O2 outages and service status in Usk, Wales

Problems in the last 24 hours in Usk, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Usk, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Usk, Wales

Latest outage, problems and issue reports in Usk and nearby locations:

• 
  Adam Lee (@AdamLee2011) reported 56 seconds ago from Newport, Wales

  @O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.

• 
  Stuart Maclean (@stuomac88) reported 1 minute ago from Abertillery, Wales

  @O2 supposed to have had a bill credit applied to my account due to mast issues. Can you check this for me as still not showing on my o2?

• 
  gareth bird (@Garethbird85) reported 8 minutes ago from Newport, Wales

  @O2 can someone from customer service contact me please

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 9 minutes ago from Pontnewydd, Wales

  @SkyHelpTeam @O2 why is the network signal so poor/non existant in Cwmbran NP44

• 
  Callum Crowley (@callumcrowley) reported 11 minutes ago from Liswerry, Wales

  @O2 customer service is the worst - transferring me to the sales team knowing they’re closed to fix an error that’s theirs. Can’t wait to change providers - pathetic

• 
  End Of Terror (@EndOfTerror) reported 14 minutes ago from Caerleon, Wales

  @O2 I have a similar problem with @bt_uk

• 
  Sam Hall 🏴󠁧󠁢󠁷󠁬󠁳󠁿🐾🐾🌈 (@SamHallWales) reported 15 minutes ago from Cwmbran Central, Wales

  This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

• 
  leanne bodenham (@lelebodenham) reported 18 minutes ago from Magor, Wales

  @BLapham_8 @O2 All day yesterday and today I’ve had problems x

• 
  Sarah (@sarlpar) reported 19 minutes ago from Henllys, Wales

  @O2 It’s been going on for months, I have friends dotted around NP44 and they all struggle making phone calls as they keep dropping out, it’s not something new it’s an ongoing issue. I’d change if I wasn’t tied in and I think you’ll find other would too if they could. So frustrating

• 
  Big Dog (@BigDogWrestler) reported 22 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

• 
  Nathan Barrett (@nathanbarrett76) reported 22 minutes ago from Usk, Wales

  @O2 absolute joke customer services give me the unlock code I have paid for my phone and you are with holding the code so I can't activate my new sim

• 
  Eugene O’Carroll (@bigjeans68) reported 27 minutes ago from Langstone, Wales

  Shocking signal today on o2 postcode NP18 1NF @O2 @mrsclart

• 
  Hayley (@Hayeley) reported 30 minutes ago from Cwmbran Central, Wales

  @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

• 
  Simon 💉💉💉🐉 (@uncriticalsimon) reported 33 minutes ago from Newport, Wales

  @jasonmackenzie @O2 OK I once had trouble with EE (not for the mobile service but when I switched to broadband), it got so bad that I decided to go back to Sky. (NB now with TalkTalk, also not great for customer service but OK if nothing goes wrong.)

• 
  S T Jones (@STJonesx) reported 34 minutes ago from Alway, Wales

  Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻

• 
  Big Dog (@BigDogWrestler) reported 37 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

• 
  🌈 Champ (@BigDogWrestler) reported 41 minutes ago from Cwmbran Central, Wales

  @O2 why is my signal often very poor and I mean often and very very poor?

• 
  Sarah (@sarlpar) reported 54 minutes ago from Henllys, Wales

  @O2 your coverage in the Cwmbran area NP44 is shocking, no end of people on O2 post about the poor signal especially around the Llanyrafon and Henllys/TyCanol area. When we ask about if there are any signal issues we’re told there’s not, Vodafone, EE and 3 work prefect. 😖

• 
  Callum Crowley (@callumcrowley) reported 58 minutes ago from Liswerry, Wales

  @O2 customer service are an absolute joke - can’t wait to change my provider #pathetic

• 
  Adam Smith #BlackLivesMatter (@Taxiboi3583) reported 60 minutes ago from Beechwood, Wales

  @O2 Totally ignored my actual question, do I get a rebate on my bill if I experience technical issues?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝕮🦅 (@whit3charli3) reported 8 minutes ago

  @O2 your customer service is absolutely disgraceful and employee ******* english speaking people when WE ARE IN ******* ENGLAND YOU *****

• 
  Mark Steele (@ManovSteele) reported 8 minutes ago

  @O2 Hi - I am having same issue as this previous customer - I am unable to select a store using click and collect for a phone upgrade.

• 
  John Kirby (@csljohnkirby) reported 9 minutes ago

  @Alicetweets @O2 credits of £165 and £54.42 missing been on hold, cut off through security 5 times since 16.17 today, and it is now 18.14 and told that the credits have been moved, but they can not tell me where, and there is no senior person than the rude and obstructive individual I am talking to, and he has lied to me three times during this call, which is mean to be recorded.

• 
  R B (@RLBD1920) reported 9 minutes ago

  @O2 I did and it said there were no issues but now that I’m outside of my office I seem to have access to data now

• 
  Dan (@_DanWest) reported 10 minutes ago

  @O2 no mobile phone network is extremely slow today data barely working in some of the areas I’ve been to this morning. What’s going on?

• 
  GabbyT (@Soddem_Hall) reported 11 minutes ago

  @likesretirement @TomTugendhat @O2 And we wonder why the Tory government never managed to fix anything! 🙄

• 
  jade needs to drink water (@CHECKEREDLESTER) reported 15 minutes ago

  @MaryxSSS @O2 it’s actually awful now if it wasn’t already before i didn’t think it could get any worse, miss the days of the free greggs hot drink and pizza every week 🥲 really got me through my uni days

• 
  Geoff Taylor (@biomed32uk) reported 16 minutes ago

  @O2 I shall be watching to make sure some trees are planted somewhere, move them so they are not in the way of your equipment, then you don't have to cut them down again.

• 
  ᗪᗩᐯE (@Jaxstad) reported 19 minutes ago

  @O2 Can't even call in to discuss my account It's that bad. I'm out of contract so I guess I'm going elsewhere.

• 
  Richard Walker (@rickgwalker) reported 24 minutes ago

  @O2 hello. Can you please advise what your policy is for cancellation of contract when O2 has been unable to provide an acceptable level of service as might be expected under said contract?