BT (British Telecom)

BT (British Telecom) Outage Report in Old Sarum, Wiltshire, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Old Sarum, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Old Sarum and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Old Sarum, Wiltshire, England 01/21/2026 17:55

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Old Sarum, Wiltshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Salisbury and Bulford.

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City Problem Type Report Time
United KingdomSalisbury E-mail
United KingdomBulford Internet
United KingdomSalisbury Internet
United KingdomAmesbury Internet
United KingdomSalisbury Internet
United KingdomSalisbury Phone

Community Discussion

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BT (British Telecom) Issues Reports Near Old Sarum, England

Latest outage, problems and issue reports in Old Sarum and nearby locations:

  • headcovers Jenny 💙💛 (@headcovers) reported from Dinton, England

    @bt_uk Broadband has been down in my area (SP3) since 14:25. BT said it would be fixed by 20.23 but its still down and status page says no fix time now. What's going on. Its been out for over 9 hours!!

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from Over Wallop, England

    That was the first England test match I could not watch due to not having a TV subscription. Down to @BTCare I'm afraid.

  • Simoncarly1 Carly❤️Simon (@Simoncarly1) reported from Salisbury, England

    @bt_uk Hi there I’m still not happy about this happening in the first place being a long term customer with you and @EE

  • Toyhorn_ Toyhorn🎺 (@Toyhorn_) reported from Old Sarum, England

    Poor service from @bt_uk. Queried about extending WiFi to our home office apart of their guaranteed WiFi in every room. Got quoted £205, then told the garage is not covered. When I asked where it states it has to be a dwelling room, they just terminated the contact!!

  • ToonManic Ian Pearson (@ToonManic) reported from Amesbury, England

    @bt_uk should bring back @BTCare. They used to reply and would deal with any issues.

  • Toyhorn_ Toyhorn🎺 (@Toyhorn_) reported from Old Sarum, England

    @ComXcomics @bt_uk Because you're technically minded they're probably hoping you just give up or cancel as they can't say stuff you'll fall for.

  • KroValeria Caro Valeria (@KroValeria) reported from Tilshead, England

    @bt_uk No thank you! I have been explaining the same problem for 3 months to all different levels of customer service you have. I’m not happy with your service, and it will definitely get worst if it doesn’t get sorted after today conversations with your team and the aerial team! 🤨😡

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • VainSlime Miles (@VainSlime) reported

    @bt_uk hello! Our hub is a flashing a very pretty but pretty useless pink/purple. No internet at all! Please could you help/advise? Huge thanks. x

  • Clivewratten Clive Wratten (@Clivewratten) reported

    @bt_uk Hi Lesley thanks for checking in, the bot as usual found nothing, we reset and the internet remains poor. Just accepting this situation now as this is as good as it gets. After all of the hassle last time we had hoped it was fixed. I will monitor performance.

  • ClareJannetta Clare Jannetta Smith (@ClareJannetta) reported

    @bt_uk So disappointed we’re now almost 2 working days with no service & only starting to be fixed now. Really unhappy at this dismal, disjointed and totally shambolic customer service. At best, misinformation; at worst, a total fob off yesterday.

  • ClareJannetta Clare Jannetta Smith (@ClareJannetta) reported

    @bt_uk More fibs & fob offs: yesterday you said fix was in progress but taking longer than anticipated. Actually, OpenReach were only made aware of it last night. I know this as spoke to OR engineer currently down a service hatch in the road,starting to fix it now?!

  • OtterMcK 🌟STARJAMMER🌟 Lord Of The Gap (@OtterMcK) reported

    @bt_uk I switched email providers after the unilateral discontinuation because I can't trust a service that I can't rely on. Thanks.

  • ThegardenerRob Rob Lock (@ThegardenerRob) reported

    @bt_uk @ee I’m sure I’ve seen a “best of both” broadband combining 4G and fixed line service for resilience .. how can I find out more about this … I don’t see it on your websites

  • CSPJonathan Jonathan Rush (@CSPJonathan) reported

    @bt_uk fibre and digital phones installed about a week ago. Now not working. No internet or phones. Despite complaining, no engineer until 8th December. Unacceptable.

  • ShanbhagRoshan Roshan G shanbhag (@ShanbhagRoshan) reported

    @bt_uk BT demonstrating the highest level of inefficiency in resolving total broadband downtime since 16th Nov 2022 in canning town. Life has come to a standstill and the issue is not going to be fixed till 29th. Total disappointment!

  • KarenTudge Karen Tudge (@KarenTudge) reported

    @bt_uk I have never experienced anything like it.. I’ve been on now for 45mins asking for the disconnection team.. keep getting the same man who is now just huffing at me and putting me back on hold.. terrible customer service..

  • LeahMCowan LeahCowan (@LeahMCowan) reported

    @bt_uk my internet is constantly not working this week. Please can you tell me why? This is not acceptable service and very frustrating!