O2 outages and service status in Usk, Wales

Problems in the last 24 hours in Usk, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Usk, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Usk, Wales

Latest outage, problems and issue reports in Usk and nearby locations:

• 
  Sarah (@sarlpar) reported 3 minutes ago from Henllys, Wales

  @O2 your coverage in the Cwmbran area NP44 is shocking, no end of people on O2 post about the poor signal especially around the Llanyrafon and Henllys/TyCanol area. When we ask about if there are any signal issues we’re told there’s not, Vodafone, EE and 3 work prefect. 😖

• 
  Stuart Maclean (@stuomac88) reported 6 minutes ago from Abertillery, Wales

  @O2 supposed to have had a bill credit applied to my account due to mast issues. Can you check this for me as still not showing on my o2?

• 
  S T Jones (@STJonesx) reported 11 minutes ago from Alway, Wales

  3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳

• 
  Dani 💋 (@92danielleyoung) reported 11 minutes ago from Alway, Wales

  What’s up with @O2 gone down before anyone can even get Peter Kay tickets 🤬🤬🤬🤬

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 12 minutes ago from Panteg, Wales

  Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

• 
  End Of Terror (@EndOfTerror) reported 17 minutes ago from Caerleon, Wales

  @O2 I have a similar problem with @bt_uk

• 
  gareth bird (@Garethbird85) reported 19 minutes ago from Newport, Wales

  @O2 can someone from customer service contact me please

• 
  Big Dog (@BigDogWrestler) reported 19 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

• 
  Nathan Barrett (@nathanbarrett76) reported 21 minutes ago from Usk, Wales

  @O2 absolute joke customer services give me the unlock code I have paid for my phone and you are with holding the code so I can't activate my new sim

• 
  Simon 💉💉💉🐉 (@uncriticalsimon) reported 23 minutes ago from Newport, Wales

  @jasonmackenzie @O2 OK I once had trouble with EE (not for the mobile service but when I switched to broadband), it got so bad that I decided to go back to Sky. (NB now with TalkTalk, also not great for customer service but OK if nothing goes wrong.)

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 26 minutes ago from Pontnewydd, Wales

  @SkyHelpTeam @O2 why is the network signal so poor/non existant in Cwmbran NP44

• 
  Adam Smith #BlackLivesMatter (@Taxiboi3583) reported 26 minutes ago from Beechwood, Wales

  @O2 Totally ignored my actual question, do I get a rebate on my bill if I experience technical issues?

• 
  Sarah (@sarlpar) reported 29 minutes ago from Henllys, Wales

  @O2 It’s been going on for months, I have friends dotted around NP44 and they all struggle making phone calls as they keep dropping out, it’s not something new it’s an ongoing issue. I’d change if I wasn’t tied in and I think you’ll find other would too if they could. So frustrating

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 29 minutes ago from Victoria, Wales

  @O2 How is that great value for a customer, when a sim only package is £30, yet its £35 when you purchase it with a phone?

• 
  Eugene O’Carroll (@bigjeans68) reported 31 minutes ago from Langstone, Wales

  Shocking signal today on o2 postcode NP18 1NF @O2 @mrsclart

• 
  Adam Lee (@AdamLee2011) reported 32 minutes ago from Newport, Wales

  @O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.

• 
  Hayley (@Hayeley) reported 34 minutes ago from Cwmbran Central, Wales

  @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

• 
  leanne bodenham (@lelebodenham) reported 48 minutes ago from Magor, Wales

  @BLapham_8 @O2 All day yesterday and today I’ve had problems x

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 52 minutes ago from Newport, Wales

  @virginmedia @O2 Why is your Hotspot so poor? Never connects!

• 
  S T Jones (@STJonesx) reported 52 minutes ago from Alway, Wales

  Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Smooth Booth 🏳️‍🌈👓❤️ (@TheSmoothBooth) reported 9 minutes ago

  @JaneEyreAtHeart @O2 Had the same issue? Received a text saying 80% of data used. Same message a week later and 36 hours after that no data. O2 are denying there’s any issue but I know of other people who are losing data overnight when it’s not been used.

• 
  Darren 🏎️🏁 (@darrenmk) reported 16 minutes ago

  @O2 Your app has turned into **** since you became part of Virgin, try to see my balance and it's always sends me an email link to click, never did this before, and it doesn't even take me to the balance. It's so obvious two systems failing to talk, ironic for a comms company

• 
  more happy than dignified (@JaneEyreAtHeart) reported 16 minutes ago

  Anyone having problems with @O2 . Can't check data allowance or add a bolt on more than 100gb. Partner has had a text saying out of data but we can't do anything

• 
  jess (@pussyisgvd) reported 19 minutes ago

  @O2 absolutely useless. paid for my rolling plan 3 days ago. it still hasn’t updated and now I have no data, impossible to get through to their customer service

• 
  Justin Tan (@JustintanUk) reported 19 minutes ago

  Having issues with my 02 priority tickets at Vue. @O2 please help it says the code has been redeemed on the Vue website but it hasn’t and I have 3 kids upset they can’t watch Mario tomorrow!

• 
  Kevin (@darkclown) reported 23 minutes ago

  Gone to Brighton to support my Wife in her last Brighton marathon. Can’t make a call, can’t txt and can’t use data so no tracking. @O2 must do better.

• 
  🇬🇧 Andy🇬🇧 (@4peterborough) reported 24 minutes ago

  The service I've received from @O2 absolutely disgusting trying to sort an issue and speaking to someone it was very difficult to understand which makes it more frustrating one that talk too fast with a heavy accent.

• 
  Krishan chavda (@ChavdaKrishan) reported 26 minutes ago

  @O2 over an hour on your dumb chat and the agent still hasnt got me through security. Talk about slow service! 1 reply every 12 or so mins what the point of having a online chat if its this slow? Im 1h 30mins in and still not help… where are you hiring these people?

• 
  Nadia (@NarniaB6) reported 26 minutes ago

  @O2 After being with you for years I think the time has come to move network. I’m not one for me ripped off and made to look a mug with your prices 🤬

• 
  Laura (@FairyCake1983) reported 27 minutes ago

  @O2 hi again @o2, does anyone actually answer your DM’s please? Been waiting since Monday for Kerrie from resolutions to call me back as promised, can someone call me in her absence to actually resolve my ongoing issue - now over 3 months after raising it?