O2 Outage Report in Usk, Monmouthshire, Wales
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Usk, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Usk and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 04: Problems at O2
O2 is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (23%)
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Total Blackout (16%)
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E-mail (4%)
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Wi-fi (4%)
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TV (1%)
Live Outage Map Near Usk, Monmouthshire, Wales
The most recent O2 outage reports came from the following cities: Abergavenny.
| City | Problem Type | Report Time |
|---|---|---|
 Abergavenny |
Internet | |
| Cardiff |
Phone | |
| Newport |
Internet | |
| Cardiff |
Phone | |
| Cardiff |
Phone | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Usk, Wales
Latest outage, problems and issue reports in Usk and nearby locations:
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Diana Waldron
(@Waldron_Diana) reported
from
Cardiff, Wales
@O2 can u please help. I have been trying to pay my final bill with you for ages. It’s only about £20,I don’t need harrazing letters&emails to prompt me to pay...I just need u to let me pay. I have called&been online to make payment, but you don’t seem to want to take my payment
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Big Dog
(@BigDogWrestler) reported
from
Newport, Wales
@Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.
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Shane
(@gingio) reported
from
Cardiff, Wales
@jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.
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Callum Crowley
(@callumcrowley) reported
from
Liswerry, Wales
@O2 customer service are an absolute joke - can’t wait to change my provider #pathetic
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🇬🇧Jamie🏴
(@jamcole88) reported
from
Pontnewydd, Wales
@SkyHelpTeam @O2 why is the network signal so poor/non existant in Cwmbran NP44
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
Also when I highlighted my issues over the phone and through the Webchat @O2 do not seem very concerned or understanding 😔
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The Dwyer Identify (F)
(@StephenADwyer) reported
from
Caerleon, Wales
@O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too
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Callum James Littlemore 🔶
(@CJLittlemore) reported
from
Cardiff, Wales
@O2 I woke up this morning to find I’ve been totally cut off. I can’t make calls, send texts or use my mobile data. All of this is kinda important for my work as I’m self employed - I can’t call your customer service line to see what the issue is. Can you look into it please.
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Jamie Riddell
(@jamieriddell) reported
from
Cardiff, Wales
Hey @O2 who can I talk to about unlocking a phone. I've paid up and out of contact. Online form says no because of too many attempts ( no idea what my customer service code was) but I have all my account details.
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Hywel Butcher
(@HywelButcher) reported
from
Cardiff, Wales
Top tip - don’t join @O2 - incompetent and useless! First no 4G, now no signal or data at all 🤯
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
There is always some kind of problem with my @O2 order. Its even more frustrating seeing on here people have just walked into the store and been able to collect the phone without the relevant email saying its ready to collect. How do they know they are distributing the right
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leanne bodenham
(@lelebodenham) reported
from
Magor, Wales
@BLapham_8 @O2 All day yesterday and today I’ve had problems x
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Big Dog
(@BigDogWrestler) reported
from
Newport, Wales
@Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.
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🇬🇧Jamie🏴
(@jamcole88) reported
from
Panteg, Wales
Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK
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Lisardo Vivas
(@LisardoVivas) reported
from
Cardiff, Wales
@O2 @tig1985 I’m in cardiff with same issue
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Beth
(@bethanjane22) reported
from
Cardiff, Wales
When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬
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Callum Crowley
(@callumcrowley) reported
from
Liswerry, Wales
@O2 customer service is the worst - transferring me to the sales team knowing they’re closed to fix an error that’s theirs. Can’t wait to change providers - pathetic
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Ieuan-Rhys Beal
(@ieuanbeal15) reported
from
Cardiff, Wales
@O2 your live chat service is garbage. 15
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S H A N I C E
(@flowersshanice) reported
from
Cardiff, Wales
Hi @O2 I’m in desperate need for someone to active my new sim (had an upgrade) as I’m unable to text or call out viseversa. My o2 isn’t solving the issue either.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Jasmine-Marie
(@JasMadsUK) reported
@O2 is literally the worst company to deal with. Customer services just put the phone down, manager call backs never completed, I’m being charged for a phone I don’t have and when I ask for the complaints process I’m refused it! How ridiculous!
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Joanne
(@08000935S) reported
@O2 @O2 I have already spoken to customer services multiple times and they have also directed me to this guide. Nothing has helped and they claim that the network is running well in my area. I am therefore paying for data and calls that I can’t use?
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Steven
(@Steven_duff) reported
@O2 any chance of some help?
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Janette Drew
(@Jettydo) reported
@O2 Loyal customer,tried to call you three times for my hubby to get a phone with you. Every time wrong department or you hang up!!
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John Molphy PhD
(@Molphy87) reported
Okay @O2 help me with this catch22 situation: 1. I have lost service and cant make or recieve calls or texts so I need to speak to an online advisor through MyO2 app... 2. I have 2-factor authentification to get onto app but cant as I am not able to receive texts... What do I do?
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Amy ⁷
(@amysians) reported
Hey @O2, any advice for a Pixel 6 Pro screen replacement? @madebygoogle suggest EE stores regardless of network, but they gave me a quote of over £800 for not being on EE 😭 nowhere seems to want to touch this phone cuz it's a Pixel, I'm at a loss 😭
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Cherry🦇
(@ILikeTheIvy) reported
@O2 network is down I can't make or receive calls!
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Ian
(@SuperPosh7) reported
@O2 I had 7 emails in 3 minutes. The last one says my order is saved for 72 hours. When I click the link to return to it, it takes me to the sign in page. I try and sign in and I’m stuck in a password reset loop. The MyO2 app shows order confirmed though.
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Gwyn
(@GwynJenkins1) reported
@O2 Your 3G and 4G in NP19 and NP20 areas has always been shocking, but today mobile data is non existent! Full bars yet can’t open a website! Your status checker says no issues. Just awful. Time to look for a better network I think!
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Merryl Quilter
(@merryl_quilter) reported
@O2 we've had a mast problem for months, how do I find out if this is ever going to be fixed or if I need to move networks please. U stop sending updates after a week