O2 Outage Report in Usk, Monmouthshire, Wales
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Usk, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Usk and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (32%)
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Total Blackout (15%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Usk, Monmouthshire, Wales
The most recent O2 outage reports came from the following cities: Newport and Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Cardiff |
Phone | |
| Cardiff |
Phone | |
| Newport |
Phone | |
| Newport |
Phone | |
| Abertillery |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Usk, Wales
Latest outage, problems and issue reports in Usk and nearby locations:
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
This weather properly has me over a barrel. Mistreatment by @O2 properly has me feeling down. My #CovidVaccine pain is bad. Some days the demons are just too much to battle...but today is not one of those days. Rest, relax, refocus. #MentalHealthMatters #BipolarDisorder
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Victoria, Wales
@O2 How is that great value for a customer, when a sim only package is £30, yet its £35 when you purchase it with a phone?
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S T Jones
(@STJonesx) reported
from
Alway, Wales
3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳
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S T Jones
(@STJonesx) reported
from
Alway, Wales
Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻
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Bristol Oli
(@BristolOli) reported
from
Cardiff, Wales
@BS3Rob @O2 @WBA Been horrendous for weeks - Can’t complete a call without having to call back numerous times - BS3 probably the worst of them all but M4 corridor from Cardiff to Bristol is a close second
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Eddy 🏴
(@ChrisEddy_7) reported
from
Cardiff, Wales
It’s come to something when you can get 4 bars of 4G signal walking between Benidorm and Albir in Spain but can’t even get 3 bars of 3G signal in Cwmbran South Wales 👀 @o2
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susan denner
(@DennerSusan) reported
from
Cardiff, Wales
@O2 Customer service shocking! No service on phone since 24th May, SIX calls made to your call centre to resolve issue - now being told to wait for
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(2/4) ...from @o2 dated TWO DAYS after the issue was, I was told, cleared up. A call to #O2 #AccessForYou this afternoon shows the issue is cleared up and the letters are auto-generated because payments can take up to 48hrs to register with O2...
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Newport, Wales
@virginmedia @O2 Why is your Hotspot so poor? Never connects!
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(1/3) Sad to say that @O2 are now trying to charge me for a service never used, when I cancelled a mis-sold contract within the 14-day cooling-off period. Almost two months later they're now saying they're going to charge me a late payment fee, plus the bill...
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
30 mins on hold to @O2 customer services, spoke to an agent who has now put me on hold to speak to transfer me to #CustomerServices...so God knows who the hell I got through to 🙄😡 #FirstWorldProblems
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(4/4) ...as being the fault of an automated system, without any recompense or any attempt to suggest that they can improve, is horrifying. I feel almost constantly threatened, intimidated, and abused by @O2 due to an issue that they caused, and they are making no attempt to fix.
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Sam Hall 🏴🐾🐾🌈
(@SamHallWales) reported
from
Cwmbran Central, Wales
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
If it wasn't for all the free benefits I got with @O2 Priority, I'd ditch them. Their #CustomerService is abysmal. It's like being in some weird kind of abusive relationship: "we'll treat you like **** but give you lots of free stuff so you'll want to stay with us" 🙄😡
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(1/4) Not a week after I was horrifically abused by an @o2 #CustomerServices agent, and even after I settled the payment issue (ongoing problems with #O2 automated systems since last Aug/Sep) that very day, I have today received three consecutive threatening/#legal letters...
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Lea French
(@Lea_May_) reported
from
Cardiff, Wales
@O2 don't recommend upgrading with o2. Terrible service, can't speak to anyone on the phone and waited for over a week for my delivery that was due on Monday!
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Divya
(@divyaparikh_) reported
from
Cardiff, Wales
@O2 Thanks for all the help @O2! Just got a call saying matter has been resolved.
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Adam Smith #BlackLivesMatter
(@Taxiboi3583) reported
from
Beechwood, Wales
@O2 Totally ignored my actual question, do I get a rebate on my bill if I experience technical issues?
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S T Jones
(@STJonesx) reported
from
Alway, Wales
When you’ve not been able to make any calls or texts whilst at home for the last 2 weeks as your phone is constantly on no service! 😡😡 take your time resolving this issue @O2 !!!!!!!!!!!!!
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Bristol Oli
(@BristolOli) reported
from
Cardiff, Wales
@BS3Rob @O2 Glad it wasn’t just me - No signal anywhere near the ground
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Don McCall
(@doncmccall) reported
@O2 Hi o2, interesting this. When I get an email from you to say ‘upgrade early on us’ the truth is you HIDE the remaining to pay in the next upgrade tariff. Very poor and lies. I have £36.70 left and over 36 months all tariffs are £1 a month more expensive. Deceit!
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Zack Hallam🐝🌹
(@ZackHallam) reported
. @O2 For MONTHS now I’ve been unable to get a data connection in Manchester Centre. And you keep putting it down to being a “busy” area. I don’t understand how you don’t understand Manchester is one of the UKs largest cities and have the required infrastructure to cover it?!
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Ross
(@rosstheconsumer) reported
@O2 As a 2-day old customer, what’s the best way to actually get some proper customer service support and keep me as a new (and valued) customer?
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Dr Le Comte de St Germain
(@comte_st) reported
WHY is the phone signal so crap along most of our national rail network? Seriously, @O2 , major cross country route from Newcastle to Plymouth, no signal on most of it. Thousands of people every day.
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Ellen
(@LadyOfAquitaine) reported
@O2 I’ve never been able to use 3G in France in the past couple of months. ANYWHERE in France. I didn’t even have any in Paris, or any other major french area!
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⭐️ Laura ⭐️
(@LJay1981) reported
@O2 so I’ve used the network checker and it just says the network can be busy in this area and recommends using wifi. If I do that I have to connect, disconnect, close down and restart apps when I pay money for an iPhone 13 pro and a decent amount of data I’m not sure this right?
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filip.surowiak@live.se
(@FilipSurowiak) reported
.@O2 Appalling service trying to get my PAC number. Phoned multiple times and when your staff haven't hung up on me (3 times!) they've said it's been sent but it never arrives. Please can someone contact me to resolve.
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James keane with Laserpromo Cardiff🏴❤
(@Laserpromo) reported
Changed from EE to o2 because EE couldn't do a new deal on my s21 Ultra. Going with o2 was the biggest mistake ever....the signal coverage is shocking its so bad!! EE is far better but what can I do 😭 @o2 @EE
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Alfie Dobinson
(@alfie_dobbo) reported
from
Kings Hill, England
@AppleSupport @O2 I lost signal in an area known for bad signal but now I’m out of that area my signal won’t come back! Tried resetting device and network settings. Still no luck. Any help?
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Martin
(@mjnutley) reported
Hello @o2 I’ve just ported my number across from ee and when I log into my o2 with username and password it says I don’t have any products and services, however when I sign in with mobile number I can view everything - data, minutes etc. can this be rectified please?