O2 outages and service status in Usk, Wales

Problems in the last 24 hours in Usk, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Usk, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Usk, Wales

Latest outage, problems and issue reports in Usk and nearby locations:

• 
  Sarah (@sarlpar) reported 1 minute ago from Henllys, Wales

  @O2 It’s been going on for months, I have friends dotted around NP44 and they all struggle making phone calls as they keep dropping out, it’s not something new it’s an ongoing issue. I’d change if I wasn’t tied in and I think you’ll find other would too if they could. So frustrating

• 
  Hayley (@Hayeley) reported 6 minutes ago from Cwmbran Central, Wales

  @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

• 
  S T Jones (@STJonesx) reported 14 minutes ago from Alway, Wales

  Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻

• 
  Sarah (@sarlpar) reported 15 minutes ago from Henllys, Wales

  @O2 your coverage in the Cwmbran area NP44 is shocking, no end of people on O2 post about the poor signal especially around the Llanyrafon and Henllys/TyCanol area. When we ask about if there are any signal issues we’re told there’s not, Vodafone, EE and 3 work prefect. 😖

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 16 minutes ago from Panteg, Wales

  Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

• 
  Stuart Maclean (@stuomac88) reported 16 minutes ago from Abertillery, Wales

  @O2 supposed to have had a bill credit applied to my account due to mast issues. Can you check this for me as still not showing on my o2?

• 
  Nathan Barrett (@nathanbarrett76) reported 21 minutes ago from Usk, Wales

  @O2 absolute joke customer services give me the unlock code I have paid for my phone and you are with holding the code so I can't activate my new sim

• 
  Simon 💉💉💉🐉 (@uncriticalsimon) reported 23 minutes ago from Newport, Wales

  @jasonmackenzie @O2 OK I once had trouble with EE (not for the mobile service but when I switched to broadband), it got so bad that I decided to go back to Sky. (NB now with TalkTalk, also not great for customer service but OK if nothing goes wrong.)

• 
  Eugene O’Carroll (@bigjeans68) reported 24 minutes ago from Langstone, Wales

  Shocking signal today on o2 postcode NP18 1NF @O2 @mrsclart

• 
  End Of Terror (@EndOfTerror) reported 26 minutes ago from Caerleon, Wales

  @O2 I have a similar problem with @bt_uk

• 
  S T Jones (@STJonesx) reported 26 minutes ago from Alway, Wales

  When you’ve not been able to make any calls or texts whilst at home for the last 2 weeks as your phone is constantly on no service! 😡😡 take your time resolving this issue @O2 !!!!!!!!!!!!!

• 
  Big Dog (@BigDogWrestler) reported 33 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

• 
  Big Dog (@BigDogWrestler) reported 33 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

• 
  The Dwyer Identify (F) (@StephenADwyer) reported 36 minutes ago from Caerleon, Wales

  @O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all

• 
  Callum Crowley (@callumcrowley) reported 37 minutes ago from Liswerry, Wales

  @O2 customer service is the worst - transferring me to the sales team knowing they’re closed to fix an error that’s theirs. Can’t wait to change providers - pathetic

• 
  leanne bodenham (@lelebodenham) reported 44 minutes ago from Magor, Wales

  @BLapham_8 @O2 All day yesterday and today I’ve had problems x

• 
  gareth bird (@Garethbird85) reported 45 minutes ago from Newport, Wales

  @O2 can someone from customer service contact me please

• 
  Dai Smash/DavidDoran (@DaiSmashie) reported 47 minutes ago from Cwmbran Central, Wales

  @O2 why are you offering free Samsung products when you take out a new contract then @SamsungUK won't accept the contract, emails and receipts as proof of purchase? Disgusting customer service from @SamsungUK

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 54 minutes ago from Victoria, Wales

  @O2 How is that great value for a customer, when a sim only package is £30, yet its £35 when you purchase it with a phone?

• 
  S T Jones (@STJonesx) reported 56 minutes ago from Alway, Wales

  3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Swc (@swchamp89) reported 6 minutes ago

  @O2 @ad_moran4 O2 have the Worst customer service, don’t bother. I think I’ve wasted over 10 hours in the last year trying to speak to someone.

• 
  Urban Groove (@Urban__Groove) reported 7 minutes ago

  @virginmedia How dare you give your crap partners O2 @O2 permission to set up a direct debit in my account without my permission? 😡 Next time you pull a stunt like that i will end my contract immediately and go else where, You thieving B******* 😡

• 
  Matt Fleming (@m11fyf) reported 10 minutes ago

  Shocking that we are in 2026 and yet the south west of the UK (Cornwall) still doesn’t get signal! Get with it @O2

• 
  Tutyweasley (@Tutyweasley) reported 10 minutes ago

  @O2 Hi, I have o2 sim but in Japan for a travel, just want to receive calls and texts but sim is not getting connected with any service provider and my voice calls getting rejected. I need your help to increase spend cap if needed to cancel this block so that Ireceive voice call

• 
  Devs (@Destr0yT0Create) reported 11 minutes ago

  @O2 your blue Mondays has been down pretty much the entire day, r u guys going to fix it?

• 
  Mandy Griffin ⚒️🇬🇧🐩🐩🐈 (@Mandygriffin) reported 17 minutes ago

  @O2 Yes. It’s on the service status but it’s been like it for weeks.

• 
  Ed Scott (@EdScottLondon) reported 19 minutes ago

  @ad_moran4 @EE @O2 Deffo look around. Lebara are on the Vodafone network which is better quality than O2. No annual price rises which O2 do now.

• 
  freja💐HIT THE WALL (@minorlyabrams) reported 27 minutes ago

  @barelyleftmybed @O2 @TicketmasterUK oh yeah sorry i’m an idiot , yeah that’s strange

• 
  stacey (@punksrep) reported 27 minutes ago

  please change the blue monday’s back or at least let us keep spinning until we get 3 matching prizes as this is now stupid and pointless @O2

• 
  Quantum Infinite Seer Nikota888 (@NikotaLimitless) reported 35 minutes ago

  @O2 So went to o2 as my phone pin would not go into the phone and open had the phone for some time. No issues before. This is what unfolded I have an account with you and my phone would not allow me to put in my pin number so took the phone to hasting branch, served by a guy called Daniel to get a new sim, with the same number but the same problem arrived. I brought the phone off you a few years back he told me to contact Samsung you are only the provider he gave me a number he really was of no help and the other thing. I showed him my passport as id and started to put my passport info into the system this was without my permission. Do you want to explain why this unfolded this with my personal info. when you have my details on your system ???? Very Very disturbed by it all as you are provider's for a service I buy a phone off you but cannot get my phone sorted when something is wrong. If that is the case you should not be selling phones you cannot sort out or send away to fix the problem. serservice permission. I was asked to show proof of id not submit my passport info into your system. 3:58 PM