reported

    @bt_uk our entire streets broadband is out regardless of provider because of a downed wire. All I get (when i eventually speak to a human) Is you're aware of a major incident but the estimated fix has slipped from last night to tuesday! Been down since Friday lunchtime.

  • xKellieLou Kellie (@xKellieLou) reported

    @bt_uk We have been through this as well and it's the same story. The service is getting worse from you as a company.

  • tebone01 ric (@tebone01) reported

    @bt_uk Thanks, ive been in touch with Norton and managed to sort the issue, the new antivirus software is now installed, updated & running. It would appear norton uses Microsoft edge & so it's likely it was the browser causing the problem.

  • LeylaA51273591 Leyla A (@LeylaA51273591) reported

    @bt_uk Terrible customer service this morning I've decided to end my contract after 25 years, well done to Hayley 👏👏

  • xKellieLou Kellie (@xKellieLou) reported

    @bt_uk Let's hope they help because the same issue happens every time it rains and your company ever do anything about it.

  • WNHSC_Darren Darren Hughes (@WNHSC_Darren) reported

    @bt_uk Hi Trevor, no. Apparently trees on wires aren’t your responsibility so no action taken. Madness. I’ve never heard such a shirking of responsibility.

  • Ste_1511 Ste (@Ste_1511) reported

    And the worst part about it is that the commentators on @btsport didn’t even consider the fact Wijnaldum has his back turned. The handball rule is a joke.