Is HSBC down in Cradley Heath, Sandwell, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Cradley Heath, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Cradley Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (60%)
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Login (19%)
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Website (14%)
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Transactions (5%)
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Transfer (2%)
Community Discussion
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HSBC Issues Reports Near Cradley Heath, England
Latest outage, problems and issue reports in Cradley Heath and nearby locations:
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Sid
(@Sid_Vadakoot) reported
from
Birmingham, England
@HSBC_UK Is the mobile uk app still down?
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Mohammed Sajad
(@mosajad) reported
from
Birmingham, England
@HSBC @HSBC_UK still here plodding along waiting for you to answer. If anything I could crown you the worst customer service in the UK. #time #money #badservice
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Jake Malnew
(@JMalnew) reported
from
Solihull, England
@HSBC_UK @SpursOfficial @SpursWomen Anyone having problems logging into app??
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kul3x
(@kul3x) reported
from
Birmingham, England
@HSBC_UK 4 times I called and 4 times cut off from a landline. Customer service? Think not!
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Eddie Clarke 🐝
(@eddieclarke96) reported
from
Birmingham, England
@HSBC_UK @RenaudGuerin Oh dear. You really don’t like offering customers a service do you? All other banks have accepted iOS 16 public beta. But not you! Does that mean anything to you? It should #hsbc #firstdirecthelp #fail
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judith coleyshaw
(@pudin54) reported
from
West Bromwich, England
@HSBC_UK On online banking I keep getting a message GSA error. I have cleaned out cache and cookies and history, I have used 2 browsers. No joy. Using mobile banking I get message something went wrong. Your status says everything is fine! When will a normal service be resumed.
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StunnerCurves (Birmingham,UK) £3 O.F💦
(@StunnerCurves) reported
from
Birmingham, England
@ae368e1f9fd14ad @HalifaxBank @HSBC_UK I know many working girls who have had money ‘disappear in transit’
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Paul Hughes
(@stanbutlersp17) reported
from
Birmingham, England
@HSBC_UK your new app a sack of **** can’t log on can’t even get on to log in keeps cutting out
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Rajeev Verma
(@rajeevv26) reported
from
Wolverhampton, England
@HSBC_UK my son just applied for a hsbc student account and got rejected, but he has a fantastic credit rating and bought himself a 15k car on finance So what is the problem, I hope there is no footprint on his credit file
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King Of Ink Land ®
(@king_body_art) reported
from
Birmingham, England
@HSBC_UK please can someone please reply to my reply DMs not good first experience of customer service in switch service
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Eddie Clarke 🐝
(@eddieclarke96) reported
from
Birmingham, England
@HSBC_UK @aheard15 Just update your app. You’re the problem, not iOS 16. All other banks have done it. Why not you? Second rate service #hsbc #firstdirecthelp #fail
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King Of Ink Land ®
(@king_body_art) reported
from
Birmingham, England
@HSBC_UK Can adviser please read my name is legal I've mentioned passport and problems in the dm this is a personal switch account for me a human not a company ... Who jumped to conclusions it's business please read what's actually in the DM
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Eddie Clarke 🐝
(@eddieclarke96) reported
from
Birmingham, England
@HSBC_UK @bat1150gs How about doing something now instead of waiting until September! You let customers lose access to their accounts and then say we can’t be bothered to do anything to make the app compatible, like all other banks have done #hsbc #fail
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$un❤️
(@Sun18000) reported
from
Kidderminster, England
@ImTaLdon @HSBC_UK Hopefully they come back to you soon. Although leaving complaints unresolved and not getting back to customers after lodging a complaint. Clearly shows how bad their customer service is!
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Sheldon Tarpey
(@SheldonLT) reported
from
Birmingham, England
@enrubeyma @HSBC_UK I literally had the same problem yesterday. My question can’t be answered online and yet I never managed to get through on the phone after 40 mins yesterday. Painful.
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StunnerCurves (Birmingham,UK) £3 O.F💦
(@StunnerCurves) reported
from
Birmingham, England
@ae368e1f9fd14ad @HalifaxBank @HSBC_UK Yeah they’ve mentioned that to me b4 when the Paying In machines have been broken & now Out of Service by sum1 numpty ramming a paper clip or bundle of old £5 notes in. But I don’t trust the Post Office sadly
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Shazla
(@taralfie) reported
from
Walsall Wood, England
Well absolutely disgraceful behaviour from you as a bank to close a 16 year olds account leaving her stranded with no access to her funds SHAME ON YOU and no explanation @HSBC @HSBC_UK @HSBCUKBusiness #dontbankwithhsbc #hsbcdisgrace
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Animesh Ghose
(@ghose_animesh) reported
from
Birmingham, England
@HSBC_UK hi one of my friend is having issues with credit card direct debit dispute. He has been trying to resolve it with your customer care team for many weeks but not getting anywhere. Will appreciate if someone can get in touch with him. Plz DM for his details. Thanks
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StunnerCurves (Birmingham,UK) £3 O.F💦
(@StunnerCurves) reported
from
Birmingham, England
@AskNationwide down AGAIN. Couldn’t pay in @homebargains - had to use a REAL BANK called @HSBC_UK - what if I didnt have access to another? Useless. 3 times been down since XmasEve Eve 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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Mohammed Sajad
(@mosajad) reported
from
Birmingham, England
@HSBC_UK been on the phone from 3pm. Over 4 hours and you have cut me of 3 times. "busier then usual times" such poor service. Time to move to a more reliable provider. Standards have dropped. 😔 As a business account you clearly don't value.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Vicki Hills
(@VickiHills4) reported
@HSBC_UK not sure what’s going on with your telephone banking but I can’t access any support, I don’t have access to online banking and live in a small village with no branch to visit. I need to pay bills over the phone but none of the calls will connect. Help!
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Lindsey
(@LindseySpriggs) reported
@HSBC_UK look after you small customers as well as the big ones. 1 hour and 45 mins to sort a debit card? Sons vulnerable and they ignored his plea for them to talk to me. Had to put the phone down in the end. Still not sorted!
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Alan Stead
(@AlanStead10) reported
@HSBC_UK @Stonewallhousin 24% vs 76%! Help the majority, unless you consider the minority to be "more deserving" for some reason!
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May 🌸
(@mayeilimexx) reported
@Harshbutfairy @HSBC_UK @Stonewallhousin This is a targeted advert where Stonewall are helping raise awareness for people that rely on them for advice. In the same way that Shelter are doing it to help other homeless people - what is your problem???
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Henry Lloyd
(@henryjlloyd) reported
And all I have seen is @HSBC_UK telling people to revert their operating systems to iOS 14 which is a very difficult process and not good customer service. Get your arses in gear and spend a tiny percentage of your revenues on your customers' user experience. It is unacceptable!!
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Tom
(@tomtomsnap) reported
How on earth @HSBC_UK ‘s ATM not issued cash due to fault, got text alerts from @HSBC confirming issue. 1 month on, HSBC still holding my monies (£500). Unbelievable!! Staff lied 7 working days, then 30 days, then 30 “working days”. Soon ll close my accounts with @HSBC_UK
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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Tom
(@tomtomsnap) reported
@HSBCUKBusiness Hi @HSBC_UK complaint was filed. 1st reply-We are investigating. 2nd reply-Sorry we can’t resolve!! Time wasted. Phoned HSBC Premier, Matt was completely uninterested, not even introduced himself, “Can I take your name, what can I do 4 you”!! Poor service!! Surely, not “Premiere”
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Henry Lloyd
(@henryjlloyd) reported
Absolutely shocking that @HSBC_UK has no plans to update their app to iOS 15, 'for security concerns' when they operate in mainland China, and every other major UK bank has updated their apps to offer support to customers. This is why I use @Monzo for nearly everything now!!!
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Zazizuza
(@Zazizuza) reported
@HSBC_UK clearly doesn't care about its reputation or safety of their customers. They are incapable to provide a customer service on the phone during the pandemic. I have been calling their fraud team for 2 weeks now and can't get anybody on the phone.