O2 outages and service status in Usk, Wales

Problems in the last 24 hours in Usk, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Usk, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Usk, Wales

Latest outage, problems and issue reports in Usk and nearby locations:

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 3 minutes ago from Pontnewydd, Wales

  @SkyHelpTeam @O2 why is the network signal so poor/non existant in Cwmbran NP44

• 
  Big Dog (@BigDogWrestler) reported 3 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

• 
  S T Jones (@STJonesx) reported 8 minutes ago from Alway, Wales

  When you’ve not been able to make any calls or texts whilst at home for the last 2 weeks as your phone is constantly on no service! 😡😡 take your time resolving this issue @O2 !!!!!!!!!!!!!

• 
  S T Jones (@STJonesx) reported 9 minutes ago from Alway, Wales

  Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻

• 
  Callum Crowley (@callumcrowley) reported 13 minutes ago from Liswerry, Wales

  @O2 customer service are an absolute joke - can’t wait to change my provider #pathetic

• 
  Hayley (@Hayeley) reported 14 minutes ago from Cwmbran Central, Wales

  @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

• 
  S T Jones (@STJonesx) reported 16 minutes ago from Alway, Wales

  3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳

• 
  Adam Smith #BlackLivesMatter (@Taxiboi3583) reported 23 minutes ago from Beechwood, Wales

  @O2 Totally ignored my actual question, do I get a rebate on my bill if I experience technical issues?

• 
  Eugene O’Carroll (@bigjeans68) reported 28 minutes ago from Langstone, Wales

  Shocking signal today on o2 postcode NP18 1NF @O2 @mrsclart

• 
  Big Dog (@BigDogWrestler) reported 28 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 29 minutes ago from Panteg, Wales

  Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

• 
  Dani 💋 (@92danielleyoung) reported 31 minutes ago from Alway, Wales

  What’s up with @O2 gone down before anyone can even get Peter Kay tickets 🤬🤬🤬🤬

• 
  Simon 💉💉💉🐉 (@uncriticalsimon) reported 36 minutes ago from Newport, Wales

  @jasonmackenzie @O2 OK I once had trouble with EE (not for the mobile service but when I switched to broadband), it got so bad that I decided to go back to Sky. (NB now with TalkTalk, also not great for customer service but OK if nothing goes wrong.)

• 
  Dai Smash/DavidDoran (@DaiSmashie) reported 38 minutes ago from Cwmbran Central, Wales

  @O2 why are you offering free Samsung products when you take out a new contract then @SamsungUK won't accept the contract, emails and receipts as proof of purchase? Disgusting customer service from @SamsungUK

• 
  Sarah (@sarlpar) reported 43 minutes ago from Henllys, Wales

  @O2 your coverage in the Cwmbran area NP44 is shocking, no end of people on O2 post about the poor signal especially around the Llanyrafon and Henllys/TyCanol area. When we ask about if there are any signal issues we’re told there’s not, Vodafone, EE and 3 work prefect. 😖

• 
  🌈 Champ (@BigDogWrestler) reported 46 minutes ago from Cwmbran Central, Wales

  @O2 why is my signal often very poor and I mean often and very very poor?

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 47 minutes ago from Newport, Wales

  @virginmedia @O2 Why is your Hotspot so poor? Never connects!

• 
  The Dwyer Identify (F) (@StephenADwyer) reported 50 minutes ago from Caerleon, Wales

  @O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 54 minutes ago from Victoria, Wales

  @O2 How is that great value for a customer, when a sim only package is £30, yet its £35 when you purchase it with a phone?

• 
  Sarah (@sarlpar) reported 57 minutes ago from Henllys, Wales

  @O2 It’s been going on for months, I have friends dotted around NP44 and they all struggle making phone calls as they keep dropping out, it’s not something new it’s an ongoing issue. I’d change if I wasn’t tied in and I think you’ll find other would too if they could. So frustrating

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  iz (@iz__zy) reported 3 minutes ago

  @O2 when is your priority app going to be working? It’s been over a week and nothing and can’t login. I call Customer services and waste of time as they can’t help. Awful service

• 
  the original Grumpy *** (@GitGrumpygit) reported 5 minutes ago

  @miniblob_dnr @LUDENClassics @O2 I’ve never had a problem, switched from Vodafone 6yrs ago as they wouldn’t let me pay my bill

• 
  Andrew willoughby (@andrewwillough3) reported 7 minutes ago

  What the hell has happened to @O2 mobile phone coverage over the last few months. The areas where my phone reads No Signal is becoming ridiculous, making my job as a courier virtually impossible, as the GPS continually dropping out

• 
  Gem mills (@Gemmagems1503) reported 7 minutes ago

  @O2 having problems removing my amazon prime extra from the app. Please help. It's grey out so wont let me.

• 
  Jonathan (@JonM01) reported 8 minutes ago

  @O2 @Ofcom @o2 Why have you started responding to other customers when you stated you don’t deal with issues on here any more???

• 
  iz (@iz__zy) reported 12 minutes ago

  @Ash27866151 @O2 I’m having the same issue and @o2 are doing nothing to solve it

• 
  𝘾lifford (@cliffordh) reported 15 minutes ago

  I've been an @O2 PAYG customer for over 15years. Recently I've been getting a "New voicemail" message - why? I have purposly never enabled voicemail since it costs 35p a time to check.

• 
  Sarah Leigh (@Sarahleighstevs) reported 16 minutes ago

  @O2 I emailed my complaint to you. You responded by asking me to complete the complaint form as the email is not monitored. I’ve completed the complaints form but it’s not working and there is a constant error message. Pretty much sums up your customer service!!!

• 
  Pete ‘Moose’ Jousiffe 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@karakashin) reported 18 minutes ago

  @O2 absolutely crap service! We have been without mobile service for days in NN14! Will we be getting a refund?

• 
  Viridis (@Lord_Viridis) reported 19 minutes ago

  @O2 @rraanes Youve been looking at it for over 6 months now so I doubt you're actually going to fix it. @ofcom need to look into the shoddy security on o2s site that causes customers to not be able to access accounts