O2

O2 Outage Report in Usk, Monmouthshire, Wales

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Usk, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Usk and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Usk, Monmouthshire, Wales 03/01/2026 06:25

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (50%)

    Phone (50%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Usk, Monmouthshire, Wales

The most recent O2 outage reports came from the following cities: Newport and Cardiff.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Internet
United KingdomCardiff Phone
United KingdomCardiff Phone
United KingdomNewport Phone
United KingdomNewport Phone
United KingdomAbertillery Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Usk, Wales

Latest outage, problems and issue reports in Usk and nearby locations:

  • flowersshanice S H A N I C E (@flowersshanice) reported from Cardiff, Wales

    @O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!

  • paigebuckingham Paige🧚🏻‍♀️🌸 (@paigebuckingham) reported from Cardiff, Wales

    Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!

  • Garethbird85 gareth bird (@Garethbird85) reported from Newport, Wales

    @O2 can someone from customer service contact me please

  • BigDogWrestler Big Dog (@BigDogWrestler) reported from Newport, Wales

    @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

  • fgethearies FGE ⚡️ (@fgethearies) reported from Cardiff, Wales

    Anyone else on @O2 ? My signal keeps cutting in and out 😩

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    @O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.

  • gareth_thmpsn Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.

  • clareoj Clare Osborne Jones (@clareoj) reported from Cardiff, Wales

    @O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service

  • STJonesx S T Jones (@STJonesx) reported from Alway, Wales

    Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻

  • BCFCOLIVERDOG Oliver City Dog (@BCFCOLIVERDOG) reported from Cardiff, Wales

    @JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃

  • BigDogWrestler Big Dog (@BigDogWrestler) reported from Newport, Wales

    @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

  • Hayeley Hayley (@Hayeley) reported from Cwmbran Central, Wales

    @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

  • gareth_thmpsn Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2

  • STJonesx S T Jones (@STJonesx) reported from Alway, Wales

    3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳

  • nathanbarrett76 Nathan Barrett (@nathanbarrett76) reported from Usk, Wales

    @O2 absolute joke customer services give me the unlock code I have paid for my phone and you are with holding the code so I can't activate my new sim

  • gwelfor57 Mark Elliott🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@gwelfor57) reported from Cardiff, Wales

    @O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.

  • gareth_thmpsn Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.

  • STJonesx S T Jones (@STJonesx) reported from Alway, Wales

    When you’ve not been able to make any calls or texts whilst at home for the last 2 weeks as your phone is constantly on no service! 😡😡 take your time resolving this issue @O2 !!!!!!!!!!!!!

  • DennerSusan susan denner (@DennerSusan) reported from Cardiff, Wales

    @O2 Customer service shocking! No service on phone since 24th May, SIX calls made to your call centre to resolve issue - now being told to wait for

  • catlady_cez Cez 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@catlady_cez) reported from Cardiff, Wales

    @O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • johnkavanagh John Kavanagh (@johnkavanagh) reported

    I’ve been an @O2 customer for more than twenty years; longer than they’ve existed in fact - my contract began with BT Genie. I’ve had a tech issue with them for over six months, which they’ve promised to resolve multiple times, and haven’t. I’ve never even received a call back.

  • angmac9 Angmac (@angmac9) reported

    @O2 day 11 of no handset despite multiple phone calls, live chat, visits to store, complaint raised and fraud should have been in touch yesterday but nothing! It’s beyond a joke

  • jamesbeech93 James Beech (@jamesbeech93) reported

    @O2 Shocked with the service I’ve received. Cancelled my sim only during the cooling off period, continue to receive bills and chasers. Contact via live chat to be told everything is okay and cancelled yet still getting bills. Contact again and am told i need to call help please?

  • page_pageyworld James Page (@page_pageyworld) reported

    Fraud case raised in November, raised 3 times, told it would be 30 days, 8 emails, 3 letters of complaint, many, many phone calls. @o2 still “not” written to confirm what’s happening..over 15 horrific letters threatening him. @o2 make contact and sort this please.

  • KnownSurf previously known as surf (@KnownSurf) reported

    @O2 @MarkEvansO2 @Ofcom if you're going to ask me a question in my dm's can you have the decency to read my answer and reply!,long time passed when I used to tell others they should be on o2 as the customer service is so good,now its just an unfunny joke whenever have to call u

  • goonergazzell Garreth Ellidge 49 (@goonergazzell) reported

    @O2 is there an issue in the BB10 area? 4G non existent. Been like this for weeks and weeks 😤

  • Rhi_X Rhian Rees (@Rhi_X) reported

    There is literally NO ADVANTAGE to being with @O2 phone network. Rubbish signal everywhere, bloody expensive, and o2 priority doesn't ever work. Jesus, get me off this ****** network! #o2 #badnetwork #runfarrunfast

  • NicolaS24016880 Nicola Sykes (@NicolaS24016880) reported

    @O2 Still not sorted. Absolute joke. Nearly two weeks without a service I’m paying for and no reason given

  • michellemoffet michelle moffett (@michellemoffet) reported

    @O2 “contact us” / “help” via the App and online is not actually helpful!!!!

  • SimonSaysSK Simon (@SimonSaysSK) reported

    @o2 I usually get good signal in my house, the last few days I have had no signal whatsoever. Please can you advise how I can get this resolved.