O2 Outage Report in Usk, Monmouthshire, Wales
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Usk, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Usk and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Usk, Monmouthshire, Wales
The most recent O2 outage reports came from the following cities: Newport and Abertillery.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Phone | |
| Abertillery |
Phone | |
| Cardiff |
Phone | |
| Abergavenny |
Internet | |
| Cardiff |
Phone | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Usk, Wales
Latest outage, problems and issue reports in Usk and nearby locations:
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.
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S T Jones
(@STJonesx) reported
from
Alway, Wales
When you’ve not been able to make any calls or texts whilst at home for the last 2 weeks as your phone is constantly on no service! 😡😡 take your time resolving this issue @O2 !!!!!!!!!!!!!
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Newport, Wales
@virginmedia @O2 Why is your Hotspot so poor? Never connects!
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Sam Hall 🏴🐾🐾🌈
(@SamHallWales) reported
from
Cwmbran Central, Wales
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
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S H A N I C E
(@flowersshanice) reported
from
Cardiff, Wales
@O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!
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gareth bird
(@Garethbird85) reported
from
Newport, Wales
@O2 can someone from customer service contact me please
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Hayley
(@Hayeley) reported
from
Cwmbran Central, Wales
@O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks
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Eddy 🏴
(@ChrisEddy_7) reported
from
Cardiff, Wales
It’s come to something when you can get 4 bars of 4G signal walking between Benidorm and Albir in Spain but can’t even get 3 bars of 3G signal in Cwmbran South Wales 👀 @o2
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S T Jones
(@STJonesx) reported
from
Alway, Wales
3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳
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Divya
(@divyaparikh_) reported
from
Cardiff, Wales
@O2 Thanks for all the help @O2! Just got a call saying matter has been resolved.
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Cez 🏴
(@catlady_cez) reported
from
Cardiff, Wales
@O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?
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Bristol Oli
(@BristolOli) reported
from
Cardiff, Wales
@BS3Rob @O2 @WBA Been horrendous for weeks - Can’t complete a call without having to call back numerous times - BS3 probably the worst of them all but M4 corridor from Cardiff to Bristol is a close second
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S T Jones
(@STJonesx) reported
from
Alway, Wales
Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
This weather properly has me over a barrel. Mistreatment by @O2 properly has me feeling down. My #CovidVaccine pain is bad. Some days the demons are just too much to battle...but today is not one of those days. Rest, relax, refocus. #MentalHealthMatters #BipolarDisorder
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Clare Osborne Jones
(@clareoj) reported
from
Cardiff, Wales
@O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2
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susan denner
(@DennerSusan) reported
from
Cardiff, Wales
@O2 Customer service shocking! No service on phone since 24th May, SIX calls made to your call centre to resolve issue - now being told to wait for
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(1/3) Sad to say that @O2 are now trying to charge me for a service never used, when I cancelled a mis-sold contract within the 14-day cooling-off period. Almost two months later they're now saying they're going to charge me a late payment fee, plus the bill...
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Bristol Oli
(@BristolOli) reported
from
Cardiff, Wales
@BS3Rob @O2 Glad it wasn’t just me - No signal anywhere near the ground
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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✨𝔸𝕝𝕚 ✨
(@aleighsonc) reported
@O2 I have a complaint logged,the manager did a missed call so I called back.They refused to speak to me as they have ‘time to call back within the 48hrs SLA’ despite not calling me properly in the first place!Bad service on top of wrong charges, I will be cancelling my contract
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louise stone
(@taz3677) reported
@O2 never been so upset to got through all the upgrade stuff the amazing Cyrus on ur upgrade team. Agree to everything all goes through then couple hours later get email to say out if stock. So upsetting didn't get phone next day. Always had great service with o2 tho thanks
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Dale Watts
(@Extinguisherman) reported
@Jermaine_ManUtd @O2 @1862pie If you feel let down then maybe retweet using BBCWatchdog, WhichUK, Ofcom, Martin Lewis tags. I’m not saying it’s gonna work but doing nothing will definitely not work
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Dale Watts
(@Extinguisherman) reported
@ViciousWolf7 @WispGB_ @O2 Isn’t just Cornwall, Kent’s just as bad.of iou had enough of being ignored or paying good money for terrible service thrn maybe Retweet complaint using BBCWatchdog, WhichUK, Ofcom, Martin Lewis tags.Get it fixed o2
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Better Call Col
(@c_l84) reported
The last few weeks the 4G network for @o2 wherever I go has been nothing short of shocking! Phone might as well be a paperweight.
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Lynn English: I am Immune to Mind Control
(@Kalimeralynn) reported
@rhianna_joseph @O2 @Settldsupport Thank you Rhianna. It's all done now thankfully, O2 were the last company I had to notify and the worst. I hadn't heard of Settldsupport as I would have used them. xx
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McVizb
(@McVizb) reported
Hi @O2, as a @virginmedia customer that now has access to @O2PriorityUK, how do I get further access to the current deal for Disney+ without an actual O2 login? I’m taken to the O2 site to redeem this, but I don’t have an account to use. Appreciate your guidance please. Thanks!!
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Kerry Evans
(@KerryEv81) reported
@O2 worst customer service ever. Switched contracts from EE over a week ago, phone number not transferred. Calling daily. No joy. Told I’ll be called back. Doesn’t happen. Told it will be escalated. Doesn’t happen. Tried to leave: can’t. No record of the conversation. Shocking.
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Emmie
(@Lwistroem) reported
@Zippyfrood2 @O2 Even if anyone is an old customer since i got hit too clearly the best idea would be to request any data to be removed from their systems their service is clearly unsafe.
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Dale Watts
(@Extinguisherman) reported
@1862pie @O2 Love yo know myself, I personally think the network is clogged up, too many devices on a infrastructure that’s unable to handle. Retweet your complaint and use BBCWatchdog, WhichUK, Ofcom, Martin Lewis tags.gotta get this issue acknowledged and fix issue