BT (British Telecom)

BT (British Telecom) Outage Report in Old Sarum, Wiltshire, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Old Sarum, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Old Sarum and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Old Sarum, Wiltshire, England 04/01/2026 01:35

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Old Sarum, Wiltshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Salisbury.

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City Problem Type Report Time
United KingdomSalisbury Internet
United KingdomSalisbury Internet
United KingdomSalisbury Internet
United KingdomSalisbury E-mail
United KingdomBulford Internet
United KingdomSalisbury Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Old Sarum, England

Latest outage, problems and issue reports in Old Sarum and nearby locations:

  • Toyhorn_ Toyhorn🎺 (@Toyhorn_) reported from Old Sarum, England

    Poor service from @bt_uk. Queried about extending WiFi to our home office apart of their guaranteed WiFi in every room. Got quoted £205, then told the garage is not covered. When I asked where it states it has to be a dwelling room, they just terminated the contact!!

  • headcovers Jenny 💙💛 (@headcovers) reported from Dinton, England

    @bt_uk Broadband has been down in my area (SP3) since 14:25. BT said it would be fixed by 20.23 but its still down and status page says no fix time now. What's going on. Its been out for over 9 hours!!

  • Toyhorn_ Toyhorn🎺 (@Toyhorn_) reported from Old Sarum, England

    @ComXcomics @bt_uk Because you're technically minded they're probably hoping you just give up or cancel as they can't say stuff you'll fall for.

  • Simoncarly1 Carly❤️Simon (@Simoncarly1) reported from Salisbury, England

    @bt_uk Hi there I’m still not happy about this happening in the first place being a long term customer with you and @EE

  • KroValeria Caro Valeria (@KroValeria) reported from Tilshead, England

    @bt_uk No thank you! I have been explaining the same problem for 3 months to all different levels of customer service you have. I’m not happy with your service, and it will definitely get worst if it doesn’t get sorted after today conversations with your team and the aerial team! 🤨😡

  • ToonManic Ian Pearson (@ToonManic) reported from Amesbury, England

    @bt_uk should bring back @BTCare. They used to reply and would deal with any issues.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • RWT15 Rob 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇧🇷 (@RWT15) reported

    @bt_uk hi, my BT TV expires soon - all I can see are renewal options but I would like to cancel. How can I do this?

  • Bogglebo11 Bogglebo (@Bogglebo11) reported

    @bt_uk I've been a BT customer since 20th December. My land line phone hasn't been activated and neither has my BT email. I don't have a mobile phone or access to one. I've spent days trying to find a way of contacting BT to tell them this and have failed. There is no way!? Help please?

  • SpectrumRecruit Suzanne Letting (@SpectrumRecruit) reported

    @btbusinesscare I’m afraid the local business team are supposed to be dealing with this so what point is there involving yet another department only to start another merry-go-round. As I replied - The business billing team don’t answer calls, don’t resolve the issues no one takes responsibility

  • Robertson784 Robertson78 (@Robertson784) reported from Aberdeen, Scotland

    @bt_uk My Internet is shocking! And this is after you sent me an email to say it's not working properly after an engineer was out!?! 😡Can you please advise?

  • Yasszzminn Yaz (@Yasszzminn) reported

    @bt_uk our internet is down (DN11) is there a fault? If so when will this be sorted? Thanks

  • aq_ Amaan Q (@aq_) reported

    Hi @bt_uk, I was auto-informed today my complaint has been closed, but BT have not informed me of any resolution. I have also been sent a bill for 'termination fee' which I was re-assured I wouldn't. And I still don't have broadband. So why is the complaint closed?

  • liamsimo95 liam (@liamsimo95) reported

    @SkyUK @bt_uk any better service?

  • PeteGullick2 Pete Gullick (@PeteGullick2) reported

    @bt_uk my New Year hasn't been great. You didn't extend my BB as agreed on Dec 22nd. Acknowledged as your error. I am now treated as a new customer, waiting a week to be reconnected. It is shocking customer service. Please help. And no EE service either.....

  • SpectrumRecruit Suzanne Letting (@SpectrumRecruit) reported

    @btbusinesscare I have just received an email to say that they’ve closed my complaint without so much as an explanation or resolution - or apology! you couldn’t make this up @TradeStandards @Ofcom

  • VOD_Alex_ Alex (@VOD_Alex_) reported

    @bt_uk Thank you.. DM sent. I was also told on the phone that a complaint has been raised. But I have had no email confirmation. Please check