O2 outages and service status in Usk, Wales

Problems in the last 24 hours in Usk, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Usk, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Usk, Wales

Latest outage, problems and issue reports in Usk and nearby locations:

• 
  gareth bird (@Garethbird85) reported 12 minutes ago from Newport, Wales

  @O2 can someone from customer service contact me please

• 
  Dai Smash/DavidDoran (@DaiSmashie) reported 15 minutes ago from Cwmbran Central, Wales

  @O2 why are you offering free Samsung products when you take out a new contract then @SamsungUK won't accept the contract, emails and receipts as proof of purchase? Disgusting customer service from @SamsungUK

• 
  Eugene O’Carroll (@bigjeans68) reported 19 minutes ago from Langstone, Wales

  Shocking signal today on o2 postcode NP18 1NF @O2 @mrsclart

• 
  The Dwyer Identify (F) (@StephenADwyer) reported 19 minutes ago from Caerleon, Wales

  @O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all

• 
  🌈 Champ (@BigDogWrestler) reported 20 minutes ago from Cwmbran Central, Wales

  @O2 why is my signal often very poor and I mean often and very very poor?

• 
  Stuart Maclean (@stuomac88) reported 23 minutes ago from Abertillery, Wales

  @O2 supposed to have had a bill credit applied to my account due to mast issues. Can you check this for me as still not showing on my o2?

• 
  Callum Crowley (@callumcrowley) reported 24 minutes ago from Liswerry, Wales

  @O2 customer service are an absolute joke - can’t wait to change my provider #pathetic

• 
  Big Dog (@BigDogWrestler) reported 25 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

• 
  End Of Terror (@EndOfTerror) reported 26 minutes ago from Caerleon, Wales

  @O2 I have a similar problem with @bt_uk

• 
  Big Dog (@BigDogWrestler) reported 32 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

• 
  Sarah (@sarlpar) reported 34 minutes ago from Henllys, Wales

  @O2 It’s been going on for months, I have friends dotted around NP44 and they all struggle making phone calls as they keep dropping out, it’s not something new it’s an ongoing issue. I’d change if I wasn’t tied in and I think you’ll find other would too if they could. So frustrating

• 
  Dani 💋 (@92danielleyoung) reported 44 minutes ago from Alway, Wales

  What’s up with @O2 gone down before anyone can even get Peter Kay tickets 🤬🤬🤬🤬

• 
  Simon 💉💉💉🐉 (@uncriticalsimon) reported 46 minutes ago from Newport, Wales

  @jasonmackenzie @O2 OK I once had trouble with EE (not for the mobile service but when I switched to broadband), it got so bad that I decided to go back to Sky. (NB now with TalkTalk, also not great for customer service but OK if nothing goes wrong.)

• 
  Sarah (@sarlpar) reported 48 minutes ago from Henllys, Wales

  @O2 your coverage in the Cwmbran area NP44 is shocking, no end of people on O2 post about the poor signal especially around the Llanyrafon and Henllys/TyCanol area. When we ask about if there are any signal issues we’re told there’s not, Vodafone, EE and 3 work prefect. 😖

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 50 minutes ago from Panteg, Wales

  Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

• 
  S T Jones (@STJonesx) reported 51 minutes ago from Alway, Wales

  Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻

• 
  S T Jones (@STJonesx) reported 56 minutes ago from Alway, Wales

  When you’ve not been able to make any calls or texts whilst at home for the last 2 weeks as your phone is constantly on no service! 😡😡 take your time resolving this issue @O2 !!!!!!!!!!!!!

• 
  Hayley (@Hayeley) reported 56 minutes ago from Cwmbran Central, Wales

  @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 57 minutes ago from Newport, Wales

  @virginmedia @O2 Why is your Hotspot so poor? Never connects!

• 
  S T Jones (@STJonesx) reported 59 minutes ago from Alway, Wales

  3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephen B (@StephenB9fle) reported 2 minutes ago

  @O2 Can never make payments jst takes ages to loads shocking since use joined with virgin media

• 
  Afine (@Afine849962) reported 6 minutes ago

  @TomTugendhat @O2 @vodafone Nope never had any issues with the EE signal or network.

• 
  Gillian Jamieson (@GillRaeWalker) reported 7 minutes ago

  @browncharley23 @TomTugendhat @O2 Minimally - they work in an outage.

• 
  Chris M Pattinson (@ChrisMPattinson) reported 8 minutes ago

  @Morgan7MJ @O2 The service in the UK is appalling now. The bandwidth is not big enough to support the number of subscribers on all networks. Vodafone is bad also especially in London

• 
  Simon Denye (@simondenye) reported 9 minutes ago

  @VodafoneUK very poor customer service. Transferring my account from corporate ownership to personal still not sorted after 4 months and taking money off me in clear breach of banking regulations and the DD rules #FCA #@EE #@O2

• 
  fell (@fellbytheway) reported 13 minutes ago

  @TomTugendhat @O2 @EE is that a government issue or the network provider lack of investment ?

• 
  Peter Alston (@paalston) reported 13 minutes ago

  @TomTugendhat @O2 @EE Make it the law, ofcom, that if there’s no decent reception on your chosen provider then mobiles piggyback onto a service which is actually available whenever you are, akin to the 999 thing - your mobile provider pick up the cost. Arguably just one UK network would be better

• 
  John Ford (@john_ford77) reported 13 minutes ago

  @TomTugendhat @O2 I get a signal for about half of my train journey into Cannon Street, which is really very poor. They must know where people lose signal but for some reason seem fine with the current service.

• 
  Ham (@Jonny_Ham) reported 16 minutes ago

  25+ years with @O2 BT Cellnet, finally had enough, signal absolutely shocking, totally gone down the pan.

• 
  Ellie Winters (@N104AP) reported 19 minutes ago

  @Marooned_Sailor @O2 @Ofcom the issue with mmwave is whilst the bands were recently auctioned, theres another thing stopping the mmwave rollout which doesnt even have anything to do with the carriers, device manufacturers keep making it US exclusive, with international models not having it, so then the carriers dont build the infrastructure, so then the companies dont ship mmwave hardware, and it just goes in circles i dont think we'll ever have mmwave in this country at this rate