BT (British Telecom)

BT (British Telecom) Outage Report in Old Sarum, Wiltshire, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Old Sarum, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Old Sarum and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Old Sarum, Wiltshire, England 12/16/2025 10:40

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Old Sarum, Wiltshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Salisbury.

Loading map, please wait...
City Problem Type Report Time
United KingdomSalisbury Internet
United KingdomAmesbury Internet
United KingdomSalisbury Internet
United KingdomSalisbury Phone
United KingdomSalisbury E-mail
United KingdomSalisbury E-mail

Community Discussion

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BT (British Telecom) Issues Reports Near Old Sarum, England

Latest outage, problems and issue reports in Old Sarum and nearby locations:

  • ToonManic Ian Pearson (@ToonManic) reported from Amesbury, England

    @bt_uk should bring back @BTCare. They used to reply and would deal with any issues.

  • Toyhorn_ Toyhorn🎺 (@Toyhorn_) reported from Old Sarum, England

    Poor service from @bt_uk. Queried about extending WiFi to our home office apart of their guaranteed WiFi in every room. Got quoted £205, then told the garage is not covered. When I asked where it states it has to be a dwelling room, they just terminated the contact!!

  • Simoncarly1 Carly❤️Simon (@Simoncarly1) reported from Salisbury, England

    @bt_uk Hi there I’m still not happy about this happening in the first place being a long term customer with you and @EE

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from Over Wallop, England

    That was the first England test match I could not watch due to not having a TV subscription. Down to @BTCare I'm afraid.

  • headcovers Jenny 💙💛 (@headcovers) reported from Dinton, England

    @bt_uk Broadband has been down in my area (SP3) since 14:25. BT said it would be fixed by 20.23 but its still down and status page says no fix time now. What's going on. Its been out for over 9 hours!!

  • KroValeria Caro Valeria (@KroValeria) reported from Tilshead, England

    @bt_uk No thank you! I have been explaining the same problem for 3 months to all different levels of customer service you have. I’m not happy with your service, and it will definitely get worst if it doesn’t get sorted after today conversations with your team and the aerial team! 🤨😡

  • Toyhorn_ Toyhorn🎺 (@Toyhorn_) reported from Old Sarum, England

    @ComXcomics @bt_uk Because you're technically minded they're probably hoping you just give up or cancel as they can't say stuff you'll fall for.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • williamofhughes William Hughes (@williamofhughes) reported

    Even more atrocious customer service from @bt_uk - once again the home tech person has failed to turn up. I don’t even want them but my order seems to remain open if I don’t. Please pay more attention to you customers and less on football.

  • ianjeffray Ian Jeffray (@ianjeffray) reported

    Wow. Just Wow. @BTCare actually deliberately cut me off and refused to speak to me as I was "not a manager". Truly horrible "customer serivce" dealing with an account that's been in place for well over 40 years. @BTCare ? No you don't.

  • TomasoPortunato Tomaso_Platform (@TomasoPortunato) reported

    Hi @bt_uk, been talking to your billing team since the December lockdown BT is our only supplier forcing us, a small hospitality and gaming biz to pay for all closed months or the service is cut. We’re doing our best @Platform_EXP but a bit of support would be appreciated

  • LukeMoo63563413 Luke Moore (@LukeMoo63563413) reported

    @bt_uk having real trouble getting an update for my fibre2 broadband. Been waiting since August last year and been getting nowhere on the phone. Can you please help?

  • fringeltje Neil de Bie (@fringeltje) reported

    @bt_uk, I would like to give my aunty in England a phone call from the Netherlands. But when I am connected, a recorded voice tells me that all calls are scanned and I should say my name followed by pressing the house button. What's the house button? Please help, thx

  • longers265 Chris Longley 💙 (@longers265) reported from Sheffield, England

    @bt_uk excellent service from BT using Twitter to contact them regarding my wi fi intermittent break down 👌💙

  • rwscissors2010 SammaSte ♋ (@rwscissors2010) reported

    @bt_uk my broadband is shocking at the moment. Due to WFH for 3 days and suddenly cannot connect on multiple devices...is there an area fault in Sw2? and how long to fix?

  • CharlieEisnor 🐻Charlie Eisnor🐻 (@CharlieEisnor) reported

    @bt_uk Ur my provider Internet upstairs has been horrible lately tried everything nothing helps I know ur answer to ping problems is it has nothing to do with u but surely I should be getting decent speeds upstairs and downstairs? It's unplayable without the lan cable on ps5

  • Dave_Will_EM David Williamson (@Dave_Will_EM) reported

    My partner's parents' landline has been down since yesterday. They're old, vulnerable and not mobile phone savvy. Estimate for a fix from @bt_uk? 21st May! Ridiculous.

  • Cragsville Crag (@Cragsville) reported

    @bt_uk Hugely disappointed with BT, new neighbours moved in they disconnected our line, charged us £280, lost phone number, still no phone, engineer out today still no broadband and then they hang up after being on hold! What a ******* shambles