O2 outages and service status in Usk, Wales

Problems in the last 24 hours in Usk, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Usk, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Usk, Wales

Latest outage, problems and issue reports in Usk and nearby locations:

• 
  Hayley (@Hayeley) reported 1 minute ago from Cwmbran Central, Wales

  @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

• 
  Sarah (@sarlpar) reported 9 minutes ago from Henllys, Wales

  @O2 It’s been going on for months, I have friends dotted around NP44 and they all struggle making phone calls as they keep dropping out, it’s not something new it’s an ongoing issue. I’d change if I wasn’t tied in and I think you’ll find other would too if they could. So frustrating

• 
  Big Dog (@BigDogWrestler) reported 17 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

• 
  gareth bird (@Garethbird85) reported 22 minutes ago from Newport, Wales

  @O2 can someone from customer service contact me please

• 
  Sarah (@sarlpar) reported 28 minutes ago from Henllys, Wales

  @O2 your coverage in the Cwmbran area NP44 is shocking, no end of people on O2 post about the poor signal especially around the Llanyrafon and Henllys/TyCanol area. When we ask about if there are any signal issues we’re told there’s not, Vodafone, EE and 3 work prefect. 😖

• 
  Dai Smash/DavidDoran (@DaiSmashie) reported 28 minutes ago from Cwmbran Central, Wales

  @O2 why are you offering free Samsung products when you take out a new contract then @SamsungUK won't accept the contract, emails and receipts as proof of purchase? Disgusting customer service from @SamsungUK

• 
  Dani 💋 (@92danielleyoung) reported 31 minutes ago from Alway, Wales

  What’s up with @O2 gone down before anyone can even get Peter Kay tickets 🤬🤬🤬🤬

• 
  S T Jones (@STJonesx) reported 33 minutes ago from Alway, Wales

  Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻

• 
  Adam Lee (@AdamLee2011) reported 37 minutes ago from Newport, Wales

  @O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.

• 
  Sam Hall 🏴󠁧󠁢󠁷󠁬󠁳󠁿🐾🐾🌈 (@SamHallWales) reported 37 minutes ago from Cwmbran Central, Wales

  This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

• 
  End Of Terror (@EndOfTerror) reported 38 minutes ago from Caerleon, Wales

  @O2 I have a similar problem with @bt_uk

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 38 minutes ago from Pontnewydd, Wales

  @SkyHelpTeam @O2 why is the network signal so poor/non existant in Cwmbran NP44

• 
  S T Jones (@STJonesx) reported 39 minutes ago from Alway, Wales

  3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳

• 
  Adam Smith #BlackLivesMatter (@Taxiboi3583) reported 48 minutes ago from Beechwood, Wales

  @O2 Totally ignored my actual question, do I get a rebate on my bill if I experience technical issues?

• 
  S T Jones (@STJonesx) reported 51 minutes ago from Alway, Wales

  When you’ve not been able to make any calls or texts whilst at home for the last 2 weeks as your phone is constantly on no service! 😡😡 take your time resolving this issue @O2 !!!!!!!!!!!!!

• 
  Stuart Maclean (@stuomac88) reported 52 minutes ago from Abertillery, Wales

  @O2 supposed to have had a bill credit applied to my account due to mast issues. Can you check this for me as still not showing on my o2?

• 
  Eugene O’Carroll (@bigjeans68) reported 57 minutes ago from Langstone, Wales

  Shocking signal today on o2 postcode NP18 1NF @O2 @mrsclart

• 
  Callum Crowley (@callumcrowley) reported 57 minutes ago from Liswerry, Wales

  @O2 customer service are an absolute joke - can’t wait to change my provider #pathetic

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 58 minutes ago from Victoria, Wales

  @O2 How is that great value for a customer, when a sim only package is £30, yet its £35 when you purchase it with a phone?

• 
  Big Dog (@BigDogWrestler) reported 59 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jamie Nichole Watkinson (@Ohmygodjammie) reported 4 minutes ago

  @O2 trying to set up e-sim on my new phone but it says I have to contact o2 to do it but I can’t ring up o2 because got no signal on both phones. Help?

• 
  Glenn (@Glennboy00) reported 5 minutes ago

  @O2 are your payment systems down?

• 
  Tristan Bruce (@tjrbruce) reported 5 minutes ago

  @Demodya @O2 same problem here just getting bounced between both 🤦

• 
  alaw mot (@SimonTa44447286) reported 7 minutes ago

  @O2 Yeh it works .had no reply though .sent the problem and nothing, zilch, not a responce what so ever.but wouldnt expect anything different these days

• 
  alaw mot (@SimonTa44447286) reported 9 minutes ago

  @O2 Yeh it works .had no reply though .sent the problem and nothing, zilch, not a responce what so ever.but wouldnt expect anything different these days

• 
  𝓚𝓲𝓻𝓼𝓽𝔂 ❤️ (@Kirsty_x85) reported 11 minutes ago

  I used to be able to use the my @o2 app easily using biometric login but ever since they joined with virgin the app is ridiculous I've tried to login TWICE and twice it's been authorised and twice it's once again telling me to login. O2 used to be so much better without virgin.

• 
  41andabullet Olivea (@4Olivea) reported 16 minutes ago

  New scam to watch for with @O2 ring call centre with an issue. They add a new line to your account to fix an issue. Basically churning the customer for a new sale. And taking off advisors stats and earning themselves a bonus O2 stop call centre making sales. Please

• 
  Mary Erickson (@MaryEricks51284) reported 17 minutes ago

  @_emsyems @O2 had this exact problem and ADCGSECURE fixed it.

• 
  Richard Paul Bonner (@RichardPaulBonn) reported 19 minutes ago

  @O2 Also your private message link doesn't work.

• 
  Grumpy No Mates (GR/UK) (@Demodya) reported 19 minutes ago

  Hey @o2, specifically #o2priority when you do a presale, app sends me to #Ticketmaster. When I'm there Ticketmaster sends me back to the Priority app to get tickets. I mean talk about keeping an idiot busy here but this does not get me tickets to BICEP. FML