Nationwide status: access issues and outage reports

Problems in the last 24 hours in Hertford, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Hertford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Hertford, England

Latest outage, problems and issue reports in Hertford and nearby locations:

• 
  Linda Taylor (@Lindataylor2109) reported 6 minutes ago from Bishop's Stortford, England

  @AskNationwide I have been calling you all day. Your automated service is like a robot getting it wrong over and over again. Then when she finally gives up there is a recorded message saying you can’t take calls, no reason, no alternative offered. Massive #customerexperience fail

• 
  me through a lens (@me_throu_a_lens) reported 55 minutes ago from Enfield Lock, England

  @AskNationwide just been hung up on for asking a question..?!Normally good service but that’s shocking...

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gary Fisher (@garyfish76) reported 2 minutes ago

  @AskNationwide No thanks I hand tried every avenue & get nowhere, you won’t let me upload any documents and you won’t let me talk to the trace team. You make something simple, impossible

• 
  ihatehackney (@official0scar) reported 10 minutes ago

  @AskNationwide if im not a customer why would i log in to complain? stop spamming ex customers who left you years ago

• 
  Andrew (@Andrew06736371) reported 10 minutes ago

  @AskNationwide But it this the case then whilst the customer is applying the switch ( in the live situation ) it should ask if you want to do a full switch and what must be done , but it doesn’t ..so you end up with a run around like this , off putting really ! Rgds Andrew

• 
  places (@private20200000) reported 11 minutes ago

  @AskNationwide the app and website says phone lines are open 8am-6pm Monday to Saturday, but trying to get through it says lines are closed. Chat doesn't work either. I was due my switch money 4th December and still waiting. What is happening please? I can't speak to anyone.

• 
  Gary Fisher (@garyfish76) reported 15 minutes ago

  @AskNationwide Its ok your colleague has already replied with the stock answers that do not help in any way shape or form.

• 
  Dave H 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 Invoke Clause 8 (1320) (@BCCletts) reported 17 minutes ago

  @Mistywoman1 @AskNationwide Mix that with the customer service off-shoring with @ScottishPower especially (I've a screwed up account where the instructions were completely inverted in 2019 - still not sorted - & the emails begin "Dear Miss David/Mr Dave") We need to highlight service suppliers who employ >>

• 
  Freya Freely (@FreyaFreely) reported 21 minutes ago

  @AskNationwide Thanks, Ashley. I can't see this option unfortunately. I'm on an android phone. Can you help?

• 
  Callum (@CalzoMate) reported 21 minutes ago

  @AskNationwide @Richardson72R Yeah same issue here

• 
  Craig Hughes (@Scragglington) reported 23 minutes ago

  @AskNationwide FYI, your online current account origination page isn’t working. Tried on 2 separate devices, I get past the soft credit check and am offered a FlexDirect account, but the Apply button does nothing.

• 
  Gary Fisher (@garyfish76) reported 23 minutes ago

  @AskNationwide Don’t trust Nationwide they loose your money in transfer then do nothing to help and then have the audacity to charge a late fee when they have lost £3000 of my money