BT (British Telecom) Outage in Castleford, City and Borough of Wakefield, England

@ann_Errr @mattycougar @doomedparade @Kristofferr__ @DeanCoombes @mrjakehumphrey @btsport While ever there’s human involvement there’ll always be errors.

@btbusinesscare hi can someone please call me re my contract renewal I called a few mins ago got through to someone and then got cut off!! My landline is not working as don’t have a handset currently so calling from mobile can you call me on 07808138159 thanks

@snowangelmrsp @bt_uk @sky Ehrn you need their customer services they actually answer phone and are brilliant

@bt_uk is there issues in Ls9 with WiFi

@bt_uk Home move the service has been so poor if youre not here ti install my Internet on the next date you provided im going to go with virgin or sky

@bt_uk Ive been on hold for 10 mins bt customer service. Maybe get someone to answer the phone

@bt_uk service has been absolutely awful. Made to wait till today for home move after moving the beginning of the month. Then you cancel.

@bt_uk I moved house 20th Nov and still have an outstanding complaint re charges & still no BT Sport. Last contact from you was 4th Dec!!! Whenever I call I have to explain the travesty of service to someone different and still getting nowhere!!

@bt_uk are genuinely the worst. Poor communication since starting my contract with them, poor resolution to a complaint that nearly lasted a year!! And to top it all off, my actual product didn't work until months after the order date, and would be described as patchy at best.

@tomhj123 @bt_uk I have been told the same this with regards to it being outside of the period but to give them their due they have now started digging deeper for me. Hopefully both of our issues will be resolved quickly.

Very poor from @NicolaAdamsOBE but she's been out for a while n the ring rust showed, better to come from her. @btsport

Yo... @bt_uk your broadband sucks.

@Charlot_bopp Please @bt_uk give us a new home hub. The WiFi has cut out 20 times in the last 2 hours! Grrrrr!

@bt_uk appalling #CustomerService a fault on our line - no #phone or #broadband & they can’t send engineer to investigate until at least Friday 16th. Wow you should be totally ashamed of your #shoddy service. I wish I could change.

@MJTheaker @btsportfootball @btsport @btsportscore Awful 🙈

@bt_uk in #Kippax your mobile service has to be the worst on the planet get it sorted

@virginmedia your price increases are just ridiculous - it’s gone up by 1/3 since I started. @SkyUK @TalkTalk @Plusnet @bt_uk @VodafoneUK anyone offer something better as virgin have never offered anything to keep business.

@bt_uk why is your WiFi service in Kippax so rubbish. We’re paying for a ‘service’ that is horrendous

@bt_uk Arrrrr stupid WiFi not working on my phone again arrrr

@bt_uk No just mine but only with our WiFi I don't have this issue with any other WiFi that's whats a mystery!

Glen Hoddle proving that even in a digital age, broken records are still to be found... #btsport #ChampionsLeague2019

@Andymcguire4 @btsport I reckon the LB was told to hang off tbh

@btsportfootball @ChampionsLeague @btsport @btsportscore That is so shit

Steve McManaman Christ just talks crap. (no idea how you spell the surname!) #btsport #MUNPSG

@BTCare I don’t pay for @btsport due to an offer, rang to cancel only to be told I would be charged an early termination fee!!! #Unbelievable

@BTCare hi my number is 01924409331, net is very very slow from last one week I was resisting but today it’s completely gone....no connection at all..I am using my mobile data for this tweet....

@BTCare I suppose you will deny knowledge of the automated message I received informing me that my service will be terminated immediately unless I renew (in the process of switching to @Plusnet). This practice is at best sharp and most probably illegal. Discusting.

@btsport streaming from your website is awful! Buffers all the time! Just watched MOTD on BBC one with no issues & now the UFC won't stop glitching 😠

Can't believe I have had to buy a @ThreeUK WiFi hotspot to use my phone @LUFC Come on @BTCare get the signal sorted!

@mgn87 @SkySports @btsport Your right about all the shit but at least them two backed it all up in the ring not like the others you could name. Pleased for Warrington because frampton is a very good fighter. He’s got to be classed as elite level now.

Watching the PPV boxing from Manchester on @btsport and I have to say I'm getting sick of the commentator apologising for foul language. I've paid for the fight and I'm an adult so if I am offended, it would be my problem. #FramptonWarrington

Never heard such nauseating commentary on a football match .#btsport #cardiffmanutd

Thanks for leaving 67 year old parents with no internet. That means no internet, no video calls no TV. They have phoned you four times! Dad poorly, really crap! @BTCare @MarcAllera

@Marc_Burrows @virginmedia @btsport Luckily they're really quick at acknowledging and then fixing these issues 🤔

@Marc_Burrows @virginmedia @btsport Same issue for me. Fine on every other channel, including BT Sport HD. 4k channel sound is impossible to listen to.

@btbusinesscare @bt_uk @BTCare Top Class at being 100% incompetent in Customer Care!🙄

Not surprised how the massively biased BTSport Liverpool lot don’t comment on the blatant dive by Mané. Mané was already on his way down before contact was made. Dive. Cheat.

Thank the lord for this! Thankfully no more @spfl on @btsport ruined by the horrible tones of @chris_sutton73 - after the expiration of the current deal.

@BTCare I’d take the £26.99 a month PLUS a refund of the £48 I’ve been over charged the last 3 months and would consider the 18 month deal. The refund of my over payment was never on the table tho... you’re basically only going to stick to our agreed price if I extend my stay with you.

@BTCare That’s exactly the problem! I AM mid contract and my price has been taken from £28.99 a month to £44.99 a month. That’s a price change mid contract, yet you tell me it’s not possible to reduce it (back to what it was) mid contract. One rule for you and another for your customers!

Just ordered @btsport and have to say the whole process is awful. The online route doesn’t work, then redirects you to another online route that also doesn’t work. Process on the phone is laborious and pointless. Awful, awful customer journey, thanks for wasting an hour.

@BTCare I have numerous times &they have visited today after I insisted on a rearranged visit today . Engineer told my elderly father it will take a couple of days ? A couple of days for him to get it ? An Engineer to come back ? I am waiting for a call promised today re my complaint.

@BTCare dreadful service from you in regards to a fault with my 85yr old Dad’s broadband.I had to call twice to get an Engineer appointment & they didn’t show up today !! It’s not fixed & I am now on my 5th contact with you&4th different answer !

@btsport Can't even get your shite service on my TV due to your constant changing rules. **** off charging money for everything and try and provide a decent service.

@BTCare Can you check if there are broadband issues on my area... Only get 3Mbps. Post code is dn6 0ff

@Hub_Nut @VodafoneUK @BTCare @RadioAndrewE @CallumCMason @steve_hawkes @PaddySteen @TalkRoberto @Wroe_Tweet @Retailathlete Fired for helping a customer? No.

@BTCare & hopefully no one will need any @StopSelfHarm help for the next 3 days :/ :/ :/

What’s happened to live sport on BT and Sky Sports feels like they’ve lost everything bar the Premiership and Championship - at least they’ve reduced my monthly charge ........ oh hang on. #BTSport #SkySports

@BTCare Hi Laura, it says service in our area is fine, although the internet has gone off twice in between this message and yours!

@BTCare Any known issues in LS13? Having real issues with our broadband constantly dropping out...is the opposite of the superfast that we’re paying for! #superslow

@ForestRangerXI @BBCSport @btsport Sadly I see the sky bt thing as the biggest issue here, I guess it’s down to who the bigger fighter is

@btsportwwe @btsport @VinceMcMahon @SkySports @SkyUK @channel5_tv @WWENetwork But just in case my Network feeds are at risk start a flood of subbers leave BT if you only have it to watch WWE it's product quality these days is worth watching in part on pace part 32 days doses anyway especially Smackers where all TV versions have a weird slow frame rate.

@btsportwwe @btsport @VinceMcMahon @SkySports @SkyUK @channel5_tv @WWENetwork It makes sense a one offs on a different net provider for £5-£10 extra for the privilege of not watching them all but the ones you want only. Whilst those who want to watch it all the hardcore wrestling fans get the WWE Network discount on Live events.

@btsportwwe @btsport @VinceMcMahon @SkySports @SkyUK @channel5_tv @WWENetwork I don't think Vince will go through with the thrects to Brits that rely on the Network anyway as he will lose money on Brits alone as we have gone up although other nations down in subs but he will go through with them to get running an internet version of BTs one offs too though

@btsportwwe @btsport @VinceMcMahon @SkySports @SkyUK @channel5_tv @WWENetwork It was just better don't be ripped off by a special deal that's not Virgin quality and go the best UK alternative 5 for do overs and WWE Network for full shows. Support the talent directly and keep the specials running live as there's threats to stop showing them live at least.

@btsportwwe @btsport @VinceMcMahon @SkySports @SkyUK @channel5_tv @WWENetwork And what's best of all the picture had pixelation on BT anyway so expected it in the actual special it was less or the same on both there if anything but my Network version was cheaper and the richness and colour details were perfect no brightness fake pailing of the picture.

@btsportwwe @btsport @VinceMcMahon @SkySports @SkyUK @channel5_tv @WWENetwork Fact is with just a non obstructive Live right hand top corner logo and no banner not even a WWE Network one and Stereo audio with the same technical issues as BT other than the Mono I said Mono that's what I heard in the free show on whilst Stereo Network my experience superior.

@btsportwwe @btsport @VinceMcMahon @SkySports @SkyUK @channel5_tv @WWENetwork B Sport they rip you off paying the nose on both PPV and TV Subs prices for lower than internet quality when Sky Sports was higher. That's why I now support the Freeview and the internet products better quality low price and supports the talent. That's why WWE went BT that & XFL.

@btsportwwe @btsport @VinceMcMahon @SkySports @SkyUK @channel5_tv @WWENetwork There was never even a WWE Network logo on tonight's free show feed the only thing I can order on my Sky box without VHS taping yet you censor it anyway WTF!!!! And you still insist on Paleing the picture with brightness like rumble. And a large logo that ruins the picture.

@btsportfootball @btsport @EuropaLeague Feel bad for @SportingCP_en because of @B_Fernandes8 😢