Is HSBC down in Dorking, Surrey, England?
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The latest reports from users having issues in Dorking come from postal codes RH5.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Dorking, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Dorking and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (57%)
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Website (19%)
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Login (19%)
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Transactions (3%)
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Transfer (3%)
Live Outage Map Near Dorking, Surrey, England
The most recent HSBC outage reports came from the following cities: Dorking and London.
| City | Problem Type | Report Time |
|---|---|---|
 Dorking |
Login | |
| London |
Mobile App | |
| London |
Website | |
| London |
Login | |
| London |
Withdrawals | |
| London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Dorking, England
Latest outage, problems and issue reports in Dorking and nearby locations:
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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Murdock
(@howlinmadmurdoc) reported
from
Crawley, England
@HSBC_UK can I change my saving account names@on your website
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Luke
(@LukeHugh3s) reported
from
Croydon, England
@HSBC_UK is there a fix for you app not working on this new iOS update?
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Valentinas Cap
(@valentinascap4) reported
At least, @HSBC_UK team promptly looked into the case and completed the direct debit indemnification claim immediately after speaking to them. @virginmedia could learn a lot about appropriate customer service from @HSBC_UK.
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the pompey pope
(@thePompeyPope) reported
@HSBC_UK My local branch, Waterlooville, has just been "refurbished" and no longer has a counter service, only machines. How do I now pay bagged coins into my account please? I have about £50 or more worth.
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Confusedbytheworld
(@Baffleduniverse) reported
@HSBC_UK is there an issue with online, mobile and telephone banking? I called to do telephone and says there is a technical fault and all other ways online and app wont even let me log on.
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Joanna Layton
(@joannalayton) reported
@JustAGalAndADog @HSBC_UK It’s really poor service. ‘He can verify through a mobile phone.’ ‘Dad doesn’t have one.’ ‘Or the app.’ ‘Dad doesn’t use apps.’ ‘Or our card reader.’ OK, can you send him one?’ ‘No. Not until November’ (earliest). What’s he supposed to do?! Meanwhile can’t buy groceries online!
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Sophie 🏳️🌈🌻🏴
(@OnceUponASophie) reported
@Paul2204Paul @HSBC_UK What’s the problem?
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Becky
(@BeckyBee83) reported
@HSBC_UK The app isn't working at the moment. How can I alternatively access online banking please?
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Carsten Otto 🌱 🔦💉💉
(@c_otto83) reported
Hi @HSBC_UK , you're asking and reminding (former) customers to log in to read an "important document", but after cancelling the account you also disable the login. Could you please make up your mind? Either let me read the document, or don't send it to my locked inbox.
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Hair Bear
(@hair_bear_18) reported
@HSBC_UK @ChangePlease If only you hadn't started charging for accounts to the societies and charities that support them, eh?
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Jo Mettrick
(@MettrickJo) reported
@HSBC_UK The more pressing issue is a personal account. Who do I contact about it? Dissatisfaction with your business services is a long running thing. It seems you don't want customers who don't go into debt.
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Craig Addy
(@craigsaddy) reported
from
Huddersfield, England
@mushoj8 @HSBC_UK Exactly the same has happened to me too. I can’t do a balance transfer for a new credit card until I get online and they won’t send me login details. The phone team hung up twice. Bizarre. Please help me HSBC, you’re not responding to my DMs