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O2

O2 outages and service status in Usk, Wales

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Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around Usk, including 0 direct reports.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Usk, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Usk, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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O2 Issues Reports Near Usk, Wales

Latest outage, problems and issue reports in Usk and nearby locations:

  • sarlpar
    Sarah (@sarlpar) reported from Henllys, Wales

    @O2 your coverage in the Cwmbran area NP44 is shocking, no end of people on O2 post about the poor signal especially around the Llanyrafon and Henllys/TyCanol area. When we ask about if there are any signal issues we’re told there’s not, Vodafone, EE and 3 work prefect. 😖

  • STJonesx
    S T Jones (@STJonesx) reported from Alway, Wales

    When you’ve not been able to make any calls or texts whilst at home for the last 2 weeks as your phone is constantly on no service! 😡😡 take your time resolving this issue @O2 !!!!!!!!!!!!!

  • DaiSmashie
    Dai Smash/DavidDoran (@DaiSmashie) reported from Cwmbran Central, Wales

    @O2 why are you offering free Samsung products when you take out a new contract then @SamsungUK won't accept the contract, emails and receipts as proof of purchase? Disgusting customer service from @SamsungUK

  • stuomac88
    Stuart Maclean (@stuomac88) reported from Abertillery, Wales

    @O2 supposed to have had a bill credit applied to my account due to mast issues. Can you check this for me as still not showing on my o2?

  • AdamLee2011
    Adam Lee (@AdamLee2011) reported from Newport, Wales

    @O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.

  • STJonesx
    S T Jones (@STJonesx) reported from Alway, Wales

    3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳

  • cymboi
    MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported from Newport, Wales

    @virginmedia @O2 Why is your Hotspot so poor? Never connects!

  • Garethbird85
    gareth bird (@Garethbird85) reported from Newport, Wales

    @O2 can someone from customer service contact me please

  • bigjeans68
    Eugene O’Carroll (@bigjeans68) reported from Langstone, Wales

    Shocking signal today on o2 postcode NP18 1NF @O2 @mrsclart

  • Hayeley
    Hayley (@Hayeley) reported from Cwmbran Central, Wales

    @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

  • cymboi
    MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported from Victoria, Wales

    @O2 How is that great value for a customer, when a sim only package is £30, yet its £35 when you purchase it with a phone?

  • BigDogWrestler
    🌈 Champ (@BigDogWrestler) reported from Cwmbran Central, Wales

    @O2 why is my signal often very poor and I mean often and very very poor?

  • Taxiboi3583
    Adam Smith #BlackLivesMatter (@Taxiboi3583) reported from Beechwood, Wales

    @O2 Totally ignored my actual question, do I get a rebate on my bill if I experience technical issues?

  • BigDogWrestler
    Big Dog (@BigDogWrestler) reported from Newport, Wales

    @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

  • uncriticalsimon
    Simon 💉💉💉🐉 (@uncriticalsimon) reported from Newport, Wales

    @jasonmackenzie @O2 OK I once had trouble with EE (not for the mobile service but when I switched to broadband), it got so bad that I decided to go back to Sky. (NB now with TalkTalk, also not great for customer service but OK if nothing goes wrong.)

  • 92danielleyoung
    Dani 💋 (@92danielleyoung) reported from Alway, Wales

    What’s up with @O2 gone down before anyone can even get Peter Kay tickets 🤬🤬🤬🤬

  • STJonesx
    S T Jones (@STJonesx) reported from Alway, Wales

    Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻

  • SamHallWales
    Sam Hall 🏴󠁧󠁢󠁷󠁬󠁳󠁿🐾🐾🌈 (@SamHallWales) reported from Cwmbran Central, Wales

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • sarlpar
    Sarah (@sarlpar) reported from Henllys, Wales

    @O2 It’s been going on for months, I have friends dotted around NP44 and they all struggle making phone calls as they keep dropping out, it’s not something new it’s an ongoing issue. I’d change if I wasn’t tied in and I think you’ll find other would too if they could. So frustrating

  • nathanbarrett76
    Nathan Barrett (@nathanbarrett76) reported from Usk, Wales

    @O2 absolute joke customer services give me the unlock code I have paid for my phone and you are with holding the code so I can't activate my new sim

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • S13KW
    KW (@S13KW) reported

    @O2 I've had texts from 02 stating I cancelled my direct debit....I DID NOT ! Then texts to state my number was being changed....!!! I've had the same number for many years, no way on earth did I request a new number ! All reported to O2... Promised call backs which never came !

  • mrtnwith
    martin witherford (@mrtnwith) reported

    @O2 Last month I lost a device that I have on contract with o2 . I phoned customer services and explained that I understand I must keep up my monthly payments for the device but wasn’t prepared to pay for airtime that I wasn’t using. The advisor told me to cancel both direct debits.

  • wendyg4073
    wendyg4073 (@wendyg4073) reported

    Get @O2 your service in this part of Ayrshire is a disgrace 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

  • S13KW
    KW (@S13KW) reported

    @O2 I have been bombarded with these for the past 3 weeks, around the same time I spoke to a O2 customer service agent who was working from home with regards to settlement of my phone plan. Since then I've had a few problems.. apparently O2 investigations in reference to my account

  • JoshuaMarshh
    JoshhMarshh (@JoshuaMarshh) reported

    I’ve been with @O2 for a little over a month now, and have almost no signal at all anywhere I go.. the first 14 days was average to useable, and now I can’t get online at all. Do I have 11 more months of poor signal or can I cancel my contract?

  • NathFerguson
    Nath (@NathFerguson) reported

    A hour 25 min on hold, what a joke more the reason, Why I should leave you to go somewhere to actually get some customer service. Such p**s poor customer service! @O2

  • dtwd9
    dan (@dtwd9) reported

    @O2 why is no one responding on the app, or via WhatsApp? Literally can’t reach anyone from customer support

  • iamhafiz91
    Mohammed Hafiz (@iamhafiz91) reported

    @O2 can not believe how bad your data/network is. Can’t connect to the internet when outside. Whats the point in having 120gb when I’m only able to use like 5gb in a month. Get it fixed

  • Age_of_Aquarius
    Type That Talk… (@Age_of_Aquarius) reported

    @O2, outside of my house my data works perfectly fine. Why am I having issues whilst in my house where I have @Virgin internet service? I prefer to use my data in home as I pay enough for it and also because Virgin’s internet is straight garbage. Fix it!

  • JoshSVisuals
    Josh Sears (@JoshSVisuals) reported

    @JoshuaMarshh @O2 That's odd, I used to be with O2 and they were great when I was with them... mind you EE is even better but O2 was certainly not bad