BT (British Telecom) outages and service status in Castle Cary, England

Problems in the last 24 hours in Castle Cary, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Castle Cary, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Castle Cary, England

Latest outage, problems and issue reports in Castle Cary and nearby locations:

• 
  Geoff Knight (@GeoffKnight3) reported 7 minutes ago from Yeovilton, England

  @bt_uk Had a phone message saying an email account is to be discontinued. You changed the password a while back and I could never get it to work properly. Your support people weren’t interested.

• 
  Si Thyer (@simonthyer) reported 19 minutes ago from Yeovilton, England

  @Iwelch22 @SheridanRobins @bbcsomerset @Official_NCFC @btsport @SheridanRobins has been nice to you and we don’t have any of the London clubs with horrendous pronouncing issues

• 
  Maya Birch (@Mayabirch1) reported 21 minutes ago from Street, England

  Thankyou @bt_uk we've been with you again not even two weeks, and the internet has cut out completely. Meaning I cannot do my job. And no resolution in sight?!!

• 
  Dorset Tech - Dorset Science & Tech Centre (@dorsettechstem) reported 30 minutes ago from Marnhull, England

  @Force22M @bt_uk Same problem here, given up reporting it as they send engineers out and never find the problem :-(

• 
  Sallie Taylor (@sasathaz) reported 31 minutes ago from Frome, England

  4 weeks into new BT High Speed Fibre contract and having regular issues with connection - out again today in BA12 very disappointed in @bt_uk

• 
  David J. Sherwood (@davidjsherwood) reported 32 minutes ago from Frome, England

  @bt_uk have been an absolute nightmare when it comes to @btsport. No live sport, and no suspension of service like Sky. I'll be cancelling my entire contract at its conclusion.

• 
  Martin (@rubadubists) reported 48 minutes ago from Frome, England

  @bt_uk Help! My elderly father-in-law who has paid his phone bill on time for over 40 years has had his phone line changed so can only receive calls. The phone is his life line… your complaints process is terrible. What can we do?

• 
  𝐣𝐚𝐤𝐞𝐡𝐮𝐧𝐭𝐞𝐫 (@jakeehunter) reported 51 minutes ago from Yeovilton, England

  why is my @bt_uk infinity soooo bad. pay like £50+ each month and can’t even hold a stable connection. constantly drops or my phone says I’ve entered the wrong WiFi password when I clearly haven’t, having to use mobile data constantly.

• 
  Mark Bevan (@mbevan84) reported 56 minutes ago from Frome, England

  There was I saying well done to @btsport for streaming it on @YouTube... problem is the quality is absolutly dire!

• 
  WDR45 LFC (@thered1972) reported 58 minutes ago from Henstridge, England

  @btsport your talking shit never a penalty VAR does not work

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Di- Rect..🎗️🇮🇱🇬🇧(To The Point) (@ReformedMr) reported 2 minutes ago

  @bt_uk That was message to me whilst I’m at work. I really could do with some help for her. I can supply you all the information you need, but obviously I don’t wanna do it on a public forum. Thank you so much for reaching out to me.

• 
  Yorkie Paul (@Yorkiebloke) reported 3 minutes ago

  @bt_uk Your guides basically said I’ll have to dispute it with Vodafone. You’re expecting me to pay for a service that was cancelled when I switched to Vodafone. I even had an email stating my final bill would be £15. Loyal BT customer for over ten years

• 
  Maggie Moo. Hold the line. (@scotslassnow) reported 3 minutes ago

  @bt_uk your bot has asked me the same thing SEVEN times. Asks me to text ASSIST, which I do, and still repeats the same message. HELP!!!

• 
  Emma (@Emma_coyne73) reported 4 minutes ago

  @bt_uk why do you not notify your customers via text when there’s a fault in the area? All other companies do, water electricity etc so why can’t you. Broadband been down all day & not a word from yourselves to your customers

• 
  Sparky (@oftheVotadini) reported 6 minutes ago

  @bt_uk @tringgooner I hate corporate replies like this. Instead of taking ownership of the problem, they palm you off to another department who will fob you off with a desultory offer

• 
  Akram🇵🇸 (@akrxm94) reported 6 minutes ago

  @bt_uk What’s the point if when I call and I’m on hold for more than 10 minutes, I get cut off? Why can’t there be a simple button to press to cancel subscriptions?

• 
  the ranger ✝️ (@theranger1872) reported 8 minutes ago

  @JimSpenceDundee @WeAreOpenreach @bt_uk Holy ****. I knew you’d had an issue but that’s unreal. Just build costs of your time and inconvenience into the estimates. Or simply include an invoice for your time and services.

• 
  Lesley Talbot (@LesleyT88) reported 9 minutes ago

  @bt_uk your customer service is terrible! This issue still hasn’t been resolved! Told this morning that your executive customer care team would contact my mum to discuss the issue as a priority and she still hasn’t had a call! Paying customers are clearly not a priority to you

• 
  Sev (@Sevka_T) reported 13 minutes ago

  Hi, I haven't been a customer since 2024 and today I am receiving texts and emails saying my trial is coming to an end. What is going on? @bt_uk

• 
  Large Vodka (@mizmuggle) reported 13 minutes ago

  @bt_uk have had no broadband since 25/8. fault tracker says it’s fixed but running a check on it says network fault and the expected resolve date keeps getting pushed back. Can’t get anything other than a bot on phone or text. I work from home and this is not good enough