HSBC status: access issues and outage reports

Problems in the last 24 hours in Oldham, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Oldham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Oldham, England

Latest outage, problems and issue reports in Oldham and nearby locations:

• 
  Emma Lansley (@EmmaLansley) reported 2 minutes ago from Salford, England

  @HSBC_UK @bonezy06 I’m having the same issue since the iOS update and I’m not using low power mode. @HSBC_UK

• 
  Naomi Short (@nome0071) reported 2 minutes ago from Sale, England

  @HSBC_UK app appears down, any update for users?

• 
  Cory B (@MrCoryB) reported 10 minutes ago from Manchester, England

  @HSBC_UK Ok, this doesn’t seem to help. I only have a credit card, I don’t have a current account with HSBC to transfer from. Can I not just pay with a debit card from another provider like you can with other credit cards?

• 
  Matt Jones (@Mattyjay36) reported 13 minutes ago from Sale, England

  @HSBC_UK I contacted you yesterday with a basic enquiry regarding travel insurance. Took me an hour to get through having been cut off twice. Chap I spoke to was supposed to e-mail latest aspect travel policy but hasn’t done. I cannot face trying to call again. Can you help?

• 
  Adam Carney (@adamrcarney) reported 20 minutes ago from Salford, England

  Once again, @HSBC_UK & it’s terrible service. 23 minutes of being transferred from department to department & being hold.. then they cut me off.

• 
  debbie ellis (@Asupremeshot) reported 21 minutes ago from Manchester, England

  @HSBC_UK your customer services are pretty much non existent. 2 hours wait on the phone to be cut off. Money has not be transferred for 34 days - total disgrace

• 
  Sarah taylor (@SarahTrafford77) reported 21 minutes ago from Manchester, England

  @HSBC_UK cannot log in to my banking app is there problems again? Payday and I can’t do anything at all

• 
  Kristoffer Tsinontas (@krisminime) reported 22 minutes ago from Stockport, England

  @HSBC_UK Hi. The public beta for iOS15 came out yesterday and your app isn’t compatible. All my other banking apps are. When will the app be updated to support iOS15? Thanks.

• 
  Adam Carney (@adamrcarney) reported 22 minutes ago from Salford, England

  New low for @HSBC_UK customer service. After again being told to speak with their online chat service to order a new bank card, they confirmed it would be sent out. I chase this up today and they have told me that no card has been ordered and I should called up. #Awful

• 
  Niki Dugdale (@DugdaleNiki) reported 23 minutes ago from Ashton-under-Lyne, England

  @HSBC_UK been waiting for 1 hour now on the "customer service" line! As a potential new customer, this does not fill me with hope!

• 
  THE END GAME (@SALMAN_1562) reported 26 minutes ago from Salford, England

  Disgusted with @HSBC @HSBC_UK customer services. Lack of ownership and zero empathy with the audacity to try and make you feel like you’re in the wrong. Sort your staffs and training out!

• 
  Miss.Viktoria.Quinn (@ViktoriaQuinn) reported 29 minutes ago from Manchester, England

  Goodbye @HSBC_UK you’ve been failing me since 2006 with your bad customer service and outdated policies. Hello @StarlingBank with your excellent reviews and the fact you were founded by a woman!

• 
  Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported 32 minutes ago from Salford, England

  @bankwithsmile It's only been 7 working days, so it's got until tomorrow. There was no point in you sending a replacement now - I've got my @HSBC_UK card and PIN, so I've transferred some money over to that account so I can actually get some cash, ahead of leaving you for good on Monday.

• 
  Gillian Fielding (@g_fielding) reported 32 minutes ago from Rawtenstall, England

  @HSBC_UK what’s happening with your call centre? On hold for ages then it drops. We need to get a transaction completed in the next 20 minutes. Help please!!!

• 
  Angela Nathaniel (@angelajnat) reported 33 minutes ago from Ashton-under-Lyne, England

  @HSBC_UK new customer feedback!!! Make sure your staff verify customers so they know who they are speaking with and not divulge account information 🤔not a very good experience!!!!

• 
  Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported 39 minutes ago from Salford, England

  @bankwithsmile @HSBC_UK @bankwithsmile Also worth noting it took over a week for your team to even agree to send a replacement card after I first let them know it hadn't arrived. They sent me two follow up messages asking, each of which took another 2-3 working days for a response from your end.

• 
  Hannah Monaghan (@Mrs_H_Monaghan) reported 44 minutes ago from Bury, England

  The functionality to setup standing orders is shocking on your app and on desktop @HSBC_UK, impossible to set up! Even your online bot couldn’t help.

• 
  Cory B (@MrCoryB) reported 50 minutes ago from Manchester, England

  @HSBC_UK is it possible to pay something off a HSBC credit card via the HSBC app or do I need to log in via desktop? I’ve just done a balance transfer but can’t see where I’d go to pay a some off each month on the app?

• 
  BethSaysRelax (@BethSaysRelax) reported 52 minutes ago from Manchester, England

  .@HSBC_UK 'customer service' is shockingly awful.

• 
  Jojo Chinaski aka Joanna Elizabeth Phillips (@jojochinaski) reported 59 minutes ago from Manchester, England

  The only time @HSBC_UK have bothered to block my card is when I joined @Cobratate 's platform. QQ, do the @irishtravellers have a website? They're in town as luck would have it! Eyes alive, boys. You saved my life, I'm gonna buy Ur donuts x

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steve Pratley (@stephenpratley) reported 7 minutes ago

  @johnsw @HSBC_UK On any other platform I can automate chasing payments, onboarding, contract cancellations and a bunch of other stuff based on when payments arrive. Instead I start every day doing things I could have automated for about 20 years. They're like the Shoe Bomber. They never killed anyone but they've taken multiple lifetimes with the minutes they waste for every customer every day. I ought to be able to get it out of Xero but their API won't let me at data I can look at and export from the GUI either.

• 
  Nick Cox (@njc235) reported 8 minutes ago

  @andyward1964 @HSBC_UK I hope you’re not expecting an answer. The days of good customer service in the UK are long gone my friend.

• 
  Simon Stockley (@si78475) reported 14 minutes ago

  @HSBC_UK Thanks for responding. Im unable to send a DM messages not working on my account. Could you advise an alternative way to contact you without calling?

• 
  Felix MD. (@felixonyegbule) reported 18 minutes ago

  @HSBC_UK it’s quite sad that I will have to close my main account with you after six solid years. It’s been good using your bank, unfortunately , lately it’s increasing difficult solving basic customer care problems. The HSBC app as well is horrible to navigate. Quite appalling

• 
  Bernardine Kennedy (Maxwell) (@BerniKennedy) reported 18 minutes ago

  @HSBC_UK helping an elderly disabled neighbour report debit card hacking to your fraud line yesterday am was impossible. Guy on phone was useless. Then I took neighbour into his branch and guy there was fantastic. But if I hadn’t been around to take him? Shameful.

• 
  prem sai charan (@premsaicharan) reported 27 minutes ago

  @HSBC_UK please traine ur employess on the customer service putting people who cant understand english language and he just blocking bank account it doesnt make sense they dont even know reson of calling they just block my bank account ? Is it way of sense u shame on banking.

• 
  Den 🇬🇾 🇯🇲 (@LePhantomDennis) reported 30 minutes ago

  .@HSBC_UK has to be the worst UK back for customer experience. You can't apply for a fixed rate ISA using a web browser like you can with every other bank, they want you to install their mobile banking app to open the ISA. Ridiculous.

• 
  Dawnin 27/9@LFC❤⚽️ 🇺🇦🌻 (@dawniedavidson) reported 30 minutes ago

  @HSBC_UK at some point banks need to accept that some clients need actual help to set up accounts rather than do a bit, send them away, when client receives emails and no clue what they are supposed to do esp when they are using old mobile devices, no clue how to upload info

• 
  Mike Tims (@Mike_Tims) reported 30 minutes ago

  @HSBC_UK And its widely known in banking the HSBC has little interest in its UK retail operation - compare the services on offer with its dedicated account Chinese Communist Party for example and phone based access to cash machines in HK for all account holders….

• 
  Mark (@MorganMF9867) reported 33 minutes ago

  @HSBC_UK almost a 3 week wait for a telephone security code and nothing has arrived. Incredibly poor customer service.