O2

O2 Outage Report in Usk, Monmouthshire, Wales

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Usk, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Usk and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Usk, Monmouthshire, Wales 12/10/2025 07:35

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Usk, Monmouthshire, Wales

The most recent O2 outage reports came from the following cities: Newport.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Phone
United KingdomAbertillery Phone
United KingdomCardiff Phone
United KingdomAbergavenny Internet
United KingdomCardiff Phone
United KingdomNewport Internet

Community Discussion

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O2 Issues Reports Near Usk, Wales

Latest outage, problems and issue reports in Usk and nearby locations:

  • paigebuckingham Paige🧚🏻‍♀️🌸 (@paigebuckingham) reported from Cardiff, Wales

    Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!

  • jamcole88 🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported from Pontnewydd, Wales

    @SkyHelpTeam @O2 why is the network signal so poor/non existant in Cwmbran NP44

  • LisardoVivas Lisardo Vivas (@LisardoVivas) reported from Cardiff, Wales

    @O2 @tig1985 I’m in cardiff with same issue

  • BigDogWrestler Big Dog (@BigDogWrestler) reported from Newport, Wales

    @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

  • Waldron_Diana Diana Waldron (@Waldron_Diana) reported from Cardiff, Wales

    @O2 can u please help. I have been trying to pay my final bill with you for ages. It’s only about £20,I don’t need harrazing letters&emails to prompt me to pay...I just need u to let me pay. I have called&been online to make payment, but you don’t seem to want to take my payment

  • gwelfor57 Mark Elliott🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@gwelfor57) reported from Cardiff, Wales

    @O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.

  • BCFCOLIVERDOG Oliver City Dog (@BCFCOLIVERDOG) reported from Cardiff, Wales

    @JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃

  • flowersshanice S H A N I C E (@flowersshanice) reported from Cardiff, Wales

    Hi @O2 I’m in desperate need for someone to active my new sim (had an upgrade) as I’m unable to text or call out viseversa. My o2 isn’t solving the issue either.

  • callumcrowley Callum Crowley (@callumcrowley) reported from Liswerry, Wales

    @O2 customer service is the worst - transferring me to the sales team knowing they’re closed to fix an error that’s theirs. Can’t wait to change providers - pathetic

  • BigDogWrestler Big Dog (@BigDogWrestler) reported from Newport, Wales

    @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    Also when I highlighted my issues over the phone and through the Webchat @O2 do not seem very concerned or understanding 😔

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    There is always some kind of problem with my @O2 order. Its even more frustrating seeing on here people have just walked into the store and been able to collect the phone without the relevant email saying its ready to collect. How do they know they are distributing the right

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    @O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.

  • bethanjane22 Beth (@bethanjane22) reported from Cardiff, Wales

    When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬

  • ieuanbeal15 Ieuan-Rhys Beal (@ieuanbeal15) reported from Cardiff, Wales

    @O2 your live chat service is garbage. 15

  • clareoj Clare Osborne Jones (@clareoj) reported from Cardiff, Wales

    @O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service

  • StephenADwyer The Dwyer Identify (F) (@StephenADwyer) reported from Caerleon, Wales

    @O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all

  • nathanbarrett76 Nathan Barrett (@nathanbarrett76) reported from Usk, Wales

    @O2 absolute joke customer services give me the unlock code I have paid for my phone and you are with holding the code so I can't activate my new sim

  • callumcrowley Callum Crowley (@callumcrowley) reported from Liswerry, Wales

    @O2 customer service are an absolute joke - can’t wait to change my provider #pathetic

  • fgethearies FGE ⚡️ (@fgethearies) reported from Cardiff, Wales

    Anyone else on @O2 ? My signal keeps cutting in and out 😩

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • YairPer88841518 yair samuels (@YairPer88841518) reported

    @O2 @sti_fi DO NOT JOIN THIS NETWORK. OTHERWISE YOU WILL NEED TAKE DAYS OFF TO DEAL WITH CUSTOMER SERVICES OR DO ANYRGING OVER THE PHONE AS THEIR WORK ID APPALLING, EVEN WORSE THAT 3 AND THAT SAYS A LOT

  • YairPer88841518 yair samuels (@YairPer88841518) reported

    @O2 DO NOT JOIN THIS NETWORK. OTHERWISE YOU WILL NEED TAKE DAYS OFF TO DEAL WITH CUSTOMER SERVICES OR DO ANYRGING OVER THE PHONE AS THEIR WORK ID APPALLING, EVEN WORSE THAT 3 AND THAT SAYS A LOT

  • Extinguisherman Dale Watts (@Extinguisherman) reported

    @TirEoghainMcEl1 @O2 Retweet using BBCWatchdog, WhichUK, Ofcom, Martin Lewis tags. They don’t do anything until problems are known by media. Let’s get it fixed

  • viennawaits4_u vienna (@viennawaits4_u) reported

    @O2 Hi, I got the shock of my life with my bill saying I used the bolt on O2 Travel almost everyday when my roaming was turned off and still is when I checked. Can I please have some help please?

  • jayne_warner jayne warner (@jayne_warner) reported

    @O2 so I have been a loyal customer of 02 for a very long time. I was over charged in June for a call I never made, been promised a refund twice now and still nothing. I will not be renewing my contract with them so so angry 😡

  • YairPer88841518 yair samuels (@YairPer88841518) reported

    @O2 @DisneyPlusUK DO NOT JOIN THIS NETWORK. OTHERWISE YOU WILL NEED TAKE DAYS OFF TO DEAL WITH CUSTOMER SERVICES OR DO ANYRGING OVER THE PHONE AS THEIR WORK ID APPALLING, EVEN WORSE THAT 3 AND THAT SAYS A LOT

  • Coldog96 Jack Collis (@Coldog96) reported

    @O2 I've just upgraded my phone and when doing so selected a new delivery address. However when tracking the order in My O2 it is showing my old address, is this just a visual issue?

  • SmythLr Liam Smyth (@SmythLr) reported

    What has happened to @O2 i spend upwards of £200 a month on various bills and the customer service is soooo bad. last night i ordered the wrong colour phone and 5 minutes later i called to change it only to be told i couldnt. this morning i called back and have been pied off

  • PermaConfused David (@PermaConfused) reported

    @balmybaldwin @SarahLudford @O2 Maybe. But the ability of British people to shrug and then just do nothing is why things remain bad. They put the price of fuel up and threatened pensions here in France and people kicked off. The UK could do with more of that.

  • Aniqa_05 Aniqa (@Aniqa_05) reported

    @O2 can someone please help me? I’m using an E-sim ‘airalo’ abroad. I have followed all the steps to ensure I’m not using my mobile data from O2, I’ve also got a cap & data roaming is off. Can someone ensure I’m still not being charged?